EWR welcomes new United Polaris® lounge - United Hub

Go inside the new United Polaris lounge at EWR

By The Hub team , June 04, 2018

Today, customers traveling in United Polaris® will be able to relax and dine before their travels in the new United Polaris lounge at Newark Liberty International Airport. From distinctive lighting to unique artwork to a focus on craft cocktails, the new lounge at EWR embraces the energy of the Newark/New York metropolitan area and the exciting destinations served from it.

The United Polaris lounge at EWR is conveniently located in Terminal C, following security screening, between Gates C102 and C120.

The lighting fixture that mimics the constellations of the 12 zodiac signs in the entry of the new United Polaris lounge at EWR

Staying true to its Newark/New York City roots

Exhibiting distinct local flair, visitors are greeted with a vibrant lighting fixture created by Brooklyn-based art and design laboratory Richard Clarkson Studio that is meant to mimic the constellations of the 12 zodiac signs upon entry into the lounge. In a nod to the city's recognition for preeminence in the world for craft cocktails, the bar is the stand-out gem of this United Polaris lounge, both in terms of size and the array of cocktails offered. The thoughtful cocktail list includes the United Polaris Old Fashioned, a fresh take on the classic, complete with J. Rieger & Co. Kansas City Whiskey, a house simple syrup, Dale DeGroff bitters with a muddled orange wheel and Luxardo cherry, just like the legend himself — Dale DeGroff— makes it. A custom-designed a la carte dining menu blends international comfort foods, such as Moroccan-spiced braised lamb, with staples like the United Polaris Burger, which will be on the menu at all United Polaris lounges.

The spacious lounge seating at the new United Polaris lounge at EWR

Lounge seating and amenities to meet all needs

With more than 27,000 square feet, the lounge boasts 15 different types of seating for up to 455 travelers, and comes equipped with 570 power outlets, 450 USB ports and 4 private phone rooms for meetings and calls. For those wanting to relax, the lounge has 10 private daybeds outfitted with Saks Fifth Avenue bedding and 10 luxurious shower suites, featuring rainfall showers and SoHo House & Co's Cowshed products, featuring the best in wildcrafted ingredients and essential oils. Customers have ample space to keep their luggage with them in the shower suite so they will have all their personal items at hand. A valet will even steam their clothes upon request.

Food and drink spread at the new United Polaris lounge at EWR

Food and drink selections with world-class influences

From a private dining area to a bistro-like buffet and a cocktail menu with signature drinks, visitors can look forward to a culinary journey with an inventive, seasonal menu that manages to be familiar and far reaching at once. Food and drink selections include nods to both the local area and the popular destinations we serve from New York/Newark. Customers can grab a bite from the buffet before boarding or settle in for a full meal in the private dining space, which seats close to 50 people. A custom-designed a la carte dining menu blends international comfort foods, such as Moroccan-spiced braised lamb, with staples like the United Polaris Burger, which will be on the menu at all United Polaris lounges. A bistro-like buffet that includes a do-it-yourself bagel bar plus sandwiches and wraps such as a curried salmon salad with cucumber raita and baby spinach on a pumpernickel roll as well as a charcuterie board and chicken parmesan.

Visitors to the United Polaris Lounge at EWR enjoy craft cocktails at the bar

The extensive cocktail menu with signature drinks features the Fernet About It, a unique version of the Cuba Libre containing the Italian libation, and the United Polaris Star with a house-made anise-infused vodka as well as other house-made items including oolong-steeped bourbon, lavender syrup, vodkas and vermouth. Whether sampling the charcuterie board or sipping on a London Spritz, customers have plenty of choices to fuel up for their flight ahead.

More United customers begin their journey in the New York/New Jersey region than in any other of our hub cities. From here, our route network reaches across the globe, and we are thrilled to now offer our customers traveling in United Polaris business class a best-in-class lounge experience, said Jill Kaplan, President, New York/New Jersey for United Airlines. "We continue to add new international destinations from Newark, including Porto, Portugal and Reykjavik, Iceland, which we launched this month. The addition of the United Polaris lounge for our customers traveling on long-haul flights strengthens our service offering in Newark for the most enjoyable experience."

Additional updates coming soon

The focus behind the United Polaris experience has always been to provide long-haul travelers with what they've asked for: better sleep in the sky. On average, we plan to add one aircraft with the new United Polaris business class seat every 10 days from now through 2020. Beginning July 1, every seat in the United Polaris cabin will be provisioned with a cooling gel pillow. The gel pillow, previously available by request, has proven to be one of the most popular items of United Polaris bedding.

The opening of the United Polaris lounge at New York/Newark closely follows the debut of the United Polaris lounge at San Francisco International Airport in April. The United Polaris lounge at George Bush Intercontinental in Houston will open this summer, followed by the lounge at Los Angeles International Airport this fall.

