Pre-boarding for families with young children is coming back - United Hub

Pre-boarding for families with young children is coming back

By The Hub team, February 01, 2016

Travel can be stressful for parents juggling diaper bags, strollers and car seats while keeping an eye on young children. To help relieve some of that stress, beginning on Feb. 15 we will invite families with children aged 2 and younger to pre-board right after customers with disabilities and military service members in uniform.

By pre-boarding families, we give them an opportunity to get their bags stowed and get their children settled before other customers board. As one of our San Francisco-based flight attendants responded in a survey, "all they need is to get their child sorted and seated. It relieves most of the anxiety of travel."

We have invited families to pre-board in the past, but we changed that policy several years ago. However, last fall we committed to examine all aspects of our customers' travel experience and make changes to improve it. In response to feedback from both customers and employees who told us that the boarding process would be smoother if we could accommodate families with infants, we decided to reintroduce this pre-boarding group.

This change will also give our customer service representatives time to tag strollers and car seats that need to be gate-checked and allows our ramp service employees to start storing these items before other gate-checked bags pile up. Overall, we expect this process will add up to a better boarding and inflight experience for everyone.

"Almost everyone can relate to either being or to standing in the jet bridge behind the anxious customer who is carrying a diaper bag and a personal item while trying to hold a baby and fold a stroller," said Sandra Pineau-Boddison, United's Customers SVP. "We care about families with young children, and offering them pre-boarding is simply the right thing to do."

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

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