We debut enhanced mobile web experience for united.com - United Hub

We debut enhanced mobile web experience

By Gladys Roman, May 04, 2018

Recently, we introduced a new mobile version of united.com. The new mobile site will offer our customers and employees a smoother and more efficient experience when navigating our website via their smart phones.

The new mobile site features a refreshed home page offering the following improvements:

  • Optimized smartphone displays consistent with other digital channels
  • Supports bookings from the U.S. and Japanese points of sale, and site users can select Japanese translations
  • In addition to viewing reservations, users can create and change revenue flights as well as MileagePlus award bookings
  • FareLock is available, allowing customers to hold a new revenue or award booking for ticketing at a later time
  • Ability to review MileagePlus account information
  • Ability to consistently deliver weather and service alerts via homepage
  • Full check-in and flight status functionality

The new mobile website allows customers and employees a more seamless experience anywhere they go.

"We want to ensure our customers can reach us whenever and wherever they need us," said Principal Business Analyst Karla Padbury. "While we already have an excellent mobile app, we recognize that not all customers have access to it for a variety of reasons, and they choose to connect with United via a browser on their mobile devices. We're excited to provide these customers with a mobile-friendly site that allows them to conveniently manage their travel plans."

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

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