United Heroes: Saving the Life of a Newborn - United Hub

United heroes: Saving the life of a newborn

By Gladys Roman, August 13, 2018

Pediatrician Elizabeth Triche was so touched by how our employees went above and beyond to transport her critical ill newborn patient from Saipan to Guam then Honolulu to San Francisco and from there to their final destination of San Diego, that on July 27, she wrote the heartfelt note below to CEO Oscar Munoz and President Scott Kirby.

"Mr. Munoz and Mr. Kirby,

I am writing to give you my greatest gratitude for running a company that just did everything possible, every step of the way, to allow us to get our critically ill newborn with a fatal heart defect to life-saving emergency specialty care in San Diego.

Geoff Larson [Customer Service De-escalation Senior Manager] had given me his cellphone number one month ago and said to call if we ever needed any help getting patients to critical care. When I did call 3 days ago, he burst into action. We exchanged at least 10 emails and phone calls over the next 36 hours as he opened seats on fully booked flights, got us cleared to use oxygen (a process that usually delays our exit by 48-72 hours), and called on colleagues to make sure that all of our "special handling needs" in the airports were met. He emailed me as our first (of 4) flights arrived, letting me know that he was available to help with any glitches.

In Honolulu they held everyone on the plane so that we could get TSA and customs clearance first, gate side, avoiding our having to carry a sick baby in a car seat through an entire airport to customs. Helpers met us at each destination as gate agents from our departing cities warned the gate agents at our next arrival destination that we would need a wheelchair and help with bags.

Finally, as we were 30 minutes from our final destination, the pilot of United Flight 284 on 7/26/2018 from SFO to SAN called me up to the front of the plane to chat, as [there was] fog in San Diego. He wanted to know if the baby would be adversely affected if he [diverted] the flight to LA to refuel. We truly appreciated his taking our patient into account.

Ultimately, we arrived in San Diego without any major mishaps, and our newborn is currently undergoing definitive treatment for his condition.

Mr. Larson and his colleagues at United helped to save a life yesterday, as this baby may not have survived to make the flights had we had to wait for an open seat. Now that he has gotten to care, he will likely have a great chance at a normal life.

I just wanted everyone know that there are truly compassionate, dedicated people working for your organization."

United Awards Free Flights for a Year to Winners of "Your Shot to Fly" Sweepstakes

Grand prize winners live in Bradenton, FL; Cleveland, OH; Goodyear, AZ; Oakland, CA and San Francisco, CA
By United Newsroom, July 29, 2021

CHICAGO, July 29, 2021 /PRNewswire/ -- United Airlines today announced the five lucky grand prize winners of its "Your Shot to Fly" sweepstakes, who will each get to fly anywhere in the world United flies with a companion over the course of the next year. The winners of the "Your Shot to Fly" sweepstakes are:

  • Ashley Cronkhite from Bradenton, FL
  • Robert Simicak from Cleveland, OH
  • Sean Husmoe from Goodyear, AZ
  • Lauren Aldredge from Oakland CA
  • Lauren M. from San Francisco, CA

The sweepstakes was in support of the Biden administration's ongoing national effort to encourage more people to get their COVID-19 vaccination and encouraged United's MileagePlus® loyalty members to upload their vaccine records to United. In less than a month, more than one million MileagePlus members uploaded their vaccine cards to the United app and website for a shot to win one of the grand prizes. In June the airline awarded 30 first prize winners with a pair of roundtrip tickets anywhere United flies.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

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