The Hemispheres guide to family vacations
Illustrations by Stacey Lamb | Hemispheres June 2018
Whether your kids dream of being superheroes, star athletes, or, yes, wizards, we've got the perfect family vacation — for them and for you.
If your kid wants to be Iron Man
Have a kid who thinks he can fly? Who shoots repulsor rays from his hands and jumps off the couch into pits of lava to save strangers (i.e., his stuffed animals) from danger? The new Marvel Day at Sea Cruise was designed for him.
Launched in late 2017, this five-day trip offers everything that's normally on a Disney Magic cruise—incredible stage shows, interactive dinners, a stop on Disney's private island, Castaway Cay—with a special all-Marvel day that will leave your kiddo shouting “Avengers assemble!" before passing out on his sleeper-sofa.
Aside from superhero meet-and-greets (smartly, tickets for the most popular characters are timed to avoid lines wrapping around the ship; also, moms, know this: Thor is very attractive), Marvel activities abound. Kids can head to the Oceaneer Club for tutorials with Thor, who teaches them how to wield their own Mjolnir for good, and Spider-Man, who shows how quick reflexes are the key to capturing bad guys. Artists offer budding comic-book illustrators Bob Ross–style lessons in how to draw Iron Man and his pals, and afterward, families can head to one of the movie theaters (plural) to catch a screening of the latest Marvel Studios flick (this year it was Black Panther; next year, maybe Captain Marvel?)
It all culminates in a grand live spectacular on the top deck that sees basically all the Avengers—yes, even Black Widow and Groot from Guardians of the Galaxy—battling Loki, Red Skull, and the Hydra agents to secure Stark Industries' new (and dangerous) power source. It's a clever, high-action show with acrobatics, choreographed fight scenes, and fireworks that will have you cheering louder than your kid. —Ellen Carpenter
Book a deluxe oceanview stateroom with a verandah—because verandah. Being able to sit outside and watch the whitecaps crash while recapping the day with a glass of wine (each adult is allowed to bring two bottles aboard—money saver!) is key once your little ones conk out.
In general, the food is great—crab legs and shrimp at the lunch buffet; beef Wellington at the Animator's Palate; even Hulk green bread on the Marvel day—but definitely do an adults-only dinner at Palo, a northern Italian restaurant offering superb antipasti, lobster pappardelle, Dover sole, and more. And be sure to get the Palo cocktail, made with pear vodka, limoncello, grappa, and prosecco.
If your kid wants to be Harry Potter
Have a kid who keeps a wand in his bookbag so he can keep trying the Accio spell? Who introduces himself by saying which house he's in? (Gryffindor, obviously.) Fly to London—preferably on Hagrid's motorcycle—where a surfeit of Harry Potter–themed activities await.
Your first task is to visit Warner Bros. Studios, Leavesden (20 miles outside London), where all eight of the Harry Potter films were made. Reservations are required, but once you're there, a docent leads you into the Great Hall, where you'll have hours to roam two sound stages and a back lot full of sets (Diagon Alley!), costumes (Hermione's Yule Ball gown!), props (the intricate 1:24 scale model of Hogwarts castle used for wide shots!), and interactive exhibits that reveal the films' secrets. You can also get your picture taken while riding a broomstick and sample the infamous butterbeer.
Back in the city, visit Platform 9 ¾ at King's Cross Station and other locations depicted in the films with Tours for Muggles, a two-and-a-half-hour walk that starts near London Bridge tube station. By night, head to the West End to take in Harry Potter and the Cursed Child, a two-part stage play based on an original story by J.K. Rowling, Jack Thorne, and John Tiffany. Finally, book a visit to Enigma Quests' School of Witchcraft & Wizardry, where adults and kids work in teams to solve puzzles and riddles to escape their rooms. “Graduates" don Hogwarts-style robes and receive calligraphy diplomas. —Kathryn Jessup
You'll want to book a Wizard Chamber at the Georgian House Hotel to form the foundation of your experience. These cozy suites are hidden behind bookcases and replicate Hogwarts dormitories in detail (cauldrons in the fireplaces, four-poster beds). Also magical: the full English breakfast, which will keep you fueled for hours.
