Celebrating 50 Years of Service to Guam - United Hub

Celebrating 50 years of service to Guam

By Pete Rapalus , May 23, 2018

If you want to explore the rich history of our operations in Micronesia, you don't need to visit a museum. All you need to do is drop by the airport or book a flight out of Guam International Airport and you're likely to run into at least a few of our employees who have been there almost since the beginning and are still adding to the operation's legacy every day.

Guam employees at the 50th celebration.

In Guam, we have more than 850 employees, and nearly half already have a quarter-century or more of service to our airline. Seventeen of them have 40 or more years. On the other islands in the region, out of a total of 166 employees, 14 have 25 or more years of service, and 58 have 10 years or more.

"We each have 29 years now, but sometimes we feel like the new kids on the block," laughed Lead Customer Service Representative Drin Nestor as she offered customers special 50th anniversary treats at the United Club, alongside Customer Service Representative Esther Kikku. "For me, it's been 29 fabulous years."

Lead Line Technician Justin Rdiall was just 24 when he got his technician's license and joined what was then Air Micronesia, which at the time had but one jet aircraft, a Boeing 727. "It's amazing to me how much has changed," Justin said. "Now, at age 71, I'm proud to say that I've spent more than half of my life at this airline. I'm so appreciative to United and to all of my fellow employees I've worked with over the years."

Celebrating 50 years of service to Guam at the International Airport

Justin was one of the Guam-based employees with at least 45 years of service who were honored May 16 with a crystal trophy and a seat of honor at a luncheon hosted by EVP and Chief Operations Officer Greg Hart. Greg is also an alumnus of the Micronesia operation, having started his career at Guam Airport in the late 1990s.

The following day, May 17, Greg hosted a town hall meeting for Guam-based employees, and at one point asked everyone with at least 10 years of service to raise their hands – nearly the entire audience did so. Greg told them what he also said many times to employees while walking through the airport, offices, cargo facility, hangar and warehouse the previous day:

"The airline we are today could not exist if it weren't for the contributions you all made," Greg noted. Also, while discussing the core4 principle of caring, he told them that, "You know all about delivering great customer service. You know that just taking a second to smile makes all the difference in the world to our customers. Those little things make a huge difference."

In addition to the lunch and crystal trophies, our eight honorees also received the same gifts that leaders handed out to every employee -- a commemorative gift bag including a sun visor, lapel pin and key chain. Throughout the operation during the week, a festive atmosphere prevailed, and on May 18 a large group of employees spent two hours in the afternoon rush hour alongside the main airport access road to thank their local customers with waves, banners and flags. The celebrations wrapped up on Guam with a big beach picnic for employees and their families.

Guam employees along the main airport entrance waving at local customers.

To reach our Micronesia employees beyond Guam, Regional Airport Operations Director Art Day thanked them all in a message:

"Each of you should be very proud of our history and the contributions we have made to the local communities we service throughout the region," he told them. "It's hard to imagine what Micronesia would be like today without the service we as a company and each of you individually have provided for the last 50 years."

To recognize their contributions in person, we are taking the 50th anniversary celebration on tour later this summer, with employee events on KSA (Kosrae, Federated States of Micronesia); KWA (Kwajalein, Marshall Islands); MAJ (Majuro, Marshall Islands); PNI (Pohnpei, Federated States of Micronesia); ROR (Palau, Republic of Palau); TKK (Chuuk, Federated States of Micronesia); and YAP (Yap, Federated States of Micronesia).

Hafa adai and here's to another 50 years!

Beach or mountains? Take your pick with our newly announced routes to the West Coast, the Rocky Mountains and the Caribbean

By Matt Adams , November 21, 2019

We will continue building out our already expansive route network next year, adding flights to some attractive leisure destinations in the United States and the Caribbean.

Our hometown hub, Chicago O'Hare International Airport, will be the beneficiary of three of those new routes, which include Santa Barbara, California; Pasco, Washington; and Vail, Colorado. Rounding it out, United will add service from Denver to Nassau, Bahamas, and from Houston to Spokane, Washington. Tickets for all of these destinations are on sale now.

Colorful houses in Nassau

The Denver-Nassau route will begin on March 7, 2020, followed by Chicago-Santa Barbara, Chicago-Pasco, Chicago-Vail and Houston-Spokane on June 4. When that time comes, United will be the only airline offering nonstop service between Denver and Nassau and Chicago and Pasco.

All of these routes will open up a world of connection possibilities for customers living in each market. They'll also be scheduled to give flyers optimal arrival and departure time options. For instance, a passenger going from Chicago to Santa Barbara will have a flight option that departs O'Hare at 7:45 p.m. local time, arriving at Santa Barbara Airport at 10:30 p.m. That's ideal for business travelers.

"We want to offer customers the very best schedule, the best network and the most flight options in the industry," said Ankit Gupta, United's vice president of Domestic Network Planning.

The Boeing 737-800 aircraft will serve the Denver-Nassau route. Passengers going from Chicago to Santa Barbara and from Chicago to Vail will fly on the 737-700. United's 76-seat Embraer 175 aircraft, equipped with United First, Economy Plus and United Economy class seats, will operate on the Chicago-Pasco and Houston-Spokane routes.

You'll find flight times and additional details in the grid below. For more information and to book your tickets, visit united.com or download the United mobile app.

