'Whatever Happens, I Love my Family at United' - United Hub

'Whatever happens, I love my family at United'

By The Hub team, November 01, 2017

Cleveland-based Lead Customer Service Representative Eric Green lives and works with a singular purpose – to give more than he takes. For nearly 30 years at the airline, he's given a lot of things to a lot of people: kindness, friendship, empathy and an infectious smile, to name a few. But when Eric, a lifelong non-smoker, received a shocking stage IV lung cancer diagnosis recently, it was his colleagues' chance to give something back to him.

Over the past few months, Cleveland-based employees have rallied around Eric with an outpouring of love, well wishes, prayers and support throughout his hospitalizations and treatment.

Above is a heartfelt video message that the Cleveland-based team surprised Eric with earlier this month, an emotional tribute to him and the impact he's made on each of them.

While his road to recovery is not yet complete, Eric continues to display his characteristic determination. He married his fiancée, Cleveland-based Flight Attendant Audrey Hanlin, in a ceremony at the Cleveland Clinic in September, and he's anxious to return to the people and the job he loves at Cleveland Airport.

"I feel very fortunate in that my workplace is not like a typical workplace, it's more like working with your family," Eric said afterward. "Whatever happens, I love my family at United, and I couldn't have made it without their support."

United Makes it Easier for Customers to Find and Use Travel Credits

The airline offers customers the most transparent and user-friendly options in the industry to encourage and simplify using travel credits
By United Newsroom, September 23, 2021

CHICAGO, Sept. 23, 2021 /PRNewswire/ -- United today announced it is giving customers even more flexibility when they need to rebook their travel by helping them to find and use their travel credits. United is the only airline to make it easy for customers to use their credits by automatically displaying them as a payment option during the checkout process. This functionality will be available for MileagePlus® members first and the airline is working to roll it out to all customers in the near future. Also, beginning next week, United will be the first to let customers use their travel credits for extra legroom seats and to pre-pay for checked baggage.

United Airlines Plans to Begin Flights Between Washington, D.C. and Lagos, Nigeria in November

United to operate the first ever nonstop flight between Washington, D.C. and Lagos and offer more flights between D.C. and Africa than any other carrier
By United Newsroom, September 17, 2021

CHICAGO, Sept. 17, 2021 /PRNewswire/ -- United Airlines announced today that new service between Washington, D.C. and Lagos, Nigeria will begin November 29 (subject to government approval). The airline will operate three weekly flights connecting the U.S. capital to Nigeria's largest city, which is also the top Western African destination for U.S-based travelers. Tickets will be available for sale on united.com and the United app this weekend.

United, Honeywell Invest in New Clean Tech Venture from Alder Fuels, Powering Biggest Sustainable Fuel Agreement in Aviation History

United agrees to purchase 1.5 billion gallons of sustainable aviation fuel (SAF) over 20 years - which is one and a half times the size of the rest of the world's airlines' publicly announced SAF commitments combined
By United Newsroom, September 09, 2021

CHICAGO and DES PLAINES, Ill., Sept. 9, 2021 /PRNewswire/ -- United and Honeywell today announced a joint multimillion-dollar investment in Alder Fuels – a cleantech company that is pioneering first-of-its-kind technologies for producing sustainable aviation fuel (SAF) at scale by converting abundant biomass, such as forest and crop waste, into sustainable low-carbon, drop-in replacement crude oil that can be used to produce aviation fuel. When used together across the fuel lifecycle, the Alder technologies, coupled with Honeywell's Ecofining™ process, could have the ability to produce a carbon-negative fuel at spec with today's jet fuel. The goal of the technologies is to produce fuel that is a 100% drop-in replacement for petroleum jet fuel.

Scroll to top