You'll think you've walked into the Leaky Cauldron itself when you descend to Fleet Street's Ye Olde Cheshire Cheese, a family-friendly pub dating to 1667 that played host to Samuel Johnson and Charles Dickens. Kids will love the fish and chips—with mushy peas, of course—and you'll love having a proper pint.
If your kid wants to be Mikaela Shiffrin
Have a kid who collects trail maps and sleeps in her speed suit the night before every trip to the slopes? Who watches the weather incessantly for storm advisories and sets up gates in your backyard, planning her fastest lines?
Wax those skis and head to Colorado, home of Olympic gold medalist and World Cup Champion Mikaela Shiffrin. Earlier this year, the Centennial State native became an investor in Denver-based Alterra Mountain Company, which owns 12 year-round mountain destinations, including one of the best places for kids to learn and race: Steamboat.
Besides having terrain perfectly suited to kids—and the Steamboat Snowsports School to help them master it—the resort operates one of the largest recreational race facilities in the world. The Bashor Race Arena offers daily NASTAR (National Standard Race) events, which give kids of any age an opportunity to compete and compare scores. Top competitors are invited to the annual NASTAR National Championships, where winners earn medals like real Olympians. If that's not enough, racers here also have access to historic Howelsen Hill, the home of the Steamboat Springs Winter Sports Club, which has been helping Steamboat Springs produce the most Olympians of any town in the U.S. for more than 100 years. Better clear some shelf space for all those future medals… —Amiee White Beazley
One Steamboat Place, at the base of the Steamboat gondola, is made for families. A heated outdoor pool, three hot tubs, and a game room equipped with flatscreen TVs, pool tables, and shuffleboard courts ensure that the kids will be able to work off any energy left over from the slopes. Book your stay at the private residence club through Moving Mountains, which offers a hand-picked collection of spacious places.
Before hitting the slopes, fuel up at the Creekside Café in historic downtown Steamboat Springs. Try the Barn Burner—bacon, cheddar cheese, and scrambled eggs on a homemade biscuit smothered in sausage gravy—and pair it with a freshly pressed organic juice. Après-ski, head to Rex's American Bar & Grill, which serves “2 Handed" sand-wiches, brick oven pizzas, and some of the best fish tacos north of the border.
If your kid wants to be Kelly Slater
Have a kid who watches The Endless Summer weekly? Who practices popping up on the coffee table? Take your aspiring surfer where the mountains meet the sea, along the American Riviera.
In spite of recent wildfires and mudslides, the surf scene in Santa Barbara is thriving, and this city with a small-town feel is the perfect place to travel with a teen in search of waves.
“Surf schools and camps are the norm here, just like soccer and baseball," says Heather Hudson, a local surfer and director of the documentary series The Women and the Waves. The best is the Santa Barbara Surf School, which will outfit your kid with a wetsuit and board and select a beach tailored to his level of ability (Leadbetter Beach and Mondos are great for beginners). The school's guides could not be more prudent or more devoted to getting your youngster up on his board and having fun in the Pacific. One-on-one classes are $85, and though they last just an hour and a half, they will leave the kid exhausted. Afterward, let him catch his breath at Rincon Point, “the queen of the coast," and watch the pros catch waves that seem to never end.
Picking out his dream board is next. Head to the Funk Zone, a neighborhood packed with surf shops like Channel Islands, J7, and Beach House, to ogle boards crafted locally by some of the world's most famed shapers and, maybe best of all, share wipeout stories with the righteously tanned store clerks. —KJ
Check in to the new Hotel Californian, where a classic Santa Barbara Spanish exterior gives way to a modern Moorish interior with just a touch of youthful edge. Borrow the complimentary bicycles to explore the Waterfront district and then cool off in the rooftop pool.
