Customer Danny Young embarks on a rock royalty tour on United - United Hub

Customer Danny Young embarks on a rock royalty tour on United

By Matt Adams , January 26, 2018

Last October, Danny Young, along with his friend and fellow musician Jack Moore, boarded a Los Angeles-bound United flight from London with a one-of-a-kind acoustic guitar in tow, kicking off the first leg of an epic rock and roll odyssey.

Over the next several weeks, they would crisscross the U.S. in pursuit of artists like Peter Frampton, Deep Purple's Glenn Hughes, Dhani Harrison (musician and son of the late Beatle George Harrison), Thin Lizzy's Ricky Warwick and Ozzy Osbourne, among others, asking each one to autograph the guitar. But this wasn't a case of two fans chasing down their idols for kicks. This trip had a much bigger meaning and an unbelievable backstory.

In a way, you could trace the start of it back to 2015. At that time, Danny was a 35-year-old first-time flyer nervously settling into his seat on board a United aircraft at London's Heathrow airport. Danny, a guitar virtuoso, was on his way to the United States, where he was scheduled to demo products for guitar accessory giant Seymour Duncan at an industry trade show. It was the kind of career opportunity that he'd been waiting for all his life. And he almost missed out on it.

Danny with his signed guitar.

Just before takeoff, his heart started to race and his palms began to sweat. The engine hum and the sound of chatter from his fellow passengers seemed to grow louder and louder until Danny found it all unbearable. Before he knew it, he was bolting toward the nearest exit.

"I ran up to a flight attendant and I told her, 'I need to get off, I can't be on here,'" Danny recalled. "I was completely beside myself with anxiety, and I just wanted to get to the door at that point."

It wasn't the first time he'd experienced an episode like that. Diagnosed as a young boy with autistic spectrum disorder, Danny struggles with severe anxiety in public places. Over the years, he's experienced more panic attacks than he cares to count, making many everyday tasks like going to the grocery store – or even maintaining employment – difficult.

After escorting him off the aircraft, a flight attendant sat and comforted him in the gate area while he called his partner, Jody, to pick him up. When Danny got home that evening, he felt defeated. "My son came up to me and said, 'Don't worry, Dad, I would have been just as scared,'" said Danny. "That's when I knew I had to get on that airplane, because I was setting a bad example for my son to not face his fears."

Danny returned to Heathrow the following day determined to get to L.A. When he approached his gate, to his surprise, United employees were standing by, ready to put his jitters to rest.

"They seemed to know what had happened the day before," he said, still somewhat in disbelief at the compassion they showed him. "They led me on board before the other passengers and the captain came over and talked me through everything. The flight attendants stopped by every few minutes and made sure that it was a comfortable experience for me. It completely took the anxiety away; I don't think I could have done it without them."

His first-ever flight went off without a hitch, with Danny growing more comfortable by the mile. By the time he arrived in L.A., the fear was gone. Since that day, he's been a dedicated United customer, which is why he approached our airline to help him get to the United States for his autograph quest last fall. And that brings us to the second part of the story.

A guitar with multiple famous musician signatures.

Two years ago, Danny took possession of a guitar signed by actor-comedian Ricky Gervais. Gervais auctioned the instrument to raise money for the Story Book Farms Primate Sanctuary, and Danny, himself an animal rights proponent, jumped at the chance to support a worthy cause while bringing home a unique collector's item.

But after ponying up more than $6,000 for the winning bid, Danny was unsure of what to do with the guitar. He wasn't going to play it, and it didn't seem right to just hang it on his living room wall. Then his father had an idea: Why not try and get more signatures on it, then re-auction the guitar to raise even more money for the primate sanctuary?

Through some of his previous activism, Danny had been introduced to the Save Me Trust, a charity founded by legendary Queen guitarist Brian May to battle animal cruelty. With the help of mutual friends, Danny was able to get in touch with May who agreed to help, adding his autograph to the guitar alongside Gervais'. In return, Danny agreed to split the proceeds the guitar would earn at auction between the Save Me Trust and Story Book Farms.

Next, Danny recruited Jack Moore to join the project. Jack's father was the late Gary Moore, a renowned guitar player most famous for his work in Thin Lizzy. With Jack's connections in the music business and Danny's determination, they soon had a growing stable of musicians willing to sign, including the aforementioned list of rock luminaries, whom Danny and Jack visited in the United States.

Those signatures would be enough for most people, but Danny's not finished yet. He aims to see the project grow in an effort to maximize the funds he can raise, and hopes to auction the guitar again sometime in early 2018.

"I've got my sights set on Jeff Lynne," the co-founder of Electric Light Orchestra, Danny said, ticking off names of other artists he'd love to add before putting the guitar back up for auction. "I grew up a big Jeff Lynne fan. Another one would be Paul McCartney. Peter and Brian are as big as it gets in the guitar world, so I think we can attract some really good names. Where there's a will, there's a way."

