Celebrating that 'can-do' attitude - United Hub

Celebrating that 'can-do' attitude

By Rachel Landgraf, November 01, 2019



Stephanie Allen Airport Operations senior supervisor at Dulles International Airport (IAD), remembers when her eyes were opened to the aviation world.

"As a girl, I didn't know I could do any of this," she said. "Then in college, my friend gave me buddy passes and we went on a vacation. I decided this is the life for me. I started in customer service because there were not a lot of women on the ramp. As my career progressed, I was like, 'You know what, I can do ramp.' Now, there are a lot of women on the ramp."

Stephanie and hundreds of her fellow United female employees reiterated that can-do mantra this month, as we celebrated Girls in Aviation Day at a record number 14 stations across the system on October 2 and 5, welcoming more than 500 young girls to various events.

From sampling food and taking in a cart demo at Denver International Airport (DEN) to being captivated by a K-9 demonstration at Orlando International Airport (MCO), from networking with pilots and flight attendants at Paris-Charles De Gaulle (CDG) to getting a maintenance tour at Houston Intercontinental Airport (IAH) and more, the girls, who all came from local nonprofit partners United partnered with in communities that normally don't have access to these hands-on opportunities, received a behind-the-scenes look of our operations and heard from women who hold various roles at United.

"It was really inspirational," said 12-year-old Annika who can be seen with fellow girls from the Aero Club of Washington in the video above enjoying their day at IAD. "They (female employees) explained to us how they felt when they first got into their careers when the majority was men. Now, it's really cool to see how many women are in this industry."

"It takes a village to make an airplane fly," said Deanna Ketterer, Ronald Reagan Washington National Airport 767/757 First Officer. "The girls got to see parts of the operation I rely on every single time I do my job. For them to get any one of these careers, not just be a pilot, would be a win for United."

Domestically, all of United's hubs and MCO took part in celebrating along with San Diego International Airport (SAN). Internationally, London Heathrow (LHR) and Amsterdam Airport Schiphol (AMS) participated for the second year in a row, while Paris-Charles De Gaulle (CDG), Edinburgh (EDI) and Leonardo da Vinci International(FCO) hosted festivities for the first time. You can see photos of all the girls smiling, posing and practicing the various jobs in the photo gallery below.

Making our app more accessible for people with disabilities

By The Hub team, October 28, 2020

We're proud to launch a redesigned version of our United app to make it easier for customers with visual disabilities to manage all aspects of day-of travel, including check-in, viewing reservation details and flight status, bag tracking and more.

This latest version of our app is now available to both Android and iOS users, and it offers increased color contrast and more space between graphics. Furthermore, we have reorganized how information is displayed and announced to better integrate with screen reader technologies like VoiceOver and TalkBack, which are built into most handheld devices. By restructuring the way the information is organized on the app, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app.

United Zoom backgrounds for AvGeeks

By The Hub team, October 27, 2020

Calling all AvGeeks and travelers! Take your next video call from a United Polaris® seat, the cockpit or cruising altitude with United-themed backgrounds for use on Zoom and Microsoft Teams.

Newly added to our collection is a background encouraging our employees and customers to vote. Our mission is to connect people and unite the world — and one of the most important ways to do that is to engage in the democratic process. No matter which party you support, we know our democracy will be stronger if you make your voice heard and vote.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started.

Looking back at a landmark year with Special Olympics

By Ryan Wilks, October 19, 2020

Earlier this summer, we shone a light on our flagship partnership with Special Olympics and our commitment to the Inclusion Revolution. In that same story, we introduced you to our four Special Olympics Service Ambassadors, Daniel, Kyle, Lauren and Zinyra (Z), who, this month, celebrate one year working at Chicago O'Hare International Airport as part of the United family.

This groundbreaking, inclusive employment program took off as a part of our ongoing partnership with Special Olympics, a community relationship that employees across the company hold close to heart. The original 'UA4' (as they call themselves) have become an integral part of the United team serving customers at O'Hare Airport. Even from behind their masks, their wide smiles and effervescent spirit exude and bring life to the service culture of excellence we strive towards every day.

"The UA4 are more than just customer service ambassadors. They are shining examples of how inclusion, accessibility and equity can have monumental impacts on the culture and service of a business and community," said Customer Service Managing Director Jonna McGrath. "They have forever changed who we are as a company. While they often talk about how United and this opportunity has changed their lives, they have changed ours in more ways than we can count."

In the two years of partnership with Special Olympics, United employees have volunteered over 10,500 hours of service at events around the world and donated over $1.2 million worth of travel to the organization.

"This inclusive employment program is what community partnerships, like ours with Special Olympics, are all about: collaborating to identify areas where the needs of the community intersect with the cultural and business opportunity, then creating the infrastructure and programming to bring the two together," said Global Community Engagement Managing Director Suzi Cabo. "Through this program, our goal is to show other companies that when you put a committed effort and focus towards inclusion and breaking down barriers, you transform lives. I challenge other business around the world to follow our lead in joining the Inclusion Revolution."

Check out the video below to hear from our Special Olympics Service Ambassadors firsthand.

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