More United Customers Say 'Salud' to New Dining and Beverage Experience - United Hub

More United Airlines Customers Say 'Salud' to New Dining and Beverage Experience

Seasonal craft beer coming on board and to many United Clubs
December 01, 2015

CHICAGO, Dec. 1, 2015 /PRNewswire/ -- United Airlines is giving more passengers a taste of a new dining and beverage experience, with the expansion of complimentary meals and free wine and beer to more United Economy customers; the launch of a seasonal craft beer; and the introduction of modern, flavorful new entrees and snacks on many Latin America and Caribbean flights.

Beginning today:

  • United Economy customers on flights between the U.S. and Bogota, Colombia, and the U.S. and Quito, Ecuador, will receive complimentary meals;
  • Free wine and beer will be available to United Economy passengers on those flights, as well as in other Latin America markets and on certain routes within Asia; and
  • Premium-cabin customers on flights departing for the United States from more than a dozen cities in Colombia, Costa Rica, the Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Trinidad and Tobago and Venezuela may dine on all-new meals or snacks.

Additionally, this month the airline will introduce a seasonal craft beer on board and in more than a dozen United Clubs.

"We're listening to our customers and taking action to make their journeys more memorable," said Jimmy Samartzis, United's vice president of food services and United Clubs. "By delivering more restaurant-quality meals, prepared with the best ingredients, and more chances to enjoy complimentary drinks, like seasonal beer, we're getting to the heart of what customers tell us they want from their travel experience."

Expansion of Complimentary Meals and Beverages

The transition in United Economy from the company's Choice Menu food for purchase to complimentary meals, on flights between the U.S. and Bogota and the U.S. and Quito, means these customers may now indulge in breakfast dishes such as fresh fruit, a muffin and a hot ham, egg and cheese sandwich.

Lunch and dinner may feature entrees like a pan-roasted chicken breast with herbs and porcini cream sauce, paired with Carolina grits, and served with an artisan dinner roll.

United Economy customers on flights between the U.S. and Bogota and the U.S. and Quito can now enjoy free wine and beer with their meals – beverages that are also now complimentary on flights between the U.S. and Caracas, Venezuela, and the U.S. and Lima, Peru, as well as on service between Singapore and Hong Kong and Singapore and Tokyo-Narita.

Seasonal Beer

Starting this month, a seasonal craft beer will be among the beverages customers can select. United is bringing Samuel Adams Winter Lager to flights worldwide and in United Clubs at the airline's mainland U.S. hubs.

Bold and rich with a touch of spice, this dark wheat winter lager is brewed with fresh ground cinnamon, along with ginger and orange peel, for a deep smooth flavor.           

New Premium-Cabin Meals and Snacks

Meanwhile, United continues to elevate premium-cabin meals and snacks. United Business passengers on flights departing cities such as Bogota; Quito; Santo Domingo, Dominican Republic; San Jose, Costa Rica; and Port of Spain, Trinidad and Tobago, may now indulge in new breakfast entrees such as banana pancakes with chorizo sausage and caramelized pineapples or a chive omelet with Lyonnaise potatoes, both served with a fresh-fruit appetizer and croissants or apple-cinnamon Danish breakfast breads.

Lunch and dinner flights offer new dishes like braised-beef short ribs in dark beer demi-glace sauce with sauteed mushrooms, oven-roasted potatoes, celery and cherry tomatoes, served with a fresh seasonal green salad and warmed dinner roll.

Flights scheduled after 10 p.m., between the U.S. and almost a dozen cities in Costa Rica, the Dominican Republic, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Trinidad and Tobago and Venezuela, will provide new hearty chilled snacks, like a fresh-fruit appetizer served with grilled chicken with a roasted corn and black bean salad and warmed dinner rolls, plus chocolates for dessert.    

United will continue to offer prosecco sparkling wine and its signature warmed nuts that start off lunch, dinner and snack service.

