How many miles would you go to help someone in need? - United Hub

Be the light

By Matt Adams, October 28, 2019

Long after sunset, United Captain Andy King and his fellow Watts of Love volunteers made their way along a jungle path on Ilin Island, off the coast of Mindoro, Philippines. Even with their headlamps, the darkness was stifling. King, a Chicago guy, had never experienced anything like it as he moved precariously with the others through the void. Suddenly, approaching a clearing at the edge of a village, King saw an exhilarating sight: small circles of light dancing in the shadows up ahead.

Using solar-powered lanterns that a Watts of Love group had left the previous year, men fished in the night. Women talked and laughed together as they cooked and mended nets. Inside thatched huts, children studied school textbooks.

The village had no electricity. When night fell, its inhabitants had once either lived in total darkness or else lit candles or kerosene lamps, but both could be expensive, and the latter posed a serious fire hazard and emitted toxic fumes as it burned. Now, with safe, economical, self-sustaining light, the tiny community had been empowered. In some ways, those glowing bulbs were stepping stones out of a life fraught with danger and poverty.

Captain King in Mozambique

"It's life changing," King says, speaking to the power of light. "Over the next few days as we distributed the lights, I saw firsthand what a difference it makes."

After that initial trip, King was hooked. For the past five years, he has volunteered regularly with Watts of Love, a nonprofit organization founded by his friends, brother and sister Nancy Economou and Kevin Kuster, with the goal of bringing light to the more than 1 billion people worldwide who live without electricity.

As a pilot, King is often asked about the places he's been. When he mentions the Philippines, Mozambique and Nepal – countries he's visited with Watts of Love – listeners tend to perk up. They want to know more about his volunteer efforts and, most importantly, how they can help.

Through a new program called Miles on a Mission it's easy. Customers can donate their United MileagePlus miles to a number of philanthropic organizations, like Watts of Love, that use them to fly people and supplies around the world.

As long as it meets United's eligibility requirements, any organization can apply to post a campaign on the Miles on a Mission site, which is www.united.com/donate. Each campaign lasts 28 days and has a set mileage goal. All you have to do is find the one (or ones) that speak to you, then contribute as few as 1,000 miles to each.

As a bonus, United is matching the first 50,000 miles earned for the initial 40 Miles on a Mission campaigns, to the tune of 2 million total miles. It's part of the airline's Every Action Counts pledge, by which it promises to unite the world and serve its communities by putting its people and planes to work for the greater good.

"I love working for a company that cares about these kinds of causes," says King. "Giving out lights is one of the most impactful, rewarding things I've ever done, and I want to share that with others. I like that I can talk with my passengers and co-workers about it, and that there's a way for them to be a part of what Watts of Love is doing through Miles on a Mission."

Visit www.united.com/donate to see the current campaigns and read more about Miles on a Mission, including eligibility requirements. You can also visit www.wattsoflove.org to see some of the ways in which its volunteers are putting United MileagePlus miles to good use.

Jessica Kimbrough named Chief Diversity, Equity and Inclusion Officer

By The Hub team, July 10, 2020

Jessica Kimbrough, currently Labor Relations and Legal Strategy Managing Director, will take on the new role of Chief Diversity, Equity and Inclusion Officer Managing Director.

Jessica assumes this new and expanded position to focus on global inclusion and equity as part of our enhanced commitment to ensure best practices across the business to strengthen our culture.

In this role, Jessica will be responsible for helping United redefine our efforts on diversity, equity and inclusion – ensuring that our programs and approach are strategic, integrated and outcome-oriented, while we continue to build a culture that reflects our core values. She will report to Human Resources and Labor Relations EVP Kate Gebo.

"Jessica's appointment to this role is another critical step our executive team is taking to ensure diversity, equity and inclusion remains a top priority at United," said CEO Scott Kirby. "Given her drive, experience and commitment to champion collaboration and allyship among our employee business resource groups, she is uniquely qualified to take on this position and I look forward to working closely with her."

As Labor Relations and Legal Strategy Managing Director, Jessica worked closely with senior management to create and maintain positive labor relations among our unionized workforce, providing counsel on labor litigation, negotiations, contract administration, organizing issues and managing attorneys who represent United in labor relations. Previously, she served as Labor and Employment Counsel in our legal department.

