Hailey's #Journeyto30 Takes Off - United Hub

Hailey's #Journeyto30 takes off

By The Hub team

Updated on September 24, 2018

Do you remember Hailey Dawson? Hailey is the eight-year-old girl whom we flew to Houston last November for Games 3 and 4 of the 2017 World Series. It's hard to forget Hailey because she's a special young girl on a very special mission – to throw out the first pitch at every Major League Baseball park. On September 16, completed her mission and threw out her 30th first pitch while in Los Angeles, California.

Hailey wears a prosthetic hand made with a 3D printer due to a birth defect known as Poland syndrome, a condition that caused her to be born missing three fingers on her right hand. After her story went viral last year, all 30 MLB teams invited her to be their guest of honor, and we offered to fly her to each of her stadium visits.

"United is doing something we could have never done on our own to make Hailey's dream come true," said Hailey's Mom, Yong Dawson.

Hailey's #Journeyto30, as its been dubbed on social media, kicked off in May with a flight from Las Vegas to San Francisco to attend the San Francisco Giants game. To make this first journey extra special, employees at Las Vegas's McCarran International Airport hosted a sendoff celebration at the gate for Hailey and her family. Las Vegas airport employees sent the Dawsons off with cheers at the gate. Hailey was also invited to visit the cockpit before takeoff and even got to make the announcement welcoming customers on board the aircraft.

Hailey smiling with employees prior to her flight in Las Vegas

Not only do they receive cheers when heading off to a new destination, but they also receive them upon arrival in each new city, which is so special to Hailey and her family. Hailey's mom, Yong, says, her number one focus for her daughter during this experience is to just have fun. "It's such a confidence builder for her when she meets all of these people and gets to talk about her hand."

From San Francisco, Hailey headed off to Chicago and has been traveling all over the U.S. to various ballparks since. From visiting these cities to touring the flight simulator and throwing out the first pitch in Denver to exploring Chicago and meeting the players on the White Sox, she has been having the summer of a lifetime. As she travels to each park, her mom always says that, "Hailey is the most excited to get new autographs and use her many different 3D printed hands to throw out the first pitch at each ballpark."

Hailey in the cockpit before the flight.

One of her favorite trips so far was going to Baltimore – she has been a baseball fan ever since and especially thanks to her Dad's love for the team after growing up in Maryland. It was actually Hailey who initiated the idea to throw out the first pitch at each ballpark and is it where her journey truly began.

Though this journey is an exciting experience, it's also about more than visiting all of the baseball parks in the country. This experience has created a unique opportunity to help bring awareness to Poland Syndrome. "Many people don't know much – if anything – about this syndrome," says Yong "So this journey has given us a platform to talk about it and to also talk about her own robotic hand and just how accessible it is — if you need one, they're easy to get." Hailey recently completed her mission and threw out the first pitch at all 30 baseball stadiums in the U.S. and we are thrilled that we were able to be part of her inspiring #Journeyto30.

How to change your flight, or cancel and rebook later

By The Hub team , April 04, 2020

We know people are taking a second look at their travel plans right now. If you're scheduled to travel March 10 – May 31, 2020 and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. This is in addition to our previous waiver, which waives all change fees – domestic and international – for tickets purchased March 3 – April 30, 2020. This is available for any of United's published nonrefundable fares. If you decide to cancel your flight, you can retain the value of your ticket to be applied to a new ticket without a fee. These electronic travel certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020. You might not see this policy change reflected everywhere right away – we appreciate your patience as we work to make that happen.

Eligible travelers on domestic flights and international tickets can request a refund on united.com or may call our contact centers if their flights have been severely adjusted or service to their destination suspended either due to government mandates or United schedule reductions related to COVID-19.

Certain tickets cannot be changed on united.com or the mobile app, including tickets booked through another airline (if the ticket receipt does not begin with 016). Please contact the original ticketing airline for changes.

Follow the steps below to stay up to date, change or cancel your flight.

Change your current flight:

  1. On the united.com homepage, select "My Trips" and enter your flight information to retrieve your flight.
  2. Select "Change flight" and then "Edit" to make the following changes:
    • Date of travel or destination
    • Add a flight
    • Remove a flight
  3. Select "Continue" and choose a new flight option
  4. Continue through booking to confirm your new flight

Note: The change fee will display as waived, but any difference in fare may apply.

Cancel your flight and rebook later:

  1. On the united.com homepage, select "My Trips" and enter your reservation information to retrieve your flight
  2. Select "Cancel flight"
  3. Confirm flight cancellation
  4. If you have future flight credit, when you return to the reservation, select "Use Future Flight Credit" to shop for new flights and apply the credit towards a new flight.

Canceling or changing an award flight:

When you select "Cancel flight," you will have the option to cancel your award reservation and redeposit the miles or to cancel your award reservation and use those miles for another trip in the future.

*We're currently experiencing heavy traffic to united.com. If you experience an error while trying to change or cancel your flight, please try again later.

Click through the slideshow below for more detailed instructions:

​Start on the United homepage: ​

User can select 'My Trips' on the homepage widget to find and retrieve their reservation.

  • If you're not signed in or you're a guest user, enter your confirmation number and last name.
  • If you are signed in, you can select a trip from your current trips or select the 'Find another trip' link.

Working to bring people home – repatriation flights underway

By The Hub team , April 03, 2020

When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.

We have operated more than 68 repatriation flights from Panama City, Guatemala City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, bringing nearly 9,200 people home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles and beginning April 5, we will begin operating multiple charter flights between Delhi and San Francisco. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.

Video provided by the U.S. Embassy Ecuador of Americans returning home on United.

Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:

  • Quito, Ecuador
  • Managua, Nicaragua
  • Roatan, Honduras
  • San Pedro Sula, Honduras
  • Amsterdam
  • Brussels
  • Munich
  • Singapore
  • Tokyo-Haneda
  • Seoul, South Korea
  • Melbourne, Australia

We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.

United Zoom backgrounds for AvGeeks

By The Hub team , April 02, 2020

Calling all AvGeeks and travelers! Here's a fun way to take your next video call….from a United Polaris® seat, the cockpit or cruising altitude. We're introducing United-themed backgrounds for use on Zoom, a video conferencing tool that many people are using to stay connected.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started. If you've already downloaded Zoom you can skip ahead to updating your background image (see instructions below).

  1. Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
  2. Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
  3. From here select, "choose virtual background" to upload your uniquely United photo.

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