Faster Airport Screening Coming Soon - United Hub

Faster airport screening coming soon

By The Hub team, July 20, 2016

We know TSA security lines have never been the highlight of your travels, but help is on the way.

In collaboration with the TSA, United is making your airport screening experience faster and easier by installing automated security lanes, adding permanent TSA Pre✓® enrollment centers at convenient locations and redesigning security checkpoints at several of our hubs.

Automated lanes mean speedier screening

With the new automated lanes, up to five customers can fill their bins simultaneously and move through the screening process quicker, even if TSA agents need to perform additional screening on a customer further up the queue. The lanes also use a parallel conveyer system that automatically returns empty bins to the front of the queue.

We will debut the first of 17 automated lanes at Newark Liberty International Airport this fall. When we complete the installation, the entire security checkpoint at the airport's Terminal C will have automated lanes. We also plan to install additional automated lanes at our hubs in Chicago and Los Angeles later this year.

Redesigned security checkpoints increase efficiency

We are building and redesigning checkpoints at several hubs throughout our network to dramatically improve your experience. Key initiatives include:

  • Installing audio and visual enhancements using cutting-edge technology in the security queuing area to provide customers with more information.
  • Consolidating four checkpoints into one new, centralized checkpoint at Newark Liberty.
  • Redesigning security checkpoints at Chicago O'Hare.
  • Constructing a new customer check-in area and a consolidated security screening checkpoint in Terminal 7 at Los Angeles International Airport.

the temporary enrollment center at Penn Station in New York City

More convenient TSA Pre✓® enrollment opportunities

To provide more opportunities for customers to apply for TSA Pre✓®, we've worked with the TSA to open a temporary TSA Pre✓® enrollment center at our signature space at Penn Station in New York City July 11-29 and will install a temporary enrollment center in the lobby of Willis Tower in Chicago Aug. 15-19. We will also host a temporary event in the United Club near gate B44 at Denver International Airport Aug. 9-12.

Later this summer, we plan to open permanent enrollment centers at our hubs in Chicago, Newark, Los Angeles and San Francisco, offering more customers greater convenience. We currently have permanent TSA Pre✓® enrollment centers at our hubs in Denver, Houston and Washington-Dulles.

All of these improvements mark the latest phase of an ongoing, collaborative strategy between United and the TSA.

“These improvements demonstrate our commitment to using the latest technology to ensure our customers have a reliable and enjoyable experience during every step of their journey," said Greg Hart, United executive vice president and chief operations officer.

Turn miles into TSA Pre✓®

Now MileagePlus® members can use their miles for a code that covers the $85 application fee for TSA Pre✓. For 10,000 miles enjoy expedited security screening at over 150 U.S. airports for 5 years. We are the first airline to offer this as a fully automated, permanent product offering for all U.S. members with real-time distribution of codes.

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