Gone But Not Forgotten - United Hub

Gone but not forgotten

By Matt Adams

Captain Dean McDavid, Standards Director at United's flight training center in Denver, wasn't sure what he'd find when, late last year, he began working his contacts to locate a Gold Star family – the family of a U.S. service member killed in action – that could use a helping hand.

McDavid leads the Denver chapter of United for Veterans, an employee association for military veterans at the airline, which was newly established in Colorado, and the membership was anxious to hit the ground running with a worthy objective in mind: to honor the fallen by embracing the living. They had no doubt they could do some good; they just needed some direction. Then, one afternoon, McDavid received the call he'd been waiting for.

Major General Michael Loh, Adjutant General of the Colorado National Guard and one of McDavid's friends from his days in the U.S. Air Force, relayed to him the story of the Sampers family, the widow and children of U.S. Navy Petty Officer First Class James Sampers, who was killed in Vietnam in 1969.

One of his sons, Jim Sampers, had recently been diagnosed with a pre-leukemia condition known as myelodysplasia, which required a stem cell transplant. His sister, Christina Ribbens, had been cleared as a donor, but there was one problem: she lived in Colorado and Jim is being treated in Calgary, Canada. With medical bills and other expenses piling up, the cost of airfare for Ribbens to fly back and forth for preliminary tests and the procedure added another layer of stress to an already difficult situation.

Hearing that, McDavid thought of a way to ease their burden. Working with Transplant Recipients International Organization (TRIO), one of United's non-profit partners, he and his group helped arrange travel for Ribbens and her mother, Patricia Sampers, using miles generously donated by United MileagePlus members.

"When Christina and I talked, I told her, 'First of all, we appreciate everything your dad did,'" says McDavid. "I let her know that we were here to support his family members just like he would have wanted."

Ribbens knew it would make her dad proud to know his brothers and sisters in arms are still looking out for him. "I imagine if he were here, he would be doing the same thing for others," she says, fighting back tears. "That's the kind of man he was."

U.S. Navy Petty Officer First Class James Sampers

Jim, like his sister, was touched, but he's not surprised by gestures like this anymore. From his siblings stepping up without hesitation to donate their stem cells (his brothers, Ron and Steve, were also tested, but neither was a match), to his sister giving him the gift of life, to the love and encouragement he's received since his diagnosis, he is regularly reminded of the goodness in this world. But this experience had the added benefit of reminding him of his father's goodness as well.

"Family was very important to Dad," Jim says, drawing from the images of his father that are etched into his memory. "He was a jokester and he loved to tease, but he was very loyal."

The military is itself a family, one in which loyalty stands above all else, even bravery. Loyalty to your country, loyalty to the men and women on either side of you, and loyalty to those who came before you and made the ultimate sacrifice. As they bow their heads in solemn remembrance on Memorial Day this month, Denver's United for Veterans members will reaffirm their loyalty with a commitment to keep fighting for those who fought to their last breath.

"There's nothing wrong with laying wreaths and planting flags next to gravestones," McDavid says. "But we can't forget the loved ones those veterans left behind. As much as anything, that's how we can show our gratitude."

To learn more about how United and TRIO assist transplant recipients, living donors and their families, visit donate.mileageplus.com

Celebrating immigration perspectives and diverse journeys

By The Hub team, September 25, 2020

From Sept. 15 through Oct. 15, the U.S. celebrates Hispanic Heritage Month, a chance to pay tribute to the history, culture and contributions that generations of Latinxs have paved to enrich U.S. history. It is also a reminder to celebrate our differences and spark difficult, yet important, conversations.

To kick off the month, UNITE, our multicultural business resource group for employees, did just that by hosting a panel discussion about the immigrant experience and what it means to be an immigrant in the U.S.

United Litigation and Managing Counsel Elizabeth Lopez, who is a pro bono immigration attorney, moderated the panel, and was joined by Ashley Huebner, Associate Director of Legal Services at the National Immigrant Justice Center (NIJC) and Magdalena Gonzalez, Program Manager, Leadership Development Programs at Hispanic Alliance for Career Enhancement. The three women shared their insights and personal stories, while addressing some misconceptions and highlighting the contributions of immigrants to our company and country.

