United reports first quarter 2017 performance - United Hub

United Airlines Reports First-Quarter 2017 Performance

April 17, 2017

CHICAGO, April 17, 2017 /PRNewswire/ -- United Airlines (UAL) today announced its first-quarter 2017 financial results.

  • UAL reported first-quarter net income of $96 million, diluted earnings per share of $0.31, pre-tax earnings of $145 million and pre-tax margin of 1.7 percent.
  • Excluding special items, UAL reported first-quarter net income of $129 million, diluted earnings per share of $0.41, pre-tax earnings of $196 million and pre-tax margin of 2.3 percent.

Oscar Munoz, chief executive officer of United Airlines, said, "In the first quarter of 2017, our financial and operational performance gives us a lot of confidence about the foundation we are building. It is obvious from recent experiences that we need to do a much better job serving our customers. The incident that took place aboard Flight 3411 has been a humbling experience, and I take full responsibility. This will prove to be a watershed moment for our company, and we are more determined than ever to put our customers at the center of everything we do. We are dedicated to setting the standard for customer service among U.S. airlines, as we elevate the experience our customers have with us from booking to baggage claim."

First-Quarter Revenue

For the first quarter of 2017, revenue was $8.4 billion, an increase of 2.7 percent year-over-year. First-quarter 2017 consolidated passenger revenue per available seat mile (PRASM) was flat and consolidated yield increased 0.4 percent compared to the first quarter of 2017.

Scott Kirby, president of United Airlines, said, "United is delivering on the commitments we made at investor day last fall. We saw positive trends in the revenue environment in the quarter and are optimistic about the year ahead. Looking forward, we expect second-quarter consolidated PRASM to be up 1.0 to 3.0 percent. This would mark the fifth straight quarter of sequential improvement and the first quarter of positive unit revenue growth in two years."

First-Quarter Costs

Operating expense was $8.1 billion in the first quarter, up 7.9 percent year-over-year. Excluding special charges, operating expense was $8.1 billion, a 10.0 percent increase year-over-year. Consolidated unit cost per available seat mile (CASM) increased 5.1 percent compared to the first quarter of 2017 due largely to higher fuel expense and the impact of labor agreements ratified in 2017. First-quarter consolidated CASM, excluding special charges, third-party business expenses, fuel and profit sharing, increased 5.0 percent year-over-year, driven mainly by higher labor expense.

Liquidity and Capital Allocation

In the first quarter of 2017, UAL increased its revolving credit facility by $650 million to a total capacity of $2.0 billion with the full amount currently undrawn and increased its existing term loan by approximately $440 million with more favorable terms and rates. Also in the first quarter, the company raised $300 million of unsecured debt at 5 percent.

UAL generated $547 million in operating cash flow and ended the quarter with $6.4 billion in unrestricted liquidity, including its $2.0 billion revolving credit facility. The company's capital expenditures were $691 million in the first quarter. Including assets acquired through the issuance of debt and airport construction financing and excluding fully reimbursable projects, the company invested $1.4 billion during the first quarter in adjusted capital expenditures. The company contributed $80 million to its pension plans and made debt and capital lease principal payments of $346 million in the first quarter.

For the 12 months ended March 31, 2017, the company's pre-tax income was $3.5 billion and return on invested capital (ROIC) was 17.5 percent. In the quarter, UAL purchased $0.3 billion of its common shares at an average price of $68.41 per share. As of March 31, 2017, the company had approximately $1.5 billion remaining to purchase shares under its existing share repurchase authority.

Andrew Levy, executive vice president and chief financial officer of United Airlines, said, "During the quarter, we improved our liquidity and continued to return cash to shareholders. We remain focused on maintaining a strong balance sheet and finding incremental cost savings opportunities."

For more information on UAL's second-quarter 2017 guidance, please visit ir.united.com for the company's investor update.

First-Quarter Highlights

Customer Experience

  • Modernized airport screening experience with fully redesigned security checkpoint at Newark Liberty International Airport.
  • Debuted new Terminal C North at Houston's George Bush Intercontinental Airport – elevating the customer experience with roomier gate areas, the latest technology and chef-inspired dining choices.
  • United named "Eco-Airline of the Year" from Air Transport World magazine for its leadership in environmental action.
  • Launched United Jetstream, a new online portal for corporate and travel agency customers that simplifies the travel management process and gives customers an intuitive suite of self-service tools.
  • Launched new Basic Economy fare for travel between Minneapolis/St. Paul and any of United's seven U.S. hubs.

Network and Fleet

  • Began implementing plan to improve the company's route network with more destinations, more flights and more convenient connections, with expectations to add service to 31 destinations across the U.S. and Europe in 2017.
  • Took delivery of six Boeing 777-300ER aircraft, two Boeing 787-9 aircraft and one used Airbus A319 aircraft in the quarter.
  • Purchased 12 currently operated Boeing 737NG aircraft previously leased to the company.
  • Entered into a new partnership with Air Wisconsin Airlines to operate 50 regional jets under the United Express brand.

Operations and Employees

  • Achieved a record-setting 25 zero-cancellation days for the mainline operation in the quarter.
  • Consolidated completion factor was 97.5 percent in the first quarter, 0.6 points higher than the 96.9 percent from first-quarter 2017. This represents over 2,500 fewer flight cancellations compared to the first quarter of 2017.
  • Achieved best-ever consolidated on-time departure rate for both February and March and lowest-ever first-quarter mishandled bag rate in company history.
  • Employees earned cash-incentive payments of approximately $18 million for achieving operational performance goals in the quarter.

About United

United Airlines and United Express operate approximately 4,500 flights a day to 337 airports across five continents. In 2016, United and United Express operated more than 1.6 million flights carrying more than 143 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 743 mainline aircraft and the airline's United Express partners operate 478 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 190 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol "UAL".

Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: 

Certain statements included in this release are forward-looking and thus reflect our current expectations and beliefs with respect to certain current and future events and anticipated financial and operating performance. Such forward-looking statements are and will be subject to many risks and uncertainties relating to our operations and business environment that may cause actual results to differ materially from any future results expressed or implied in such forward-looking statements. Words such as "expects," "will," "plans," "anticipates," "indicates," "believes," "forecast," "guidance," "outlook," "goals" and similar expressions are intended to identify forward-looking statements. Additionally, forward-looking statements include statements that do not relate solely to historical facts, such as statements which identify uncertainties or trends, discuss the possible future effects of current known trends or uncertainties or which indicate that the future effects of known trends or uncertainties cannot be predicted, guaranteed or assured. All forward-looking statements in this release are based upon information available to us on the date of this release. We undertake no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events, changed circumstances or otherwise, except as required by applicable law. Our actual results could differ materially from these forward-looking statements due to numerous factors including, without limitation, the following: our ability to comply with the terms of our various financing arrangements; the costs and availability of financing; our ability to maintain adequate liquidity; our ability to execute our operational plans and revenue-generating initiatives, including optimizing our revenue; our ability to control our costs, including realizing benefits from our resource optimization efforts, cost reduction initiatives and fleet replacement programs; costs associated with any modification or termination of our aircraft orders; our ability to utilize our net operating losses; our ability to attract and retain customers; potential reputational or other impact from adverse events in our operations; demand for transportation in the markets in which we operate; an outbreak of a disease that affects travel demand or travel behavior; demand for travel and the impact that global economic and political conditions have on customer travel patterns; excessive taxation and the inability to offset future taxable income; general economic conditions (including interest rates, foreign currency exchange rates, investment or credit market conditions, crude oil prices, costs of aircraft fuel and energy refining capacity in relevant markets); our ability to cost-effectively hedge against increases in the price of aircraft fuel if we decide to do so; any potential realized or unrealized gains or losses related to fuel or currency hedging programs; economic and political instability and other risks of doing business globally; the effects of any hostilities, act of war or terrorist attack; the ability of other air carriers with whom we have alliances or partnerships to provide the services contemplated by the respective arrangements with such carriers; the effects of any technology failures or cybersecurity breaches; disruptions to our regional network; the costs and availability of aviation and other insurance; industry consolidation or changes in airline alliances; the success of our investments in airlines in other parts of the world; competitive pressures on pricing and on demand; our capacity decisions and the capacity decisions of our competitors; U.S. or foreign governmental legislation, regulation and other actions (including Open Skies agreements and environmental regulations); the impact of regulatory, investigative and legal proceedings and legal compliance risks; the impact of any management changes; labor costs; our ability to maintain satisfactory labor relations and the results of any collective bargaining agreement process with our union groups; any disruptions to operations due to any potential actions by our labor groups; weather conditions; and other risks and uncertainties set forth under Part I, Item 1A., "Risk Factors," of our Annual Report on Form 10-K for the fiscal year ended December 31, 2017, as well as other risks and uncertainties set forth from time to time in the reports we file with the U.S. Securities and Exchange Commission.

