United Commits to a Cleaner Future - United Hub

We commit to a cleaner future by pledging to reduce our greenhouse gas emissions

By United Airlines, September 13, 2018

Today was a historical day — we became the first U.S. airline to publicly commit to reducing our greenhouse emissions — 50 percent by 2050. This pledge further strengthens our commitment to becoming the world's most environmentally conscious airline. Achieving this goal would eliminate 21 million metric tons of CO2 in the atmosphere per year, equivalent to removing 4.5 million cars off the road or all of the cars in Los Angeles and New York City combined.

In order to meet that goal, we're making investments in fuel-efficient aircraft, implementing conservation-minded operational changes and pioneering the use of sustainable aviation biofuels.

Our CEO, Oscar Munoz, applauded the move, stating that in addition to being good for the environment, reducing our dependency on oil is good for our business. "At United, we believe there is no point in setting challenging and ambitious goals without also taking tangible steps towards achieving them, especially when it comes to securing the health of our communities and our planet," said Oscar Munoz, United's chief executive officer. "While we're proud to be first U.S. carrier taking such an ambitious step, it is a distinction we look forward to sharing as the rest of the industry catches up and makes similar commitments to sustainability."

To celebrate this historic commitment, we are operating the longest transatlantic biofuel flight to date, tomorrow, from San Francisco to Zurich. The flight will run on 16,000 gallons of biofuel at a 30/70 blend with conventional jet fuel supplied by World Energy, California-based refinery that converts feedstocks into low-carbon biofuel that cuts CO2 emissions by 60 percent on a life-cycle basis. Since 2016, we have sourced more sustainable aviation biofuel than any other carrier in the world. Our partnership with World Energy started back in 2016, with our inaugural flight from LAX. We will continue working together to decarbonize the air transportation industry by increasing the number of flights using renewable fuel.

"This flight is one of many steps needed to reduce greenhouse gas emissions long-term and meet California's ambitious climate goals," said Bryan Sherbacow, Chief Commercial Officer, World Energy Paramount. "World Energy is a pioneer and the global leader of commercial renewable jet fuel, in addition to providing low-carbon solutions to the ground transportation industry. We are excited to continue to provide low-carbon solutions that enable our customers to achieve their sustainability goals and look forward to continuing this work with companies such as United at airports around the world."

Our efforts to be the greenest airline in the industry is about the future of our business and more importantly, our skies. For more information on how we're flying towards a more sustainable future, visit our Eco-Skies® page.


10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

2. Check out the Travel-Ready Center

Our Travel-Ready Center makes it easy to get a personalized overview of everything you need to do in preparation for your flight. Just enter your confirmation number or MileagePlus® number and you'll find detailed information on all the documents, tests and more that you'll need for your trip.

3. Read and sign the Ready-to-Fly checklist

Before completing check-in, all United travelers will need to read our Ready-to-Fly checklist and confirm that they understand and agree to our policies. These include:

Acknowledging that you haven't had any symptoms of COVID-19 in the last 14 days

Agreeing that you will not fly if you have tested positive for COVID-19 within the last 21 days

Confirming that you will follow all policies regarding face masks, social distancing and other health and safety measures we've adopted

4. Arrive early; avoid the stress

Airports can be busy, especially during peak travel periods like spring break season. The TSA advises arriving at the airport two hours before your flight for domestic travel and three hours for international travel in anticipation of long security lines. This can help ease the stress when navigating busy check-in areas, security lines and crowded boarding gates.

5. Get familiar with CleanPlus

United CleanPlus℠ is our commitment to delivering industry-leading cleanliness as we put health and safety at the forefront of your experience. We've teamed up with Clorox to redefine our cleaning and disinfection procedures and Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols, like:

Disinfecting high-touch areas on board and in the terminal

Using electrostatic spraying, Ultraviolet C lighting wands and more advanced measures to clean aircraft cabins before boarding

Redesigning our mobile app to allow for touchless check-in and contactless payment, along with enhanced travel assistance features

Implementing high-efficiency (HEPA) filters on our aircraft that completely recirculate cabin air every 2-3 minutes and remove 99.97% of airborne particles, including viruses and bacteria

Studies show COVID-19 exposure risk is minimal when air filtration systems and masks are in use, so you can rest assured that the steps we've taken to keep you safe truly make a difference.

6. Wear your mask

Federal law requires all travelers to wear a face mask in the airport, including customer service counters, airport lounges, gates and baggage claim, and on board during their entire flight. Make sure you review the requirements for face masks, including what an acceptable face mask looks like.

7. Get ready for a safer boarding process

To make boarding even safer, we now have travelers board their aircraft from back to front. At the gate, just listen for your row number to be called – we'll ask a few rows at a time to board, starting with the last row of the plane. This helps everyone maintain a safe distance from each other during boarding without slowing things down. As you step onto the plane, flight attendants will hand each passenger a sanitizing towelette, which you can use to wipe down your seat to ensure it's extra clean.

8. Pack smart

Before packing your bags, check to see what exactly you can carry on and what you should plan to check. You can also copy your confirmation number into our Baggage Calculator tool to learn about the bag allowance included with your reservation, as well as the cost of checking any additional bags.

9. Check your flight status, important notices and weather

Check the United app regularly for the latest updates on weather conditions, flight status, gate numbers and seat assignments. You can also visit our Important Notices page to find essential information and updates about travel waivers, international travel, TSA and security, airports and United Club locations.

10. Relax and enjoy your flight

Once you're on board, it's time to sit back and enjoy your flight. Our flight attendants will be happy to help you with anything else you need.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

Scroll to top