Eco-friendly in United's Friendly Skies - United Hub
eco-skies

Eco-friendly in the friendly skies

By Bob Cooper , April 22, 2016

A United Eco-Skies Plane Fueling at LAX

Sustainability initiatives did not take off just this year — many Earth Days have come and gone since we began launching environmental programs ranging from sustainable practices, products and nonprofit partnerships to green buildings and biofuel flights. These are not token programs meant just for Earth Day — they are making a real difference, every day of the year.

Biofuel in the air

In March, we became the first U.S. airline to use low-carbon aviation biofuel at commercial-scale volumes for regularly scheduled flights from LAX. Greenhouse gas emissions from AltAir biofuel are 65 to 85 percent lower than traditional jet fuel emissions throughout the life cycle — collection to use. In 2009 we began testing biofuels in our operations, conducting the first-ever biofuel demonstration flight by a U.S. carrier. We also became the first U.S. airline to use biofuel on a commercial flight in 2011. We're proud to say that this year's commencement of regular use of sustainable aviation biofuel has been recognized as an aviation milestone.

The biofuel, part of a 30-percent biofuel/70-percent jet-fuel blend, is extracted from sustainable feedstocks, non-edible natural oils and agricultural waste products. Once it's processed in Paramount, California, the biofuel is then used to fuel jets at the LAX airport. Up to 15 million gallons of the biofuel will be used over 3 years — enough to fuel the equivalent of 12,500 LAX-SFO flights.


Last year, we announced a historic $30 million equity investment in U.S.-based alternative fuels developer Fulcrum BioEnergy, Inc., a pioneer in the development and commercialization of converting municipal solid waste into low-cost sustainable aviation biofuel. To date, our investment in Fulcrum is the single largest by any U.S. airline in alternative fuels.

The green team

Technological advances have already improved fuel efficiency in the air by more than one-third in the last two decades. We were the first airline in the world to fly with the split scimitar winglet technology that cuts fuel consumption by up to an additional 2 percent, and we continue to take delivery of new Boeing and Airbus aircraft that are 15 to 20 percent more fuel efficient than those they will replace. United now has more than 260 of these new, fuel-efficient aircraft on order — and an industry-wide switch to renewables like biofuel will also have a major impact. Still, aviation accounts for only two percent of global CO2 emissions. While we recognize that our carbon footprint happens in the air, most contributions to global warming happen on the ground, which is why United team members have been adopting and following sustainable practices for many years.

Our employees have recycled nearly 30 million pounds of plastic, paper and aluminum from flights and United facilities since 2008. Last year, through our upcycling initiative, an entire football field's worth of fabric banners at Chicago's O'Hare airport was turned into fashionable travel bags and later sold to benefit the Chicago-based Re:new Project and our United Eco-Skies CarbonChoice Alto Mayo Forest Carbon Project in Northern Peru. Efforts to reduce consumption are also being made at our airport locations — United employees at the San Francisco Maintenance Center cut water consumption by more than 30 percent during the recent California drought.

Gold, silver and green

Green-building innovations have earned new United facilities recognition, including a prestigious LEED Gold certification in San Francisco, a LEED Silver in Houston and acclaim for a massive "green roof" in Chicago — all in the last four years.

Taking the gold is the SFO Terminal 3 Boarding Area E (T3E). Natural lighting from windows and skylights helps T3E to reduce electricity requirements, photovoltaic panels deliver onsite renewable energy and the terminal also makes use of local and sustainable materials including recycled carpeting and glass. Claiming the silver is Houston's George Bush Intercontinental Airport Terminal B south concourse, which features an energy-efficient, 28-foot glass wall. And that green roof? It can be found atop the new cargo facility at Chicago's O'Hare airport. Besides sporting one of the largest vegetative living roofs in North America (109,000 square feet), the building incorporates leading-edge green features such as energy-efficient lighting, heating and cooling, and even storm-water recycling. Existing United customer and employee facilities are also tweaked on a regular basis to make them more sustainable.

Coffee and cream

Starting this summer, we'll begin serving illy coffee on all United flights worldwide. Illy coffee is already being served at United Club SM locations at U.S. mainland hubs and will appear soon in all other United Club lounges this year. We're proud to serve illy, whose coffee-bean growers and processors earn above-market wages in exchange for following eco-friendly and sustainable-quality practices.