Refuel after the lesson with salmon, ahi, or yellowtail poke bowls at Big Eye Raw Bar downtown, and have dinner at the hotel's fine-dining spot, Blackbird. End your meal with a dessert of goat cheese, blood orange sorbet, crispy quinoa, basil, and fennel pollen. It's gnarly—in the best way possible.
If your kid wants to be Robin Hood
Have a kid who's slick with a plastic sword? Who hits the bull's-eye on her Nerf archery set 9 out of 10 shots? Who's always surrounded by merry compatriots? Time to pay a visit to the home of “the world's first superhero."
Nottingham, a midsize city 110 miles north of London, is known for being the former haunt—possibly, maybe—of the world's most famous outlaw (who may or may not have existed). What is undeniably real is the moral at the heart of the mythology: It's OK to steal, as long as you take from the rich and give to the poor. Kids who challenge this premise are quickly corrected: “The laws he was fighting were unjust!" the men in tights will tell you.
At Nottingham Castle, see where the evil Sheriff once—possibly, maybe—imprisoned Robin. Just across the way is The Robin Hood Experience, a quirky attraction run by a faux Robin named Adam Greenwood. Wander a labyrinth of tiny rooms inhabited by various characters who tell tales of yore. On the way out, buy a mini longbow and a green outfit.
Next, take Ade Andrews's Robin Hood Town Tour—as much a theatrical performance as a historical overview. While tracing the line from bloodthirsty medieval ballads to the sanitized Hollywood version, Andrews is apt to twirl his sword in the air or toot his cow-horn trumpet.
Finally, take up bows and arrows—Robin's weapon of choice—at a lesson with the archery club Wilford Bowmen, where seasoned archers will show your tiny outlaw how to hit a (not very distant) target. Be sure to take a turn yourself, so she can laugh at your failure. —Chris Wright
Not only is the boutique Hart's Hotel within arrow's range of Nottingham Castle, part of it is built on the ramparts. Book one of the two suites so you have room to spread out and don your finest for a meal at the hotel's restaurant, one of the best spots in town.
If fine dining doesn't grab you, head to The Alchemist, which recently opened an outpost in a glorious Victorian building in downtown Nottingham. The food ranges from beet risotto to Moroccan lamb rump, neither of which was likely on the menu in Sherwood Forest.
If your kid wants to be Michelle Obama
Have a kid who spends her weekends volunteering at the Salvation Army? Who follows notable figures instead of her friends on Instagram? For a dose of history and hope, head to Washington, D.C.
Make your first stop the Smithsonian National Museum of African American History and Culture, which opened in 2016 and has been the hottest ticket in town ever since. The lower three floors are dedicated to History, from the slave trade to #BlackLivesMatter. It's a painful but necessary exhibit that displays slave shackles so small they must have been for a child, as well as murdered teen Emmett Till's coffin. Before heading upstairs to the more celebratory exhibitions in the Culture gallery, stop in the Contemplative Court, where a quote from Martin Luther King Jr. adorns the wall behind a waterfall fountain: “We are determined … to work and fight until justice runs down like water and righteousness like a mighty stream."
The Washington Monument stands mere yards from the museum, so afterward saunter over to the National Mall and think about how 200,000 people gathered there in 1963 to hear MLK speak about a new future. Next, catch a glimpse of that imagined future at the National Portrait Gallery, which unveiled the Obamas in February. The power of Kehinde Wiley's floral-encased depiction of Barack is impossible to deny. Finally, cab to another depiction of the Obamas that's a must-see for any aspiring Civil Rights leader: the mural at Ben's Chili Bowl, which also features Muhammad Ali, Harriet Tubman, and even Taraji P. Henson. Anyone, after all, can make a difference.—EC
The Hay-Adams is the stay for a kid who wants to be right in the action. (Sasha and Malia Obama slept here before calling the White House home.) From free cookies at check-in to loaner wellies on rainy days, the hotel puts its youngest guests first.
NMAAHC's Sweet Home Café invokes the African diaspora in foods like black-eyed-pea-and-corn empanadas. Later, head to the InterContintental at The Wharf's Kith/Kin, where chef Kwame Onwuachi mixes flavors from Nigeria, Jamaica, and New Orleans.
