Customer Danny Young embarks on a rock royalty tour on United - United Hub

Customer Danny Young embarks on a rock royalty tour on United

By Matt Adams, January 26, 2018

Last October, Danny Young, along with his friend and fellow musician Jack Moore, boarded a Los Angeles-bound United flight from London with a one-of-a-kind acoustic guitar in tow, kicking off the first leg of an epic rock and roll odyssey.

Over the next several weeks, they would crisscross the U.S. in pursuit of artists like Peter Frampton, Deep Purple's Glenn Hughes, Dhani Harrison (musician and son of the late Beatle George Harrison), Thin Lizzy's Ricky Warwick and Ozzy Osbourne, among others, asking each one to autograph the guitar. But this wasn't a case of two fans chasing down their idols for kicks. This trip had a much bigger meaning and an unbelievable backstory.

In a way, you could trace the start of it back to 2015. At that time, Danny was a 35-year-old first-time flyer nervously settling into his seat on board a United aircraft at London's Heathrow airport. Danny, a guitar virtuoso, was on his way to the United States, where he was scheduled to demo products for guitar accessory giant Seymour Duncan at an industry trade show. It was the kind of career opportunity that he'd been waiting for all his life. And he almost missed out on it.

Danny with his signed guitar.

Just before takeoff, his heart started to race and his palms began to sweat. The engine hum and the sound of chatter from his fellow passengers seemed to grow louder and louder until Danny found it all unbearable. Before he knew it, he was bolting toward the nearest exit.

"I ran up to a flight attendant and I told her, 'I need to get off, I can't be on here,'" Danny recalled. "I was completely beside myself with anxiety, and I just wanted to get to the door at that point."

It wasn't the first time he'd experienced an episode like that. Diagnosed as a young boy with autistic spectrum disorder, Danny struggles with severe anxiety in public places. Over the years, he's experienced more panic attacks than he cares to count, making many everyday tasks like going to the grocery store – or even maintaining employment – difficult.

After escorting him off the aircraft, a flight attendant sat and comforted him in the gate area while he called his partner, Jody, to pick him up. When Danny got home that evening, he felt defeated. "My son came up to me and said, 'Don't worry, Dad, I would have been just as scared,'" said Danny. "That's when I knew I had to get on that airplane, because I was setting a bad example for my son to not face his fears."

Danny returned to Heathrow the following day determined to get to L.A. When he approached his gate, to his surprise, United employees were standing by, ready to put his jitters to rest.

"They seemed to know what had happened the day before," he said, still somewhat in disbelief at the compassion they showed him. "They led me on board before the other passengers and the captain came over and talked me through everything. The flight attendants stopped by every few minutes and made sure that it was a comfortable experience for me. It completely took the anxiety away; I don't think I could have done it without them."

His first-ever flight went off without a hitch, with Danny growing more comfortable by the mile. By the time he arrived in L.A., the fear was gone. Since that day, he's been a dedicated United customer, which is why he approached our airline to help him get to the United States for his autograph quest last fall. And that brings us to the second part of the story.

A guitar with multiple famous musician signatures.

Two years ago, Danny took possession of a guitar signed by actor-comedian Ricky Gervais. Gervais auctioned the instrument to raise money for the Story Book Farms Primate Sanctuary, and Danny, himself an animal rights proponent, jumped at the chance to support a worthy cause while bringing home a unique collector's item.

But after ponying up more than $6,000 for the winning bid, Danny was unsure of what to do with the guitar. He wasn't going to play it, and it didn't seem right to just hang it on his living room wall. Then his father had an idea: Why not try and get more signatures on it, then re-auction the guitar to raise even more money for the primate sanctuary?

Through some of his previous activism, Danny had been introduced to the Save Me Trust, a charity founded by legendary Queen guitarist Brian May to battle animal cruelty. With the help of mutual friends, Danny was able to get in touch with May who agreed to help, adding his autograph to the guitar alongside Gervais'. In return, Danny agreed to split the proceeds the guitar would earn at auction between the Save Me Trust and Story Book Farms.

Next, Danny recruited Jack Moore to join the project. Jack's father was the late Gary Moore, a renowned guitar player most famous for his work in Thin Lizzy. With Jack's connections in the music business and Danny's determination, they soon had a growing stable of musicians willing to sign, including the aforementioned list of rock luminaries, whom Danny and Jack visited in the United States.

Those signatures would be enough for most people, but Danny's not finished yet. He aims to see the project grow in an effort to maximize the funds he can raise, and hopes to auction the guitar again sometime in early 2018.

"I've got my sights set on Jeff Lynne," the co-founder of Electric Light Orchestra, Danny said, ticking off names of other artists he'd love to add before putting the guitar back up for auction. "I grew up a big Jeff Lynne fan. Another one would be Paul McCartney. Peter and Brian are as big as it gets in the guitar world, so I think we can attract some really good names. Where there's a will, there's a way."

In talking with Danny, you're left with the feeling that he will indeed find a way. His enthusiasm for what he's doing is contagious. After a lifetime of searching, he is a man who seems to have found his purpose.

"I've never been successful in financial terms, and I attribute that to the fact that I've had about 50 jobs in my life," he said. "Statistics show that one in four people with autistic spectrum disorder hold a job, but what we do well is immerse ourselves in the things we love. I'm not trying to capitalize on this financially – I just want to help some great charities, share great music and have fun with it all. And I hope that I can prove that anything is possible if you just try."