-tables attached-

UNITED CONTINENTAL HOLDINGS, INC.
STATEMENTS OF CONSOLIDATED OPERATIONS (UNAUDITED)
(In millions, except per share data)

(In millions, except per share data) Three Months Ended
March 31, 2017
Three Months Ended
March 31, 2016
%
Increase/
(Decrease)
Operating revenue:
Passenger:
Mainline
$5,831 $5,577 4.6
Operating revenue: Passenger: Regional 1,343 1,413 (5.0)
Operating revenue: Passenger: Total passenger revenue (B) 7,174 6,990 2.6
Operating revenue: Cargo 220 194 13.4
Operating revenue: Other operating revenue 1,026 1,011 1.5
Operating revenue: Total operating revenue 8,420 8,195 2.7
Operating expense:
Salaries and related costs
2,661 2,490 6.9
Operating expense: Aircraft fuel (C) 1,560 1,218 28.1
Operating expense: Landing fees and other rent 544 525 3.6
Operating expense: Regional capacity purchase 536 522 2.7
Operating expense: Depreciation and amortization 518 479 8.1
Operating expense: Aircraft maintenance materials and outside repairs 454 402 12.9
Operating expense: Distribution expenses 307 303 1.3
Operating expense: Aircraft rent 179 178 0.6
Operating expense: Special charges (D) 51 190 NM1
Operating expense: Other operating expenses 1,332 1,239 7.5
Operating expense: Other Operating Expenses: Total operating expenses 8,142 7,546 7.9
Operating income: Operating income 278 649 (57.2)
Operating margin 3.3% 7.9% (4.6) pts.
Operating margin, excluding special charges (A) (Non-GAAP) 3.9% 10.2% (6.3) pts.
Nonoperating income (expense):
Interest expense
(150) (159) (5.7)
Nonoperating income (expense): Interest capitalized 23 14 64.3
Nonoperating income (expense): Interest income 11 8 37.5
Nonoperating income (expense): Miscellaneous, net (D) (17) (18) (5.6)
Nonoperating income (expense): Miscellaneous, net (D): Total nonoperating expense (133) (155) (14.2)
Income before income taxes: Income before income taxes 145 494 (70.6)
Pre-tax margin 1.7% 6.0% (4.3) pts.
Pre-tax margin, excluding special items (A) (Non-GAAP) 2.3% 8.4% (6.1) pts.
Income tax expense (benefit) (E) 49 181 (72.9)
Net income $96 $313 (69.3)
Earnings per share, diluted $0.31 $0.88 (64.8)
Weighted average shares, diluted 315 355 (11.3)
  1. NM means Not Meaningful

 

UNITED CONTINENTAL HOLDINGS, INC.
STATISTICS
Statistics: Three Months Ended
March 31, 2017
Three Months Ended
March 31, 2016
%
Increase/
(Decrease)
Mainline:
Passengers (thousands)
23,825 22,277 6.9
Mainline:Revenue passenger miles (millions) 42,183 40,856 3.2
Mainline:Available seat miles (millions) 53,054 51,165 3.7
Mainline:Cargo ton miles (millions) 748 622 20.3
Mainline:Passenger revenue per available seat mile (cents) 10.99 10.90 0.8
Mainline:Average yield per revenue passenger mile (cents) 13.82 13.65 (1.2
Mainline:Aircraft in fleet at end of period 743 719 3.3
Mainline:Average stage length (miles) 1,802 1,859 (3.1)
Mainline:Average daily utilization of each aircraft (hours) 9:45 9:36 1.6
Regional:
Passengers (thousands)
9,280 9,810 (5.4)
Regional:Revenue passenger miles (millions) 5,428 5,726 (5.2)
Regional:Available seat miles (millions) 6,754 7,108 (5.0)
Regional:Passenger revenue per available seat mile (cents) 19.88 19.88
Regional:Average yield per revenue passenger mile (cents) 24.74 24.68 0.2
Regional:Aircraft in fleet at end of period 478 503 (5.0)
Regional:Average stage length (miles) 573 575 (0.3)
Consolidated (Mainline and Regional):
Passengers (thousands)
33,105 32,087 3.2
Consolidated (Mainline and Regional):Revenue passenger miles (millions) 47,611 46,582 2.2
Consolidated (Mainline and Regional):Available seat miles (millions) 59,808 58,273 2.6
Consolidated (Mainline and Regional):Passenger load factor:
Consolidated
79.6% 79.9% (0.3) pts.
Consolidated (Mainline and Regional):Domestic 83.3% 82.9% 0.4 pts.
Consolidated (Mainline and Regional):International 75.2% 76.4% (1.2) pts.
Consolidated (Mainline and Regional):Passenger revenue per available seat mile (cents) 12.00 12.00
Consolidated (Mainline and Regional):Total revenue per available seat mile (cents) 14.08 14.06 0.1
Consolidated (Mainline and Regional):Average yield per revenue passenger mile (cents) 15.07 15.01 0.4
Consolidated (Mainline and Regional):Aircraft in fleet at end of period 1,221 1,222 (0.1)
Consolidated (Mainline and Regional):Average stage length (miles) 1,451 1,461 (0.7)
Consolidated (Mainline and Regional):Average full-time equivalent employees (thousands) 85.2 82.5 3.3
  • Note: See Part II, Item 6 Selected Financial Data of the company's Annual Report on Form 10-K for the year ended December 31, 2016 for the definition of these statistics.