Depart

Arrive

Frequency

Duration

Chicago (ORD)

7:45 p.m.

Santa Barbara (SBA)

10:30 p.m.

Daily

Year-round

SBA

11:20 p.m.

ORD

5:20 a.m.

Daily

Year-round

ORD

8:00 p.m.

Pasco (PSC)

10:24 p.m.

Daily

Year-round

PSC

11:38 p.m.

ORD

5:20 a.m.

Daily

Year-round

ORD

4:00 p.m.

Vail/Eagle (EGE)

5:54 p.m.

Daily

Summer seasonal

(June 4 through September 6, 2020)

EGE

9:00 a.m.


ORD

12:45 p.m.

Daily

Summer seasonal

(June 4 through September 7, 2020)

Denver (DEN)

9:56 a.m.

Nassau (NAS)

4:00 p.m.

Once a week on Saturdays

Year-round

(with a break from mid-August through late-October)

NAS

11:37 a.m.

DEN

2:43 p.m.

Once a week on Saturdays

Year-round

(with a break from mid-August through late-October)

Houston (IAH)

9:32 p.m.

Spokane (GEG)

11:32 p.m.

Daily

Summer seasonal

(June 4 through August 17, 2020)

GEG

11:55 p.m.

IAH

6:17 a.m.

Daily

Summer seasonal

(June 4 through August 17, 2020)

Reflecting on Veterans Day: a message from our CEO Oscar Munoz

By Oscar Munoz, CEO, United Airlines , November 11, 2019

Right now, around the world, brave members of America's armed forces are on duty, defending our freedom and upholding our values.

When not laser-focused on the mission at hand, they're looking forward to the day when their service to our nation is fulfilled and they can reunite with their families.

They are also imagining how they can use their hard-earned skills to build an exciting, rewarding and important career when they return home.

I want them to look no further than United Airlines.

That's why we are focused on recruiting, developing and championing veterans across our company, demonstrating to our returning women and men in uniform that United is the best possible place for them to put their training, knowledge, discipline and character to the noblest use.

They've developed their knowledge and skills in some of the worst of times. We hope they will use those skills to keep United performing at our best, all of the time.

That's why we are accelerating our efforts to onboard the best and the brightest, and substantially increasing our overall recruitment numbers each year.

We recently launched a new sponsorship program to support onboarding veterans into United and a new care package program to support deployed employees. It's one more reason why United continues to rank high - and rise higher - as a top workplace for veterans. In fact, we jumped 21 spots this year on Indeed.com's list of the top U.S workplaces for veterans. This is a testament to our increased recruiting efforts, as well as our efforts to create a culture where veterans feel valued and supported.

We use the special reach and resources of our global operations to partner with outstanding organizations. This is our way of stepping up and going the extra mile for all those who've stepped forward to answer our nation's call.

We do this year-round, and the month of November is no exception; however, it is exceptional, especially as we mark Veterans Day.

As we pay tribute to all Americans who have served in uniform and carried our flag into battle throughout our history, let's also keep our thoughts with the women and men who are serving around the world, now. They belong to a generation of post-9/11 veterans who've taken part in the longest sustained period of conflict in our history.

Never has so much been asked by so many of so few.... for so long. These heroes represent every color and creed. They are drawn from across the country and many immigrated to our shores.

They then freely choose to serve in the most distant and dangerous regions of the world, to protect democracy in its moments of maximum danger.

Wherever they serve - however they serve - whether they put on a uniform each day, or serve in ways which may never be fully known, these Americans wake up each morning willing to offer the "last full measure of devotion" on our behalf.

Every time they do so, they provide a stunning rebuke to the kinds of voices around the world who doubt freedom and democracy's ability to defend itself.

Unfortunately, we know there are those who seem to not understand – or say they do not - what it is that inspires a free people to step forward, willing to lay down their lives so that their country and fellow citizens might live.

But, we – who are both the wards and stewards of the democracy which has been preserved and handed down to us by veterans throughout our history – do understand.

We know that inciting fear and hatred of others is a source of weakness, not strength. And such divisive rhetoric can never inspire solidarity or sacrifice like love for others and love of country can.

It is this quality of devotion that we most honor in our veterans - those who have served, do serve and will serve.

On behalf of a grateful family of 96,000, thank you for your service.

Humbly,

Oscar

United named a top workplace for veterans

By The Hub team , November 10, 2019

Each year around Veterans Day, Indeed, one of the world's largest job search engines, rates companies based on actual employee reviews to identify which ones offer the best opportunities and benefits for current and former U.S. military members. Our dramatic improvement in the rankings this year reflects a stronger commitment than ever before to actively recruiting, developing and nurturing veteran talent.

"We've spent a lot of time over the past 12 months looking for ways to better connect with our employees who served and attract new employees from the military ranks," said Global Catering Operations and Logistics Managing Director Ryan Melby, a U.S. Army veteran and the president of our United for Veterans business resource group.

"Our group is launching a mentorship program, for instance, where we'll assign existing employee-veterans to work with new hires who come to us from the armed forces. Having a friend and an ally like that, someone who can help you translate the skills you picked up in the military to what we do as a civilian company, is invaluable. That initiative is still in its infancy, but I'm really optimistic about what it can do for United and for our veteran population here."

Impressively, we were the only one of our industry peers to move up on the list, further evidence that we're on a good track as a company.

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