Statement from United Airlines CEO, Oscar Munoz, on United Express flight 3411
The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.
I want you to know that we take full responsibility and we will work to make it right.
It's never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what's broken so this never happens again. This will include a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. We'll communicate the results of our review by April 30th.
I promise you we will do better.
As United's humanitarian Flight 2814 from IAH to the Bahamas departed for the islands on September 17, a little over two weeks after Hurricane Dorian struck the islands with the fury of a record-breaking Category 5 storm, the reality was stark. More than 1,300 people are still missing. Rebuilding in the Bahamas will take years. And the need for help remains urgent, with thousands of evacuees overflowing shelters and infrastructure on Grand Bahama and the Abaco Islands largely destroyed.
United is doing its part. As of September 18, we have raised more than $560,000 together with our four relief partners – Americares, Airlink, Global Giving and the American Red Cross -- to support victims of the storm through a Crowdrise funding campaign and MileagePlus award miles for members who donate $50 or more. And the resounding theme among the nearly 100 aid workers on the flight, which United and its partner Airlink helped coordinate, is that we are all, customers and employees included, part of the same response team.
The flight's passengers came from four organizations: Team Rubicon (U.S.), Team Rubicon Canada, Waves for Water and Mercy Corps. They are moms, grandfathers, ex-soldiers, sailors and infantry, as well as amazing civilians each wanting to play a part in giving these victims hope and a shot at rebuilding their lives.
If you can't get to Mars, what's the next best thing? Apparently Iceland. A team of renowned explorers and researchers recently journeyed to Iceland to test a Mars analog suit in a Martian-like environment.
The United sponsored expedition, led by The Explorers Club — an internationally recognized organization that promotes the scientific exploration of land, sea, air and space — and in partnership with Iceland Space Agency, involved the team venturing inside the Grímsvötn volcano and across the Vatnajökull ice cap. The group traveled to the remote location and lived for six days in the Grímsvötn Mountain Huts and endured harsh weather conditions and unstable terrain.
Helga Kristin Torfadöttir, Geologist and glacier guide, using the LiDAR system to map the ground and test the suit's capabilities on the glacier.
The objective of the mission was to explore the potential of concept operations at the Grímsvötn location while testing the suit in an arctic environment similar to what would be found on the surface of Mars. "This mission was an important test of the design of the MS1 suit, but it was also incredibly helpful to understand the how to conduct these sorts of studies in Iceland," said Michael Lye, MS1 designer and NASA consultant and RISD professor. "No matter how thoroughly something is tested in a controlled environment like a lab, studying it in a setting that accurately represents the environment where it will be used is absolutely essential to fully understand the design."
The suit was designed and constructed by faculty and students at the Rhode Island School of Design (RISD) with input and guidance from members of the HI-SEAS IV crew and NASA's Johnson Space Center Space Suit Engineering team. At 50-60 lbs, the suit is similar to what a planetary exploration suit would weigh in Martian gravity. The suit was originally designed to be used in the warm climate of Hawaii, however the martian climate is much closer to what would be found on top of the glaciers in Iceland. The data collected will inform the future of habitat and spacesuit design that can be used to train astronauts on Earth.
Today, we remember the colleagues, customers and every single victim of the terrorist attacks of Sept. 11, 2001.
I know each of us in the United family marks this difficult moment in our own way. Still, we all share a common commitment to honor how our brothers and sisters left us and also celebrate what they gave to us during their lives. We remember their professionalism and heroism. We cherish their camaraderie and friendship. We carry with us the examples they set forth, especially in the heroism and bravery displayed by so many on that terrible day. Above all, we understand a simple truth: While thousands of our fellow human beings lost their lives in New York City, Arlington and Shanksville, the attacks of September 11th were aimed at all people of peace and good will, everywhere. They were attacks on the values that make life worth living, as well as the shared purpose that make us proud of what we do as members of the United family: connecting people and uniting the world.
We may live in times scarred by discord and disagreement, and we know there are those around the world who seek to divide us against one another. But, on this day – above all – we come together, as one. We affirm our core belief that far, far more unites us as citizens and fellow human beings than can ever divide us.
Let us embody that belief as we go about serving our customers and one another – on this day and every day – as we continue to help building a world that's more united. Let that be our memorial to the sisters and brothers we lost, eighteen Septembers ago.