 

UNITED CONTINENTAL HOLDINGS, INC.
SUMMARY FINANCIAL METRICS

Note (A) provides a reconciliation of non-GAAP financial metrics to the comparable GAAP financial metrics and provides the reasons UAL management believes these financial metrics are useful.
(In millions, except per share data)

Summary Financial Metrics: Three Months Ended
March 31, 2017
Three Months Ended
March 31, 2016
%
Increase/
(Decrease)
Operating income (GAAP) $278 $649 (57.2)
Operating margin (GAAP) 3.3% 7.9% (4.6) pts.
Operating income, excluding Special charges (Non-GAAP) 329 839 (60.8)
Operating margin, excluding Special charges (Non-GAAP) 3.9% 10.2% (6.3) pts.
Adjusted EBITDA, excluding special items (Non-GAAP) $830 $1,304 (36.3)
Adjusted EBITDA margin, excluding special items (Non-GAAP) 9.9% 15.9% (6.0) pts.
Adjusted EBITDAR, excluding special items (Non-GAAP) 1,009 1,482 (31.9)
Adjusted EBITDAR margin, excluding special items (Non-GAAP) 12.0% 18.1% (6.1) pts.
Pre-tax income (GAAP) $145 $494 (70.6)
Pre-tax margin (GAAP) 1.7% 6.0% (4.3) pts.
Pre-tax income, excluding special items (Non-GAAP) 196 688 (71.5)
Pre-tax margin, excluding special items (Non-GAAP) 2.3% 8.4% (6.1) pts.
Net income (GAAP) $96 $313 (69.3)
Net income, excluding special items (Non-GAAP) 129 435 (70.3)
Diluted earnings per share (GAAP) $0.31 $0.88 (64.8)
Diluted earnings per share, excluding special items (Non-GAAP) 0.41 1.23 (66.7)
Net cash provided by operating activities $547 $1,199 (54.4)
Capital expenditures $691 $816 (15.3)
Adjusted capital expenditures 1,354 823 64.5
Free cash flow, net of financings (Non-GAAP) $(144) $383 NM
Free cash flow (Non-GAAP) (807) 376 NM

 

UNITED CONTINENTAL HOLDINGS, INC.
RETURN ON INVESTED CAPITAL (ROIC)

ROIC is a Non-GAAP financial measure that we believe provides useful supplemental information for management and investors by measuring the effectiveness of our operations' use of invested capital to generate profits.
Return on invested captial: Twelve Months Ended
March 31, 2017
Net Operating Profit After Tax (NOPAT)
Pre-tax income excluding special items 2
$3,970
Pre-tax income excluding special items: NOPAT adjustments 3 975
NOPAT $4,945
Effective cash tax rate 4 0.5%
Invested Capital (five-quarter average)
Total assets
$40,552
Total assets: Invested capital adjustments 5 12,271
Average Invested Capital $28,281
Return on Invested Capital 17.5%
  1. Non-GAAP Financial Reconciliation
  2. NOPAT adjustments include: adding back (net of tax shield) interest expense, the interest component of capitalized aircraft rent and net interest on pension.
  3. Effective cash tax rate is calculated by dividing cash taxes paid by adjusted pre-tax income.
  4. Invested capital adjustments include: adding back capital aircraft rent (at 7.0X) and deferred income taxes, less advance ticket sales, frequent flyer deferred revenue, tax valuation allowance and other non-interest bearing liabilities.
Notes: Twelve Months Ended
March 31, 2017
Pre-tax income $3,470
Pre-tax income: Add: Special items 500
Pre-tax income excluding special items $3,970

 

UNITED CONTINENTAL HOLDINGS, INC.
NON-GAAP FINANCIAL RECONCILIATION (Continued)

(A) Pursuant to SEC Regulation G, UAL has included the following reconciliations of reported Non-GAAP financial measures to comparable financial measures reported on a GAAP basis.

CASM is a common metric used in the airline industry to measure an airline's cost structure and efficiency. UAL reports CASM excluding special charges, third-party business expenses, fuel and profit sharing. UAL believes that adjusting for special charges is useful to investors because special charges are non-recurring charges not indicative of UAL's ongoing performance. UAL also believes that excluding third-party business expenses, such as maintenance, ground handling and catering services for third parties, fuel sales and non-air mileage redemptions, provides more meaningful disclosure because these expenses are not directly related to UAL's core business. UAL also believes that excluding fuel costs from certain measures is useful to investors because it provides an additional measure of management's performance excluding the effects of a significant cost item over which management has limited influence. UAL excludes profit sharing because this exclusion allows investors to better understand and analyze our recurring cost performance and provides a more meaningful comparison of our core operating costs to the airline industry. In addition, the company believes that adjusting for MTM gains and losses from fuel derivative contracts settling in future periods and prior period gains and losses on fuel derivative contracts settled in the current period is useful because the adjustments allow investors to better understand the cash impact of settled fuel derivative contracts in a given period.
Non-GAAP Financial Reconciliation: Three Months Ended
March 31, 2017 in cents
Three Months Ended
March 31, 2016 in cents
%
Increase/
(Decrease)
CASM Mainline Operations (cents)
Cost per available seat mile (CASM)
13.22 12.47 6.0
CASM Mainline Operations (cents): Cost per available seat mile (CASM):Less: Special charges (D) 0.09 0.37 NM1
CASM Mainline Operations (cents): Cost per available seat mile (CASM): Less: Third-party business expenses 0.13 0.13
CASM Mainline Operations (cents): Cost per available seat mile (CASM): Less: Fuel expense 2.44 2.00 22.0
CASM Mainline Operations (cents): CASM, excluding special charges, third-party business expenses and fuel 10.56 9.97 5.9
CASM Mainline Operations (cents): CASM, excluding special charges, third-party business expenses and fuel: Less: Profit sharing per available seat mile 0.03 0.18 (83.3)
CASM Mainline Operations (cents): CASM, excluding special charges, third-party business expenses, fuel, and profit sharing 10.53 9.79 7.6
CASM Consolidated Operations (cents)
Cost per available seat mile (CASM)
13.61 12.95 5.1
CASM Consolidated Operations (cents): Cost per available seat mile (CASM):Less: Special charges (D) 0.08 0.33 NM1
CASM Consolidated Operations (cents): Cost per available seat mile (CASM): Less: Third-party business expenses 0.12 0.11 9.1
CASM Consolidated Operations (cents): Cost per available seat mile (CASM): Less: Fuel expense 2.60 2.09 24.4
CASM Consolidated Operations (cents): CASM, excluding special charges, third-party business expenses and fuel 10.81 10.42 3.7
CASM Consolidated Operations (cents): CASM, excluding special charges, third-party business expenses and fuel: Less: Profit sharing per available seat mile 0.04 0.16 (75.0)
CASM Consolidated Operations (cents): CASM, excluding special charges, third-party business expenses, fuel, and profit sharing 10.77 10.26 5.0

 

UNITED CONTINENTAL HOLDINGS, INC.
NON-GAAP FINANCIAL RECONCILIATION (Continued)

UAL evaluates its financial performance utilizing various accounting principles generally accepted in the United States of America (GAAP) and Non-GAAP financial measures, including operating income (loss) excluding special charges, income (loss) before income taxes excluding special items, net income (loss) excluding special items, and net earnings (loss) per share excluding special items, among others. UAL also presented diluted earnings per share excluding special items for the periods presented in 2016 adjusted for the impact of tax expense using the effective tax rate from the respective period in 2017 in order to make the financial measures more comparable. UAL had minimal income tax expense in the second half of 2016 that was offset by the release of its deferred tax asset valuation allowance resulting in a net income tax benefit.
Non-GAAP Financial Reconciliation continued: Three Months Ended
March 31, 2017 (In millions)
Three Months Ended
March 31, 2016 (In millions)
$
Increase/
(Decrease)
%
Increase/
(Decrease)
Operating expenses $8,142 $7,546 $596 7.9
Operating expenses: Less: Special charges (D) 51 190 (139) NM1
Operating expenses, excluding special charges 8,091 7,356 735 10.0
Operating expenses, excluding special charges: Less: Third-party business expenses 68 67 1 1.5
Operating expenses, excluding special charges: Less: Fuel expense 1,560 1,218 342 28.1
Operating expenses, excluding special charges: Less: Profit sharing, including taxes 20 93 (73) (78.5)
Operating expenses, excluding fuel, profit sharing, special charges and third-party business expenses $6,443 $5,978 $465 7.8
Operating income $278 $649 $(371) (57.2)
Operating income: Less: Special charges (D) 51 190 (139) NM1
Operating income, excluding special charges $329 $839 $(510) (60.8)
Income before income taxes $145 $494 $(349) (70.6)
Income before income taxes: Less: special items before income taxes (D) 51 194 (143) NM1
Income before income taxes and excluding special items $196 $688 $(492) (71.5)
Net income $96 $313 $(217) (69.3)
Net income: Less: special items, net of tax (D) 33 122 (89) NM1
Net income, excluding special items 129 435 (306) (70.3)
Diluted earnings per share $0.31 $0.88 $(0.57) (64.8)
Diluted earnings per share: Less: special items 0.16 0.55 (0.39) NM1
Diluted earnings per share: Less: tax effect related to special items (0.06) (0.20) 0.14 NM1
Diluted earnings per share, excluding special items $0.41 $1.23 $(0.82) (66.7)

