Hats Off to an American Hero - United Hub

Hats off to an American hero

By Matt Adams, August 04, 2017

When Angelo DiLiberti made his way to the gate prior to his flight from Boston's Logan International Airport to Chicago-O'Hare on July 25, United Customer Service Representatives Allison Wakefield, Bob Dirice and Anthony Roman were certain that they were in the presence of a man who had lived an extraordinary life. They would quickly learn just how right they were and the lengths people will go to pay tribute to a true patriot.

Mr. DiLiberti and Ms. Axelrod, center, with Flight Attendant Athena Lolis and Captain Randolph Mitchell

"He was wearing a veteran's cap, so that identified him," Allison said. "While he was waiting to pre-board, Bob found his name and looked him up on Google. That's when we saw that he had been a paratrooper with more than 100 jumps under his belt."

Inspired by the attack on Pearl Harbor, Mr. DiLiberti served in the Army during World War II and went on to have a 33-year military career that spanned the Korean and Vietnam wars before retiring as a lieutenant colonel.

"We greeted him at the gate, and people were coming up to recognize him," Allison continued. "As that was happening, one customer walked up to us and asked where he was seated on the plane. I told her that he was in 23A."

That customer, Lisa Axelrod, offered up her first class seat to Mr. DiLiberti.

Mr. DiLiberti poses in the captain\u2019s seat

The gate agents escorted Mr. DiLiberti and Ms. Axelrod onto the plane before the other passengers, where, as another sign of respect, Captain Randolph Mitchell offered his chair on the flight deck to Mr. DiLiberti for a photo op. Flight Attendant Sarah Dargan then showed him to his seat in first class and ensured that Mr. DiLiberti was well taken care of during his trip.

"The entire crew was great. They were really committed to making Mr. DiLiberti feel appreciated all the way to Chicago," said Allison. "And Ms. Axelrod was so sweet and genuine in wanting to show him respect. Mr. DiLiberti was clearly honored."

United Makes it Easier for Customers to Find and Use Travel Credits

The airline offers customers the most transparent and user-friendly options in the industry to encourage and simplify using travel credits
By United Newsroom, September 23, 2021

CHICAGO, Sept. 23, 2021 /PRNewswire/ -- United today announced it is giving customers even more flexibility when they need to rebook their travel by helping them to find and use their travel credits. United is the only airline to make it easy for customers to use their credits by automatically displaying them as a payment option during the checkout process. This functionality will be available for MileagePlus® members first and the airline is working to roll it out to all customers in the near future. Also, beginning next week, United will be the first to let customers use their travel credits for extra legroom seats and to pre-pay for checked baggage.

United Airlines Plans to Begin Flights Between Washington, D.C. and Lagos, Nigeria in November

United to operate the first ever nonstop flight between Washington, D.C. and Lagos and offer more flights between D.C. and Africa than any other carrier
By United Newsroom, September 17, 2021

CHICAGO, Sept. 17, 2021 /PRNewswire/ -- United Airlines announced today that new service between Washington, D.C. and Lagos, Nigeria will begin November 29 (subject to government approval). The airline will operate three weekly flights connecting the U.S. capital to Nigeria's largest city, which is also the top Western African destination for U.S-based travelers. Tickets will be available for sale on united.com and the United app this weekend.

United, Honeywell Invest in New Clean Tech Venture from Alder Fuels, Powering Biggest Sustainable Fuel Agreement in Aviation History

United agrees to purchase 1.5 billion gallons of sustainable aviation fuel (SAF) over 20 years - which is one and a half times the size of the rest of the world's airlines' publicly announced SAF commitments combined
By United Newsroom, September 09, 2021

CHICAGO and DES PLAINES, Ill., Sept. 9, 2021 /PRNewswire/ -- United and Honeywell today announced a joint multimillion-dollar investment in Alder Fuels – a cleantech company that is pioneering first-of-its-kind technologies for producing sustainable aviation fuel (SAF) at scale by converting abundant biomass, such as forest and crop waste, into sustainable low-carbon, drop-in replacement crude oil that can be used to produce aviation fuel. When used together across the fuel lifecycle, the Alder technologies, coupled with Honeywell's Ecofining™ process, could have the ability to produce a carbon-negative fuel at spec with today's jet fuel. The goal of the technologies is to produce fuel that is a 100% drop-in replacement for petroleum jet fuel.

Scroll to top