Cowshed Spa skin-care products are another recent addition to United flights. The award-winning, eco-friendly product line — including hand creams, lip treatments, moisturizing balms and towelettes — are found in many premium cabin amenity kits, as well as in United Club locations. Made in England, Cowshed uses organic and fair-trade extracts and essential oils to make their premium products. All products in their line are made from sustainable sources and natural botanicals and contain no parabens, petrochemicals, sulphates, animal ingredients (spare a little organic beeswax and wildflower honey), no artificial colors or fragrances and no animal testing.

Green partners

Through our United Eco-Skies program we have partnered with a number of nonprofit organizations to enhance sustainability efforts. Sustainable Travel International manages our CarbonChoice offset program, with all proceeds going to worldwide projects curated by STI. Through our partnership with the Smithsonian Conservation Biology Institute, scientists are flown to study native habitats around the world. Additionally, we also support the Clean Energy Trust Challenge, which awards annual grants to pioneers in energy efficiency and innovation.

MileagePlus members can receive bonus miles for consultations (5,000 miles) or purchases (25,000 miles) from NRG Home Solar in the five states where it operates, along with bonus miles for other sustainable products. These are just some of the investments we have made toward creating a more sustainable world; others range from clean-energy STEM education programs and EV charging programs to tree planting and adopt-a-stream projects.

Earth Day and beyond

The United team is committed to being a responsible global citizen all year — not just on Earth Day or during Earth Month. We have pledged to continue to boost our efforts to be an industry leader in seeking to reduce our carbon footprint while striving for sustainability. Sustainability at United applies to not only preserving our environment, but also to fostering community pride and celebrating diversity. Our team members on the ground and in the air are dedicated to protecting our planet and aim to preserve its health and richness every day.

Marvelous sites to local hideaways: The expert’s guide to Toronto

By Nick Harper

Canada's largest city spreads out along the northwestern shore of Lake Ontario, and it's a dynamic, multicultural and inclusive experience like almost no other place on earth. Not only is Toronto a thriving living city,it's also become one of the world's truly must-visit destinations. Regularly ranked as one of the greatest places to live, Toronto is the cultural center of the country and home to the biggest events, the most pro sports and the greatest concentration of theaters and restaurants.

Recent decades have seen regular multi-million-dollar upgrades to the city's public spaces, with a slew of great museums, iconic architecture and the redevelopment of the now glittering lakefront adding to the city's appeal.

Add in an ever-growing number of world-class hotels, upbeat nightlife that runs from dusk until dawn and a vibrant and diverse culinary scene influenced by the eclectic makeup of the city's people. Bright and bustling, cosmopolitan and cultured, unpredictable and energetic, Toronto has become one of the greatest cities on earth.

What you see and where you go will depend on the length of your stay. A week is good, longer is better. But even a long weekend will give you a taste of 'The Six' — one of the city's many nicknames, reworked recently as 'The 6ix' by one of its most famous sons, Drake.

However long you stay, you can't hope to see it all. So, consider what follows a starting point for your first visit…

City Hall, Toronto City Hall, Toronto

The checklist sites

No visit to The Six can be considered complete without ticking off several of Toronto's true heavyweight sights. All of the following are in or within easy reach of the city's compact, walk-able and very vibrant center.

The CN Tower is unmissable in every sense, a vast freestanding spire that looks down upon the city and takes its place as one of the 'Seven Wonders of the Modern World'. Head up for the city's best 360-degree views, or get your heart racing on the EdgeWalk — a journey around the circumference of the tower's main pod, 116 stories high and tethered by a harness.

Back on solid ground, Ripley's Aquarium is almost right next door to the CN Tower and is home to 16,000 aquatic animals and the Dangerous Lagoon. A moving sidewalk that whisks you through a long tunnel surrounded by sharks and stingrays is guaranteed to make your heart race all over again.

Ripleys Aquarium Ripleys Aquarium

Also close to the CN Tower is the Rogers Center, home to Canada's only baseball team, the Toronto Blue Jays. Visit on game day for the full experience, or take the stadium tour to go behind the scenes and through closed doors.

In a city of so many museums and galleries, the Royal Ontario Museum stands out. Not just because it's home to a world-class collection of 13 million artworks, cultural objects and natural history specimens, but as much because it hosts exciting Friday night events that include dance, drink and top DJs.

Two other must ticks include the Art Gallery of Ontario, which houses 95,000 works of art and is free for visitors under 25, and the Hockey Hall of Fame, which taps into Canada's national obsession in stunning depth.