 

UNITED CONTINENTAL HOLDINGS, INC.
NON-GAAP FINANCIAL RECONCILIATION (Continued)

UAL provides financial metrics, including earnings before interest, taxes, depreciation and amortization (EBITDA) as well as earnings before interest, taxes, depreciation and amortization, and aircraft rent (EBITDAR), that we believe provides useful supplemental information for management and investors by measuring profit and profit as a percentage of total operating revenues. These financial metrics are adjusted for special items that are non-recurring and that management believes are not indicative of UAL's ongoing performance.
EBITDA and EBITDAR (in millions) Three Months Ended
March 31, 2017
Three Months Ended
March 31, 2016
Net income $96 $313
Adjusted For:
Depreciation and amortization
518 479
Adjusted For: Interest expense 150 159
Adjusted For: Interest capitalized (23) (14)
Adjusted For: Interest income (11) (8)
Adjusted For: Income tax expense 49 181
Adjusted For: Special items before income taxes (D) 51 194
Adjusted EBITDA, excluding special items 830 1,304
Adjusted EBITDA, excluding special items: Aircraft rent 179 178
Adjusted EBITDAR, excluding special items $1,009 $1,482
UAL believes that adjusting capital expenditures for assets acquired through the issuance of debt, airport construction financing and excluding fully reimbursable projects is useful to investors in order to appropriately reflect the non-reimbursable funds spent on capital expenditures.

 

Capital Expenditures (in millions) Three Months Ended
March 31, 2017
Three Months Ended
March 31, 2016
Capital Expenditures: Capital expenditures – GAAP $691 $816
Capital Expenditures: Capital expenditures – GAAP:Property and equipment acquired through the issuance of debt 711 59
Capital Expenditures: Capital expenditures – GAAP:Airport construction financing 21 9
Capital Expenditures: Capital expenditures – GAAP:Fully reimbursable projects (69) (61)
Capital Expenditures:Adjusted capital expenditures – Non-GAAP $1,354 $823
Free Cash Flow (in millions) Three Months Ended
March 31, 2017
Three Months Ended
March 31, 2016
Free Cash Flow: Net cash provided by operating activities $547 $1,199
Free Cash Flow: Net cash provided by operating activities: Less capital expenditures – Non-GAAP 691 816
Free Cash Flow: Free cash flow, net of financings - Non-GAAP $(144) $383
Free Cash Flow: Net cash provided by operating activities $547 $1,199
Free Cash Flow: Net cash provided by operating activities: Less adjusted capital expenditures – Non-GAAP 1,354 823
Free Cash Flow: Free cash flow - Non-GAAP $(807) $376

 

UNITED CONTINENTAL HOLDINGS, INC.
NOTES (UNAUDITED)

(B) Select passenger revenue information is as follows (in millions):
Notes unaudited: 1Q 2017
Passenger
Revenue
(millions)
Passenger
Revenue
vs.
1Q 2016
PRASM
vs.
1Q 2016
Yield
vs.
1Q 2016
Available
Seat Miles
vs.
1Q 2016
Domestic $4,358 3.0% (0.1%) (0.6%) 3.1%
Atlantic 1,048 0.8% 2.1% 3.7% (1.3%)
Pacific 987 3.7% (3.5%) (0.1%) 7.4%
Latin America 781 2.0% 2.8% 2.3% (0.8%)
International 2,816 2.1% 0.0% 1.6% 2.1%
Consolidated $7,174 2.6% 0.0% 0.4% 2.6%
Mainline $5,831 4.6% 0.8% 1.2% 3.7%
Regional 1,343 (5.0%) 0.0% 0.2% (5.0%)
Consolidated $7,174

 

UNITED CONTINENTAL HOLDINGS, INC.
NOTES (UNAUDITED)

(C) UAL's results of operations include fuel expense for both mainline and regional operations. (In millions, except per gallon)
Notes unaudited: Three Months Ended
March 31, 2017
Three Months Ended
March 31, 2016
%
Increase/
(Decrease)
Mainline fuel expense excluding hedge impacts $1,290 $885 45.8
Hedge losses reported in fuel expense 6 (2) (138) NM1
Total mainline fuel expense 1,292 1,023 26.3
Regional fuel expense 268 195 37.4
Consolidated fuel expense 1,560 1,218 28.1
Mainline fuel consumption (gallons) 761 734 3.7
Mainline average aircraft fuel price per gallon $1.70 $1.39 22.3
Mainline average aircraft fuel price per gallon excluding hedge losses recorded in fuel expense $1.70 $1.21 40.5
Regional fuel consumption (gallons) 149 156 (4.5)
Regional average aircraft fuel price per gallon $1.80 $1.25 44.0
Consolidated fuel consumption (gallons) 910 890 2.2
Consolidated average aircraft fuel price per gallon $1.71 $1.37 24.8
Consolidated average aircraft fuel price per gallon excluding hedge losses recorded in fuel expense $1.71 $1.21 41.3
  1. Includes losses from settled hedges that were designated for hedge accounting. UAL allocates 100 percent of hedge accounting gains (losses) to mainline fuel expense.
  2. Includes ineffectiveness losses on settled hedges and losses on settled hedges that were not designated for hedge accounting. Ineffectiveness gains (losses) and gains (losses) on hedges that do not qualify for hedge accounting are recorded in Nonoperating income (expense): Miscellaneous, net.

 

UNITED CONTINENTAL HOLDINGS, INC.
NOTES (UNAUDITED)

(D) Special items include the following:
(In millions) Three Months Ended
March 31, 2017 (In millions)
Three Months Ended
March 31, 2016 (In millions)
Operating:
Operating: Severance and benefit costs
$37 $8
Labor agreement costs 100
Operating: Cleveland airport lease restructuring 74
Operating: (Gains) losses on sale of assets and other special charges 14 8
Operating: (Gains) losses on sale of assets and other special charges: Special charges 51 190
Nonoperating and income taxes:
Foreign currency loss
8
Nonoperating and income taxes: Income tax benefit related to special charges (18) (72)
Nonoperating and income taxes: Income tax expense (benefit) related to special charges: Total operating and nonoperating special charges, net of income taxes 33 126
Nonoperating and income taxes: Prior period losses on fuel derivative contracts settled in the current period (4)
Nonoperating and income taxes: Prior period gains (losses) on fuel derivative contracts settled in the current period:Total special items, net of income taxes $33 $122

 

Special items

 

Severance and benefit costs: During the three months ended March 31, 2017, the company recorded $21 million ($14 million net of taxes) of severance and benefit costs primarily related to a voluntary early-out program for its technicians and related employees represented by the International Brotherhood of Teamsters. In the first quarter of 2017, approximately 1,000 technicians and related employees elected to voluntarily separate from the company and will receive a severance payment, with a maximum value of $100,000 per participant, based on years of service, with retirement dates through early 2019. The company also recorded $16 million ($10 million net of taxes) of severance related to its management reorganization initiative.

During the three months ended March 31, 2016, the company recorded $8 million ($5 million net of taxes) of severance and benefit costs primarily related to a voluntary early-out program for its flight attendants.