Visit http://newsroom.united.com/foodandbeverages for photos of entrees and Samuel Adams Winter Lager.

2015 Food and Beverage Investments

United has made significant investments in its customers' dining and beverage experience in 2015. The airline's upgrades include:

  • In partnership with The Trotter Project, introducing new premium-cabin lunch and dinner appetizers, salads and entrees on United's p.s. Premium Service, refreshing and expanding premium-cabin meal service on other flights within North America and to Mexico, Latin America and Caribbean leisure markets and adding new selections to United's Choice Menu Bistro on Board;
  • Launching significantly upgraded food and beverage service – including multi-course meals, complimentary beer and house wine and a new option to purchase premium snacks – for customers in United Economy on many intercontinental flights;
  • Announcing the airline is bringing illycaffe's premium scuro dark roast and the Italian company's espresso to United Club locations at mainland U.S. hubs this month, with the scuro dark roast coming to flights worldwide next summer;  
  • Adding Crafthouse Cocktails' Moscow Mule vodka cocktail on board United-operated North and Central America flights and Buffalo Trace Kentucky Straight Bourbon Whiskey on flights worldwide and at many United Club locations in the U.S.; and
  • Launching an all-new, seasonal menu at United Club locations at mainland U.S. hubs, with plans to complete the roll out of new fresh and healthy menus at United Club locations worldwide this year and to rotate club menu selections seasonally to consistently offer customers new options.

About United

United Airlines and United Express operate an average of nearly 5,000 flights a day to 352 airports across six continents. In 2014, United and United Express operated nearly two million flights carrying 138 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates more than 700 mainline aircraft, and this year, the airline anticipates taking delivery of 34 new Boeing aircraft, including the 787-9 and the 737-900ER. United is also welcoming 49 new Embraer E175 aircraft to United Express. The airline is a founding member of Star Alliance, which provides service to 192 countries via 28 member airlines. Approximately 84,000 United employees reside in every U.S. state and in countries around the world. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol UAL.

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SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Introduces Customer COVID-19 Testing from Houston to Latin American and Caribbean Destinations

United and Advanced Diagnostic Laboratory team up to offer self-collected, mail-in COVID-19 tests to help ensure travelers meet country entry requirements
November 23, 2020

CHICAGO, Nov. 23, 2020 /PRNewswire/ -- United announced today it is expanding its customer COVID-19 testing efforts to include flights out of Houston to select destinations in Latin America and the Caribbean. Starting for flights departing on December 7, customers originating from George Bush Intercontinental Airport (IAH) will have the option to take a self-collected, mail-in test that meets local entry requirements for the following destinations, allowing them to reunite with family or start their vacation immediately:

  • Aruba (AUA)
  • Belize City, Belize (BZE)
  • Guatemala City, Guatemala (GUA)
  • Lima, Peru (LIM)
  • Nassau, Bahamas (NAS)
  • Panama City, Panama (PTY)
  • Roatan, Honduras (RTB)
  • San Pedro Sula, Honduras (SAP)
  • San Salvador, El Salvador (SAL)
  • Tegucigalpa, Honduras (TGU)

    United Introduces Customer COVID-19 Testing from Houston to Latin American and Caribbean Destinations

    United and Advanced Diagnostic Laboratory team up to offer self-collected, mail-in COVID-19 tests to help ensure travelers meet country entry requirements
    November 23, 2020

    CHICAGO, Nov. 23, 2020 /PRNewswire/ -- United announced today it is expanding its customer COVID-19 testing efforts to include flights out of Houston to select destinations in Latin America and the Caribbean. Starting for flights departing on December 7, customers originating from George Bush Intercontinental Airport (IAH) will have the option to take a self-collected, mail-in test that meets local entry requirements for the following destinations, allowing them to reunite with family or start their vacation immediately:

