A Final Farewell to the Queen of the Skies - United Hub
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A final farewell to the Queen of the Skies

By Benét J. Wilson, June 15, 2018

Have you ever wondered what happens to an aircraft after the end of its useful life? Well 13 lucky MileagePlus® members and two of our employees got to find out after winning an Exclusives auction.


The auction prize was a behind-the-scenes trip to Universal Asset Management's (UAM) facility in Tupelo, Mississippi, where our last four Boeing 747s are being disassembled and the parts prepared for recycling. It also included a champagne toast onboard N118UA, our last 747, and dinner under the stars with the Queen of the Skies.

As we arrived at the facility, adjacent to Tupelo Regional Airport, several of us were a little emotional when we saw the aircraft in different stages of disassembly. But in the company's lunch room — decked out with Malaysia Air first class seats, airplane art and a table made from a stabilizer — Keri Wright, UAM's CEO was firm about her company's mission. “We don't tear down or scrap aircraft. We focus on recycling," she stated. “Think of it like organ donation. These parts can help other aircraft continue to fly. And you are among the few people in the world to see all of this from behind the scenes."

We then headed to the facility's Global Distribution Center warehouse. The lobby of the facility featured our first class seats and galley carts, along with a tire rim-and-glass coffee table and a credenza/bar made from the window section of a 737 fuselage.

Wright, along with Senior Manager, Fleet Transactions Jim Garcia walked us through the warehouse and explained how parts were tracked and cataloged. Among the items we saw were two wrapped helicopters, Boeing 777 landing gears, 747 tire rims, thrust reversers and a cowling from the center engine of a McDonnell Douglas DC-10.

MileagePlus members walking around the last 747

When the warehouse tour ended, it was back to the airport facility. We went out on the tarmac and took pictures of the 747s, including the star of the show — N118UA. Though, all four jets' engines had been removed already.

After a series of photos, we climbed the air stair onto N118UA, where we were able to walk around. I had the honor of being on the last United 747 flight in November 2017, so I grabbed a glass of champagne and sat in my seat — 8C — one last time. We all joined in a final champagne toast to the jet, then deplaned for dinner.

One of the lucky winners was Eric Chiang, an economics professor at Florida Atlantic University, who brought his friend Vicky Chiu, who flew in from Hawaii. “We've been friends for years and we love to travel. I was onboard a flight to London and read a short newspaper article about this auction," he recalled. “We were about to take off and I called Vicky and asked her to bid on this event. I bid 168,000 miles, but got it for less.

Chiang and Chiu are both 1K flyers on United. “I expect to do around 15 international trips this year. I love United because they're able to reach more global destinations than any other airlines," said Chiang.

They both appreciated the chance to attend such a unique event. “Experiences like these are different. We really appreciate the chance for this behind-the-scenes event," said Chiang. “It was also a great chance to meet United executives and share feedback on what's going on at the airline."

MileagPlus members at the Exclusive event

John Ikeda, a United Global Services member who is approaching two million miles, brought his partner Michael Phelps to the event. He also read about the event in a newspaper article, but he also had a special reason for wanting to attend the 747 farewell.

At the last MileagePlus® Experiences auction, I won an altimeter that was on an older 747, and I wanted to see if I could trace where it came from," said Ikeda. “Jim Garcia was able to trace it for me. I was thrilled that I was able to see other parts from that same 747 in the UAM warehouse.

The event exceeded Ikeda's expectations. “I thought it would just be a warehouse tour, a walk on a plane and not much else," he said. “It was great to hear Keri and Jim discuss this side of the business. It was fascinating to learn that this place wasn't about scrapping aircraft, but giving them new life."

Although this event has passed, it's not too late to bid on hardware from N118UA, including single window and American flag cuts out and tail numbers. Join the MileagePlus® Exclusives email list to stay in the know on the hardware auction and other future events.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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