If your kid wants to be Willie Mays
Have a kid who asked for a subscription to MLB.TV as a birthday present? Who cracked every fence slat in your yard pitching imaginary games? Get your little seamhead close to the action without breaking the bank by heading to the Cactus League.
Each year, from late February through late March, 15 MLB teams prepare for the season at facilities located within a 47-mile radius of Phoenix. Here, there's no such thing as nosebleed seats, and a box of Cracker Jack won't set you back $10. The outfield lawn seats at Scottsdale Stadium offer a perfect vantage point for the game while also allowing younger kids to run around. Starting at only $10 a ticket, you'll pay a fraction of the admission at AT&T Park in San Francisco.
Games often sell out, so get tickets in advance, and look for family packages. There are also kid-themed days, such as at Peoria Sports Complex where on Sundays, kids 12 and under can stand with a player during the national anthem or announce who's stepping up to bat. At Sloan Park kids get “First-Timer Certificates" to memorialize their first Cactus League.
The Phoenician, a five-star resort in Scottsdale, offers six swimming pools, I.Fly trapeze lessons, and s'mores and stargazing at night. The Funicians Club gives parents a chance to hit the spa while kids explore the on-site cactus garden and play video games.
For great Mexican food, head to La Hacienda by Richard Sandoval, at the Fairmont Scottsdale Princess. The kids' menu will keep your little ones happy, while a custom tequila flight (there's a Tequila Goddess on staff) and guacamole made tableside will do the trick for you.
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Porto: Portugal’s surprising second city
“Second cities" or those that rank #2 in population often surprise world travelers. And second doesn't mean second-rate. Porto is Portugal's second city — so off-the-radar that many world travelers haven't even heard of it. Yet, Porto and nearby spots in northern Portugal can be delightful destinations even if you don't visit the more well-known city of Lisbon.
Old city by day
The best place to get oriented, as in most European cities, is in the old city center. Porto's Old City is so well-preserved that it's a UNESCO World Heritage Site. A 12th-century cathedral and the 15th-century Church of St. Francis, notable for interior wood carvings gilded by hundreds of pounds of gold, are mixed in with a rich collection of imposing granite, red-roofed Baroque buildings. Add 225 stairs and a stirring view to your walking tour by ascending the 250-foot-high Clérigos Church bell tower, built in 1754, which dominates the Porto skyline. Historic bridges over the Douro River and Soares dos Reis National Museum, an art museum housed in a palace, are also excellent sites to see.
Food and music by night
Porto's youthful population has turned it into a lively city after dark. You might start off the evening in the Old City at Abadia do Porto, a 1939 restaurant that serves traditional Portuguese dishes like roasted lamb and grilled octopus, or at Astoria, with its modern Portuguese fare served inside a former palace. Whether you choose a Portuguese, French or fusion restaurant, seafood is likely to be highlighted, drawing on Porto's proximity to the Atlantic and the Douro. Then, you can head to the large collection of bars and nightclubs in the nearby Galerias district, which includes Radio Bar, inside a former court building, and Gare, a disco in a tunnel that stays open until 6 a.m.
Head west to the beaches
The closest Atlantic beaches to central Porto are at Foz do Douro (mouth of the Douro), just 20 minutes away by city bus. But why settle? In a rental car you can explore Atlantic beaches and beach towns that extend for hundreds of miles along Portugal's coastline. Two of the best are Foz do Minho, the nation's northernmost oceanic beach that's just across the Minho River from Spain, and Quiaios, a dune-fringed paradise of sand south of Porto. Many beaches in northern Portugal are cradled in coves protected by rocky promontories, similar to northern California and Oregon beaches.
Or east to the wine country
The Douro Valley wine region is another World Heritage Site and one of the world's best and most scenic wine regions. It's up the Douro River from Porto by boat or 90 minutes by road. Namesake port wines and other fortified wines are the region's signature beverages, which can be sampled at tasting rooms on the Douro along N-222, a wine road that's been called the world's most scenic drive. While you're in the area, check out the wine and anthropology museums in the wine towns and yet another World Heritage Site — Coa Valley Archaeological Park — known for its prehistoric rock carvings.