    • Aruba (AUA)
    • Belize City, Belize (BZE)
    • Guatemala City, Guatemala (GUA)
    • Lima, Peru (LIM)
    • Nassau, Bahamas (NAS)
    • Panama City, Panama (PTY)
    • Roatan, Honduras (RTB)
    • San Pedro Sula, Honduras (SAP)
    • San Salvador, El Salvador (SAL)
    • Tegucigalpa, Honduras (TGU)

    "Widespread testing is key to unlocking international borders and safely reopening global travel. This is particularly important for our customers in Houston, who rely on United to keep them connected with their family and friends in Latin America and the Caribbean," said Toby Enqvist, chief customer officer for United. "We'll continue to lead the way on testing – United was the first to announce a customer COVID-19 testing program and the first to offer free tests on flights across the Atlantic – and we'll look at new, innovative ways to make the travel experience even safer."

    The self-collected, mail-in COVID-19 test is $119. The test will be administered by Advanced Diagnostic Laboratory (ADL) and processed at their COVID-19 testing laboratory in San Antonio, Texas. United will reach out to customers 14 days ahead of their flights to provide instructions on ordering a test and the testing process. United encourages customers to research the local requirements for further questions specific to their destination. Customers are advised to take the tests 72 hours before departure and should expect to receive results via email within 24-48 hours of mailing in their test.

    "As the energy capital of the world and most diverse city in the United States, Houston plays an influential role in linking global economies," said Sylvester Turner, City of Houston mayor. "As we fight against a second wave of the coronavirus, the private and public sectors, with guidance from public health experts, must work collaboratively and judiciously to reopen the global economy. Although a vaccine would be the ultimate solution, United's expansion of its customer testing program is a step in the right direction. I commend United for their leadership and forward-thinking."

    ADL's self-collection kit includes a plastic tube, a nasal swab and instructions on how to properly collect a specimen. ADL's telehealth system will be available to support customers traveling to countries that require a health care professional to supervise the COVID-19 test. United has worked closely with officials in each country to ensure that any customer – both visitors and nationals returning home – who tests negative will be able to enter the country.

    "Accurate and reliable testing is not only critical to reducing the spread of COVID-19, but essential in helping get this virus under control," said Stan Crawford, chief operations officer for ADL. "We are invested in United's commitment to ensuring customers not only meet their destination's entry requirements but that, when they do travel, they do so in a way that is safer."

    Click here for b-roll and visual assets of ADL's self-collection kit and testing 

    In addition to adding another key element to its layered approach to safety, United has also seen a positive impact on travel demand and significant increases in customer load factors and revenue when testing options are available. For example, after United announced its COVID-19 test for customers traveling from San Francisco to Hawaii and allowing them to avoid a 14-day quarantine, the airline saw a nearly 95% increase in passengers compared to the prior two-week period. Last week, United launched the world's first free transatlantic COVID-19 testing pilot between Newark Liberty International Airport and London Heathrow Airport. Through this pilot program, all crew members and customers over the age of two on select flights will be required to take a rapid COVID-19 test and provide a negative result in order to take the flight, ensuring that everyone on board over the age of two has tested negative before departure.

    A safer travel experience: United CleanPlusSM

    Since the start of the pandemic, United has been a leader in enacting new policies and innovations designed to keep employees and passengers safer when traveling. It was the first U.S. airline to mandate masks for flight attendants, quickly following with all customers and employees. United was also among the first U.S. carriers to announce it wouldn't permit customers who refused to comply with the airline's mandatory mask policy to fly with them while the face mask policy is in place. United was also the first U.S. airline to roll out touchless check-in for customers with bags, and the first to require passengers take an online health assessment before traveling. United is applying Zoono Microbe Shield, an EPA-registered antimicrobial coating that forms a long-lasting bond with surfaces and inhibits the growth of microbes, to its entire mainline and express fleet before the end of the year. 

    The latest research, including a recent study conducted by the U.S. Department of Defense, shows COVID-19 exposure risk on board United aircraft is almost zero due to the airline's advanced air filtration systems, mandated mask policy and diligent cleaning protocols.