Steps toward the sky

By Rachel Landgraf , February 18, 2020

Carole Cary-Hopson, Newark Liberty International Airport Boeing 737 First Officer, remembers how it felt piloting her first United flight.

"Shivers" she recalled. "I felt as if this is what dreams are made of. Every single time I come to work, I feel that way."

"That way" was 14 years in the making for Carole. "What dreams are made of" dates back to her childhood in Pennsylvania and frequently visiting her grandma's home in south Jersey that was right by the Philadelphia airport.

Pictured: Carole Cary-Hopson

"We would go and lie in the grass by the airport and note the colors of the planes coming in and leaving, how many would come through at a time; we made graphs," said Carole. "I was fascinated by it."

As Carole grew up, she held on to that fascination, but an undergrad and master's degree later, she found herself successfully climbing her way up the corporate ladder, from the NFL to Footlocker. As her duties and roles continued to evolve and grow, Carole observed that she was always on an airplane. In fact, it was on a work trip where that observation and her life-long fascination came full circle.

"I was on a KLM flight and the pilot noticed me looking around and observing everything," she said. "So, he offered me the jumpseat and proceeded to teach me everything across the North Atlantic trip. It was then and there I realized, 'I can do this.' It all came together in my head."

Not long after that flight, Carole went on a date with a man who she now proudly calls her husband.

"I told him on that date, 'I have something to tell you and if you laugh at me about it, I'll never see you again,'" said Carole. Carole proceeded to tell him about her dream of becoming a pilot. A few weeks after that date, he handed her gift certificates to attend a flight school right outside of Manhattan.

From there, Carole moved roles in her corporate career once more, taking a job with L'Oreal where she socked away her paychecks to save up for flight school. In the meantime, she began to network in the aviation world, attending events through Women in Aviation and the Organization of Black Aerospace Professionals (OBAP). It was there she met her mentors, one being American Airlines Captain Jenny Beatty who handed her a mug of Bessie Coleman, the first woman of African-American and Native-American descent to hold a pilot's license.

"I stood on that crowded convention floor with Jenny and Bessie at that time and just bawled," said Carole. "I kept asking myself how I could be an Ivy League graduate and had never heard of her. At that moment, I wanted to do something with her story."

Thus, along with training, becoming a pilot and raising a family, Carole began writing a historical fiction book on Bessie, a woman who had to go to France to learn how to fly because no one would teach her in the U.S. Today, the book is near completion and once finished, 25% of the proceeds will go toward the Lt. Colonel Luke Weathers Flight Academy, an organization within OBAP that aims to grow and diversify the future pilot pipeline.

Carole pictured with a group of young women

"I hope Bessie is smiling down and has forgiven me for taking so long on writing this book," said Carole. "She continues to provide me with guidance and being an example of determination. I know she would tell me to keep going and to not even dare to stop."

Well, as if Bessie already doesn't know, stopping doesn't seem to be in Carole's vocabulary.

"When you have a goal, there are a series of definitive steps," said Carole. "Each one is important and sometimes, they take many years to reach. But each one of those goals I had in the past were steps that got me to flying."

And Carole's next step?

"Continue to fly and finish Bessie's book," said Carole. "And once the book is finished, the goal is a movie and then sending 100 black women to flight school. With the numbers being only 1-2% African-American's flying, we need to fix that, and I intend to!"

Finding our heart in Peru

By Kelsey + Courtney Montague , February 14, 2020

Sisters and United MileagePlus® Premier® 1k members, Kelsey and Courtney Montague, are constantly traveling to create street art pieces for communities around the world. This year they teamed up with us to travel to Peru to explore the beautiful country, and to create a custom mural for a very special group of young women participating in the Peruvian Hearts program. Peruvian Hearts, now part of our Miles on a Mission program, works to support female leaders with access to education, counseling and peer support

Finding tranquility at Machu Picchu

As we hiked up the ancient steps of Machu Picchu, we were surrounded by Incan merchants, servants and townsfolk climbing the stairs to start their day. As foreigners not used to hiking at 7,9000 feet, the locals sprinted by us as we struggled up the steep steps, with the lush rainforest behind us and ancient city just beyond. But even with burning legs and straining lungs, it's likely anyone's breath would be taken away (as ours was) once they reached the clearing above this sprawling city in the clouds. All thoughts of the slightly tortuous route we took to this dazzling ancient city were forgotten the second we laid eyes on this UNESCO World Heritage site.

Along with my sister Kelsey, our Dad and our friend Clay felt the power and mystery when we all arrived at the vantage point over the city of Machu Picchu. The day before we had traveled all day from Denver flying in United's stunning United Polaris®. We slept fully flat on two excellent flights, curled up on down pillows and wrapped in Saks Fifth Avenue comforters. We slept soundly after feasting on steak and chocolate sundaes and spent a layover chatting with bartender, Steven, as he made us cosmos at the United Polaris lounge in Houston. It was wonderful, but the best part? Arriving in Peru so rested and relaxed we were able to completely savor this moment at Machu Picchu. A moment only made sweeter when our Dad turned to us and thanked us for taking him on the trip of a lifetime and giving him the opportunity to see a place he never thought he'd get to visit.