 

Labor agreement costs: In April 2016, the fleet service, passenger service, storekeeper and other employees represented by the International Association of Machinists and Aerospace Workers ratified seven new contracts with the company which extended the contracts through 2021. The company recorded a $100 million ($64 million net of taxes) special charge for bonus payments in conjunction with the ratification of these contracts.

 

Cleveland airport lease restructuring: During the three months ended March 31, 2016, the City of Cleveland agreed to amend the lease, which runs through 2029, associated with certain excess airport terminal space (principally Terminal D) and related facilities at Hopkins International Airport ("Cleveland"). The company recorded an accrual for remaining payments under the lease for facilities that the company no longer uses and will continue to incur costs under the lease without economic benefit to the company. This liability was measured and recorded at its fair value when the company ceased its right to use such facilities leased to it pursuant to the lease. The company recorded a net charge of $74 million ($47 million net of taxes) related to the amended lease.

 

Foreign currency loss: During the three months ended March 31, 2016, the company recorded $8 million of losses ($5 million net of taxes) due to exchange rate changes in Venezuela applicable to funds held in local currency.

 

Prior period losses on fuel derivative contracts settled in the current period: Prior to 2017, the company used certain combinations of derivative contracts that were economic hedges but did not qualify for hedge accounting under U.S. generally accepted accounting principles.  As with derivatives that qualified for hedge accounting, the economic hedges and individual contracts were part of the company's program to mitigate the adverse financial impact of potential increases in the price of fuel. The company recorded changes in the fair value of the various contracts that were not designated for hedge accounting to Nonoperating income (expense): Miscellaneous, net in the statements of consolidated operations. For fuel derivative contracts that settled in the three months ended March 31, 2016, the company recorded mark-to-market losses of $4 million in prior periods.

 

(E) Effective tax rate: The company's effective tax rate for the three months ended March 31, 2017 and 2016 was 33.8% and 36.6%, respectively, which represented a blend of federal, state and foreign taxes and included the impact of certain nondeductible items. The effective tax rate for the three months ended March 31, 2017 reflects the impact of discrete events including the recognition of excess tax benefits related to employee stock compensation as a result of the adoption of ASU 2016-09, as well as a change in the mix of domestic and foreign earnings.

 
 

 

 

 

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Adds Service to Tokyo, Haneda with Routes from Chicago, Los Angeles, New York/Newark and Washington, D.C.

August 16, 2019

CHICAGO, Aug. 16, 2019 /PRNewswire/ -- United Airlines today announced it will begin service between four of its U.S. hubs and Tokyo's Haneda International Airport, located approximately 15 minutes from downtown Tokyo. United will begin operating nonstop service between Chicago, Los Angeles, New York/Newark and Washington, D.C. and Haneda on March 28, 2020, subject to government approval. United currently offers daily nonstop service between San Francisco and Haneda. Tickets for United's new Haneda flights will be available for purchase starting Saturday, August 17.


Tokyo tower, Japan - Tokyo City Skyline and Cityscape Getty Images/iStockphoto


In addition to United's new Haneda flights, Tokyo's Narita International airport will continue to be a hub for United with nonstop daily service between Narita and Denver, Guam, Honolulu, Houston, Los Angeles, New York/Newark and San Francisco. With the start of these new routes, United will no longer serve Narita from its Chicago and Washington D.C. hubs, and will shift these flights from Narita to Haneda.

"Our new service to Haneda gives our customers more choice and connections to more than 65 destinations throughout Asia. With service beginning next spring, we look forward to providing convenient service for the Olympic Games Tokyo 2020, and beyond," said Patrick Quayle, United's vice president of International Network. "United has offered nonstop service between the U.S. and Japan for more than 40 years and we are excited to expand our Japan network at Tokyo's Haneda Airport and continue to be the largest U.S. carrier to Japan."

United commends the efforts of Secretary Elaine Chao, her team at the U.S. Department of Transportation and officials at the U.S. State Department in making additional services at Tokyo Haneda a reality starting spring 2020.

United Airlines to Tokyo Haneda Schedule, Effective March 28, 2020


Flight

From

To

Depart

Arrival

Aircraft

UA 881

Chicago

Haneda

12:45 p.m.

3:55 p.m. (+1)

B777-200ER

UA 882

Haneda

Chicago

5:45 p.m.

3:55 p.m.

B777-200ER

UA 39

Los Angeles

Haneda

12:00 p.m.

3:45 p.m. (+1)

B787-10

UA 38

Haneda

Los Angeles

6:20 p.m.

12:25 p.m.

B787-10

UA 131

New York/Newark

Haneda

10:40 a.m.

1:35 p.m. (+1)

B777-200ER

UA 130

Haneda

New York/Newark

5:15 p.m.

5:10 p.m.

B777-200ER

UA 803

Washington Dulles

Haneda

12:30 p.m.

3:30 p.m. (+1)

B777-200ER

UA 804

Haneda

Washington Dulles

4:00 p.m.

3:45 p.m.

B777-200ER

UA 875

San Francisco

Haneda

10:45 a.m.

1:55 p.m. (+1)

B787-9

UA 876

Haneda

San Francisco

3:45 pm

9:05 a.m.

B787-9


*Aircraft type and flight times are subject to change

*United currently serves Haneda from San Francisco



United Airlines to Tokyo Narita Schedule, Effective March 28, 2020


Flight

From

To

Depart

Arrival

Aircraft

UA 837

San Francisco

Narita

11:30 a.m.

2:35 p.m. (+1)

B777-300ER

UA 838

Narita

San Francisco

5:05 p.m.

10:20 a.m.

B777-300ER

UA 32

Los Angeles

Narita

11:30 a.m.

3:10 p.m. (+1)

B787-9

UA 33

Narita

Los Angeles

5:00 p.m.

11:00 a.m.

B787-9

UA 143

Denver

Narita

1:30 p.m.

4:20 p.m. (+1)

B787-8

UA 142

Narita

Denver

6:00 p.m.

1:35 p.m.

B787-8

UA 7

Houston

Narita

10:25 a.m.

2:00 p.m. (+1)

B777-200ER

UA 6

Narita

Houston

4:35 p.m.

2:30 p.m.

B777-200ER

UA 79

New York/Newark

Narita

11:05 a.m.

1:55 p.m. (+1)

B777-300ER

UA 78

Narita

New York/Newark

5:00 p.m.

4:50 p.m.

B777-300ER

UA 903

Honolulu

Narita

09:55 a.m.

1:25 p.m. (+1)

B777-200ER

UA 902

Narita

Honolulu

6:55 p.m.

7:00 a.m.

B777-200ER

UA 828

Guam

Narita

7:00 a.m.

9:55 a.m.

B777-200 / B737-800

UA 196

Guam

Narita

12:00 p.m.

2:55 p.m.

B737-800

UA 873

Guam

Narita

5:05 p.m.

7:50 p.m.

B777-200 / B737-800

UA 827

Narita

Guam

11:00 a.m.

3:45 p.m.

B777-200 / B737-800

UA 197

Narita

Guam

5:35 p.m.

10:35 p.m.

B737-800

UA 874

Narita

Guam

9:05 p.m.

1:45 a.m. (+1)

B777-200 / B737-800


*Aircraft type and flight times are subject to change

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that customers on all domestic flights can now choose from three complimentary inflight snack items, announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 356 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 783 mainline aircraft and the airline's United Express carriers operate 561 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Names Tom Doxey Senior Vice President of Technical Operations

August 13, 2019

CHICAGO, Aug. 13, 2019 /PRNewswire/ -- United Airlines today named Tom Doxey senior vice president of Technical Operations, overseeing the carrier's maintenance operations; ground service equipment and facilities maintenance; supply chain; technical services and planning and strategy. Doxey most recently served as vice president of Technical Operations and under his new role will report to United's Chief Operations Officer, Greg Hart.

