Hats Off to an American Hero - United Hub

Hats off to an American hero

By Matt Adams, August 04, 2017

When Angelo DiLiberti made his way to the gate prior to his flight from Boston's Logan International Airport to Chicago-O'Hare on July 25, United Customer Service Representatives Allison Wakefield, Bob Dirice and Anthony Roman were certain that they were in the presence of a man who had lived an extraordinary life. They would quickly learn just how right they were and the lengths people will go to pay tribute to a true patriot.

Mr. DiLiberti and Ms. Axelrod, center, with Flight Attendant Athena Lolis and Captain Randolph Mitchell

"He was wearing a veteran's cap, so that identified him," Allison said. "While he was waiting to pre-board, Bob found his name and looked him up on Google. That's when we saw that he had been a paratrooper with more than 100 jumps under his belt."

Inspired by the attack on Pearl Harbor, Mr. DiLiberti served in the Army during World War II and went on to have a 33-year military career that spanned the Korean and Vietnam wars before retiring as a lieutenant colonel.

"We greeted him at the gate, and people were coming up to recognize him," Allison continued. "As that was happening, one customer walked up to us and asked where he was seated on the plane. I told her that he was in 23A."

That customer, Lisa Axelrod, offered up her first class seat to Mr. DiLiberti.

Mr. DiLiberti poses in the captain\u2019s seat

The gate agents escorted Mr. DiLiberti and Ms. Axelrod onto the plane before the other passengers, where, as another sign of respect, Captain Randolph Mitchell offered his chair on the flight deck to Mr. DiLiberti for a photo op. Flight Attendant Sarah Dargan then showed him to his seat in first class and ensured that Mr. DiLiberti was well taken care of during his trip.

"The entire crew was great. They were really committed to making Mr. DiLiberti feel appreciated all the way to Chicago," said Allison. "And Ms. Axelrod was so sweet and genuine in wanting to show him respect. Mr. DiLiberti was clearly honored."

Making our app more accessible for people with disabilities

By The Hub team, October 28, 2020

We're proud to launch a redesigned version of our United app to make it easier for customers with visual disabilities to manage all aspects of day-of travel, including check-in, viewing reservation details and flight status, bag tracking and more.

This latest version of our app is now available to both Android and iOS users, and it offers increased color contrast and more space between graphics. Furthermore, we have reorganized how information is displayed and announced to better integrate with screen reader technologies like VoiceOver and TalkBack, which are built into most handheld devices. By restructuring the way the information is organized on the app, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app.

United Zoom backgrounds for AvGeeks

By The Hub team, October 27, 2020

Calling all AvGeeks and travelers! Take your next video call from a United Polaris® seat, the cockpit or cruising altitude with United-themed backgrounds for use on Zoom and Microsoft Teams.

Newly added to our collection is a background encouraging our employees and customers to vote. Our mission is to connect people and unite the world — and one of the most important ways to do that is to engage in the democratic process. No matter which party you support, we know our democracy will be stronger if you make your voice heard and vote.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started.

Looking back at a landmark year with Special Olympics

By Ryan Wilks, October 19, 2020

Earlier this summer, we shone a light on our flagship partnership with Special Olympics and our commitment to the Inclusion Revolution. In that same story, we introduced you to our four Special Olympics Service Ambassadors, Daniel, Kyle, Lauren and Zinyra (Z), who, this month, celebrate one year working at Chicago O'Hare International Airport as part of the United family.

This groundbreaking, inclusive employment program took off as a part of our ongoing partnership with Special Olympics, a community relationship that employees across the company hold close to heart. The original 'UA4' (as they call themselves) have become an integral part of the United team serving customers at O'Hare Airport. Even from behind their masks, their wide smiles and effervescent spirit exude and bring life to the service culture of excellence we strive towards every day.

"The UA4 are more than just customer service ambassadors. They are shining examples of how inclusion, accessibility and equity can have monumental impacts on the culture and service of a business and community," said Customer Service Managing Director Jonna McGrath. "They have forever changed who we are as a company. While they often talk about how United and this opportunity has changed their lives, they have changed ours in more ways than we can count."

In the two years of partnership with Special Olympics, United employees have volunteered over 10,500 hours of service at events around the world and donated over $1.2 million worth of travel to the organization.

"This inclusive employment program is what community partnerships, like ours with Special Olympics, are all about: collaborating to identify areas where the needs of the community intersect with the cultural and business opportunity, then creating the infrastructure and programming to bring the two together," said Global Community Engagement Managing Director Suzi Cabo. "Through this program, our goal is to show other companies that when you put a committed effort and focus towards inclusion and breaking down barriers, you transform lives. I challenge other business around the world to follow our lead in joining the Inclusion Revolution."

Check out the video below to hear from our Special Olympics Service Ambassadors firsthand.


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