Portugal's Mediterranean climate and coastal breezes bless it with mild weather year round, as the average temperature ranges from 57 degrees (and rain) in January to 78 degrees (and a little rain) in August. Whenever you come, there's no need to learn Portuguese as English is spoken even more widely than elsewhere in Western Europe. Once you arrive, rent a car only if you don't mind ridiculous drivers. The trains are more relaxing — light-rail and subway trains crisscross the Porto area and funicular cable cars climb its steepest hills. There's even a scenic train that follows the Douro nearly to Spain, with a roundtrip fare of only about $30.
Portugal requires that visitor passports don't expire until at least three months after the arrival date, so check that. Next, buy some Euros (for a great exchange rate) and reserve a flight. United Airlines flies nonstop from New York/Newark to Porto and MileagePlus® award miles can be redeemed to cover accommodations and Hertz rentals. Go to united.com or use the United app to plan your trip.
United 787-10 Dreamliner launch
Story was contributed by: Jennifer Lake | Photography: Alicia of Aesthetica
It was a typical Monday morning. I'm sitting at my desk at work, drinking coffee, reviewing my to-do list for the week. All around me, heels are clacking through the office and phones ring intermittently. However, this particular Monday morning was different. Ultimately, I would receive an offer from my favorite airline for a collaboration to participate in the United 787-10 Dreamliner launch from Los Angeles LAX to New York/Newark EWR. Read the full story here featured on Style Charade.
Fit for the runway: We begin testing new uniforms
Last year we announced new partnerships with Tracy Reese, Brooks Brothers and Carhartt — best-in-class fashion and apparel designers — to help reimagine uniforms for more than 70,000 of our employees. Focusing on high quality fabrics, improved breathability and overall enhanced fit, our goal is to design and develop a more cohesive collection that looks good, feels good and enables employees to perform at their best on behalf of our customers.
United employees can learn more on the uniform designs by visiting Flying Together.
An insider's guide to Boston
Boston is a pack-it-all-in kind of place. Founded in 1630, one of America's oldest cities does many things well. Boston's many claims to fame include many of America's oldest historic landmarks and one of its oldest ballparks. It's a destination for history buffs, culture vultures, foodies, sports fans, families and more. No matter who your travel companions are or what they're interested in, everyone will find something to pique their interest in Beantown.
Getting there & around town
Fly direct to Boston's Logan International Airport (BOS) from many U.S. cities — visit united.com or use the United app to book your flight. Flights are 90 minutes from New York, two hours from Cleveland and five to six hours from California. From Logan International Airport, it's easy to hail a taxi, use ridesharing apps or take public transportation. If you want to take the scenic route, take a water taxi across Boston Harbor directly into downtown.
Downtown Boston is easy to navigate. It's walkable and taxis are plentiful. The MBTA, Boston's public transportation system, offers affordable access to Cambridge, many attractions and the suburbs. Keep in mind it's one of the oldest transportation systems in the country, so expect a few bumps. Because the city is dense, parking can be expensive or hard to find, so avoid driving if you can.
When to visit
Summer and fall are the most popular seasons to visit. Summer is prime time to enjoy Boston's many parks, outdoor eateries, open-air concerts and baseball games at Fenway Park. Mild fall weather, beautiful autumn foliage and Halloween festivities in nearby Salem, Massachusetts make October one of Boston's busiest months. The city also sees an influx of visitors for the Boston Marathon in April. You'll find smaller crowds and more affordable prices in winter, but brace yourself for the cold.
What to do
There's so much to take in just by walking through Boston's cobblestoned streets. Downtown is quaint, compact and easy to explore by foot. The small city is packed with historic sites, New England's finest food, proud sports fans and friendly locals.