"I couldn't be more excited to have Tom lead the Tech Ops team," said Hart. "Leveraging his experience leading finance for operations and his passion for people, I know the team will continue their string of record performance under his leadership."

Doxey joined United in 2016, assuming the role of chief financial officer for operations, overseeing teams that provide financial and analytical support to United's operations groups, including Tech Ops. Prior to joining United, Doxey served as vice president, fleet and corporate finance at Allegiant, where he was responsible for all aircraft and corporate finance transactions, materials planning, stores, fleet planning and the financial management of airframe and engine heavy maintenance programs. Doxey started his airline career at US Airways, where he held various roles in financial planning and analysis. 

Doxey holds a bachelor's degree from Brigham Young University and an MBA from Arizona State University.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 356 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 783 mainline aircraft and the airline's United Express carriers operate 561 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

 

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Taps Restivo for New Communications VP Role

August 08, 2019

CHICAGO, Aug. 8, 2019 /PRNewswire/ -- United Airlines today announced Steven Restivo has been named vice president of Global Corporate Communications. Restivo brings to the company more than 20 years of strategic communications expertise from various companies, including Comcast NBCUniversal and Walmart Stores, Inc.

Restivo, who will report to Chief Communications Officer Josh Earnest, will drive the development and implementation of proactive communication strategies to advance employee communications, media relations and the global response team and will continue to shape the airline's public image.

"Steve is a proven leader and brings a wealth of industry communications experience to United. He will play a leading role on the communications team as we create and capitalize on opportunities to engage our customers, inspire our employees and promote United's brand around the world," said Earnest.

"I'm proud to join the communications team behind one of the world's most iconic brands, especially at such an exciting time in the company's history," said Restivo. "As United Airlines continues to focus on setting itself apart from the competition by delivering a better customer experience, I look forward to sharing stories that reflect those priorities and resonate with employees and customers."

Most recently, Restivo led external communications in support of Comcast NBCUniversal's suite of residential and business products and services, including Xfinity Internet, Video, Home, Voice and Comcast Business. In addition, Restivo developed consumer, accessibility, influencer and technology campaigns and led brand strategy integrations with a wide variety of organizations, including the United States Olympic Committee, the Academy Awards and NASCAR. Restivo earned his communications degree from James Madison University in Virginia.

His first day at United will be Sept. 3, 2019.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 356 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 783 mainline aircraft and the airline's United Express carriers operate 561 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, 872-825-8640, media.relations@united.com

United Airlines Named to Indeed.com's List of Top 50 Workplaces

August 01, 2019

CHICAGO, Aug. 1, 2019 /PRNewswire/ -- United Airlines was recently recognized by the popular job search site indeed.com as a Top 50 Workplace for 2019, placing United among the best and most innovative Fortune 500 companies when it comes to corporate culture and employee engagement.

This recognition demonstrates United's evolving culture and specifically cites reviews and ratings by United employees on indeed.com. United has invested heavily in its workforce and has created new initiatives to support employees, such as expanding mobile technology to equip front-line employees with the tools they need to succeed, including distributing Apple iPads to technicians, providing a far more efficient workflow. This is part of the airline's "core4" model, an initiative to create a more positive corporate culture, emphasizing four core values: safety, caring, dependability and efficiency.

"This recognition reflects the incredible progress we have made as a top-rated workplace and explains why a growing number of employees are proud of their work," said Kate Gebo, executive vice president of Human Relations and Labor Relations at United Airlines. "Most importantly, we are transforming our culture to focus on our core4 values – especially caring – and I hear every day from employees and customers alike who see them on display."

Profit sharing is one of the many rewards United employees enjoy as part of their total compensation. Following the company's recent earnings announcement, United shared that it expects profit sharing for 2019 to be about 20 percent higher per participating employee year-over-year.

In addition to this award, United's employee satisfaction and positive workplace culture has been recognized by various organizations including most recently by the American Association of People with Disabilities (AAPD) and Disability:IN who jointly recognized United for the fourth consecutive year as a top-scoring company and best place to work for disability inclusion with a perfect score of 100 on the 2019 Disability Equality Index (DEI).

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 356 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 783 mainline aircraft and the airline's United Express carriers operate 561 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: Certain statements included in this release are forward-looking and thus reflect our current expectations and beliefs with respect to certain current and future events and anticipated financial and operating performance. Such forward-looking statements are and will be subject to many risks and uncertainties relating to our operations and business environment that may cause actual results to differ materially from any future results expressed or implied in such forward-looking statements. Words such as "expects," "will," "plans," "anticipates," "indicates," "believes," "estimates," "forecast," "guidance," "outlook," "goals," "targets" and similar expressions are intended to identify forward-looking statements. Additionally, forward-looking statements include statements that do not relate solely to historical facts, such as statements which identify uncertainties or trends, discuss the possible future effects of current known trends or uncertainties, or which indicate that the future effects of known trends or uncertainties cannot be predicted, guaranteed or assured. All forward-looking statements in this release are based upon information available to us on the date of this release. We undertake no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events, changed circumstances or otherwise, except as required by applicable law. Our actual results could differ materially from these forward-looking statements due to numerous factors including, without limitation, the following: our ability to execute our strategic operating plan, including our growth, revenue-generating and cost-control initiatives; general economic conditions (including interest rates, foreign currency exchange rates, investment or credit market conditions, crude oil prices, costs of aircraft fuel and energy refining capacity in relevant markets); risks of doing business globally, including instability and political developments that may impact our operations in certain countries; demand for travel and the impact that global economic and political conditions have on customer travel patterns; our capacity decisions and the capacity decisions of our competitors; competitive pressures on pricing and on demand; changes in aircraft fuel prices; disruptions in our supply of aircraft fuel; our ability to cost-effectively hedge against increases in the price of aircraft fuel, if we decide to do so; the effects of any technology failures or cybersecurity breaches; disruptions to services provided by third-party service providers; potential reputational or other impact from adverse events involving our aircraft or operations, the aircraft or operations of our regional carriers or our code share partners or the aircraft or operations of another airline; our ability to attract and retain customers; the effects of any terrorist attacks, international hostilities or other security events, or the fear of such events; the mandatory grounding of aircraft in our fleet; disruptions to our regional network; the impact of regulatory, investigative and legal proceedings and legal compliance risks; the success of our investments in other airlines, including in other parts of the world; industry consolidation or changes in airline alliances; the ability of other air carriers with whom we have alliances or partnerships to provide the services contemplated by the respective arrangements with such carriers; costs associated with any modification or termination of our aircraft orders; disruptions in the availability of aircraft, parts or support from our suppliers; our ability to maintain satisfactory labor relations and the results of any collective bargaining agreement process with our union groups; any disruptions to operations due to any potential actions by our labor groups; labor costs; an outbreak of a disease that affects travel demand or travel behavior; the impact of any management changes; extended interruptions or disruptions in service at major airports where we operate; U.S. or foreign governmental legislation, regulation and other actions (including Open Skies agreements, environmental regulations and the United Kingdom's withdrawal from the European Union); the seasonality of the airline industry; weather conditions; the costs and availability of aviation and other insurance; the costs and availability of financing; our ability to maintain adequate liquidity; our ability to comply with the terms of our various financing arrangements; our ability to realize the full value of our intangible assets and long-lived assets;-; and other risks and uncertainties set forth under Part I, Item 1A., "Risk Factors," of our Annual Report on Form 10-K for the fiscal year ended December 31, 2018, as well as other risks and uncertainties set forth from time to time in the reports we file with the U.S. Securities and Exchange Commission.

