Join us in helping disaster relief efforts: Learn how to donate - United Hub

Join us in helping disaster relief efforts: Learn how to donate

By United Airlines, September 09, 2017

We're teaming up with leading disaster relief organizations to provide aid to those impacted by Hurricane Irma and Tropical Storm Harvey.

Hurricane Irma

Beginning yesterday, we started a campaign to provide bonus miles to MileagePlus® members who donate to the organizations. We will also match the first $100,000 raised for Hurricane Irma efforts.

"My heart, and that of the entire United family, is with everyone that is suffering in the wake of Hurricane Irma and who remains in her path," said United Airlines CEO Oscar Munoz. "We will stand shoulder-to-shoulder with them for all of the tomorrows required to rebuild and recover what was lost and to ensure the future remains as bright as ever."

MileagePlus members who give to the American Red Cross, AmeriCares, Airlink, Humane Society International or Operation USA through United's fundraising page can receive up to 1,000 bonus miles by entering their MileagePlus number at the time of their donation. Each of these organizations has teams deployed throughout the impacted areas to provide shelter, supplies, health care, and other much needed support to people in need.

We will award members miles based on the size of their donation:

  • Donate $50-$99 — Earn 250 bonus miles
  • Donate $100-$249 — Earn 500 bonus miles
  • Donate $250 or more — Earn 1,000 bonus miles

We will award bonus miles to customers on a first-come, first-served basis based on contributions made through our fundraising page through 11:59 p.m. CDT on September 30, 2017. United customers have raised more than $8 million in the last 5 years for previous disaster relief campaigns. For more information and to make a donation, visit We will award up to three million bonus miles to customers on a first-come, first-served basis based on contributions made through the our fundraising page through 11:59 PM CDT on September 15, 2017. Our customers have raised more than $5.7million in the last 5 years for previous disaster relief campaigns.

For more information and to make a donation to Hurricane Irma or Tropical Storm Harvey relief efforts, visit

Making our app more accessible for people with disabilities

By The Hub team, October 28, 2020

We're proud to launch a redesigned version of our United app to make it easier for customers with visual disabilities to manage all aspects of day-of travel, including check-in, viewing reservation details and flight status, bag tracking and more.

This latest version of our app is now available to both Android and iOS users, and it offers increased color contrast and more space between graphics. Furthermore, we have reorganized how information is displayed and announced to better integrate with screen reader technologies like VoiceOver and TalkBack, which are built into most handheld devices. By restructuring the way the information is organized on the app, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app.

United Zoom backgrounds for AvGeeks

By The Hub team, October 27, 2020

Calling all AvGeeks and travelers! Take your next video call from a United Polaris® seat, the cockpit or cruising altitude with United-themed backgrounds for use on Zoom and Microsoft Teams.

Newly added to our collection is a background encouraging our employees and customers to vote. Our mission is to connect people and unite the world — and one of the most important ways to do that is to engage in the democratic process. No matter which party you support, we know our democracy will be stronger if you make your voice heard and vote.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started.

Looking back at a landmark year with Special Olympics

By Ryan Wilks, October 19, 2020

Earlier this summer, we shone a light on our flagship partnership with Special Olympics and our commitment to the Inclusion Revolution. In that same story, we introduced you to our four Special Olympics Service Ambassadors, Daniel, Kyle, Lauren and Zinyra (Z), who, this month, celebrate one year working at Chicago O'Hare International Airport as part of the United family.

This groundbreaking, inclusive employment program took off as a part of our ongoing partnership with Special Olympics, a community relationship that employees across the company hold close to heart. The original 'UA4' (as they call themselves) have become an integral part of the United team serving customers at O'Hare Airport. Even from behind their masks, their wide smiles and effervescent spirit exude and bring life to the service culture of excellence we strive towards every day.

"The UA4 are more than just customer service ambassadors. They are shining examples of how inclusion, accessibility and equity can have monumental impacts on the culture and service of a business and community," said Customer Service Managing Director Jonna McGrath. "They have forever changed who we are as a company. While they often talk about how United and this opportunity has changed their lives, they have changed ours in more ways than we can count."

In the two years of partnership with Special Olympics, United employees have volunteered over 10,500 hours of service at events around the world and donated over $1.2 million worth of travel to the organization.

"This inclusive employment program is what community partnerships, like ours with Special Olympics, are all about: collaborating to identify areas where the needs of the community intersect with the cultural and business opportunity, then creating the infrastructure and programming to bring the two together," said Global Community Engagement Managing Director Suzi Cabo. "Through this program, our goal is to show other companies that when you put a committed effort and focus towards inclusion and breaking down barriers, you transform lives. I challenge other business around the world to follow our lead in joining the Inclusion Revolution."

Check out the video below to hear from our Special Olympics Service Ambassadors firsthand.

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