As the birthplace of the American Revolution, Boston's historic sites are an attraction in themselves. Walk the 2.5-mile Freedom Trail to visit 16 of them around the city, including Revolutionary-era museums, churches, buildings and an impressive warship. Faneuil Hall Marketplace is on the trail, too, and is one of Boston's top attractions, with plentiful shopping, dining and live music. Not much of a walker? Boston Duck Tours operate land-and-water historic tours on World War II-inspired vehicles, which transform from truck to boat mid-tour.
Many museums and sites are tucked along Boston Harbor. The waterfront is always bustling with activity year-round. The harborwalk is the perfect place to meander and explore without a strict agenda. Plan to visit a major attraction or two, but leave time to enjoy the scenery or to pop into a café for a coffee and sweet treat (award-winning Flour Bakery + Cafe is a local favorite).
Deemed the “Athens of America," Boston boasts not only some of the country's oldest and most architecturally significant buildings, but also a thriving arts and culture scene. You could spend your entire trip touring its dozens of world-class museums. Take in classical music at the famous Boston Symphony Orchestra, or take a leisurely stroll through Boston Public Garden and Boston Common, the city's most well-known public parks. Riding the giant Swan Boats through the Public Garden lagoon is a kitschy, yet delightful experience, especially for kids.
What to eat
What must you absolutely eat in Boston? In short, everything. Long ago the city was nicknamed Beantown, allegedly after slow-cooked molasses baked beans served to sailors and traders. Today, Boston continues its reputation as a great eating city. From clam chowder to cannoli, the most popular dishes here are often hearty and decadent. Boston is also known for fresh lobster rolls, roast beef sandwiches and, of course, Boston cream pie.
Ask any Bostonian where to find “the best" of anything, and everyone will recommend a different spot. Cannoli from Mike's Pastry, Boston cream pie from Omni Parker House (where it was invented) and the roast beef 1000 sandwich from Cutty's frequently top the must-try lists. If you make it to a ball game at Fenway Park, Fenway Franks are a Boston staple.
Our role in ‘Spider-Man™: Far From Home’
In Columbia Pictures upcoming release in association with Marvel Studios, "Spider-Man™: Far From Home," our web-slinging hero finds himself – yep, you guessed it – far from his home in New York City. And since flying is one of the few superpowers Spider-Man doesn't possess, we gave him a little help, meaning United is featured in the film.
The scenes of Peter Parker and his pals traveling to Europe take place on one of our Boeing 777s with the all-new United Polaris® business class, and several of our employees – including members of our Tech Ops, Inflight, Flight Operations and Airport Operations teams – served as actors and production support during shoots at New York/Newark (EWR) and London-Stansted (STN).
London-Heathrow (LHR) Customer Service Representative Manjit Heer and LHR Cargo Warehouse Operations Manager Richard Miller were background extras on board, and multiple flight attendants had a role, including San Francisco (SFO) Flight Attendant Tammy Harris.
"It was extremely surreal," said Tammy. "I was in my element because I was on the plane in uniform, but not really, because I'm not an actor."
Tammy said she hit her mark and delivered her line with gusto, and she's excited to see if she made the final cut when "Spider-Man™: Far From Home" hits worldwide theaters this summer.
"Hopefully, I'll have my two seconds of fame and all will be well," she joked.
Los Angeles (LAX) Aircraft Maintenance Supervisor Fernando Melendez is a veteran of several film shoots but said this one was his favorite. When the production went to London, he was one of five members of LAX Tech Ops who went over to look after our airplane and make adjustments to its interior based on the filmmaker's needs.
"When we parked the plane at Stanstead, there were lights and cameras surrounding us. It was like the plane was the star of the movie," he said. "Each day, we would work with the assistant director; he would go through and say, 'Okay, for this shoot we need these seats, or these panels removed,' so they could get the camera angles. Pretty much, the airplane was our responsibility; we opened it in the morning and closed it at night. We were the first ones there and the last ones to leave every day."
Fernando said the actors were all very gracious and engaging, and said the whole experience was fantastic from start to finish. It also earned him a little cooler cred with his 18-year-old son, who is a massive Marvel fan.