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, 872-825-8640, media.relations@united.com

United Airlines' Sharon Grant Named One of Corporate America's Most Influential Women

July 31, 2019

CHICAGO, July 31, 2019 /PRNewswire/ -- Savoy Magazine recently named Sharon Grant, Chief Community Engagement Officer at United Airlines, one of Corporate America's most influential women. Savoy is a leading African American lifestyle and business publication.

United's Executive Vice President and Chief Administrative Officer Brett Hart said, "United's incredible impact on communities around the world clearly demonstrates Sharon's proven ability to engage employees, partner organizations and community leaders. Under her leadership, we have capitalized on opportunities to leverage the talent and passion of our employees to make the communities where we live and work better places."

Under Grant's leadership, the Global Community Engagement team has greatly expanded United's global corporate social responsibility footprint. Initiatives have included elevating United's relationship with Special Olympics, implementing Third Thursdays, a monthly employee volunteer program that promotes worldwide employee action through United organized service events, and initiating the airlines' Critical Needs Grants that address critical needs in the communities where United's customers and employees live and work. Grant has been instrumental in developing United's award-winning humanitarian, volunteerism and supplier diversity strategies.

"I'm truly honored to have received this recognition," said Sharon. "I'm humbled to be on a list that includes an exemplary group of African American women who are not only achieving professional success but also working toward making a difference in their communities."

According to Savoy, this distinction is granted to African American women who embody talent, leadership and grace while executing critical roles for some of the largest corporations in the world while simultaneously working to better their communities and inspire others. Sharon was selected from a pool of more than 500 candidates by Savoy's editorial board as well as community leaders, including representatives from academia and the private sector.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 355 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 779 mainline aircraft and the airline's United Express carriers operate 569 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, 872-825-8640, media.relations@united.com

United Airlines Names Jason Birnbaum Senior Vice President of Digital Technology

July 30, 2019

CHICAGO, July 30, 2019 /PRNewswire/ -- United Airlines today named Jason Birnbaum senior vice president of digital technology, growing his portfolio of responsibilities to encompass support for the carrier's commercial technologies, including those of its loyalty, sales, network and revenue management departments. Birnbaum most recently served as United's vice president of operations and employee technology, and in his new role Birnbaum will continue to support operations, customer and corporate technology.

Birnbaum will continue to report to Executive Vice President of Technology and Chief Digital Officer Linda Jojo.

"Since joining United four years ago, Jason has helped lead a significant transformation of our technology platforms, from how we deliver technology projects with speed and agility, to the reliability of the systems, to the tools themselves," said Jojo. "Jason is uniquely qualified to further drive our digital team's connection to the rest of our organization, resulting in both an improved operation and better overall customer experience."

Birnbaum was instrumental in the technical integrations involved in the successful cutover to United's SCEPTRE system and in the implementation of the airline's flight attendants' joint collective bargaining agreement. Birnbaum also oversaw the rollout of mobile devices to 60,000 of the carrier's front-line employees and game-changing tools including United's recent ConnectionSaver technology.

Prior to joining United, Birnbaum served as Executive Vice President and Chief Information Officer of SIRVA Inc., overseeing the company's IT systems for both customer-facing and business support systems. Prior to that, he served as Chief Information Officer for GE Health Care Global Supply Chain and GE Industrial Europe.

Birnbaum holds a bachelor's degree in finance from the University of Missouri and an MBA from the University of Illinois. Birnbaum and his wife Laura have three sons and reside in Elmhurst, a suburb of Chicago.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 356 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 783 mainline aircraft and the airline's United Express carriers operate 561 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, 872-825-8640, media.relations@united.com

United Airlines and CLEAR Partner to Make Travel Easier for MileagePlus® Members

July 29, 2019

CHICAGO and NEW YORK, July 29, 2019 /PRNewswire/ -- Today, United Airlines announced a new partnership with CLEAR, the secure identity company that uses biometrics to build a frictionless and secure world, to deliver innovative experiences for customers from curb-to-gate and beyond. The partnership includes free or discounted CLEAR membership pricing for U.S.-based MileagePlus members. United is also making a strategic equity investment in CLEAR that will support the company's growth, including bringing CLEAR to the airline's hubs at Newark Liberty International Airport and Houston George Bush Intercontinental Airport starting later this summer. United is also supporting CLEAR's efforts with the City of Chicago to open CLEAR lanes at Chicago O'Hare in the coming months. CLEAR already operates at United's hubs in Denver, Los Angeles, San Francisco and Washington Dulles.


Beginning today, CLEAR and United are offering free CLEAR membership for Global Services and Premier® 1K® members. In addition, Premier Platinum, Gold and Silver members as well as most United credit card members receive a discounted membership rate of $109 while all other MileagePlus members are eligible for a discounted offer of $119 per year. An annual CLEAR membership retails for $179. To learn more and take advantage of this pricing, customers can visit clearme.com/united and united.com/clear.

"Our new partnership with CLEAR is another proof point of how we are always looking to improve traveling with United, in this case by making the airport experience more convenient for customers," said Luc Bondar, vice president of loyalty and president of MileagePlus at United. "CLEAR's secure and seamless biometric security option creates an expedited travel experience that many of our frequent flyers already use and love. We're excited to partner with CLEAR to expand their presence at our hub airports and to provide all MileagePlus members with either free or deeply discounted memberships."

"It is an incredibly exciting time in the travel industry and we're thrilled to partner with United to deliver easier and more predictable experiences from curb-to-gate and beyond," said Caryn Seidman Becker, CLEAR's chairman and chief executive officer. "Our shared focus on the customer experience will enable us to reduce friction at every touchpoint and help travelers enjoy more of what they love."

CLEAR is changing the way consumers experience the world by transforming the cards in their wallet into a single biometric ID. After a fast, one-time enrollment, CLEAR members enjoy the benefits of easier, more predictable experiences at more than 60 airports, arenas, stadiums and Hertz rental car locations in CLEAR's nationwide network. CLEAR reduces the overall amount of time customers spend at the airport security checkpoint by automating the document check portion of the TSA process. Members verify their identity with a tap of their finger or blink of an eye in dedicated lanes, enabling them to reach physical screening more quickly at airports across the country. Customers who are not currently MileagePlus members who wish to take advantage of this discount can join today at united.com/mileageplus.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 356 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 783 mainline aircraft and the airline's United Express carriers operate 561 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

About CLEAR

CLEAR is transforming the way millions of members live, work and travel. Today, CLEAR is powering a frictionless security experience at 60+ U.S. airports, stadiums and other locations nationwide. When you are you, instead of something in your pocket, life is more frictionless, more secure and more predictable. CLEAR's secure identity platform complies with The National Institute of Standards and Technology (NIST) rigorous guidelines for protecting sensitive data and is certified as a Qualified Anti-Terrorism Technology by the U.S. Department of Homeland Security. After enrolling at any CLEAR location, members can begin using CLEAR Lanes immediately. For more information on CLEAR, visit http://www.clearme.com.

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Now Offers More Business Class Seats Between New York Area and London than Any U.S. Carrier

July 26, 2019

CHICAGO, July 26, 2019 /PRNewswire/ -- United Airlines today announced every flight between Newark/New York and London Heathrow will be operated with its newly reconfigured Boeing 767-300ER aircraft. The extended cabin features 46 United Polaris business seats in the premium cabin and 22 United Premium Plus seats. United's fifth daily nonstop flight is available for sale starting tomorrow, July 27 for travel beginning Sept. 15, 2019.

"By reconfiguring aircraft and adding more space and seats, and ultimately comfort, we are committed to making United the airline that customers choose to fly," said United's Chief Commercial Officer Andrew Nocella. "We have seen an increase in customer demand for premium seats and we're excited to be able to expand the number of seats on all of our flights between New York/Newark and London."

