Eating Through Asia, Excursionist Perk Style - United Hub

Eating through Asia, Excursionist Perk style

By The Hub team

The best part about travel, according to Marc Marrone?

"Being able to taste and try the different cuisines," Marrone says, "because even if you don't speak the language of whatever country or culture you happen to be in, you can express a lot via food."

Spoken like a true, world class chef. Marrone, the Corporate Executive Chef for TAO Group Las Vegas, Hollywood and Singapore, recently got to immerse himself in Southeast Asian culture – and cuisine – on a week-long foodie dream come true of a trip, thanks to United's new San Francisco-Singapore route.

Marrone experienced just how spectacularly grand and modern Singapore is – the towering Marina Bay Sands Hotel, the luminescent stalks of Supertree Grove and the curved roof of the Esplanade Concert Hall all amazed him. And few cities interweave modernity and greenery quite like Singapore, a fact he had great appreciation for. Look no further than the Gardens by the Bay, a 250-acre nature park featuring intricately designed, flora-infused structures.

But beneath all of those stop-and-stare attractions lied what resonated most with Marrone: the food. From hawker stalls and wet (food) markets to Michelin-starred fine dining establishments, Singapore boasts meal options that cater to every mood.

Sharing in those food experiences with others who hadn't yet been to Singapore was his favorite part.

"You know, to see someone's face when they get to try something for the first time --that you've already had -- is an incredible experience, to be able to share that with somebody," Marrone says. "But then on top of that, experiencing some things on my own for the first time with everybody was really a crazy and amazing experience. We got to eat some amazing food and got to try some amazing things, and see some really cool parts of the city."

Additionally, Singapore is a great launching pad to the rest of Southeast Asia — as Marrone experienced, thanks to United's Excursionist Perk. Who wouldn't want two trips for the price of one?

The Excursionist Perk is meant to give a free one-way segment to travelers on round-trip award itineraries between two different regions, as defined by the United award chart. By invoking the Excursionist Perk, travelers can get a segment for no additional miles within the region they're visiting as long as it's a different region than where they're starting. All they have to pay are the taxed and fees associated with the new segment. For example, Newark-London-Vienna-Newark would cost the same amount of miles as Newark-London-Newark.

Marrone cooking on the streets of Vietnam
Marrone getting around via moped in Vietnam


Marrone used the Excursionist Perk to add a day in Vietnam to his itinerary on his Singapore trip.

"I got to cook on the side of the street and eat some of the best food right off the grill on the sidewalk," Marrone said. "Little did I know how much of an impact the 26 hours we spent there would have on me."

To Marrone, Vietnam stands out more than any other destination he's been to.

"From the minute we got off the plane to then we got back on the plane, it was a full immersive cultural experience between all the different foods, we got to experience how we travel around Vietnam, and really got to spend a true day in the life of what it's like to be in Vietnam."

5 tips & tricks we learned

  • Eat at a hawker center more than once They're everywhere and Singapore is home to the cheapest Michelin-starred meal in the world (Liao Fan Hong Kong Soya Sauce Chicken Rice & Noodle).
  • The airport is a destination in and of itself The world's best airport for many years complete with a butterfly garden and rooftop pool. English is an official language of the country so no language barriers and it's a hub for Asian destinations so you're only a few hours from Bangkok, Ho Chi Minh City and many more.
  • Download Grab Singapore doesn't have Uber or Lyft so the Grab app is a must-have for getting around town.
  • There's more than one infinity pool in town While the iconic Marina Bay Sands has its very popular roof top infinity pool, you can also find one at the JW Marriott Hotel Singapore South.
  • You can still hit the beach in Singapore Singapore is home to Sentosa, a man-made island that features a beach that is over a mile long. You can also hit one of the two golf courses, 14 hotels and even Resorts World Sentosa, featuring the theme park Universal Studios Singapore and a casino.
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10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

2. Check out the Travel-Ready Center

Our Travel-Ready Center makes it easy to get a personalized overview of everything you need to do in preparation for your flight. Just enter your confirmation number or MileagePlus® number and you'll find detailed information on all the documents, tests and more that you'll need for your trip.

3. Read and sign the Ready-to-Fly checklist

Before completing check-in, all United travelers will need to read our Ready-to-Fly checklist and confirm that they understand and agree to our policies. These include:

Acknowledging that you haven't had any symptoms of COVID-19 in the last 14 days

Agreeing that you will not fly if you have tested positive for COVID-19 within the last 21 days

Confirming that you will follow all policies regarding face masks, social distancing and other health and safety measures we've adopted

4. Arrive early; avoid the stress

Airports can be busy, especially during peak travel periods like spring break season. The TSA advises arriving at the airport two hours before your flight for domestic travel and three hours for international travel in anticipation of long security lines. This can help ease the stress when navigating busy check-in areas, security lines and crowded boarding gates.

5. Get familiar with CleanPlus

United CleanPlus℠ is our commitment to delivering industry-leading cleanliness as we put health and safety at the forefront of your experience. We've teamed up with Clorox to redefine our cleaning and disinfection procedures and Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols, like:

Disinfecting high-touch areas on board and in the terminal

Using electrostatic spraying, Ultraviolet C lighting wands and more advanced measures to clean aircraft cabins before boarding

Redesigning our mobile app to allow for touchless check-in and contactless payment, along with enhanced travel assistance features

Implementing high-efficiency (HEPA) filters on our aircraft that completely recirculate cabin air every 2-3 minutes and remove 99.97% of airborne particles, including viruses and bacteria

Studies show COVID-19 exposure risk is minimal when air filtration systems and masks are in use, so you can rest assured that the steps we've taken to keep you safe truly make a difference.

6. Wear your mask

Federal law requires all travelers to wear a face mask in the airport, including customer service counters, airport lounges, gates and baggage claim, and on board during their entire flight. Make sure you review the requirements for face masks, including what an acceptable face mask looks like.

7. Get ready for a safer boarding process

To make boarding even safer, we now have travelers board their aircraft from back to front. At the gate, just listen for your row number to be called – we'll ask a few rows at a time to board, starting with the last row of the plane. This helps everyone maintain a safe distance from each other during boarding without slowing things down. As you step onto the plane, flight attendants will hand each passenger a sanitizing towelette, which you can use to wipe down your seat to ensure it's extra clean.

8. Pack smart

Before packing your bags, check to see what exactly you can carry on and what you should plan to check. You can also copy your confirmation number into our Baggage Calculator tool to learn about the bag allowance included with your reservation, as well as the cost of checking any additional bags.

9. Check your flight status, important notices and weather

Check the United app regularly for the latest updates on weather conditions, flight status, gate numbers and seat assignments. You can also visit our Important Notices page to find essential information and updates about travel waivers, international travel, TSA and security, airports and United Club locations.

10. Relax and enjoy your flight

Once you're on board, it's time to sit back and enjoy your flight. Our flight attendants will be happy to help you with anything else you need.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

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