From your taste to our plates - United Hub

From your taste to our plates

By The Hub team, February 18, 2016

We know our flyers have good taste, which is why we pay particular attention to their palettes.

When our customers on flights to South America told us our new turkey meatloaf entrée was a bit too spicy, we replaced it with a pan-roasted chicken breast. When economy flyers let us know they were not satisfied with a packaged croissant on certain flights, we upgraded to a warmed croissant with yogurt, butter and jam. And recently, we received feedback that the bruschetta chips snack in economy were not popular on flights departing Lagos, Nigeria, so beginning March 1, we will serve Minimie Chin Chin – a crunchy baked snack popular in Nigeria – instead.

Those are just a few examples of ways we're continually adjusting our food service based on customer feedback. We review the results of our customer satisfaction surveys, which are given to a sample of our customers after their flights, so that we can better understand their likes and dislikes, and then use that insight to make adjustments.

"We recognize onboard dining is an important part of the travel experience," said Todd Traynor-Corey, United's managing director of food and beverage planning. "We value the feedback we receive, and in addition to using it to act quickly to make adjustments to things like snacks or entrees on specific flights, the feedback also plays a key role as we consider significant and broader menu changes."

In fact, flyer feedback guided the bold menu enhancements we launched last fall, offering new meal and snack options in premium cabins and economy on flights throughout North and Latin America, as well as the significant menu improvements on Asia and Latin America flights that we announced in December. Those enhancements include offering complimentary meals and free wine and beer to more economy customers and introducing new, flavorful entrees and snacks on many routes. Plus, our choice of illy's premium coffee blend came as the result of extensive blind taste tests with customers and employees.

"It's all part of our efforts to elevate our food beyond 'airplane food' and into simply great, chef-inspired meals," Traynor-Corey said. "We couldn't do it without an understanding of what our customers want, as well as partnerships with renowned chefs."

We've been hearing great feedback about our recent changes, and there are more to come. We're currently reviewing significant changes to many of our menus – with your feedback driving many of the upgrades. So stay tuned and be ready for an even loftier in-flight culinary experience.

Making our app more accessible for people with disabilities

By The Hub team, October 28, 2020

We're proud to launch a redesigned version of our United app to make it easier for customers with visual disabilities to manage all aspects of day-of travel, including check-in, viewing reservation details and flight status, bag tracking and more.

This latest version of our app is now available to both Android and iOS users, and it offers increased color contrast and more space between graphics. Furthermore, we have reorganized how information is displayed and announced to better integrate with screen reader technologies like VoiceOver and TalkBack, which are built into most handheld devices. By restructuring the way the information is organized on the app, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app.

United Zoom backgrounds for AvGeeks

By The Hub team, October 27, 2020

Calling all AvGeeks and travelers! Take your next video call from a United Polaris® seat, the cockpit or cruising altitude with United-themed backgrounds for use on Zoom and Microsoft Teams.

Newly added to our collection is a background encouraging our employees and customers to vote. Our mission is to connect people and unite the world — and one of the most important ways to do that is to engage in the democratic process. No matter which party you support, we know our democracy will be stronger if you make your voice heard and vote.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started.

Looking back at a landmark year with Special Olympics

By Ryan Wilks, October 19, 2020

Earlier this summer, we shone a light on our flagship partnership with Special Olympics and our commitment to the Inclusion Revolution. In that same story, we introduced you to our four Special Olympics Service Ambassadors, Daniel, Kyle, Lauren and Zinyra (Z), who, this month, celebrate one year working at Chicago O'Hare International Airport as part of the United family.

This groundbreaking, inclusive employment program took off as a part of our ongoing partnership with Special Olympics, a community relationship that employees across the company hold close to heart. The original 'UA4' (as they call themselves) have become an integral part of the United team serving customers at O'Hare Airport. Even from behind their masks, their wide smiles and effervescent spirit exude and bring life to the service culture of excellence we strive towards every day.

"The UA4 are more than just customer service ambassadors. They are shining examples of how inclusion, accessibility and equity can have monumental impacts on the culture and service of a business and community," said Customer Service Managing Director Jonna McGrath. "They have forever changed who we are as a company. While they often talk about how United and this opportunity has changed their lives, they have changed ours in more ways than we can count."

In the two years of partnership with Special Olympics, United employees have volunteered over 10,500 hours of service at events around the world and donated over $1.2 million worth of travel to the organization.

"This inclusive employment program is what community partnerships, like ours with Special Olympics, are all about: collaborating to identify areas where the needs of the community intersect with the cultural and business opportunity, then creating the infrastructure and programming to bring the two together," said Global Community Engagement Managing Director Suzi Cabo. "Through this program, our goal is to show other companies that when you put a committed effort and focus towards inclusion and breaking down barriers, you transform lives. I challenge other business around the world to follow our lead in joining the Inclusion Revolution."

Check out the video below to hear from our Special Olympics Service Ambassadors firsthand.

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