Celebrating 50 Years of Service to Guam - United Hub

Celebrating 50 years of service to Guam

By Pete Rapalus, May 23, 2018

If you want to explore the rich history of our operations in Micronesia, you don't need to visit a museum. All you need to do is drop by the airport or book a flight out of Guam International Airport and you're likely to run into at least a few of our employees who have been there almost since the beginning and are still adding to the operation's legacy every day.

Guam employees at the 50th celebration.

In Guam, we have more than 850 employees, and nearly half already have a quarter-century or more of service to our airline. Seventeen of them have 40 or more years. On the other islands in the region, out of a total of 166 employees, 14 have 25 or more years of service, and 58 have 10 years or more.

"We each have 29 years now, but sometimes we feel like the new kids on the block," laughed Lead Customer Service Representative Drin Nestor as she offered customers special 50th anniversary treats at the United Club, alongside Customer Service Representative Esther Kikku. "For me, it's been 29 fabulous years."

Lead Line Technician Justin Rdiall was just 24 when he got his technician's license and joined what was then Air Micronesia, which at the time had but one jet aircraft, a Boeing 727. "It's amazing to me how much has changed," Justin said. "Now, at age 71, I'm proud to say that I've spent more than half of my life at this airline. I'm so appreciative to United and to all of my fellow employees I've worked with over the years."

Celebrating 50 years of service to Guam at the International Airport

Justin was one of the Guam-based employees with at least 45 years of service who were honored May 16 with a crystal trophy and a seat of honor at a luncheon hosted by EVP and Chief Operations Officer Greg Hart. Greg is also an alumnus of the Micronesia operation, having started his career at Guam Airport in the late 1990s.

The following day, May 17, Greg hosted a town hall meeting for Guam-based employees, and at one point asked everyone with at least 10 years of service to raise their hands – nearly the entire audience did so. Greg told them what he also said many times to employees while walking through the airport, offices, cargo facility, hangar and warehouse the previous day:

"The airline we are today could not exist if it weren't for the contributions you all made," Greg noted. Also, while discussing the core4 principle of caring, he told them that, "You know all about delivering great customer service. You know that just taking a second to smile makes all the difference in the world to our customers. Those little things make a huge difference."

In addition to the lunch and crystal trophies, our eight honorees also received the same gifts that leaders handed out to every employee -- a commemorative gift bag including a sun visor, lapel pin and key chain. Throughout the operation during the week, a festive atmosphere prevailed, and on May 18 a large group of employees spent two hours in the afternoon rush hour alongside the main airport access road to thank their local customers with waves, banners and flags. The celebrations wrapped up on Guam with a big beach picnic for employees and their families.

Guam employees along the main airport entrance waving at local customers.

To reach our Micronesia employees beyond Guam, Regional Airport Operations Director Art Day thanked them all in a message:

"Each of you should be very proud of our history and the contributions we have made to the local communities we service throughout the region," he told them. "It's hard to imagine what Micronesia would be like today without the service we as a company and each of you individually have provided for the last 50 years."

To recognize their contributions in person, we are taking the 50th anniversary celebration on tour later this summer, with employee events on KSA (Kosrae, Federated States of Micronesia); KWA (Kwajalein, Marshall Islands); MAJ (Majuro, Marshall Islands); PNI (Pohnpei, Federated States of Micronesia); ROR (Palau, Republic of Palau); TKK (Chuuk, Federated States of Micronesia); and YAP (Yap, Federated States of Micronesia).

Hafa adai and here's to another 50 years!

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

Making every step of the travel journey safer for you

By United Airlines, April 22, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

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