Jessica has a passion for creating a pipeline of diverse lawyers and leaders, and was honored as one of Chicago Defender's "Women of Excellence" for excellence in her career and civic engagement in 2017. She currently serves as President of uIMPACT, our women's employee business resource group.

Jessica's new role is effective immediately.

United Cargo and logistics partners keep critical medical shipments moving

By The Hub team, July 02, 2020

By working together and strengthening partnerships during these unprecedented times, our global community has overcome challenges and created solutions to keep the global supply chain moving. As COVID-19 continues to disrupt the shipping landscape, United and our industry partners have increasingly demonstrated our commitment to the mission of delivering critical medical supplies across the world.

United Cargo has partnered with DSV Air and Sea, a leading global logistics company, to transport important pharmaceutical materials to places all over the world. One of the items most critical during the current crisis is blood plasma.

Plasma is a fragile product that requires very careful handling. Frozen blood plasma must be kept at a very low, stable temperature of negative 20 degrees Celsius or less – no easy task considering it must be transported between trucks, warehouses and airplanes, all while moving through the climates of different countries. Fortunately, along with our well-developed operational procedures and oversight, temperature-controlled shipping containers from partners like va-Q-tec can help protect these sensitive blood plasma shipments from temperature changes.

A single TWINx shipping container from va-Q-tec can accommodate over 1,750 pounds of temperature-sensitive cargo. Every week, DSV delivers 20 TWINx containers, each one filled to capacity with human blood plasma, for loading onto a Boeing 787-9 for transport. The joint effort to move thousands of pounds of blood plasma demonstrates that despite the distance, challenges in moving temperature-sensitive cargo and COVID-19 obstacles, we continue to find creative solutions with the help of our strong partnerships.

United Cargo is proud to keep the commercial air bridges open between the U.S. and the rest of the world. Since March 19, we have operated over 3,200 cargo-only flights between six U.S. hubs and over 20 cities in Asia, Australia, Europe, South America, India, the Caribbean and the Middle East.

Celebrating Juneteenth

By United Airlines, June 18, 2020

A message from UNITE, United Airlines Multicultural Business Resource Group

Fellow United team members –

Hello from the UNITE leadership team. While we communicate frequently with our 3,500 UNITE members, our platform doesn't typically extend to the entire United family, and we are grateful for the opportunity to share some of our thoughts with all of you.

Tomorrow is June 19. On this day in 1865, shortened long ago to "Juneteenth," Union soldiers arrived in Galveston, Texas, to announce that the Civil War had ended and all enslaved individuals were free. For many in the African-American community, particularly in the South, it is recognized as the official date slavery ended in the United States.

Still, despite the end of slavery, the Constitutional promise that "All men are created equal" would overlook the nation's Black citizens for decades to come. It wasn't until nearly a century later that the Civil Rights Act (1964) ended legal segregation and the Voting Rights Act (1965) protected voting rights for Black Americans. But while the nation has made progress, the killings of Ahmaud Arbery, Breonna Taylor and George Floyd have made it undeniably clear that we still have a lot of work to do to achieve racial parity and inclusion.

Two weeks ago, Scott and Brett hosted a virtual town hall and set an important example by taking a minute, as Brett said, "to lower my guard, take off my armor, and just talk to you. And talk to you straight from the heart."

Difficult conversations about race and equity are easy to avoid. But everyone needs to have these conversations – speaking honestly, listening patiently and understanding that others' experiences may be different from your own while still a valid reflection of some part of the American experience.

To support you as you consider these conversations, we wanted to share some resources from one of United's partners, The National Museum of African American History and Culture. The museum will host an all-day Virtual Juneteenth Celebration to recognize Juneteenth through presentations, stories, photographs and recipes. The museum also has a portal that United employees can access called Talking About Race, which provides tools and guidance for everyone to navigate conversations about race.

Our mission at UNITE is to foster an inclusive working environment for all of our employees. While we are hopeful and even encouraged by the widespread and diverse show of support for African Americans around the country – and at United - we encourage everyone to spend some time on Juneteenth reflecting on racial disparities that remain in our society and dedicating ourselves to the work that still must be done to fight systemic racism. By honoring how far we've come and honestly acknowledging how far we still must go, we believe United – and the incredible people who are the heart and soul of this airline - can play an important role in building a more fair and just world.

Thank you,

UNITE (United Airlines Multicultural Business Resource Group)

Leadership Team

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