Terms of Use - United Hub

Terms of Use

By The Hub team, March 04, 2019

Terms and Conditions

By replying with #YouCanUse to a social media message from United, you agree to the following Terms and United Airlines, Inc's ("United's") Privacy Policy at [https://www.united.com/ual/en/us/fly/privacy.html]. In exchange, United will provide credit if your content is used.

I hereby grant United Airlines, Inc., Mileage Plus Holdings, LLC and each of their respective subsidiaries, affiliates, licensees, successors and assigns (together, "United"), the absolute right, unrestricted permission and irrevocable license to use, edit, adapt, reproduce, disclose, publish, display, advertise, and copyright the content, including but not limited to, images, photographs, videos, testimonials, comments and reviews (collectively, "Content"), in whole or in part, in any manner and for whatever purpose that United shall elect, in any and all languages, and in any and all media now known or hereinafter developed, including but not limited to, website, television, radio and/or printed materials, worldwide in perpetuity, without compensation, notification or permission and to attribute such Content to me by publishing and displaying my social media username and/or my first name and last initial in connection with such Content.

I understand that if the Content contains any material or elements that are not owned by the me and/or which are subject to the rights of third parties, and/or if any persons appear in the work, I warrant that I obtained any and all releases and consents necessary to permit use of the work in the manner set forth in these Terms and Conditions.

I WAIVE ANY RIGHT THAT I MAY HAVE TO INSPECT AND APPROVE THE USE OF MY NAME AND CONTENT, WHETHER THAT USE IS KNOWN TO ME OR UNKNOWN, AND I WAIVE ANY RIGHT TO CREDIT, ROYALTIES OR OTHER COMPENSATION ARISING FROM OR RELATED TO THE USE OF MY NAME OR CONTENT.

I RELEASE AND AGREE TO HOLD HARMLESS UNITED, ITS EMPLOYEES, AGENTS, DIRECTORS AND OFFICERS, OF AND FROM ALL LIABILITY AND OF AND FROM ALL CLAIMS, DEMANDS, CAUSES OF ACTION AND DAMAGES OF ANY KIND WHICH I, MY HEIRS, REPRESENTATIVES, EXECUTORS, ADMINISTRATORS OR ANY OTHER PERSONS ACTING ON MY BEHALF OR ON BEHALF OF MY ESTATE HAVE OR MAY HAVE IN CONNECTION WITH THE USE OF MY NAME AND/OR CONTENT.

I agree to indemnify, defend and hold harmless United and its officers, directors, employees and agents from and against all claims, damages, losses and expenses, (including attorneys' fees and disbursements) arising out of, resulting from or connected with the use of the Content, including, but not limited to claims alleging a violation of the rights of any third party and any breach of any representation or warranty hereunder.

I certify that (i) I am at least 18 years of age, (ii) as applicable, I am the parent or legal guardian of any child featured in any Content, (iii) any testimonial, comment and/or review I have given is true, (iv) I am the owner of any Content that I submit, and I have the right to grant the permissions and licenses described herein, (v) that the consent of no other person or entity is required to enable United to use the Content submitted by me and the Content that I submit does not infringe upon the copyrights, trademarks, rights of privacy, publicity or other intellectual property or other rights of any person or entity, and (vi) this release is given voluntarily, under no duress, and without expectation of compensation in any form now or in the future.

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

Making every step of the travel journey safer for you

By United Airlines, April 22, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

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