Gone But Not Forgotten - United Hub

Gone but not forgotten

By Matt Adams

Captain Dean McDavid, Standards Director at United's flight training center in Denver, wasn't sure what he'd find when, late last year, he began working his contacts to locate a Gold Star family – the family of a U.S. service member killed in action – that could use a helping hand.

McDavid leads the Denver chapter of United for Veterans, an employee association for military veterans at the airline, which was newly established in Colorado, and the membership was anxious to hit the ground running with a worthy objective in mind: to honor the fallen by embracing the living. They had no doubt they could do some good; they just needed some direction. Then, one afternoon, McDavid received the call he'd been waiting for.

Major General Michael Loh, Adjutant General of the Colorado National Guard and one of McDavid's friends from his days in the U.S. Air Force, relayed to him the story of the Sampers family, the widow and children of U.S. Navy Petty Officer First Class James Sampers, who was killed in Vietnam in 1969.

One of his sons, Jim Sampers, had recently been diagnosed with a pre-leukemia condition known as myelodysplasia, which required a stem cell transplant. His sister, Christina Ribbens, had been cleared as a donor, but there was one problem: she lived in Colorado and Jim is being treated in Calgary, Canada. With medical bills and other expenses piling up, the cost of airfare for Ribbens to fly back and forth for preliminary tests and the procedure added another layer of stress to an already difficult situation.

Hearing that, McDavid thought of a way to ease their burden. Working with Transplant Recipients International Organization (TRIO), one of United's non-profit partners, he and his group helped arrange travel for Ribbens and her mother, Patricia Sampers, using miles generously donated by United MileagePlus members.

"When Christina and I talked, I told her, 'First of all, we appreciate everything your dad did,'" says McDavid. "I let her know that we were here to support his family members just like he would have wanted."

Ribbens knew it would make her dad proud to know his brothers and sisters in arms are still looking out for him. "I imagine if he were here, he would be doing the same thing for others," she says, fighting back tears. "That's the kind of man he was."

U.S. Navy Petty Officer First Class James Sampers

Jim, like his sister, was touched, but he's not surprised by gestures like this anymore. From his siblings stepping up without hesitation to donate their stem cells (his brothers, Ron and Steve, were also tested, but neither was a match), to his sister giving him the gift of life, to the love and encouragement he's received since his diagnosis, he is regularly reminded of the goodness in this world. But this experience had the added benefit of reminding him of his father's goodness as well.

"Family was very important to Dad," Jim says, drawing from the images of his father that are etched into his memory. "He was a jokester and he loved to tease, but he was very loyal."

The military is itself a family, one in which loyalty stands above all else, even bravery. Loyalty to your country, loyalty to the men and women on either side of you, and loyalty to those who came before you and made the ultimate sacrifice. As they bow their heads in solemn remembrance on Memorial Day this month, Denver's United for Veterans members will reaffirm their loyalty with a commitment to keep fighting for those who fought to their last breath.

"There's nothing wrong with laying wreaths and planting flags next to gravestones," McDavid says. "But we can't forget the loved ones those veterans left behind. As much as anything, that's how we can show our gratitude."

To learn more about how United and TRIO assist transplant recipients, living donors and their families, visit donate.mileageplus.com

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

United cargo connects products to people all over the world this holiday season

By The Hub team, November 23, 2020

Critical medical shipments – Check.

High-tech electronics – Check.

2.7 million pounds of lobster? Check.


While this year's holiday gatherings will look a little different, millions of people around the world will still carry on the tradition of celebrating the holidays with a meal.

As the appetite for different types of food from all over the world increases, so does the need for safe and reliable transport. Fish caught in the United Kingdom can depart at breakfast and arrive in Washington D.C. in time for dinner. Thanks to United Cargo's expansive network, we are longer constrained by global distance or the seasonality of a product,

United Cargo plays a big role in transporting shipments with a limited shelf life around the world. Packed in between the latest electronics from Asia and the hottest fashion items from Europe, our aircraft carry a variety of perishable shipments like flowers, fruit, meat and vegetables, where speed and careful handling keeps them fresh. Whether it's cherries from Washington State or vegetables from Peru, our temperature-controlled shipping processes and vast global network helps move these commodities all over the world.

