We commit to a cleaner future by pledging to reduce our greenhouse gas emissions
Today was a historical day — we became the first U.S. airline to publicly commit to reducing our greenhouse emissions — 50 percent by 2050. This pledge further strengthens our commitment to becoming the world's most environmentally conscious airline. Achieving this goal would eliminate 21 million metric tons of CO2 in the atmosphere per year, equivalent to removing 4.5 million cars off the road or all of the cars in Los Angeles and New York City combined.
In order to meet that goal, we're making investments in fuel-efficient aircraft, implementing conservation-minded operational changes and pioneering the use of sustainable aviation biofuels.
Our CEO, Oscar Munoz, applauded the move, stating that in addition to being good for the environment, reducing our dependency on oil is good for our business. "At United, we believe there is no point in setting challenging and ambitious goals without also taking tangible steps towards achieving them, especially when it comes to securing the health of our communities and our planet," said Oscar Munoz, United's chief executive officer. "While we're proud to be first U.S. carrier taking such an ambitious step, it is a distinction we look forward to sharing as the rest of the industry catches up and makes similar commitments to sustainability."
To celebrate this historic commitment, we are operating the longest transatlantic biofuel flight to date, tomorrow, from San Francisco to Zurich. The flight will run on 16,000 gallons of biofuel at a 30/70 blend with conventional jet fuel supplied by World Energy, California-based refinery that converts feedstocks into low-carbon biofuel that cuts CO2 emissions by 60 percent on a life-cycle basis. Since 2016, we have sourced more sustainable aviation biofuel than any other carrier in the world. Our partnership with World Energy started back in 2016, with our inaugural flight from LAX. We will continue working together to decarbonize the air transportation industry by increasing the number of flights using renewable fuel.
"This flight is one of many steps needed to reduce greenhouse gas emissions long-term and meet California's ambitious climate goals," said Bryan Sherbacow, Chief Commercial Officer, World Energy Paramount. "World Energy is a pioneer and the global leader of commercial renewable jet fuel, in addition to providing low-carbon solutions to the ground transportation industry. We are excited to continue to provide low-carbon solutions that enable our customers to achieve their sustainability goals and look forward to continuing this work with companies such as United at airports around the world."
Our efforts to be the greenest airline in the industry is about the future of our business and more importantly, our skies. For more information on how we're flying towards a more sustainable future, visit our Eco-Skies® page.
We know people are taking a second look at their travel plans right now. If you're scheduled to travel March 10 – May 31, 2020 and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. This is in addition to our previous waiver, which waives all change fees – domestic and international – for tickets purchased March 3 – April 30, 2020. This is available for any of United's published nonrefundable fares. If you decide to cancel your flight, you can retain the value of your ticket to be applied to a new ticket without a fee. These electronic travel certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020. You might not see this policy change reflected everywhere right away – we appreciate your patience as we work to make that happen.
Eligible travelers on domestic flights and international tickets can request a refund on united.com or may call our contact centers if their flights have been severely adjusted or service to their destination suspended either due to government mandates or United schedule reductions related to COVID-19.
Certain tickets cannot be changed on united.com or the mobile app, including tickets booked through another airline (if the ticket receipt does not begin with 016). Please contact the original ticketing airline for changes.
Follow the steps below to stay up to date, change or cancel your flight.
Change your current flight:
- On the united.com homepage, select "My Trips" and enter your flight information to retrieve your flight.
- Select "Change flight" and then "Edit" to make the following changes:
- Date of travel or destination
- Add a flight
- Remove a flight
- Select "Continue" and choose a new flight option
- Continue through booking to confirm your new flight
Note: The change fee will display as waived, but any difference in fare may apply.
Cancel your flight and rebook later:
- On the united.com homepage, select "My Trips" and enter your reservation information to retrieve your flight
- Select "Cancel flight"
- Confirm flight cancellation
- If you have future flight credit, when you return to the reservation, select "Use Future Flight Credit" to shop for new flights and apply the credit towards a new flight.
Canceling or changing an award flight:
When you select "Cancel flight," you will have the option to cancel your award reservation and redeposit the miles or to cancel your award reservation and use those miles for another trip in the future.
*We're currently experiencing heavy traffic to united.com. If you experience an error while trying to change or cancel your flight, please try again later.
Click through the slideshow below for more detailed instructions:
Start on the United homepage:
User can select 'My Trips' on the homepage widget to find and retrieve their reservation.
When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.
We have operated more than 68 repatriation flights from Panama City, Guatemala City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, bringing nearly 9,200 people home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles and beginning April 5, we will begin operating multiple charter flights between Delhi and San Francisco. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.
Video provided by the U.S. Embassy Ecuador of Americans returning home on United.
Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:
- Quito, Ecuador
- Managua, Nicaragua
- Roatan, Honduras
- San Pedro Sula, Honduras
- Seoul, South Korea
- Melbourne, Australia
We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.
Calling all AvGeeks and travelers! Here's a fun way to take your next video call….from a United Polaris® seat, the cockpit or cruising altitude. We're introducing United-themed backgrounds for use on Zoom, a video conferencing tool that many people are using to stay connected.
So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started. If you've already downloaded Zoom you can skip ahead to updating your background image (see instructions below).
- Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
- Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
- From here select, "choose virtual background" to upload your uniquely United photo.
Together, we are facing an unprecedented challenge. United Together, we rise to meet that challenge.