More Than a Vacation - United Hub
Employee Travel Blog

More than a vacation

By The Hub team, May 19, 2017

Each week we will profile one of our employee's adventures across the globe, featuring a new location for every employee's story. Follow along every week to learn more about their travel experiences.

By HNL Remote Reservations Sales Supervisor Tami Cummings

My daughter was leaving for college last fall, and we wanted to create a lifelong memory before she began this next chapter of her life. My mom, daughter and I, along with some friends, signed up with an organization called Color My World, a nonprofit committed to relieving human suffering through sustainable projects. They put together groups of volunteers to take humanitarian trips and experience the cultures of many Latin American countries. The trip we chose was to Costa Rica. It was everything we hoped it would be and more. We were paired up with a group of volunteers from the U.S. and an amazing coordinator from the U.K.

We worked with an incredible woman named Gail, who went to Costa Rica in the '70s to volunteer with the Peace Corps and fell so in love with the people that she stayed and opened up a preschool for local children. We got to work with the children in the preschool who, without Gail, would not have this opportunity. She teaches them English and basic life skills. Her school is run completely with donations and volunteers. She prepares the children for school beyond preschool, but many of them are not able to attend because you have to have shoes in order to attend school. Unfortunately, many children do not have shoes or the money to buy them, so they are not able to continue school past Gail's preschool. We made sure to bring several pairs of shoes with us to donate to the school. If you ever find yourself in La Carpio, Costa Rica, please consider taking a box or two of children's shoes along with you. Gail will be forever grateful, and you will be the hero of the town!

Mural on one of the walls in Costa Rica

We were also asked to paint a mural on one of the walls in the town. My daughter is an artist and came up with an incredible mural that the people loved. They wanted us to paint the rest of the town! She designed the wall and we all helped paint. The locals joined us, and we named the mural Vivir en Paz (Live in Peace). Gail also took us to meet an indigenous man -- he had an incredible spirit, and the land where his people lived was the most peaceful place I have ever been. Their traditions and beliefs were so intriguing. It was wonderful to learn their ways and how they stay healthy and live long lives.

United employee, Tami Cummings and her daughter near waterfalls in Costa Rica

Beyond our wonderful volunteering experiences, our trip also included plenty of time for fun too! We went ziplining, and our zipline tour included seven different lines with volcano views below us as we soared. It was extremely high and a bit scary for me, but my daughter loved it! We also went whitewater rafting, which was my favorite activity outside of volunteering. Our guide's name was Carlos, and he was very friendly and fun. We spent the last day and night of the trip in a beautiful hotel near a volcano with natural springs. It was a perfect way to relax and end a fun but, more importantly, rewarding vacation. I will never forget this amazing experience in this beautiful country. Costa Rica truly is pura vida (pure life).

United Cargo moving more medical supplies and PPE

By Matt Adams, April 08, 2020

As the COVID-19 crisis has evolved, United's cargo operation has emerged as a critical conduit for getting life-saving goods where they're needed most.

Last week, we helped Flexport.org, the social impact arm of a freight forwarder based in San Francisco, import two shipments of medical and personal protective equipment (PPE) destined for New York and California. The first of those loads arrived in San Francisco from Shanghai aboard a chartered United Boeing 787-9 on Wednesday. It contained 1,000 ventilators, 70,000 goggles and 300,000 masks, all of which were donated by Alibaba cofounder and Brooklyn Nets owner Joe Tsai and his wife, Clara Wu Tsai. Those items were then put on a United 777 and flown to EWR, where they were distributed to 14 hospitals, medical centers and nursing homes in the New York City region.

The second shipment came into San Francisco the following day containing surgical gowns, hazmat suits and several million more masks for first responders in California. United employees unloaded that aircraft upon arrival and helped get the PPE onto trucks for delivery to Bay Area hospitals.

We are operating, on average, 20 cargo-only flights each day between six U.S. hubs and cities in Asia, Australia, Europe and the Middle East. In the process of doing so, we are moving thousands of pounds of medical supplies, pharmaceuticals and PPE, in addition to those mentioned above, to help stem the spread of COVID-19 and treat those afflicted.

Domestic and international schedule reductions

By The Hub team, April 07, 2020

While travel demand and government restrictions continue to impact our schedule, we know some people around the globe are displaced and still need to get home. We continue to operate dozens of repatriation flights in an effort to get customers where they need to be. This remains a fluid situation, but United continues to play a role in connecting people and uniting the world, especially in these challenging times. Learn more about what we're doing to keep customers and employees safe.

