Gone But Not Forgotten - United Hub

Gone but not forgotten

By Matt Adams

Captain Dean McDavid, Standards Director at United's flight training center in Denver, wasn't sure what he'd find when, late last year, he began working his contacts to locate a Gold Star family – the family of a U.S. service member killed in action – that could use a helping hand.

McDavid leads the Denver chapter of United for Veterans, an employee association for military veterans at the airline, which was newly established in Colorado, and the membership was anxious to hit the ground running with a worthy objective in mind: to honor the fallen by embracing the living. They had no doubt they could do some good; they just needed some direction. Then, one afternoon, McDavid received the call he'd been waiting for.

Major General Michael Loh, Adjutant General of the Colorado National Guard and one of McDavid's friends from his days in the U.S. Air Force, relayed to him the story of the Sampers family, the widow and children of U.S. Navy Petty Officer First Class James Sampers, who was killed in Vietnam in 1969.

One of his sons, Jim Sampers, had recently been diagnosed with a pre-leukemia condition known as myelodysplasia, which required a stem cell transplant. His sister, Christina Ribbens, had been cleared as a donor, but there was one problem: she lived in Colorado and Jim is being treated in Calgary, Canada. With medical bills and other expenses piling up, the cost of airfare for Ribbens to fly back and forth for preliminary tests and the procedure added another layer of stress to an already difficult situation.

Hearing that, McDavid thought of a way to ease their burden. Working with Transplant Recipients International Organization (TRIO), one of United's non-profit partners, he and his group helped arrange travel for Ribbens and her mother, Patricia Sampers, using miles generously donated by United MileagePlus members.

"When Christina and I talked, I told her, 'First of all, we appreciate everything your dad did,'" says McDavid. "I let her know that we were here to support his family members just like he would have wanted."

Ribbens knew it would make her dad proud to know his brothers and sisters in arms are still looking out for him. "I imagine if he were here, he would be doing the same thing for others," she says, fighting back tears. "That's the kind of man he was."

U.S. Navy Petty Officer First Class James Sampers

Jim, like his sister, was touched, but he's not surprised by gestures like this anymore. From his siblings stepping up without hesitation to donate their stem cells (his brothers, Ron and Steve, were also tested, but neither was a match), to his sister giving him the gift of life, to the love and encouragement he's received since his diagnosis, he is regularly reminded of the goodness in this world. But this experience had the added benefit of reminding him of his father's goodness as well.

"Family was very important to Dad," Jim says, drawing from the images of his father that are etched into his memory. "He was a jokester and he loved to tease, but he was very loyal."

The military is itself a family, one in which loyalty stands above all else, even bravery. Loyalty to your country, loyalty to the men and women on either side of you, and loyalty to those who came before you and made the ultimate sacrifice. As they bow their heads in solemn remembrance on Memorial Day this month, Denver's United for Veterans members will reaffirm their loyalty with a commitment to keep fighting for those who fought to their last breath.

"There's nothing wrong with laying wreaths and planting flags next to gravestones," McDavid says. "But we can't forget the loved ones those veterans left behind. As much as anything, that's how we can show our gratitude."

To learn more about how United and TRIO assist transplant recipients, living donors and their families, visit donate.mileageplus.com

Jessica Kimbrough named Chief Diversity, Equity and Inclusion Officer

By The Hub team, July 10, 2020

Jessica Kimbrough, currently Labor Relations and Legal Strategy Managing Director, will take on the new role of Chief Diversity, Equity and Inclusion Officer Managing Director.

Jessica assumes this new and expanded position to focus on global inclusion and equity as part of our enhanced commitment to ensure best practices across the business to strengthen our culture.

In this role, Jessica will be responsible for helping United redefine our efforts on diversity, equity and inclusion – ensuring that our programs and approach are strategic, integrated and outcome-oriented, while we continue to build a culture that reflects our core values. She will report to Human Resources and Labor Relations EVP Kate Gebo.

"Jessica's appointment to this role is another critical step our executive team is taking to ensure diversity, equity and inclusion remains a top priority at United," said CEO Scott Kirby. "Given her drive, experience and commitment to champion collaboration and allyship among our employee business resource groups, she is uniquely qualified to take on this position and I look forward to working closely with her."

As Labor Relations and Legal Strategy Managing Director, Jessica worked closely with senior management to create and maintain positive labor relations among our unionized workforce, providing counsel on labor litigation, negotiations, contract administration, organizing issues and managing attorneys who represent United in labor relations. Previously, she served as Labor and Employment Counsel in our legal department.

