20,000 'Holiday Cards for Heroes' - United Hub
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20,000 'Holiday Cards for Heroes'

By The Hub team, December 27, 2017

For one week in November, United flight attendants invited customers to sign holiday cards to express their gratitude to U.S. servicemen and servicewomen as part of the "Holiday Cards for Heroes" initiative that was launched with longtime partner Fisher House Foundation. The response from our customers was tremendous. We collected approximately 20,000 cards to help bring the spirit of the season to our troops and their families who won't be home for the holidays. Fisher House provides a "home away from home" where military and veterans' families can stay at no cost while a loved one is receiving medical care.

A little boy signs a card for veterans this holiday season

Employees helped distribute the holiday cards last week on behalf of United to their local Fisher Houses in Houston; Denver; Fort Myers, Florida; Cleveland; and San Diego.

Houston Flight Attendants, Jane Whittaker and Salindar Stonum, Catering Operations Safety Manager, Mark Chapman and Catering Operations Security Manager Gary Tomasino visited three Fisher House locations in Texas, delivering 400 cards to each, along with holiday treats for guests.

"It was such an honor to be able to give to those who have served," said Gary. "It was a wonderful experience to see what a great partnership United and Fisher House have and to bring some holiday cheer to those who have service members in the local hospitals in Houston."

The deliveries are just as special to the recipients, who truly appreciate the joy and warmth that the words of gratitude bring them.

At the Denver Veterans Affairs Medical Center, where Zone Control Supervisor Claudine Otey and Gate Control Manager Loanna Mcendree delivered cards, veterans Frank and Don were touched by the cards and mentioned how much it means when visitors stop by, because it brings back good memories of family holidays.

Holiday cards for heroes

Through the initiative, we have also donated 50 MileagePlus® miles for each card collected — or 1 million miles — to Fisher House Foundation's Hero Miles program. As one of our Charity Miles partners, the Hero Miles program utilizes the donated miles to provide air travel to connect service members receiving medical care with their loved ones.

There are currently 75 Fisher Houses located in the U.S., Germany and the United Kingdom, serving more than 300,000 families since opening the first house in 1990.


United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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