In talking with Danny, you're left with the feeling that he will indeed find a way. His enthusiasm for what he's doing is contagious. After a lifetime of searching, he is a man who seems to have found his purpose.

"I've never been successful in financial terms, and I attribute that to the fact that I've had about 50 jobs in my life," he said. "Statistics show that one in four people with autistic spectrum disorder hold a job, but what we do well is immerse ourselves in the things we love. I'm not trying to capitalize on this financially – I just want to help some great charities, share great music and have fun with it all. And I hope that I can prove that anything is possible if you just try."

An update from our CEO, Oscar Munoz

By Oscar Munoz, CEO, United Airlines , March 27, 2020

To our customers,

I hope this note finds you and your loved ones healthy and well.

It is safe to say these past weeks have been among some of the most tumultuous and emotional that any of us can remember in our lifetimes. The impact of the coronavirus outbreak has been felt by individuals and families, companies and communities, across the United States and around the world.

The response to this crisis has been extraordinary; as much for what it has required from our society as for what it has revealed of us as a people.

Far from causing division and discord, this crisis and the social distancing it has required, has allowed us to witness something profound and moving about ourselves: our fond and deeply felt wish to be connected with one another.

The role of connector is one we're privileged to play in the moments that matter most in your life – weddings and graduations, birthdays and business trips, events large and small – and it's that responsibility that motivates us most to get back to our regular service, as soon as possible.

That is why it is so important our government acted on a comprehensive relief act to ensure our airline – and our industry – are ready and able to serve you again when this crisis abates.

I want to relay to you, in as deeply personal a way I can, the heartfelt appreciation of my 100,000 United team members and their families for this vital public assistance to keep America and United flying for you.

This support will save jobs in our business and many others. And it allows us time to make decisions about the future of our airline to ensure that we can offer you the service you deserve and have come to expect as our customers.

While consumer demand has fallen, we have seen the need for our service and capabilities shifted. And, we've adapted to help meet those needs.

Right now, aircraft flying the United livery and insignia, flown by our aviation professionals, have been repurposed to deliver vital medical supplies and goods to some of the places that need it most. We're also using several of our idle widebody aircraft to use as dedicated charter cargo flights, at least 40 times per week, to transfer freight to and from U.S. locations as well as to key international business locations. At the same time, we are working in concert with the U.S. State Department to bring stranded Americans who are trying to return home back to their loved ones.

While much remains uncertain right now, one thing is for sure: this crisis will pass. Our nation and communities will recover and United will return to service you, our customers. When that happens, we want you to fly United with even greater pride because of the actions we took on behalf of our customers, our employees and everyone we serve.

Stay safe and be well,

Oscar Munoz
CEO

Working to bring people home – repatriation flights underway

By The Hub team , March 26, 2020

When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.

This week, we are operating 21 flights from Panama City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, to bring nearly 2,500 Americans home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.

Video provided by the U.S. Embassy Ecuador of Americans returning home on United.

Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:

  • Quito, Ecuador
  • Managua, Nicaragua
  • Roatan, Honduras
  • San Pedro Sula, Honduras
  • Amsterdam
  • Brussels
  • Munich
  • Singapore
  • Tokyo-Haneda
  • Seoul, South Korea
  • Melbourne, Australia

Map showing reinstated international flights to help bring customers home during COVID-19 crisis.

We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.

Domestic and international schedule reductions

By The Hub team , March 25, 2020

While travel demand and government restrictions continue to impact our schedule, we know some people around the globe are displaced and still need to get home. While our international schedule will be reduced by about 90% in April, we will continue flying six daily operations to and from the following destinations — covering Asia, Australia, Latin America, the Middle East and Europe — in an effort to get customers where they need to be. This remains a fluid situation, but United continues to play a role in connecting people and uniting the world, especially in these challenging times. Learn more about what we're doing to keep customers and employees safe.

Flights continuing from now through May schedule:

  • New York/Newark – Frankfurt (Flights 960/961)
  • New York/Newark – London (Flights 16/17)
  • New York/Newark – Tel Aviv (Flights 90/91)
  • Houston – Sao Paulo (Flights 62/63)
  • San Francisco – Tokyo-Narita (Flights 837/838)
  • San Francisco – Sydney (Flights 863/870)

In addition to the above, we will continue to operate the following flights to help displaced customers who still need to get home. In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.

Atlantic

The following flights will continue through March 28 westbound:

  • New York/Newark – Amsterdam (Flights 70/71)
  • New York/Newark – Munich (Flights 30/31)
  • New York/Newark – Brussels (Flights 999/998)
  • New York/Newark – Cape Town (Flights 1122/1123)
  • Washington-Dulles – London (Flights 918/919)
  • San Francisco – Frankfurt (Flights 58/59)

The final westbound departures on all other Atlantic routes will take place on March 25.