Jessica has a passion for creating a pipeline of diverse lawyers and leaders, and was honored as one of Chicago Defender's "Women of Excellence" for excellence in her career and civic engagement in 2017. She currently serves as President of uIMPACT, our women's employee business resource group.

Jessica's new role is effective immediately.

United Cargo and logistics partners keep critical medical shipments moving

By The Hub team, July 02, 2020

By working together and strengthening partnerships during these unprecedented times, our global community has overcome challenges and created solutions to keep the global supply chain moving. As COVID-19 continues to disrupt the shipping landscape, United and our industry partners have increasingly demonstrated our commitment to the mission of delivering critical medical supplies across the world.

United Cargo has partnered with DSV Air and Sea, a leading global logistics company, to transport important pharmaceutical materials to places all over the world. One of the items most critical during the current crisis is blood plasma.

Plasma is a fragile product that requires very careful handling. Frozen blood plasma must be kept at a very low, stable temperature of negative 20 degrees Celsius or less – no easy task considering it must be transported between trucks, warehouses and airplanes, all while moving through the climates of different countries. Fortunately, along with our well-developed operational procedures and oversight, temperature-controlled shipping containers from partners like va-Q-tec can help protect these sensitive blood plasma shipments from temperature changes.

A single TWINx shipping container from va-Q-tec can accommodate over 1,750 pounds of temperature-sensitive cargo. Every week, DSV delivers 20 TWINx containers, each one filled to capacity with human blood plasma, for loading onto a Boeing 787-9 for transport. The joint effort to move thousands of pounds of blood plasma demonstrates that despite the distance, challenges in moving temperature-sensitive cargo and COVID-19 obstacles, we continue to find creative solutions with the help of our strong partnerships.

United Cargo is proud to keep the commercial air bridges open between the U.S. and the rest of the world. Since March 19, we have operated over 3,200 cargo-only flights between six U.S. hubs and over 20 cities in Asia, Australia, Europe, South America, India, the Caribbean and the Middle East.

Celebrating Juneteenth

By United Airlines, June 18, 2020

A message from UNITE, United Airlines Multicultural Business Resource Group

Fellow United team members –

Hello from the UNITE leadership team. While we communicate frequently with our 3,500 UNITE members, our platform doesn't typically extend to the entire United family, and we are grateful for the opportunity to share some of our thoughts with all of you.

Tomorrow is June 19. On this day in 1865, shortened long ago to "Juneteenth," Union soldiers arrived in Galveston, Texas, to announce that the Civil War had ended and all enslaved individuals were free. For many in the African-American community, particularly in the South, it is recognized as the official date slavery ended in the United States.

Still, despite the end of slavery, the Constitutional promise that "All men are created equal" would overlook the nation's Black citizens for decades to come. It wasn't until nearly a century later that the Civil Rights Act (1964) ended legal segregation and the Voting Rights Act (1965) protected voting rights for Black Americans. But while the nation has made progress, the killings of Ahmaud Arbery, Breonna Taylor and George Floyd have made it undeniably clear that we still have a lot of work to do to achieve racial parity and inclusion.

Two weeks ago, Scott and Brett hosted a virtual town hall and set an important example by taking a minute, as Brett said, "to lower my guard, take off my armor, and just talk to you. And talk to you straight from the heart."

Difficult conversations about race and equity are easy to avoid. But everyone needs to have these conversations – speaking honestly, listening patiently and understanding that others' experiences may be different from your own while still a valid reflection of some part of the American experience.

To support you as you consider these conversations, we wanted to share some resources from one of United's partners, The National Museum of African American History and Culture. The museum will host an all-day Virtual Juneteenth Celebration to recognize Juneteenth through presentations, stories, photographs and recipes. The museum also has a portal that United employees can access called Talking About Race, which provides tools and guidance for everyone to navigate conversations about race.

Our mission at UNITE is to foster an inclusive working environment for all of our employees. While we are hopeful and even encouraged by the widespread and diverse show of support for African Americans around the country – and at United - we encourage everyone to spend some time on Juneteenth reflecting on racial disparities that remain in our society and dedicating ourselves to the work that still must be done to fight systemic racism. By honoring how far we've come and honestly acknowledging how far we still must go, we believe United – and the incredible people who are the heart and soul of this airline - can play an important role in building a more fair and just world.

Thank you,

UNITE (United Airlines Multicultural Business Resource Group)

Leadership Team

Scroll to top