The sounds of the Himalayas
Each week we will profile one of our employee's adventures across the globe, featuring a new location for every employee's story. Follow along every week to learn more about their travel experiences.
By Chicago O'Hare A320 Captain Terry Sesvold
Our never-ending quest for the biggest, fastest or most extreme vacation has taken us all over the world. From driving the ice road in Canada, riding the world's fastest rollercoaster in Abu Dhabi or swimming with the great white sharks in Shark Alley, South Africa, it's a continuous adventure. So the thought of hiking to Mt. Everest base camp seemed like a logical vacation option for my son's senior year spring break. Unfortunately, the 15-day, 38-mile hike was just too much, given his school's constraints. Hiking to Tengboche, a small village in northeast Nepal (approximately an 11-mile hike from Kathmandu), became the better option.
Kathmandu, Nepal, is a little over an hour flight from Delhi. From there we caught our flight to Lukla, Nepal and began our trek. Lukla is the main starting point for the Everest base camp trek and is only accessible by air or a five-day hike. There are no cars; the main mode of transportation is trekking. Everything from building supplies, to cooking gas, to food is flown in and then carried up the trail by porters and donkeys. It's a logistic nightmare considering the terrain and the difficult weather.
Lukla Airport is one of the most dangerous airports in the world. Located at an elevation of 9,300 feet, the runway is 1,700 feet long and has an 11 percent slope. Landings are performed uphill on Runway 06 that terminates into a mountain, so there is little to no chance of a viable missed approach. Takeoffs are downhill on Runway 24. The end of the runway terminates into a very sharp, steep valley. There is no aborted takeoff option on the runway. There is high terrain surrounding the airport, and they only allow visual approaches. There are several airlines flying into Lukla, but the schedule is heavily dependent on the weather. Flights depart from the domestic terminal at Tribhuvan International Airport in Kathmandu. After numerous attempts and a day-and-a-half delay, we finally gave in and took a helicopter.
We met our Sherpa guide and porter in Lukla and began the five-mile hike to Phakding. The hike started out as a gentle down slope trek along the Dudh Koshi Nadi River, giving us our first look at the Himalayas. It's a lush green valley with towering mountains, dotted with the occasional prayer flags and a rushing river. As the hike progressed, it became hilly, with a nearly continuous up-and-down path that ended up about 800 feet lower than Lukla. I was beginning to feel the effects of the elevation, as every step became a bit more difficult. We had frequent encounters with mule and yow (half cow, half yak) delivering goods up the trail. We crossed numerous suspension bridges that got higher and more dramatic as we went along. The bottom of the bridges was slatted, which offers excellent views, or terrifying ones, depending on your perspective, of the valley and the river below. We ended up in Phakding just before sunset and stayed in a small lodge overlooking the river.
The second day of our trek began early in the morning and took us on a 4.5-mile hike to Namche Bazaar. We continued to follow the Dudh Koshi Nadi River past the rhododendron and magnolia forest to Monjo, where the river splits and becomes the Bhote Koshi Nadi. We stopped for lunch in Jarsale, the last village before the uphill hike begins. The next three hours were the most difficult portion of the base camp hike. It was a 1,900 feet altitude gain over a very steep and uneven trail -- roughly the height of the Willis Tower. After careful thought, I decided to hire a horse, who I called Fred, to schlep my couch potato body up the mountain. It was one of my more brilliant decisions in life.
The trail passing Jarsale followed along the river and was easy to navigate. I asked my guide to send Fred ahead and have him meet us at the steep part. Fred was a little too anxious, and he took off -- I wouldn't see him for quite some time. We came up the Larja Bridge, one of the most dramatic bridges at just over 400 feet; it's not for the faint of heart. These bridges gently sway in the wind and move with every step you take. The trail to the bridge was steep, and I was looking around for good old Fred. Our guide pointed to the top left side of the bridge, and there he was. I did ask our guide where the elevator was, but I'm not sure he understood my humor. I dragged myself, huffing and puffing, to the top of the bridge and started chanting the Rocky theme song while pumping my fists into the air. My son had no idea what to make of my craziness. I took the requisite photos then glanced over at my son, who seemed to sense my excess spunkiness.