Pacific

  • We will continue to fly San Francisco-Seoul (Flights 893/892) through March 29 and San Francisco-Tahiti (Flights 115/114) through March 28.
  • Our final eastbound departures on all other Pacific routes will take place on March 25.
  • We will maintain some Guam flights as well as a portion of our Island Hopper service.
  • Hawaii's governor issued a mandatory 14-day self-quarantine order for all travelers arriving or returning to Hawaii. Travelers must complete a Hawaii Department of Agriculture form that will be distributed on board their flight which will also include the requirements for the 14-day quarantine, as well as the penalties. You must show a government issued ID upon arrival along with your form. You can find more information on the governor's website.

Latin America/South America

  • We will continue to fly Newark/New York – Sao Paulo (Flights 149/148) through March 27 outbound.
  • The last southbound departures on most other routes will take place March 24.

Mexico

  • We will reduce our Mexico operation over the next five days. After March 24, we will maintain a small number of daytime flights to certain destinations in Mexico — more to come in the next few days.

Canada

  • We will suspend all flying to Canada effective April 1.

In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.

The revised international schedule will be viewable on united.com on Sunday, March 22. We will continue to update our customers with information as it's available.

If you're scheduled to travel through May 31, 2020, and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. Please visit united.com for more information, or reference our step-by-step guide on how to change your flight, cancel and rebook later.

For any customer, including residents from other countries, whose international travel is disrupted by more than six hours because of schedule changes resulting from government restrictions, they will retain a travel credit equal to the value of their ticket. That credit can be used towards any flight, to any destination, for 12 months from the time of purchase. If the customer chooses not to use the credit, they will receive a cash refund at the end of that 12-month period.We continue to aggressively manage the impact of the coronavirus (COVID-19) outbreak on our employees, our customers and our business. Due to government mandates or restrictions in place prohibiting travel, we are reducing our international schedule by 95% for April. The revised international schedule will be viewable on united.com on Sunday, March 22.

Domestic schedule

We're also making changes to our domestic schedule. While we don't plan to suspend service to any single U.S. city now — with the exception of Mammoth Lakes and Stockton, CA — we are closely monitoring demand as well as changes in state and local curfews and government restrictions across the U.S. and will adjust our schedule accordingly throughout the month.

Additionally, today we announced a further reduction in our domestic schedule — the changes will result in a 52% overall domestic reduction from a previous 42%, and our overall capacity will now be down 68% overall.

Hub city Route suspensions Remaining service
Denver Arcata/Eureka
Amarillo
Kona
Kauai Island
SFO
IAH
SFO
SFO
New York/Newark Akron/Canton
Grand Rapids
Hilton Head
Honolulu
Milwaukee
Madison
Omaha
Portland, Oregon
Providence
Seattle
Salt Lake City
Sacramento
Knoxville
Fayetteville
ORD
ORD, DEN
IAD
ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN
ORD, DEN
ORD, IAH, DEN
ORD, IAH, DEN, SFO
IAD, ORD
IAD, ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN, SFO, LAX
IAD, ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN
Washington-Dulles Grand Rapids
Portland, Oregon
Sacramento
ORD, DEN
ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN, SFO, LAX
Houston Hartford
Boise
Grand Rapids
Lexington
Ontario, California
Palm Springs
San Jose, California
Akron/Canton
Reno
IAD, ORD, DEN
ORD, DEN, SFO, LAX
ORD
ORD, DEN
IAD, ORD
DEN, SFO
DEN, SFO, LAX
DEN, SFO
DEN
Los Angeles Arcata/Eureka
Austin
Boston
Baltimore
Bozeman
Cleveland
Kona
Kauai Island
Orlando
Madison
Kahului
Redding
Reno
San Antonio
St George
SFO
EWR, IAD, ORD, IAH, DEN, SFO
EWR, IAD, ORD, IAH, DEN, SFO
ORD, IAH, DEN
DEN
EWR, IAD, ORD, IAH, DEN, SFO
SFO
SFO
EWR, IAD, ORD, IAH, DEN, SFO
ORD, DEN
DEN, SFO
SFO
DEN, SFO
EWR, IAD, ORD, IAH, DEN
DEN
Chicago Asheville
Bismarck/Mandan
Bozeman
Kearney
Panama City
Eugene
Fresno
Spokane
Hilton Head
Wilmington
Jackson
Kahului
Palm Springs
Reno
San Jose
Valparaiso
IAD
DEN
DEN
DEN
IAH
DEN, SFO, LAX
DEN, SFO, LAX
DEN, SFO
IAD
IAD
IAH
DEN, SFO
DEN, SFO, LAX
DEN, SFO
DEN
IAH
San Francisco Atlanta
Nashville
Baltimore
Bozeman
Columbus
Detroit
Fort Lauderdale
Indianapolis
Kansas City
Madison
New Orleans
Omaha
Philadelphia
Pittsburgh
Raleigh/Durham
San Antonio
St Louis
Tampa
Fayetteville
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
ORD, IAH, DEN
DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
ORD, DEN
EWR, IAD, ORD, IAH, DEN
ORD, IAH, DEN
ORD, IAH, DEN
ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
ORD, IAH, DEN
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