We Fly Australian Firefighters to Wildfires - United Hub

We fly Australian firefighters to wildfires

By Gladys Roman, August 10, 2018

As parts of Oregon and California continue to battle blazing wildfires that have already consumed thousands of acres of land, we stepped up to help and flew a group of Australian firefighters to Boise, Idaho, over the weekend.

We created an extra section to fly a group of firefighters from all over Australia to Los Angeles International Airport, where they departed on a flight to Boise, Idaho on August 4.

Australia/New Zealand Contingent Field Liaison Officer Barry James explained that firefighters were selected to come help based on their qualifications, and they're all proud to support their fellow firefighters in the United States.

"We're flying to Boise for a couple of days of training and then we'll be splitting up. Some of us are going to Northern California and the rest are going to Oregon for a six-week deployment," explained Officer James, who flew United for the first time, but said it won't be his last. "It was an awesome, awesome experience; it was really hospitable," he added.

Our Los Angeles based employees and crews made sure the firefighters felt their appreciation by giving them a special welcoming message in the gate area, where they thanked them for their hard work.

"It was such an incredible honor for us at LAX to meet and fly these men and women, who are sacrificing their time and putting their lives on the line to help us battle the wildfire devastation in this part of the country," said LAX Station Operations Control Manager Maggie Ronan. "The crew in general was just outstanding. They were all so honored to fly this group and felt it was amazing that United built the extra section for their journey. There was a very special energy felt on the flight as we closed up to send them off to BOI."

We're teaming up with leading disaster relief organizations to provide aid to those impacted by the California wildfires. We will match up to $50,000 in total donations made to our charitable partners, Airlink, American Red Cross, Americares, North Coast Opportunities and Shasta Regional Community Foundation. For more information and to make a donation California Wildfire relief efforts, visit our CrowdRise fundraising campaign.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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