Flights continuing from now into May:

Atlantic

Operating:

  • New York/Newark – Frankfurt (Flights 960/961)
  • New York/Newark – London (Flights 16/17)
  • New York/Newark – Tel Aviv (Flights 90/91)

Pacific

Operating:

  • San Francisco – Tokyo-Narita (Flights 837/838)
  • San Francisco – Sydney (Flights 863/870
  • Select Guam routes, including daily Guam – Honolulu (Flights 200/201)

Latin America/South America

Operating:
  • Houston – Sao Paulo (1x daily)
  • Houston – Cancun (3x daily)
  • Houston – Mexico City and Monterrey (2x daily)
  • Houston – Guanajuato, Guadalajara, Puerto Vallarta and Los Cabos (1x daily)
Suspended:
  • All other hub flying to Mexico is canceled.

Caribbean

We are suspending all remaining Caribbean service: NAS (Nassau, Bahamas) through May 3, SJU (San Juan) and STT (St. Thomas) April 7 – May 3 (at the earliest).

Canada

  • All flying to Canada is suspended.

To help with the uncertainty around future travel — be it summer vacations, conferences, events and more — customers now have until April 30 to make changes to, or cancel, any travel they have booked through the end of the year without fees. This is in addition to existing waivers already in place which allow customers to change or cancel plans for travel through May 31.

Please visit united.com for more information, or reference our step-by-step guide on how to change your flight, cancel and rebook later.

Domestic schedule

We have taken every opportunity to continue offering service to as many airports as possible through other United hubs as we have reduced our domestic flying. Effective April 8, we will suspend service between the mainland and Hilo, Maui, Kona and Lihue - and we will maintain our daily service between our San Francisco hub and Honolulu, which has been reduced to one flight daily. We will continue to operate daily service between Honolulu and Guam. These suspensions will run through April 22.

We are closely monitoring demand as well as changes in state and local curfews and government restrictions across the U.S. and will adjust our schedule accordingly.