Approaching the center of the bridge, I stopped, closed my eyes and listened. I heard the churning of the river below. It was a powerful, low-frequency rumble that resembled the sound of a freight train off in the distance. I heard the occasional chime of the mule train bells and a faint woosh of the breeze through the trees. No cars, no cell phones -- just the sounds of the Himalayas. The bridge swayed gently in the breeze. I opened my eyes, looked down through the slats in the bridge, and thought, "Wow, we are high up." I had a perfect view of the mountains, the valley and the thundering rapids below. It was an awe-inspiring view that I will never forget.
I continued my run across the bridge with my arms wide open, ready to greet Fred like a long-lost friend. He seemed less excited to see me -- he'd been up this mountain before, and I'm guessing he wasn't too crazy about carrying me.
The next two hours were a grueling, very steep climb over makeshift stairs that were uneven and spaced between 10 and 20 inches high. The guide book said this part of the hike is difficult ... HA, I would love to meet the person who determined that. For some reason, Fred liked to hug the outside of the trail. Under normal circumstances, that wouldn't have bothered me, but considering that the drop is several thousand feet down, it was a bit disconcerting.
We arrived in Namche just before dinner, and I could clearly see the fatigue and sheer exhaustion on my son's face. He is a competitive swimmer who swims over five miles a day, and this hike wiped him out. As we passed other hikers coming into town, the look on everyone's faces was the same; they were completely spent.
Namche is a double acclimatization day, which means we had to spend two days there before going higher to prevent altitude sickness. The plan for our next day was to hike to Everest View Hotel at 13,000 feet, take a few pictures then return to Namche for an early dinner. What was described as an easy hike was in reality a 1,700-foot, nearly vertical climb to the Syangboche Airport, followed by a gradual climb to the Everest View Hotel. Good thing I still had Fred on standby. The views from there were amazing, offering the first clear views of Mt. Everest as well as 360-degree views of the Himalayas. We made our way down around noon, just as the clouds started to roll in. It was an impressive sight to see the weather change so quickly. By the time we returned to Namche, the entire area was completely engulfed in fog.
Our next day was planned for Tengboche, but, because of constant weather issues in the afternoon, we decided to spend another night in Namche and hike the Khumjung Valley instead. We stopped at the visitor's center to view the Sir Edmund Hillary statue with Mt. Everest clearly visible in the background. We made our way up toward the Syangboche Airport, then followed the valley toward Mt. Everest. This area has been rightfully described as the most beautiful hike in the world, and it did not disappoint. We were completely surrounded by towering, snowcapped mountains that stretched as far as we could see, with Mt. Everest prominently displayed at the end of the valley. The trail was narrow, with a sheer drop off of several thousand feet. The river that we passed just a few days prior was barely visible below. We cut across the Khumjung Valley and made our way back for our final night in Namche.
Back in Lukla, it was déjà vu, and our hopes of getting to fly out of Lukla quickly disappeared. We ended up taking a helicopter back to Kathmandu.
It was an epic trip that was spectacular, exhausting, terrifying and humbling all in one breathtaking vacation. The Sherpa people were nothing short of amazing. Their warm smiles and endless energy made the long, sometimes treacherous days, a little easier. Perhaps it is their unconnected, technology-absent existence. Maybe the things that are supposed to make our lives a little easier are actually contributing to our stress.
After a quick stop in Delhi to see the Taj Mahal, we headed back home. We hopped off the plane and made a quick dash through customs, enjoying the oxygenated air. As I exited customs, I saw a sight that almost brought a tear to my eye... there it was, I've seen it a million times, and I will admit, maybe even took it for granted, the beautiful piece of modern machinery that can effortlessly transport me up two flights of stairs without so much as a whimper. As if the day couldn't get any better, I boarded a train that whisked me to Terminal 1, a mere few hundred yards, in just a matter of minutes. What would my Sherpa guide think of such foolishness?
As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.
Appointed by New Jersey Governor Phil Murphy, Jill joins the New Jersey Restart and Recovery Advisory Council — a group of business and municipal leaders tasked with planning to restart the state's economy.
"Serving on Governor Murphy's Restart & Advisory Council uniquely positions us in the epicenter of helping to restart state's economy by providing innovative ideas, sharing best practices and creative thinking to help ensure the rebuilding of New Jersey's economic vitality alongside notable business leaders," said Jill. "I'm honored to represent United Airlines and the transportation industry as a core building block to expediting the state's recovery."
United is the sixth largest company in the state and one of the largest essential businesses continuing to operate through this crisis, and as or advocate, Jill will share some of our best practices and lessons we're learning with the nine different committees through the customer and employee lens.
