Faster Airport Screening Coming Soon - United Hub
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Faster airport screening coming soon

By The Hub team, July 20, 2016

We know TSA security lines have never been the highlight of your travels, but help is on the way.

In collaboration with the TSA, United is making your airport screening experience faster and easier by installing automated security lanes, adding permanent TSA Pre✓® enrollment centers at convenient locations and redesigning security checkpoints at several of our hubs.

Automated lanes mean speedier screening

With the new automated lanes, up to five customers can fill their bins simultaneously and move through the screening process quicker, even if TSA agents need to perform additional screening on a customer further up the queue. The lanes also use a parallel conveyer system that automatically returns empty bins to the front of the queue.

We will debut the first of 17 automated lanes at Newark Liberty International Airport this fall. When we complete the installation, the entire security checkpoint at the airport's Terminal C will have automated lanes. We also plan to install additional automated lanes at our hubs in Chicago and Los Angeles later this year.

Redesigned security checkpoints increase efficiency

We are building and redesigning checkpoints at several hubs throughout our network to dramatically improve your experience. Key initiatives include:

  • Installing audio and visual enhancements using cutting-edge technology in the security queuing area to provide customers with more information.
  • Consolidating four checkpoints into one new, centralized checkpoint at Newark Liberty.
  • Redesigning security checkpoints at Chicago O'Hare.
  • Constructing a new customer check-in area and a consolidated security screening checkpoint in Terminal 7 at Los Angeles International Airport.

the temporary enrollment center at Penn Station in New York City

More convenient TSA Pre✓® enrollment opportunities

To provide more opportunities for customers to apply for TSA Pre✓®, we've worked with the TSA to open a temporary TSA Pre✓® enrollment center at our signature space at Penn Station in New York City July 11-29 and will install a temporary enrollment center in the lobby of Willis Tower in Chicago Aug. 15-19. We will also host a temporary event in the United Club near gate B44 at Denver International Airport Aug. 9-12.

Later this summer, we plan to open permanent enrollment centers at our hubs in Chicago, Newark, Los Angeles and San Francisco, offering more customers greater convenience. We currently have permanent TSA Pre✓® enrollment centers at our hubs in Denver, Houston and Washington-Dulles.

All of these improvements mark the latest phase of an ongoing, collaborative strategy between United and the TSA.

“These improvements demonstrate our commitment to using the latest technology to ensure our customers have a reliable and enjoyable experience during every step of their journey," said Greg Hart, United executive vice president and chief operations officer.

Turn miles into TSA Pre✓®

Now MileagePlus® members can use their miles for a code that covers the $85 application fee for TSA Pre✓. For 10,000 miles enjoy expedited security screening at over 150 U.S. airports for 5 years. We are the first airline to offer this as a fully automated, permanent product offering for all U.S. members with real-time distribution of codes.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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