    For more details on all the ways United is helping keep customers safe during their journey, please visit united.com/cleanplus.

    About United

    United's shared purpose is "Connecting People. Uniting the World." For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

    About Advanced Diagnostic Laboratory

    Advanced Diagnostic Laboratory (ADL) is a leader in scientific testing standards for the COVID-19 virus, both in the U.S. and internationally. Located in San Antonio, Texas, ADL has over 80 years of combined experience in clinical diagnostic testing procedures and works globally with local communities to provide safe and healthy lifestyles. For more information, call ADL at 1.800.834.3522 or visit our website at ADLHealth.com.

     

    SOURCE United Airlines

    For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

    First United Airlines Flight Offering Free Transatlantic COVID-19 Testing Takes Off

    First of its kind, testing program guarantees customers over two years old and crew test negative before departure
    November 16, 2020

    NEWARK, N.J., Nov. 16, 2020 /PRNewswire/ -- Today, United customers traveling on flight 14 from Newark Liberty International Airport (EWR) to London Heathrow (LHR) were the first to experience the airline's free transatlantic COVID-19 testing pilot program. The airline provided rapid tests to every passenger over 2 years old and all crew members on board, free of charge, guaranteeing everyone* on the flight tested negative prior to departure.

    United Airlines to Present at the 2020 Bernstein Operational Decisions Conference

    November 13, 2020

    CHICAGO, Nov. 13, 2020 /PRNewswire/ -- United Airlines' Mike Leskinen, Vice President of Corporate Development and Investor Relations will present at the Bernstein Operational Decisions Conference on Tuesday, November 17th. The presentation will begin at 12:30 p.m. CT / 1:30 p.m. ET.

    The live webcast will be available on the investor relations section of United's website at ir.united.com. The company will archive the video webcast on the website within 24 hours of the presentation, and the webcast will be available for a limited time.

    About United

    United's shared purpose is "Connecting People. Uniting the World." For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

    SOURCE United Airlines

    For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

    United Airlines Makes it Easier to Earn MileagePlus Premier Status for 2022

    Airline reduces qualifying thresholds and offers first-ever promotions to accelerate earning status
    November 12, 2020

    CHICAGO, Nov. 12, 2020 /PRNewswire/ -- United Airlines today announced changes to its MileagePlus® Premier® program that will make it easier to earn status in 2021 for the 2022 program year. United is reducing Premier Qualifying Points (PQP) and Premier Qualifying Flights (PQF) thresholds next year and introducing first-of-its-kind promotions that help members earn status more quickly. Early next year, United will deposit 25% of the PQP-only requirements in Premier members' accounts based on their 2021 Premier status level. United will also give members bonus PQP for their first three trips flown in 2021 through Mar. 31, helping their flights go further toward reaching status.

    United Airlines Now Using New Clorox® Electrostatic Sprayers to Disinfect Airport Terminals

    Clorox® Total 360® System sprays solution that is EPA-approved to kill SARS-CoV-2, the virus that causes COVID-19;
    November 11, 2020

    CHICAGO, Nov. 11, 2020 /PRNewswire/ -- As part of the United CleanPlus commitment to enhancing safety for travelers both onboard and at the airport, United Airlines is now using the Clorox® Total 360® System to disinfect terminals at 35 of the airline's busiest airports. This electrostatic spraying system is similar to the electrostatic spraying technology used onboard aircraft and will be used to spray surfaces in ticketing lobbies, terminals, gate rooms, employee spaces and United Club locations. The disinfecting solution is EPA-approved to kill SARS-CoV-2, the virus that causes COVID-19. Through its United CleanPlus program, United has been working closely with Clorox and the Cleveland Clinic since early May to consult on all its cleaning and disinfection protocols. The airline currently uses Clorox Disinfection Wipes on all mainline aircraft and in United Club locations.