Leading up to the film's premiere this year, there will be plenty of ways for employees and customers to get into the Spidey spirit in anticipation of our cameo. Stay tuned for more details.
Peter Parker returns in "Spider-Man™: Far From Home," the next chapter of the Spider-Man™: Homecoming series! Our friendly neighborhood Super Hero decides to join his best friends Ned, MJ, and the rest of the gang on a European vacation. However, Peter's plan to leave super heroics behind for a few weeks are quickly scrapped when he begrudgingly agrees to help Nick Fury uncover the mystery of several elemental creature attacks, creating havoc across the continent!
Directed by Jon Watts, the film is written by Chris McKenna and Erik Sommers based on the Marvel Comic Book by Stan Lee and Steve Ditko. The film is produced by Kevin Feige and Amy Pascal. Louis D'Esposito, Victoria Alonso, Thomas M. Hammel, Eric Hauserman Carroll, Stan Lee, Avi Arad and Matt Tolmach serve as executive producers. The film stars Tom Holland, Samuel L. Jackson, Zendaya, Cobie Smulders, Jon Favreau, JB Smoove, Jacob Batalon, Martin Starr, with Marisa Tomei and Jake Gyllenhaal.
"Spider-Man™: Far From Home" makes its way to North American theaters on July 5, 2019.
What to expect from our improved app
20 million miles and counting...
On November 7, while flying from Newark Liberty International Airport to Los Angeles International Airport, United customer Tom Stuker made history when he reached 20 million miles flown on a single airline. We were fortunate enough to capture the milestone he reached with us.
To mark the special occasion, we hosted a celebration in Mr. Stuker's honor at the United Polaris lounge at O'Hare International Airport on Saturday. The celebration was delayed a couple of months, so Mr. Stuker could celebrate the event with his family.
The party included a room full of employees, media members and Mr. Stuker's friends and family enjoying food, cocktails, stories and laughs. To thank him for his long-standing loyalty to United, we also presented Mr. Stuker with gifts made specially for him.
"United makes my dreams come true," Mr. Stuker said to the room full of people.
He also praised United's MileagePlus program, the United Polaris lounges across our system and Oscar's leadership of the airline but, most of all, he praised the service he receives from our employees.
"My favorite part of United is the people. United is such a big part of my life…you are a family to me," he said addressing the United employees. "It would take me days and days and days to say thank you in the right way to the right people. They all know me by now and know how much I care about them as people, how much I care about this airline and its success, and how much I care about the greatest leader this airline has ever had, Oscar."
Bora Bora: The most beautiful island in the world
Each week we will profile one of our employee's adventures across the globe, featuring a new location for every employee's story. Follow along every week to learn more about their travel experiences.
By Chicago-based United Club Customer Service Representative Amile Ribeiro.
They say beauty is in the eye of the beholder. I know it can be very subjective but, once you set your eyes on it, I'm sure you'll agree with me: Bora Bora is the most beautiful island in the world.
There are very few things that can get me out of bed early in the morning, and airplanes are one of those things. We were already in Tahiti and woke up at the crack of dawn to catch our quick flight to Bora Bora. After checking in at the airport and getting a quick breakfast, we headed over to the gate to line up for our flight. Air Tahiti has an open seating arrangement, and we wanted to make sure we got the best possible seats. We were able to secure two windows seats. Travel tip: Sit on the left side of the plane when landing in Bora Bora. We took off from Papeete and within minutes we were flying over Mo'orea. Then we flew around Ra'i ātea and Taha'a, and finally arrived in Bora Bora, the island that Polynesians call "First Born." Pora Pora is the actual local pronunciation, but the first explorers misunderstood it and 'Bora Bora' stuck. Though after setting foot on the island, I've come to call it "Paradise on Earth."
