Pre-boarding for families with young children is coming back - United Hub

Pre-boarding for families with young children is coming back

By The Hub team, February 01, 2016

Travel can be stressful for parents juggling diaper bags, strollers and car seats while keeping an eye on young children. To help relieve some of that stress, beginning on Feb. 15 we will invite families with children aged 2 and younger to pre-board right after customers with disabilities and military service members in uniform.

By pre-boarding families, we give them an opportunity to get their bags stowed and get their children settled before other customers board. As one of our San Francisco-based flight attendants responded in a survey, "all they need is to get their child sorted and seated. It relieves most of the anxiety of travel."

We have invited families to pre-board in the past, but we changed that policy several years ago. However, last fall we committed to examine all aspects of our customers' travel experience and make changes to improve it. In response to feedback from both customers and employees who told us that the boarding process would be smoother if we could accommodate families with infants, we decided to reintroduce this pre-boarding group.

This change will also give our customer service representatives time to tag strollers and car seats that need to be gate-checked and allows our ramp service employees to start storing these items before other gate-checked bags pile up. Overall, we expect this process will add up to a better boarding and inflight experience for everyone.

"Almost everyone can relate to either being or to standing in the jet bridge behind the anxious customer who is carrying a diaper bag and a personal item while trying to hold a baby and fold a stroller," said Sandra Pineau-Boddison, United's Customers SVP. "We care about families with young children, and offering them pre-boarding is simply the right thing to do."

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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