From your taste to our plates - United Hub

From your taste to our plates

By The Hub team, February 18, 2016

We know our flyers have good taste, which is why we pay particular attention to their palettes.

When our customers on flights to South America told us our new turkey meatloaf entrée was a bit too spicy, we replaced it with a pan-roasted chicken breast. When economy flyers let us know they were not satisfied with a packaged croissant on certain flights, we upgraded to a warmed croissant with yogurt, butter and jam. And recently, we received feedback that the bruschetta chips snack in economy were not popular on flights departing Lagos, Nigeria, so beginning March 1, we will serve Minimie Chin Chin – a crunchy baked snack popular in Nigeria – instead.

Those are just a few examples of ways we're continually adjusting our food service based on customer feedback. We review the results of our customer satisfaction surveys, which are given to a sample of our customers after their flights, so that we can better understand their likes and dislikes, and then use that insight to make adjustments.

"We recognize onboard dining is an important part of the travel experience," said Todd Traynor-Corey, United's managing director of food and beverage planning. "We value the feedback we receive, and in addition to using it to act quickly to make adjustments to things like snacks or entrees on specific flights, the feedback also plays a key role as we consider significant and broader menu changes."

In fact, flyer feedback guided the bold menu enhancements we launched last fall, offering new meal and snack options in premium cabins and economy on flights throughout North and Latin America, as well as the significant menu improvements on Asia and Latin America flights that we announced in December. Those enhancements include offering complimentary meals and free wine and beer to more economy customers and introducing new, flavorful entrees and snacks on many routes. Plus, our choice of illy's premium coffee blend came as the result of extensive blind taste tests with customers and employees.

"It's all part of our efforts to elevate our food beyond 'airplane food' and into simply great, chef-inspired meals," Traynor-Corey said. "We couldn't do it without an understanding of what our customers want, as well as partnerships with renowned chefs."

We've been hearing great feedback about our recent changes, and there are more to come. We're currently reviewing significant changes to many of our menus – with your feedback driving many of the upgrades. So stay tuned and be ready for an even loftier in-flight culinary experience.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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