On the opposite coast, California Governor Gavin Newsom last month appointed Janet to his Task Force on Business and Jobs Recovery. Joining Janet at the table are former California governors, legislative leaders and CEOs and executives from numerous businesses with large stakes in the state, such as Apple and Disney. In addition to Janet's position on the task force, Janet is also serving on the Long-Term Jobs Recovery sub-committee and will advocate for industries suffering long-term ramifications of COVID-19 such as tourism, travel and entertainment.
"Being appointed to Governor Newsom's Task Force on Business and Jobs Recovery ensures that United is part of the important conversation and part of the plan to help California pave the way toward a fast, safe recovery of jobs," said Janet. "It is an honor to represent the only transportation business on the task force, and I look forward to working alongside a group of very distinguished leaders and focusing on innovative ways to rebuild the economy for our 40 million residents. This work will build on our partnership with the Governor to provide free flights for medical volunteers and having our employees call to check in on isolated older adults as part of the Social Bridging Project."
Pre-COVID, we transported 38 million passengers to, from and within California each year, and directly and indirectly supported tens of thousands of jobs, so the health and well-being of the industry is vital to the prosperity of the state.
As the only airline represented among each of these groups, Jill and Janet are working hard to ensure that our voices, as a company and industry, are heard, valued and utilized as a new chapter dawns on the horizon.
Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.
While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.
First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.
As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.
Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.
We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.
But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.
Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.
Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.
While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.
Thank you. Be well. And I look forward to seeing you on board.
At the airport
1Implementing temperature checks for employees and flight attendants working at hub airports
2Installing sneeze guards at check-in and gate podiums
3Encouraging use of the United app for contactless travel assistance and more
4Promoting social distancing with floor decals to help customers stand 6 feet apart
5Introducing touchless check-in for customers with bags
At the gate:
6Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
7Providing hand sanitizer and
8Allowing customers to self-scan boarding passes
9Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing
On our aircraft
1Providing individual hand sanitizer wipes for customers
2Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
3Temporarily removing onboard items like pillows, blankets and inflight magazines
4Disinfecting high-touch areas, like tray tables and armrests, before boarding
5Reducing contact between flight attendants and customers during snack and beverage service
6Ensuring aircraft cleaning standards meet or exceed CDC guidelines
7Applying social distancing to seating procedures when possible, including:
- Limiting middle seat selection
- Moving customers seated closely together
- De-planing in groups of five rows at a time to reduce crowding
8Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
9Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles
We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.
Together, we are facing an unprecedented challenge. United Together, we rise to meet that challenge.
Calling all AvGeeks and travelers! Here's a fun way to take your next video call….from a United Polaris® seat, the cockpit or cruising altitude. We're introducing United-themed backgrounds for use on Zoom and Microsoft Teams, video conferencing tools that many people are using to stay connected.
So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started. If you've already downloaded Zoom you can skip ahead to updating your background image (see instructions below).
To use on Zoom:
- Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
- Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
- From here select, "choose virtual background" to upload your uniquely United photo.
- Start by downloading your favorite United image to your computer. Just click "download" in the bottom left corner of the image.
- If you're using a PC, copy the image you want to use into this folder:
- C:\[insert your device user name here]\AppData\Microsoft\Teams\Backgrounds\Uploads
- If you're using a Mac copy the images to this folder on your computer:
- /users/<username>/Library/Application Support/Microsoft/Teams/Backgrounds/Uploads
- If you're using a PC, copy the image you want to use into this folder:
- Once you start a Teams meeting, click the "…" in the menu bar and select "Show background effects" and your image should be there
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This is why we fly.
20 UCSF Health workers, who voluntarily set aside their own lives to help save lives, are on their way to New York City.
We are humbled by your selfless sacrifice.
In celebration and appreciation of all first responders and essential workers. 👏🏻👏🏼👏🏽👏🏾👏🏿
This is the story of Jason and Shantel. You see, Jason and Shantel love each other very much. They also love traveling and they love the classic Adam Sandler film, The Wedding Singer.
It all began when Jason reached out to United's social media team, hoping for assistance with his upcoming plan to propose. Some phone calls and one borrowed guitar later, the stage was set for Jason. Put all that together, mix in some helpful United employees and, voila, you have a truly memorable marriage proposal. Congratulations to this fun-loving and happy couple, and here's to many more years of making beautiful music together.
A big thank you to Chicago-based flight attendants Donna W., Marie M., Karen J. and Mark K. for making this proposal come to life.