Art Gallery of Ontario Art Gallery of Ontario

Casa Loma is a must-visit Gothic castle in the heart of the city. North America's only castle is filled with artworks and treasures from Canada and beyond, but its big pull is the network of hidden tunnels to explore as they stretch out beneath the city.

Casa Loma Casa Loma

Toronto's multi-cultural makeup is visible all across the city but reflected best in its remarkable culinary scene (see Where to eat and drink). The city's 'fresh and local' mantra is perfectly showcased at St. Lawrence Market, one of the world's greatest food experiences. Pay it a visit and grab a peameal bacon sandwich — a Canadian staple invented in Toronto and now considered the city's signature dish.

St. Lawrence Market St. Lawrence Market

Afterwards, walk off the calories by wandering the historic cobblestone and car-free Distillery District. Once a vast whiskey distillery and an important spot during prohibition, historians mention that even Al Capone would visit the Distillery to load alcohol destined for the States[9] . This iconic landmark now distils creativity within the 19th century buildings now home to hip restaurants, bars, independent boutique stores, galleries and theaters. Visit in December for the Toronto Christmas Market.

Finally, don't even think about returning home without having had a picture taken with your head poking through an 'O' of the multicolored, 3D Toronto sign at City Hall — the most Insta-worthy location in a city of so many. You'll need to head there early in the morning to avoid the crowds.

If you stay long enough, take a ferry and hop across to Toronto Islands, a chain of 15 small islands in Lake Ontario just south of the mainland. They're home to beaches, a theme park and a breathtaking view of the city's skyline and will very happily fill a full day of your stay.

The bucket list

You absolutely cannot leave Toronto without having witnessed the power of the Niagara Falls and its hypnotic mist up close. Trying to visit the Falls from the States is a trip on its own, but it's almost non-optional when you're less than two hours away in Toronto. Take the trip, buy the T-shirt and tick off one of the world's must-see sights.

Explore like a local

Away from the sleek, gleaming towers of downtown lie many of Toronto's less obvious but no less essential attractions. West Queen West is Toronto's hippest neighborhood and artistic heart, a one-mile strip of very chic galleries, stores, restaurants and boutique hotels. Kensington Market is a fantastically chaotic neighborhood and perhaps the best example of the city's famous multiculturalism. It's not a market as the name implies, but a collection of independent shops, vintage boutiques, art spaces, cafés, bars and restaurants from every corner of the globe.

The Bata Shoe Museum is one of the city's quirkiest collections, an unexpectedly fascinating exhibit that retraces the 4,500-year history of footwear. And as you wander the city, you can't fail to notice that Toronto's walls are alive with graffiti. Take a free 90-minute walking tour through the back alleys of Queen Street West and down Graffiti Alley to gain a better understanding of the city's street art scene. If you visit during the sunnier months, escape the hustle by heading just east of the center to High Park, the green heart of the city where forests, walking trails, picnic spots and even a zoo await you. Ideal to unwind after a long day of urban adventures.

The essentials

When to go With the sun shining, May through October is a great time to visit, but the city is alive through all four seasons. The Spring and Autumn months are ideal as the humidity and visitor numbers are lighter, while Toronto comes alive through the colder months through a wide array of winter celebrations. One of the most spectacular is the Aurora Winter Festival, a six-week celebration that sees the Ontario Place, West Island transformed into four mystical worlds. Whichever season you choose, plan to stay for at least five nights to get a true flavor of the city.

Toronto skyline view Toronto skyline view

Where to stay To be at the heart of most of the attractions you'll want to see, aim for downtown. One of the best options is the Marriott City Center, not only because it's located right next to the CN Tower but also because it's attached to the iconic Rogers Center where the Toronto Blue Jays play and countless concerts and popular events are held.

Toronto Blue Jay stadium Toronto Blue Jay stadium

Opt for a Stadium room and you'll look out onto the field. If you want to experience Toronto's non-stop nightlife, the Entertainment District is the place to be. If you're looking for a luxury experience, discover Canada's first St. Regis hotel in the heart of downtown.

Where to eat and drink Nowhere is Toronto's incredible diversity more evident than in its food scene — taste Toronto and you're tasting the world. The city is brimming with restaurants and cafés serving everything from high-end fine dining to comfort food from an informal neighborhood joint — plus every option imaginable in between.

For fine dining, consider Alo, Canis and Edulis. Book a table at Canoe, Lavelle, The One Eighty or 360 at the CN Tower and you're guaranteeing a view as spectacular as the food. Or experience the city's remarkable fusion food at DaiLo (French-Cantonese), El Catrin (Mexican-French) and the unexpected mashup of Rasta Pasta (Jamaican-Italian).

