Hats Off to an American Hero - United Hub

Hats off to an American hero

By Matt Adams, August 04, 2017

When Angelo DiLiberti made his way to the gate prior to his flight from Boston's Logan International Airport to Chicago-O'Hare on July 25, United Customer Service Representatives Allison Wakefield, Bob Dirice and Anthony Roman were certain that they were in the presence of a man who had lived an extraordinary life. They would quickly learn just how right they were and the lengths people will go to pay tribute to a true patriot.

Mr. DiLiberti and Ms. Axelrod, center, with Flight Attendant Athena Lolis and Captain Randolph Mitchell

"He was wearing a veteran's cap, so that identified him," Allison said. "While he was waiting to pre-board, Bob found his name and looked him up on Google. That's when we saw that he had been a paratrooper with more than 100 jumps under his belt."

Inspired by the attack on Pearl Harbor, Mr. DiLiberti served in the Army during World War II and went on to have a 33-year military career that spanned the Korean and Vietnam wars before retiring as a lieutenant colonel.

"We greeted him at the gate, and people were coming up to recognize him," Allison continued. "As that was happening, one customer walked up to us and asked where he was seated on the plane. I told her that he was in 23A."

That customer, Lisa Axelrod, offered up her first class seat to Mr. DiLiberti.

Mr. DiLiberti poses in the captain\u2019s seat

The gate agents escorted Mr. DiLiberti and Ms. Axelrod onto the plane before the other passengers, where, as another sign of respect, Captain Randolph Mitchell offered his chair on the flight deck to Mr. DiLiberti for a photo op. Flight Attendant Sarah Dargan then showed him to his seat in first class and ensured that Mr. DiLiberti was well taken care of during his trip.

"The entire crew was great. They were really committed to making Mr. DiLiberti feel appreciated all the way to Chicago," said Allison. "And Ms. Axelrod was so sweet and genuine in wanting to show him respect. Mr. DiLiberti was clearly honored."

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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