We explore the ruins with the wide eyes of children, enjoying every view and savoring every piece of information from our guide. Llamas 'own' the ruins and gently nudge tourists aside as they scamper between buildings to their favorite pasture. The terraces on the outskirts of the town were used to prevent soil erosion and to farm maize and beans. Condors soar above our heads, their keen eyes hunting for chinchillas tucked into the terrace rock walls.

Incan community members that lived or worked in Machu Picchu must have felt the same way we felt the first time they came across this thriving metropolis, situated on top of a mountain. Incan urban planners neatly organized centers for astrological studies, religious ceremonies, sports, commerce and farming. The buildings were built from granite and limestone, likely from a quarry located on the same mountaintop. Some buildings were so finely constructed scientists still don't quite know how the Incans did it.

At the end of the tour we come to the sacred rock — a perfect, flat replica of the Yanantin mountain behind it. Some mystical members of society believe that touching the rock transmits tremendous power. I won't lie that I quietly let my fingers graze the stone as a I walked by. Did I feel a sudden power rush? No. But did I leave Machu Picchu filled with a sense of wonder and a reaffirmed belief that anything is possible? Yes.

Partnering with Peruvian Hearts

The next morning, we awoke ready to tackle the most meaningful part of our trip to Peru — working with Peruvian Hearts.

Peruvian Hearts works to support women by giving them access to education, counseling and peer support. They are currently working with 32 talented, bright young women who they have hand-picked from secondary institutions across Cusco. They focus on supporting brilliant engineers, psychologists, teachers, scientists and doctors. These are the future female leaders that will change their communities, their country and the world for the better.

When we arrive to meet these scholars, they cheer, and each young woman gives Kelsey and me a hug. Overwhelmed, we both begin to cry. We are so grateful for our job as a traveling street art team, but we are on the road so much we are often very lonely. We can't remember the last time we received so many hugs or saw so many bright smiles.

When we arrive to the Peruvian Hearts headquarters a number of the young women tell us how they found Peruvian Hearts. Aldi, a brilliant engineer in training, was asked to join this special organization because she was first in her class in secondary school. She grew up in tough financial circumstances — her mother is ill and unable to work, and her father works in construction. As the only person in her family who has attended university, she is the primary hope of her family. Tears stream down her face as she describes how tough it has been for her family to survive. So many of these young women tell similar stories and carry the weight of their entire family's future squarely and proudly on their shoulders.

These stories reaffirm the reason Kelsey and I decided to join forces with United — we hope to make that weight on their shoulders a little lighter. As we worked on the mock-up for the mural to commemorate Peruvian Hearts, United decided to help in another way by including Peruvian Hearts in their new Miles on a Mission program. A first of its kind program, United MileagePlus members can now donate their miles to nonprofits they care about. Miles that will help young women like Aldi attend conferences in the United States or study abroad in Mexico.

Other women will be able to travel more freely between their studies in Lima and their families in Cusco. The young scholars were so excited to now be part of the United family and to have access to the connections a major airline can bring.

After an ideation period Kelsey decided to create a large-scale heart flock mural with 32 hearts on one side to represent the young women in the program and 32 hearts on the other side to represent those to come. Over two days we painted the piece and filled it with items that represent Peru (a llama, a condor, Peru's national flower and butterflies), Peruvian Hearts (pencils, books, and a shooting star) and a United airplane. As we worked on the piece the ladies sang, danced and told us their dreams. Dreams to travel, learn new languages, start meaningful careers and change their communities for the better.

When we finished the piece — two massive streams of hearts that appear to be coming from the person standing in the middle of the mural — the girls came to thank us. With cheers, hugs and kisses they explained how proud they were that this mural was for them and how it would continue to lift them up as they work hard to improve their circumstances.

At the end of this project Kelsey and I felt so blessed to be connected to such a wonderful group of women. At that moment we realized that is what art and travel should be about. Art and travel should connect us to each other as humans and to something deeper within ourselves — a desire to lift each other up.

Visit United's Miles on a Mission program to support Peruvian Hearts .

We suspend travel to China and Hong Kong

By The Hub team

February 12, 2020

As we continue to evaluate our operation between our U.S. airport hub locations and Beijing, Chengdu, and Shanghai as well as Hong Kong, we have decided to extend the suspension of those flights until April 24. We will continue to monitor the situation and will evaluate our schedule as we remain in close contact with the CDC and other public health experts around the globe.

We suspend travel to Hong Kong

February 4, 2020

In response to the continued drop in demand, we are suspending travel to Hong Kong beginning February 8 until February 20. Our last flights will depart San Francisco on February 5 (flight 877 and flight 869) and the last returning flight will depart Hong Kong on February 7 (flight 862).

Please check united.com for important travel information as well as current travel waivers.

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