The above suggestions don't even scratch the surface of a food scene to rival any city on earth, with options to suit every taste and any budget.

How to get around Toronto is perfect to explore on foot or via a growing network of cycle routes. For a quicker journey, buy a Presto card to use the TTC, Toronto's subway, streetcar and bus system.

How to get there Fly into Toronto Pearson International Airport (YYZ) with United and you're around 15 miles west of the city center. The most comfortable route in is via the Union Pearson Express, which runs every 15 minutes and gets you downtown in 25 minutes ($13).The TTC is a cheaper option at under $5, but it can take an hour and a half and involves a number of transfers, while a taxi will take around 30 minutes and cost $45.

United flies to Toronto from numerous U.S. cities including our Hub city locations. Book your trip via united.com or by downloading the United app.


Taking action to make a global impact

By The Hub team , January 17, 2020

Following the devastating wildfires in Australia and powerful earthquakes that shook Puerto Rico last week, we're taking action to make a global impact through our international partnerships as well as nonprofit organizations Afya Foundation and ADRA (Adventist Development and Relief Agency).

Helping Puerto Rico recover from earthquakes

Last week, Puerto Rico was hit with a 5.2 magnitude earthquake, following a 6.4 magnitude earthquake it experienced just days before. The island has been experiencing hundreds of smaller quakes during the past few weeks.

These earthquakes destroyed crucial infrastructure and left 4,000 people sleeping outside or in shelters after losing their homes. We've donated $50,000 to our partner charity organization Airlink and through them, we've helped transport disaster relief experts and medical supplies for residents, as well as tents and blankets for those who have lost their homes. Funding will go towards organizations within Airlink's partner network, which includes Habitat for Humanity, Mercy Corps and Americares, to help with relief efforts and long-term recovery.

Australian wildfire relief efforts

Our efforts to help Australia have inspired others to make their own positive impact. In addition to teaming up with Ellen DeGeneres to donate $250,000 and launching a fundraising campaign with GlobalGiving to benefit those impacted by the devastating wildfires in the country known for its open spaces and wildlife, our cargo team is helping to send more than 600 pounds of medical supplies to treat injured animals in the region.

Helping us send these supplies is the Afya Foundation, a New York-based nonprofit that seeks to improve global health by collecting surplus medical supplies and delivering them to parts of the world where they are most needed. Through Airlink, the Afya Foundation will send more than $18,000 worth of materials that will be used to treat animals injured in the Australian fires.

These medical supplies will fly to Melbourne (MEL) and delivered to The Rescue Collective. This Australian organization is currently focused on treating the massive population of wildlife, such as koalas, kangaroos, and birds, that have had their habitats destroyed by the recent wildfires. The supplies being sent include wound dressings, gloves, catheters, syringes and other items that are unused but would otherwise be disposed of.

By working together, we can continue to make a global impact and help those affected by natural disasters to rebuild and restore their lives

Help us (and Ellen DeGeneres) support wildfire relief efforts in Australia

By The Hub team , January 08, 2020

Australia needs our help as wildfires continue to devastate the continent that's beloved by locals and travelers alike. In times like these, the world gets a little smaller and we all have a responsibility to do what we can.

On Monday, The Ellen DeGeneres Show announced a campaign to raise $5 million to aid in relief efforts. When we heard about Ellen's effort, we immediately reached out to see how we could help.

Today, we're committing $250,000 toward Ellen's campaign so we can offer support now and help with rebuilding. For more on The Ellen DeGeneres Show efforts and to donate yourself, you can visit www.gofundme.com/f/ellenaustraliafund

We're also matching donations made to the Australian Wildfire Relief Fund, created by GlobalGiving's Disaster Recovery Network. This fund will support immediate relief efforts for people impacted by the fires in the form of emergency supplies like food, water and medicine. Funds will also go toward long-term recovery assistance, helping residents recover and rebuild. United will match up to $50,000 USD in donations, and MileagePlus® members who donate $50 or more will receive up to 1,000 award miles from United. Donate to GlobalGiving.

Please note: Donations made toward GlobalGiving's fund are only eligible for the MileagePlus miles match.

In addition to helping with fundraising, we're staying in touch with our employees and customers in Australia. Together, we'll help keep Australia a beautiful place to live and visit in the years to come.

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