    We are Back! United Announces Return to New York's JFK Airport

    Airline to offer new transcontinental service from JFK to the west coast starting February 1
    November 10, 2020

    CHICAGO, Nov. 10, 2020 /PRNewswire/ -- United Airlines announced today that it will be returning service to New York City's John F. Kennedy Airport (JFK) on February 1, 2021 with nonstop service to the west coast. The airline's entry back into JFK after five years reflects not only its strong commitment to the New York City area, but a continuation of aggressively and strategically managing the impact of COVID-19 by increasing service to and from the places where customers want to fly. The new United service will operate out of Terminal 7.

    Responding to Thanksgiving Travel Demand, United Adds Over 1,400 Domestic Flights to Schedule

    United seeing more customers booking Thanksgiving travel closer to departure this year
    November 09, 2020

    CHICAGO, Nov. 9, 2020 /PRNewswire/ -- United Airlines expects the week of November 23 will be its busiest since March as customers travel to visit friends and family for the Thanksgiving holiday. This year, United is anticipating approximately 50% of United customers flying for Thanksgiving are booking travel less than 30 days prior to departure compared to last year when around 40% of Thanksgiving travelers booked less than 30 days before departure. To help customers reconnect with loved ones this holiday season, United is adding more than 1,400 domestic flights during the week of Thanksgiving and is monitoring bookings in real-time to swap in larger aircraft when needed to accommodate last-minute demand.

    United Airlines Launches World's First Free Transatlantic COVID-19 Testing Pilot

    Free testing guarantees all customers over 2 years old and crew on board have tested negative before departure
    October 29, 2020

    NEWARK, N.J., Oct. 29, 2020 /PRNewswire/ -- United Airlines today announced the world's first free transatlantic COVID-19 testing pilot program for customers. From November 16 through December 11, the airline will offer rapid tests to every passenger over 2 years old and crew members on board select flights from Newark Liberty International Airport (EWR) to London Heathrow (LHR), free of charge. Anyone who does not wish to be tested will be placed on another flight, guaranteeing everyone on board other than children under two will have tested negative before departure.

    United Airlines Redesigns Mobile App to be More Accessible for People with Visual Disabilities

    United increased color contrast, added more space between graphics and reorganized page flows to result in better integration with screen reader technologies;
    October 28, 2020

    CHICAGO, Oct. 28, 2020 /PRNewswire/ -- United Airlines today launches a redesigned version of its mobile app, with new enhancements intended to make travel easier for people with visual disabilities. Throughout its award-winning app, the carrier has increased color contrast, added more space between graphics and reordered how information is displayed and announced to better integrate with the screen reader technologies like VoiceOver and TalkBack that are built into most handheld devices and read aloud on-screen messages and notifications. By restructuring the way the information is organized on the app, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app. According to the National Aging and Disability Transportation Center, more than 25 million Americans have self-reported travel-limiting disability. The improved accessibility of the app is just one of the ways United is continuing its commitment to accessibility and inclusion of customers with disabilities.

    United Airlines Announces Eight New Routes and Increases Flights to 19 Destinations in the Caribbean, Central America and Mexico for Winter Sun-Seekers

    Starting Oct. 17, United will begin selling tickets for new flights from Denver, Los Angeles, San Francisco, Washington D.C. and Cleveland
    October 16, 2020

    CHICAGO, Oct. 16, 2020 /PRNewswire/ -- United Airlines today announced a significant expansion of its winter international schedule, introducing eight new routes and adding flights to 19 destinations in Mexico, the Caribbean and Latin America. Starting in December, United will begin new nonstop service between Los Angeles and San Jose, Costa Rica and San Pedro Sula, Honduras; between Denver and Belize City, Belize and San Jose, Costa Rica; between Washington D.C. and Santo Domingo, Dominican Republic, and returning service between Cleveland and Cancun, Mexico. In January, United will begin new nonstop service between Liberia, Costa Rica and both Los Angeles and San Francisco. The new flights are subject to government approval.

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