The reconfigured Boeing 767-300ER aircraft features 16 additional United Polaris business class seats – a more than 50 percent increase in all-aisle-access seating – bringing the total premium cabin seat count to 46. The aircraft will also feature 22 United Premium Plus seats (becoming the first United 767-300ER to offer this seat type); 47 Economy Plus seats and 52 Economy seats. United will operate the reconfigured 767 – which will feature the highest proportion of premium seats on any widebody aircraft operated by any U.S. carrier – between Newark/New York and London, offering more premium seats in the largest premium route in the world.

United Polaris business class service is designed to bring a new level of quality to every aspect of premium cabin travel –from lounge to landing – and provide the best sleep in the sky. Customers booked in the Polaris cabin will continue to receive signature amenities such as Saks Fifth Avenue bedding, amenity kits featuring custom products from luxury skincare line Sunday Riley, a variety of inflight entertainment options, elevated food and beverages and access to the Polaris lounge at Newark Liberty International Airport and the arrivals lounge and United Club at London Heathrow.

The newly launched United Premium Plus seats are located closer to the front of the aircraft, directly behind Polaris. Customers traveling in United Premium Plus receive Premier Access check-in, complimentary checked bags, larger and more spacious seats, an upgraded dining experience, an amenity kit, Saks Fifth Avenue bedding and more.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that customers on all domestic flights can now choose from three complimentary inflight snack items, announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 356 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 783 mainline aircraft and the airline's United Express carriers operate 561 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Improves Prepaid Travel Program for Individuals and Corporate Customers

July 25, 2019

CHICAGO, July 25, 2019 /PRNewswire/ -- United Airlines today announced improvements to United PassPlus, the airline's prepaid program that offers discounts, fixed fares and amenities to both individual and corporate customers. United will migrate PassPlus later this year to United Jetstream, the airline's industry-leading sales portal, to enhance the customer experience and to enable more business customers easier access to manage the product and their travels.

"PassPlus has always been the most versatile prepaid product in the industry thanks to three different pricing options that each provide the right combination of savings, predictability and flexibility for the customer," said Glenn Hollister VP Sales Strategy and Enablement at United. "Adding it to United Jetstream takes this program to the next level: customers will be able to actively manage and review how they use their benefits and how they leverage the product in a one-stop shop."

Once PassPlus moves to United Jetstream all customers will be able to use the portal to:

  • Apply amenity dollars toward MileagePlus Premier status, United Club memberships and more
  • View real-time balances and reporting of amenity and prepaid funds
  • Add travel funds and book travel on United and its joint venture partners
  • View and renew PassPlus contracts automatically

United Jetstream will also make it more seamless for new customers to join and enjoy the benefits of PassPlus. PassPlus can be combined with existing corporate agreements, and customers who choose to add PassPlus Exec to their product portfolio will have easy access to manage both of their corporate product agreements through a single United Jetstream login. Individuals interested in joining PassPlus can follow the new self-registration to choose the option right for them in a few easy clicks. United Jetstream will also unlock additional capabilities to tailor program components to make PassPlus more beneficial for individuals and companies of all sizes.

About United PassPlus

United PassPlus is United's prepaid product for corporate customers that allows customer to load funds onto UATP (Universal Air Travel Plan) cards to use for flights and amenities including United Club memberships. PassPlus includes three options: PassPlus Flex, which provides discounted flights across the globe; PassPlus Secure, which provides price predictability and enhanced seat availability regardless of when travel is booked and PassPlus Exec which guarantees last-seat access and short-haul premium cabin upgrades with fixed-fare prices. Customers can combine PassPlus with other corporate products that United offers, including United Corporate Preferred, which provides comprehensive day-of-travel benefits such as upgrade and standby priority, premium seats and more. For more information about PassPlus visit united.business/passplus.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 356 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 783 mainline aircraft and the airline's United Express carriers operate 561 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Flies 787 Dreamliner With All-female Crew to World's Largest Airshow

July 24, 2019

CHICAGO, July 24, 2019 /PRNewswire/ -- Today, United flew a Boeing 787-8 Dreamliner crewed exclusively by women to the largest airshow in the world, EAA AirVenture in Oshkosh, WI, to symbolize the airline's commitment to supporting women in aviation. Joining the pilots and flight attendants onboard this historic flight were nearly 100 other women representing a variety of United's workgroups such as Airport Operations, Inflight Services, Flight Operations, Technical Operations, Network Operations and more.

"Women are in critical leadership roles across United and what better way to demonstrate our commitment to women in aviation than arriving with more than 100-strong at the largest airshow in the world," said Linda Jojo, executive vice president of technology and chief digital officer. "We are proud of our strong legacy of supporting women in this field, but we are also excited to be a part of shaping the future of aviation so that it includes even more women."

Upon arrival in Oshkosh, United female crew members and leadership met with EAA GirlVenture campers, approximately 70 female high school students interested in aviation, to discuss pursuing careers in the field and to tour the aircraft. The airline's Chief System Pilot Bebe O'Neil later announced an additional scholarship for aspiring female aviators at the Women in Aviation Luncheon. United has supported the Women in Aviation International Conference for more than a quarter of a century and annually provides scholarships to women pursuing careers as pilots.

Today's initiative demonstrates United's longstanding commitment to supporting women in aviation such as employing the most female pilots of any major airline and as the first and only commercial airline to sponsor an all-female technicians team in the international aerospace skills competition. In 2018, United held Girls in Aviation Day events in a record number of 12 locations around the world, and has plans to add even more locations this coming fall.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 356 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 783 mainline aircraft and the airline's United Express carriers operate 561 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Again Named a Top Company for Disability Inclusion

July 18, 2019

CHICAGO, July 18, 2019 /PRNewswire/ -- United Airlines was recognized for the fourth consecutive year as a top-scoring company and best place to work for disability inclusion with a perfect score of 100 on the 2019 Disability Equality Index (DEI). The 2019 DEI measured United's inclusion criteria including: culture & leadership; enterprise-wide access; employment practices such as benefits, recruitment, employment, education, retention and advancement, accommodations; community engagement; and supplier diversity.

This latest recognition lauds United's continued investments in inclusion, while specifically citing the airline's recent launch of a Business Resource Group (BRG) for employees with disabilities and allies called "Bridge". The employee-led objectives of Bridge include creating awareness of the experience of being a person with a visible or hidden disability and to provide education and support for groups focused on hiring, developing and retaining talent. This includes highlighting the importance of accessibility throughout all company processes and plans. The launch of this BRG helps support United's efforts to uphold an inclusive and welcoming environment for all.

"United's leadership in advancing disability inclusion practices is about doing what's right and doing what's good for our employees, customers and business," said Lori Bradley, senior vice president of Global Talent Management at United Airlines. "We are proud of this distinction and will continue working to champion these initiatives to ensure we continue to earn a perfect score every year in the future. We thank the American Association of People with Disabilities (AAPD) and Disability:IN for recognizing United's commitment to diversity."

United's diversity and inclusion initiatives include efforts to build a more inclusive workplace and customer experience. Through these initiatives, the airline demonstrates its commitment to engaging with and advocating for various diverse groups, some of which are the LGBT community, people of color, women, veterans and people with disabilities. United also works with partner organizations to engage people from all backgrounds to build a more diverse aviation industry and works with partner organizations to bridge opportunity divides for underrepresented groups across the economy.

Alongside partner organizations, customers and employees, United will continue working to build the world's most inclusive airline. For more information on United's commitment to diversity and inclusion, visit https://hub.united.com/diversity-inclusion-fact-sheet/.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 356 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 783 mainline aircraft and the airline's United Express carriers operate 561 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com