United's EAA AirVenture Dreamliner flight - United Hub

EAA AirVenture Dreamliner flight

By The Hub team, November 01, 2019

This summer, 100 women from all different roles at United boarded a plane from Chicago to Oshkosh, Wis. It was only a 30-minute flight, but it was history in the making — the first all-female Boeing® 787 Dreamliner flight to EAA AirVenture, the world's largest airshow.

Part of what made this flight unique was that a Dreamliner wasn't the natural choice for a half-hour flight.

"The Dreamliner is best used on long flights because of its ability to fly great distances with greater fuel efficiency," said Capt. Deb McCaw. "It's the best aircraft in United's fleet when it comes to range and fuel use. Most Dreamliner pilots still love to fly those rare short flights when they come along though."

The flight was operated entirely by women, from pilots to ramp service to mechanics to the Network Operations Center team. For the passengers on board, the all-female crew's love of flying was evident, as was the smooth ride of the plane. As the flight landed in Oshkosh, airshow attendees sat outside in lawn chairs to watch its descent and touchdown. Then, the XX-seat aircraft drove straight to the hangar for tours.

Many of the Dreamliner's features center on passenger comfort. It contains Smooth Ride Technology, which allows it to sense turbulence and automatically adjust wing control surfaces for a smoother ride. The sensors are located throughout the entire aircraft. Cabin pressurization and humidity are also different on the Dreamliner than on other aircraft, which helps travelers feel more refreshed upon landing after a long flight.

McCaw noted that these enhancements are nicer for the pilots, too.

We like that we get to enjoy the creature comforts that are unique to the Dreamliner such as the humidified air, the very quiet noise level, and the more comfortable pressurization," McCaw said. "Those benefits leave us feeling better at the end of the flight, as well as the passengers."

In addition to giving the airshow attendees an inside look at the Dreamliner, United also co-sponsored a Women in Aviation breakfast with 1,000 women in attendance. With a strong presence at the airshow, United celebrated its female employees and legacy of gender equality in the workforce. United has the most woman pilots of any U.S. airline, with nearly 1,000 — more 7% of our pilots, compared with the national average of 5%. We're home to the renowned Chix Fix, the first commercial, all-female team of technicians to compete at the Aerospace Maintenance Competition, and have a cybersecurity team that's nearly 40% women.

McCaw noted that the pilots who got to operate the flights were lucky to have the opportunity, and attendee Connie Navarrete said the event exceeded her expectations.

"This is more than I thought it would be," said Navarrete, an Air Traffic Systems ramp controller based out of New York/Newark. "I've been with United for 22 years and I really enjoy what I do, and being here and volunteering."

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

Making every step of the travel journey safer for you

By United Airlines, May 20, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

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