At the airport we were met by a representative of our resort, given flower leis and directed to our high-speed boat. I couldn't believe the color of the water; it was as if Paul Gauguin himself had painted it. After a thrilling ride, we reached our hotel's dock, where a local playing the ukulele welcomed us. We were then given a tour of the astonishing property and were taken by golf cart to our overwater bungalow. We have stayed in many beautiful properties around the world, but when we opened the door of our bungalow our jaws dropped. It is truly a one-of-a-kind experience that all should have at least once in their lifetimes. And worth every penny. The view of majestic Mount Otemanu is something right out of a fairy tale. After the sun set, the nighttime dance show was equally enchanting.
We had planned to be in Bora Bora during the final leg of the famous Hawaiki Nui Va'a canoe competition, which happens to be a major event in the cultural life of French Polynesia and has the reputation for being the toughest canoe race in the world. The center stage was at the island's most beautiful beach, Matira. We stood in awe as the winners reached the finish line after several hours (and days before that) of frantic paddling from island to island, showcasing the power of human strength and endurance. Besides being an incredible sporting challenge, it is also a colorful spectacle that filled the beach with flower-clad women and the air with the pulsating beat of drums. We were also able to celebrate and dance with them later that night at the local ball in Vaitape (Bora Bora's largest city). It was a marvelous way to get a deeper understanding of another culture!
Besides having the time of our lives at the resort's infinity pools, inner lagoons and beach, we also went to the Turtle Center and had a chance to feed these amazing creatures while they're being rehabilitated to go back into open waters. From there, we took a boat tour of the main lagoon and went swimming with stingrays and sharks. Few things scare me in life, and sharks are on the very top of that short list, but I mustered the courage and what a thrill it was! To commemorate my bravery on the last day of our trip, I got my very first tattoo: a hammerhead shark. Polynesians believe that such sharks act as guardian angels to humans and protect us from the Great White. My husband got a Polynesian design that was custom made just for him, and it represents travel, freedom and courage. We also got a set of matching Polynesian wedding bands. Since the art of tattoo originated in Polynesia, this is the most enduring souvenir one can get from such an amazing culture, but I'm sure the memories of our trip will also stay with us forever!
The feedback from customers and employees was clear: we needed to improve our boarding process. As part of our ongoing efforts to put customers at the center of everything we do, we identified boarding as an opportunity to improve the airport experience. We tested a variety of different boarding processes on thousands of flights across multiple airports. Best practices emerged from each test, and combined, they now form what we are calling "Better Boarding".
Better Boarding consists of three key improvements
Less time in line:
By reducing the number of boarding lanes, there is more space for customers to enjoy the gate areas, many of which have been completely remodeled with more comfortable seating and in some airports, the ability to have food and drinks from within the airport delivered directly to the gate area. Over the years, we have invested millions of dollars in our terminals, and now with less time spent standing in line, customers will have more time to dine, shop, relax, work or enjoy a United Club℠.
Simplified gate layout
Say goodbye to the five long lines we see today
Group 1 will board through the blue lane.
Group 2 will board through the green lane, followed by groups 3, 4, and 5.
Late arriving customers in Group 1 and 2 will use the blue lane.
Customers in groups 3, 4, and 5 always use the green lane.
We are providing customers with more information throughout the boarding process so that they feel more at ease, and more equipped with the latest information about their flight. Customers with the United app can receive a push notification once their flight starts boarding. Customers will only receive the notification if they've opted in for push notifications and have a mobile boarding pass in the app's wallet.
Be in the know about boarding
Customers will receive boarding notifications through the United app (if they've opted in for notifications).
Improved gate area digital signage to guide customers through boarding.
Balanced groups and better recognition:
United MileagePlus® Premier 1K® customers will now pre-board and United MileagePlus Premier Gold customers will be boarding in Group 1. For more information on our boarding groups, visit: https://www.united.com/web/en-us/content/travel/airport/boarding-process.aspx
Improved premier customer recognition
We're happy to make them happy
Improved premier recognition and better positioning of customers to create balanced boarding groups.
The new Better Boarding process is just one of the steps we are taking to improve the customer experience. We will continue to collect feedback from customers on ways we can further improve boarding and you may receive a post-travel survey to tell us more about your experience
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