Jessica Kimbrough named Chief Diversity, Equity and Inclusion Officer

By The Hub team, July 10, 2020

Jessica Kimbrough, currently Labor Relations and Legal Strategy Managing Director, will take on the new role of Chief Diversity, Equity and Inclusion Officer Managing Director.

Jessica assumes this new and expanded position to focus on global inclusion and equity as part of our enhanced commitment to ensure best practices across the business to strengthen our culture.

In this role, Jessica will be responsible for helping United redefine our efforts on diversity, equity and inclusion – ensuring that our programs and approach are strategic, integrated and outcome-oriented, while we continue to build a culture that reflects our core values. She will report to Human Resources and Labor Relations EVP Kate Gebo.

"Jessica's appointment to this role is another critical step our executive team is taking to ensure diversity, equity and inclusion remains a top priority at United," said CEO Scott Kirby. "Given her drive, experience and commitment to champion collaboration and allyship among our employee business resource groups, she is uniquely qualified to take on this position and I look forward to working closely with her."

As Labor Relations and Legal Strategy Managing Director, Jessica worked closely with senior management to create and maintain positive labor relations among our unionized workforce, providing counsel on labor litigation, negotiations, contract administration, organizing issues and managing attorneys who represent United in labor relations. Previously, she served as Labor and Employment Counsel in our legal department.

Jessica has a passion for creating a pipeline of diverse lawyers and leaders, and was honored as one of Chicago Defender's "Women of Excellence" for excellence in her career and civic engagement in 2017. She currently serves as President of uIMPACT, our women's employee business resource group.

Jessica's new role is effective immediately.

United Cargo and logistics partners keep critical medical shipments moving

By The Hub team, July 02, 2020

By working together and strengthening partnerships during these unprecedented times, our global community has overcome challenges and created solutions to keep the global supply chain moving. As COVID-19 continues to disrupt the shipping landscape, United and our industry partners have increasingly demonstrated our commitment to the mission of delivering critical medical supplies across the world.

United Cargo has partnered with DSV Air and Sea, a leading global logistics company, to transport important pharmaceutical materials to places all over the world. One of the items most critical during the current crisis is blood plasma.

Plasma is a fragile product that requires very careful handling. Frozen blood plasma must be kept at a very low, stable temperature of negative 20 degrees Celsius or less – no easy task considering it must be transported between trucks, warehouses and airplanes, all while moving through the climates of different countries. Fortunately, along with our well-developed operational procedures and oversight, temperature-controlled shipping containers from partners like va-Q-tec can help protect these sensitive blood plasma shipments from temperature changes.

A single TWINx shipping container from va-Q-tec can accommodate over 1,750 pounds of temperature-sensitive cargo. Every week, DSV delivers 20 TWINx containers, each one filled to capacity with human blood plasma, for loading onto a Boeing 787-9 for transport. The joint effort to move thousands of pounds of blood plasma demonstrates that despite the distance, challenges in moving temperature-sensitive cargo and COVID-19 obstacles, we continue to find creative solutions with the help of our strong partnerships.

United Cargo is proud to keep the commercial air bridges open between the U.S. and the rest of the world. Since March 19, we have operated over 3,200 cargo-only flights between six U.S. hubs and over 20 cities in Asia, Australia, Europe, South America, India, the Caribbean and the Middle East.

Celebrating Juneteenth

By United Airlines, June 18, 2020

A message from UNITE, United Airlines Multicultural Business Resource Group

Fellow United team members –

Hello from the UNITE leadership team. While we communicate frequently with our 3,500 UNITE members, our platform doesn't typically extend to the entire United family, and we are grateful for the opportunity to share some of our thoughts with all of you.

Tomorrow is June 19. On this day in 1865, shortened long ago to "Juneteenth," Union soldiers arrived in Galveston, Texas, to announce that the Civil War had ended and all enslaved individuals were free. For many in the African-American community, particularly in the South, it is recognized as the official date slavery ended in the United States.

Still, despite the end of slavery, the Constitutional promise that "All men are created equal" would overlook the nation's Black citizens for decades to come. It wasn't until nearly a century later that the Civil Rights Act (1964) ended legal segregation and the Voting Rights Act (1965) protected voting rights for Black Americans. But while the nation has made progress, the killings of Ahmaud Arbery, Breonna Taylor and George Floyd have made it undeniably clear that we still have a lot of work to do to achieve racial parity and inclusion.

Two weeks ago, Scott and Brett hosted a virtual town hall and set an important example by taking a minute, as Brett said, "to lower my guard, take off my armor, and just talk to you. And talk to you straight from the heart."

Difficult conversations about race and equity are easy to avoid. But everyone needs to have these conversations – speaking honestly, listening patiently and understanding that others' experiences may be different from your own while still a valid reflection of some part of the American experience.

To support you as you consider these conversations, we wanted to share some resources from one of United's partners, The National Museum of African American History and Culture. The museum will host an all-day Virtual Juneteenth Celebration to recognize Juneteenth through presentations, stories, photographs and recipes. The museum also has a portal that United employees can access called Talking About Race, which provides tools and guidance for everyone to navigate conversations about race.

Our mission at UNITE is to foster an inclusive working environment for all of our employees. While we are hopeful and even encouraged by the widespread and diverse show of support for African Americans around the country – and at United - we encourage everyone to spend some time on Juneteenth reflecting on racial disparities that remain in our society and dedicating ourselves to the work that still must be done to fight systemic racism. By honoring how far we've come and honestly acknowledging how far we still must go, we believe United – and the incredible people who are the heart and soul of this airline - can play an important role in building a more fair and just world.

Thank you,

UNITE (United Airlines Multicultural Business Resource Group)

Leadership Team

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