While the holidays are an exceptionally busy time of year for shipping perishable items, United Cargo transports these critical goods for people all over the world year-round. Earlier this year, United Cargo moved nearly 190,000 pounds of fresh produce to Guam for the U.S. Department of Agriculture's Coronavirus Farm Assistance Program to support communities impacted by COVID-19. Additionally, with the holiday season here, we anticipate the cargo holds of our aircraft to be full of grocery store replenishments, including staples like turkey and ham, hitting shelves across the globe.

We take pride in our role to make sure perishables and produce arrive on time and at the peak of freshness. These products sustain, feed and nurture the world, and consumers around the globe depend on them every single day.

Since March 19, United has operated nearly 8,000 cargo-only flights, moving over 272 million pounds of cargo on those flights alone. United Cargo is proud of the role we play maintaining the global food supply chain and helping people access commodities from all over the globe.

Bon appetit!

10 travel tips for the holiday season

By The Hub team, November 19, 2020

Whether you haven't flown with us for a while or just need a quick refresher before your holiday travels, read this list of tips to know before your flight and arrive travel-ready:

1. Download the United app for contactless bag check, payments and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check and touch-free onboard payments.

2. Read and sign the Ready-to-Fly checklist

Before completing check-in, all United travelers will need to read our Ready-to-Fly checklist and confirm that they understand and agree to our policies. These include:

  • Acknowledging that you haven't had any symptoms of COVID-19 in the last 14 days
  • Agreeing that you will not fly if you have tested positive for COVID-19 within the last 21 days
  • Confirming that you will follow all policies regarding face coverings, social distancing and other health and safety measures we've adopted

3. Get familiar with CleanPlus

United CleanPlus℠ is our commitment to delivering industry-leading* cleanliness, plus putting health and safety at the forefront of your experience, in partnership with Clorox and Cleveland Clinic. We've implemented CleanPlus in a number of ways that you'll notice throughout your trip, as well as with some behind-the-scenes enhancements like:

  • Disinfecting high-touch areas on board and in the terminal
  • Using electrostatic spraying, Ultraviolet C lighting wands and more advanced measures to clean aircraft cabins before boarding
  • Redesigning our mobile app to allow for touchless check-in and contactless payment, along with enhanced travel assistance features

Studies show COVID-19 exposure risk is minimal when air filtration systems and masks are in use, so you can rest assured that the steps we've taken to keep you safe truly make a difference.

4. Don't forget essential documents

We've made a list of travel requirements and restrictions for every destination that you can check twice, or as often as you need before your trip. Just visit united.com/travelrequirements to get the details on COVID-19 testing, health documents and other things you may need before you fly.

5. Wear your mask

You may not notice our smile behind our face covering, but you can be sure that we're appreciative of all our travelers who arrive to the airport with their mask on, and continue to wear it over their nose and mouth at all times in the airport and on board. Make sure you review our requirements for face coverings, including what an acceptable face covering looks like. Bonus points if your mask infuses some holiday cheer!

6. A better boarding process for your safety

If you haven't flown with us in a while, you might want to get familiar with our new boarding process. To make boarding even safer, we now have travelers board their aircraft from back to front. At the gate, just listen for your row number to be called – we'll ask a few rows at a time to board, starting with the last row of the plane. This helps everyone maintain a safe distance from each other during boarding without slowing things down. As you step onto the plane, flight attendants will hand each passenger a sanitizing towelette, which you can use to wipe down your seat to ensure it's extra clean.

7. Pack smart

Before packing your bags, check to see what exactly you can carry on and what you should plan to check. You can also copy your confirmation number into our Baggage Calculator tool to learn about the bag allowance included with your reservation, as well as the cost of checking any additional bags.

8. Check your flight status, important notices and weather

Check the United app regularly for the latest updates, weather conditions, flight status, gate and seat assignments. You can also visit our Important Notices page to find essential information and updates about travel waivers, international travel, TSA and security, airports and United Club locations.

9. Arrive early; avoid the stress

Airports can be busy, especially during the holidays. The TSA advises arriving at the airport two hours before your flight for domestic travel and three hours for international travel in anticipation of long security lines. This can help ease the stress when navigating busy check-in areas, security lines and crowded boarding gates.

10. Relax and enjoy your flight

Once you're on board, it's time to sit back and enjoy your flight. Our flight attendants will be happy to help you with anything else you need.

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