Hub city Route suspensions Remaining service
Chicago Albuquerque, NM
Asheville, NC
Bismarck/Mandan, ND
Bozeman, MT
Eugene, OR
Fresno, CA
Hilton Head, SC
Honolulu, HI
Jackson, MS
Kahului, HI
Kearney, NE
Palm Springs, CA
Panama City, FL
Reno, NV
San Jose, CA
Spokane, WA
Valparaiso, FL
Wilmington, NC
DEN, IAH
IAD
DEN
DEN
DEN, SFO
DEN, SFO
IAD
SFO
IAH
Market Suspension
DEN
DEN, SFO
IAH
DEN, SFO
DEN
DEN
IAH
IAD
New York/Newark Appleton, WI
Arcata/Eureka, CA
Charleston, SC
Grand Rapids, MI
Hartford, CT
Hobbs, NM
Honolulu, HI
Jacksonville, FL
Kahului, HI
Kona, HI
Lihue, HI
New York, NY (LaGuardia)
Santa Rosa, CA
Shreveport, LA
Syracuse, NY
ORD
SFO
IAD, IAH, ORD
ORD
IAD, ORD
IAH
SFO
IAD, IAH, ORD
Market Suspension
Market Suspension
Market Suspension
ORD
SFO
IAH
IAD, ORD
Houston Akron/Canton, OH
Boise, ID
Grand Rapids, MI
Hartford, CT
Honolulu, HI
Lexington, KY
New York, NY (LaGuardia)
Norfolk, VA
Ontario, CA
Palm Springs, CA
Reno, NV
Richmond, VA
San Jose, CA
St Louis, MO
ORD
DEN, ORD, SFO
ORD
IAD, ORD
SFO
IAD, ORD
ORD
DEN, IAD, ORD
DEN, SFO
DEN, SFO
DEN, SFO
DEN, IAD, ORD
DEN
DEN, IAD, ORD
Los Angeles Arcata/Eureka, CA
Austin, TX
Baltimore, DC
Bend/Redmond, OR
Boise, ID
Boston, MA
Bozeman, MT
Cleveland, OH
Colorado Springs, CO
Eugene, OR
Fresno, CA
Hilo, HI
Honolulu, HI
Kahului, HI
Kona, HI
Las Vegas, NV
Lihue, HI
Madison, WI
Mammoth Lakes, CA
Medford, OR
Monterey, CA
Orlando, FL
Palm Springs, CA
Phoenix, AZ
Prescott, AZ
Redding, CA
Reno, NV
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Luis Obispo, CA
Santa Barbara, CA
Seattle, WA
St George, UT
Stockton, CA
SFO
DEN, IAH, ORD
DEN, IAH, ORD
DEN, SFO
DEN, ORD, SFO
DEN, IAD, IAH, ORD
DEN
DEN, IAD, IAH, ORD
DEN, IAH, ORD
DEN, SFO
DEN, SFO
Market Suspension
SFO
Market Suspension
Market Suspension
DEN, IAD, IAH, ORD, SFO
Market Suspension
DEN, ORD
Market Suspension
DEN, SFO
DEN, SFO
DEN, IAD, IAH, ORD
DEN, SFO
DEN, IAD, IAH, ORD, SFO
DEN
SFO
DEN, SFO
DEN, IAH, ORD, SFO
DEN, IAH, ORD, SFO
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD, SFO
DEN, SFO
DEN, SFO
DEN, IAD, IAH, ORD, SFO
DEN
Market Suspension
New York/Newark Akron/Canton, OH
Albany, NY
Atlanta, GA
Austin, TX
Bangor, ME
Boston, MA
Buffalo, NY
Burlington, VT
Charleston, SC
Charlotte, NC
Cincinnati, OH
Cleveland, OH
Columbus, OH
Dallas/Fort Worth, TX
Detroit, MI
Fayetteville, AR
Fort Lauderdale, FL
Fort Myers, FL
Grand Rapids, MI
Greensboro, NC
Greenville, SC
Hilton Head, SC
Honolulu, HI
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Key West, FL
Knoxville, TN
Las Vegas, NV
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis, MN
Myrtle Beach, SC
Nashville, TN
New Orleans, LA
Norfolk, VA
Omaha, NE
Orange County, CA
Orlando, FL
Phoenix, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Presque Isle, ME
Providence, RI
Raleigh/Durham, NC
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
Sarasota, FL
Savannah, GA
Seattle, WA
St Louis, MO
Syracuse, NY
Tampa, FL
Washington, DC (Reagan National)
West Palm Beach, FL
ORD
IAD, ORD
DEN, IAD, IAH, ORD
DEN, IAH, ORD
IAD
DEN, IAD, IAH, ORD
IAD, ORD
IAD, ORD
IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
ORD
IAD, ORD
DEN, IAD, IAH, ORD
IAD
SFO
DEN, IAD, IAH, ORD
IAD, IAH, ORD
DEN, IAD, IAH, ORD
ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD, SFO
DEN, IAD, IAH, ORD
DEN, ORD
DEN, IAH, ORD
IAD, IAH, ORD
DEN, IAH, ORD
DEN, IAD, IAH, ORD
IAD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, ORD
DEN, IAH, ORD
DEN, IAH, ORD, SFO
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD, SFO
DEN, IAD, IAH, ORD
IAD, ORD
DEN, IAH, ORD, SFO
IAD
IAD, ORD
DEN, IAD, IAH, ORD
DEN, IAD, ORD
IAD, ORD
DEN, IAH, ORD, SFO
DEN, IAH, ORD, SFO
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD, SFO
IAD, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD, SFO
DEN, IAD, ORD
IAD, ORD
DEN, IAD, IAH, ORD
DEN, IAH, ORD, SFO
IAD, IAH, ORD
San Francisco Albuquerque, NM
Atlanta, GA
Austin, TX
Baltimore, DC
Boston, MA
Bozeman, MT
Cleveland, OH
Columbus, OH
Dallas/Fort Worth, TX
Detroit, MI
Fayetteville, AR
Fort Lauderdale, FL
Indianapolis, IN
Kahului, HI
Kansas City, MO
Kona, HI
Lihue, HI
Madison, WI
Mammoth Lakes, CA
Minneapolis, MN
Nashville, TN
New Orleans, LA
Oklahoma City, OK
Omaha, NE
Orlando, FL
Philadelphia, PA
Pittsburgh, PA
Raleigh/Durham, NC
San Antonio, TX
Spokane, WA
St Louis, MO
Tampa, FL
DEN, IAH
DEN, IAD, IAH, ORD
DEN, IAH, ORD
DEN, IAH, ORD
DEN, IAD, IAH, ORD
DEN
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
Market Suspension
DEN, IAD, IAH, ORD
Market Suspension
Market Suspension
DEN, ORD
Market Suspension
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN
DEN, IAD, ORD
DEN, IAD, IAH, ORD
Washington-Dulles Austin, TX
Grand Rapids, MI
Honolulu, HI
New York, NY (LaGuardia)
Portland, OR
Sacramento, CA
DEN, IAH, ORD
ORD
SFO
ORD
DEN, IAH, ORD, SFO
DEN, IAH, ORD, SFO

Working to bring people home – repatriation flights underway

By The Hub team, April 07, 2020

When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.

We have operated more than 85 repatriation flights from Panama City, Guatemala City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, bringing nearly 12,000 people home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles and beginning April 5, we will begin operating multiple charter flights between Delhi and San Francisco. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.

Video provided by the U.S. Embassy Ecuador of Americans returning home on United.

Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:

  • Quito, Ecuador
  • Managua, Nicaragua
  • Roatan, Honduras
  • San Pedro Sula, Honduras
  • Amsterdam
  • Brussels
  • Munich
  • Singapore
  • Tokyo-Haneda
  • Seoul, South Korea
  • Melbourne, Australia

We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.

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