Participants' headshots from United's Hispanic Heritage Month Panel From left to right, Elizabeth Lopez, Ashely Huebner and Magdalena Gonzalez

"I started to notice that there were things I was scared of doing, that I needed to be cautious," said Magdalena while sharing her personal experience as a DACA (Deferred Action for Childhood Arrivals) recipient. "My friends, who a majority of them are citizens, did not need to worry about that. As I was able to see that, I realized that, 'oh, there's so many things that revolve around not just being a DACA recipient but revolve around being a person with an undocumented status here in the United States.'"

United maintains a close relationship with the NIJC. In May of 2019, United co-hosted an asylum clinic put on by the legal services organization, where several attorneys and legal professionals were trained on representing asylum-seeking applicants. At the end of the clinic, members of our legal department were assigned an asylum case through the NIJC.

Litigation Managing Counsel Elizabeth Lopez, Commercial Transactions Counsel Tiffany Jaspers, Global Compliance and Ethics Counsel Nancy Jacobson and Employment Litigation Senior Manager Dorothy Karpierz were partnered with attorneys from the law firm of McDermott Will & Emery to take on an immigration case of a mother of three from Honduras. Recently, after a years-long court battle, the legal team was victorious, changing the life of the woman and her family.

United is committed to connecting people and uniting the world. Whether you're an immigrant, a child of immigrants or simply want to learn more about the immigrant experience in the U.S., discussions like these, related to this hot-button issue, are important to have in order to understand the human lives behind it.

Make your voice heard

By Brett J. Hart, September 22, 2020

Your voice matters. Voting is one of the most influential civic activities we can engage in as Americans. At United, our mission is to connect people and unite the world — and one of the most important ways to do that is to engage in the democratic process. That's why we've long provided our employees with resources to help them get registered to vote.

This year, we're taking our support a step further as the official airline of the Commission on Presidential Debates (CPD). Since the start of the pandemic, we've overhauled our cleaning measures through a program we call United CleanPlusSM , and the CPD has placed their trust in United to fly Commission production staff to each of the four debates, starting with the first one on September 29, hosted by Cleveland Clinic and Case Western Reserve University.

Today, on National Voter Registration Day, we also want to make sure our customers have access to information about how to participate in the 2020 Election. Over the past several months, you've heard a lot from us about how the COVID-19 pandemic has changed air travel. We've learned that with some planning and extra effort, it's still possible — and safe. That's true of voting, too.

No matter which party you support or how you're planning to vote, we know our democracy will be stronger if you make your voice heard and make a plan to vote.

Best,

Brett J. Hart
President
United Airlines

United named to Year Up Opportunity Hall of Fame

By The Hub team, September 17, 2020

Since its launch 20 years ago, Year Up, one of our critical needs grant recipients, has helped more than 10,000 young adults gain access to corporate business and technical experience at large companies like United while offering the invaluable perspectives they bring with them.

On Wednesday, the nonprofit inducted United into its Opportunity Hall of Fame – a selection that occurs once every five years.

Year Up's mission is to help close the opportunity divide by providing urban young adults with the skills, experience and support that will empower them to reach their potential through professional careers and higher education. Since 2018, our partnership has allowed talented student learners the opportunity to gain corporate business experience and technical skill training at the airline while bringing their unique perspectives to our United family and culture. One of those students is Emily Lopez, who graduated from the Year Up program in January 2019 and was hired to be part of the United family as an analyst in Revenue Management.

"I moved from Venezuela to the United States in July 2016 and being a young immigrant with no resources can be difficult to pursue a career in a new country," said Emily.

After learning about Year Up and ultimately being accepted into the program, Emily landed an internship with United, an opportunity she is very grateful for.

Emily Lopez - Analyst, Pricing & Revenue Management

"Feedback from my mentors, coaches and managers was key during my internship phase and helped me convert my internship at United to a full-time position. I am grateful for the opportunity United has provided me and my Year Up Alumni colleagues to keep building a professional career within the company. I am so excited to continue building a professional career with the company and to see United being inducted to Year Up's Hall of Fame. Let's continue closing the opportunity divide!" said Emily.

Although the coronavirus pandemic has made this year's partnership a bit more difficult, we continue to do our part to support the Year Up student learners. Last month, we surprised 145 graduates of this year's Year Up Chicago program with roundtrip tickets to pursue career and networking opportunities within the United States.

"I've been personally honored and inspired to be an advocate for Year Up since I joined United," said CEO Scott Kirby. "This program gives young people from challenged backgrounds an opportunity to get their foot in the door as interns at United. This year's graduates are entering a challenging job landscape, but we have one thing that can help: a route network that provides easy access to major business markets across the United States."

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