From your taste to our plates - United Hub

From your taste to our plates

By The Hub team, February 18, 2016

We know our flyers have good taste, which is why we pay particular attention to their palettes.

When our customers on flights to South America told us our new turkey meatloaf entrée was a bit too spicy, we replaced it with a pan-roasted chicken breast. When economy flyers let us know they were not satisfied with a packaged croissant on certain flights, we upgraded to a warmed croissant with yogurt, butter and jam. And recently, we received feedback that the bruschetta chips snack in economy were not popular on flights departing Lagos, Nigeria, so beginning March 1, we will serve Minimie Chin Chin – a crunchy baked snack popular in Nigeria – instead.

Those are just a few examples of ways we're continually adjusting our food service based on customer feedback. We review the results of our customer satisfaction surveys, which are given to a sample of our customers after their flights, so that we can better understand their likes and dislikes, and then use that insight to make adjustments.

"We recognize onboard dining is an important part of the travel experience," said Todd Traynor-Corey, United's managing director of food and beverage planning. "We value the feedback we receive, and in addition to using it to act quickly to make adjustments to things like snacks or entrees on specific flights, the feedback also plays a key role as we consider significant and broader menu changes."

In fact, flyer feedback guided the bold menu enhancements we launched last fall, offering new meal and snack options in premium cabins and economy on flights throughout North and Latin America, as well as the significant menu improvements on Asia and Latin America flights that we announced in December. Those enhancements include offering complimentary meals and free wine and beer to more economy customers and introducing new, flavorful entrees and snacks on many routes. Plus, our choice of illy's premium coffee blend came as the result of extensive blind taste tests with customers and employees.

"It's all part of our efforts to elevate our food beyond 'airplane food' and into simply great, chef-inspired meals," Traynor-Corey said. "We couldn't do it without an understanding of what our customers want, as well as partnerships with renowned chefs."

We've been hearing great feedback about our recent changes, and there are more to come. We're currently reviewing significant changes to many of our menus – with your feedback driving many of the upgrades. So stay tuned and be ready for an even loftier in-flight culinary experience.

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

Scroll to top