Faster Airport Screening Coming Soon - United Hub

Faster airport screening coming soon

By The Hub team, July 20, 2016

We know TSA security lines have never been the highlight of your travels, but help is on the way.

In collaboration with the TSA, United is making your airport screening experience faster and easier by installing automated security lanes, adding permanent TSA Pre✓® enrollment centers at convenient locations and redesigning security checkpoints at several of our hubs.

Automated lanes mean speedier screening

With the new automated lanes, up to five customers can fill their bins simultaneously and move through the screening process quicker, even if TSA agents need to perform additional screening on a customer further up the queue. The lanes also use a parallel conveyer system that automatically returns empty bins to the front of the queue.

We will debut the first of 17 automated lanes at Newark Liberty International Airport this fall. When we complete the installation, the entire security checkpoint at the airport's Terminal C will have automated lanes. We also plan to install additional automated lanes at our hubs in Chicago and Los Angeles later this year.

Redesigned security checkpoints increase efficiency

We are building and redesigning checkpoints at several hubs throughout our network to dramatically improve your experience. Key initiatives include:

  • Installing audio and visual enhancements using cutting-edge technology in the security queuing area to provide customers with more information.
  • Consolidating four checkpoints into one new, centralized checkpoint at Newark Liberty.
  • Redesigning security checkpoints at Chicago O'Hare.
  • Constructing a new customer check-in area and a consolidated security screening checkpoint in Terminal 7 at Los Angeles International Airport.

the temporary enrollment center at Penn Station in New York City

More convenient TSA Pre✓® enrollment opportunities

To provide more opportunities for customers to apply for TSA Pre✓®, we've worked with the TSA to open a temporary TSA Pre✓® enrollment center at our signature space at Penn Station in New York City July 11-29 and will install a temporary enrollment center in the lobby of Willis Tower in Chicago Aug. 15-19. We will also host a temporary event in the United Club near gate B44 at Denver International Airport Aug. 9-12.

Later this summer, we plan to open permanent enrollment centers at our hubs in Chicago, Newark, Los Angeles and San Francisco, offering more customers greater convenience. We currently have permanent TSA Pre✓® enrollment centers at our hubs in Denver, Houston and Washington-Dulles.

All of these improvements mark the latest phase of an ongoing, collaborative strategy between United and the TSA.

“These improvements demonstrate our commitment to using the latest technology to ensure our customers have a reliable and enjoyable experience during every step of their journey," said Greg Hart, United executive vice president and chief operations officer.

Turn miles into TSA Pre✓®

Now MileagePlus® members can use their miles for a code that covers the $85 application fee for TSA Pre✓. For 10,000 miles enjoy expedited security screening at over 150 U.S. airports for 5 years. We are the first airline to offer this as a fully automated, permanent product offering for all U.S. members with real-time distribution of codes.

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

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