Harvey & Irma Relief Efforts Continue - United Hub
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Harvey, Irma & Maria relief efforts continue

By The Hub team, September 22, 2017

Relief efforts continue as we work to support those affected by Hurricanes Irma and Maria, as well as by the historic flooding in Texas and the Gulf Coast in the wake of Tropical Storm Harvey. Thanks to generous donations from our customers, employees and MileagePlus members, our CrowdRise fundraising campaign has raised a total of more than $3 million to support our humanitarian aid and disaster relief partners: Airlink, the American Red Cross, Americares, Operation USA, the Greater Houston Community Foundation and the Humane Society International. We're partnering with Chase Card Services to provide additional bonus miles to members who donate to the organizations and United will match the $300,000 for efforts raised for both Tropical Storm Harvey and Hurricanes Irma & Maria relief efforts. So far we've committed over 7 million bonus miles to give to our customers who make donations.

Our fundraising efforts are just one way we are pitching in to aid those impacted by these natural disasters. Since August 27, we've operated five humanitarian flights from Chicago O'Hare Airport to Houston Intercontinental Airport and operated two additional flights through Thursday, August 31. The planes have been loaded with food, water, amenities (blankets and pillows) and medical supplies valued at more than $295,000. In addition, thanks to donations from Walgreens, we were also able to transport essential items and medical supplies.

We also flew relief flights for those affected by Hurricane Irma. With the help of MillerCoors, a total of 35,484 cans of water were delivered to impacted airports and we are prepared to deliver an additional 74,880 cans of water to areas in need throughout this week. In addition to relief flights, on Sunday, September 10, we flew an extra flight from San Juan Airport to Newark Liberty International Airport with 179 customers, who were initially brought to Puerto Rico via military rescue from islands throughout the Caribbean. As the effects of Hurricane Irma continue, we will be working closely with all local and federal officials throughout Florida to support critical efforts and recovery operations.

All relief supplies delivered will be allocated to employees and customers at Houston Intercontinental Airport as well as at the Houston Convention Center. We've coordinated and covered the costs of transporting relief items from Houston Intercontinental to the Houston Convention Center, and also donated our hangar at Houston Intercontinental to FEMA for 90 days, so they can use it for military and law enforcement operations as well as other relief coordination needs.

Additionally, our Hurricane Irma fundraising campaign includes accepting donations to help Humane Society International as they rescue animals across the Caribbean most impacted by her path. In collaboration with our United PetSafe program, we made a $25,000 donation to the Humane Society of the U.S. to support relief efforts for animals impacted by the storm in Texas. To further help free up space at shelters in Houston for animals being rescued off of the streets, over September 11 and September 12, we will begin flying a total of 40 shelter animals out of Houston and into our other hub airports across the U.S.

Read more about all of our charitable partners below:

American Red Cross American Red Cross goes wherever they're needed so people can have clean water, safe shelter and hot meals when they need them most. Donations received will provide critical aid to those affected by Hurricane Irma.

Airlink A rapid-response humanitarian relief organization that coordinates and provides air transportation for relief workers and aid supplies from 70 pre-qualified nonprofits.

Greater Houston Community Foundation After receiving an overwhelming number of inquiries from citizens and companies who want to help, Mayor Sylvester Turner has established a relief fund that will accept tax-deductible flood relief donations for victims that have been affected by the recent floods. The fund will be housed at the Greater Houston Community Foundation, a 501(c)(3) public charity.

Americares Americares emergency response team is on the ground in Florida addressing changing needs and ensuring that critical medicines and supplies reach the people affected. In particular, the organization is providing those in immediate need with medicine and hygiene supplies, while another team is assessing the damage in the Caribbean, as well as continuing to help those affected by Harvey.

Operation USA Supporting health and educational programs, Operation USA helps children and families recover and thrive in the wake of disasters. All donations will support the shipment of vital material aid to those in need in the wake of Hurricane Irma.

Humane Society International Humane Society International works with local and international organizations to provide relief to animals and communities impacted by disasters occurring around the world.

Check back here or visit the United newsroom for updates on our ongoing relief efforts.

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

Making every step of the travel journey safer for you

By United Airlines, April 22, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

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