Introducing a More Personalized Experience on united.com - United Hub

Introducing a more personalized experience on united.com

By Gladys Roman, July 13, 2018

Our united.com homepage is getting some big enhancements. Yesterday, we announced the launch of the new site, which will offer a more modern, user-friendly design, allowing users a more personalized digital experience.

Each one of our customers is unique and has different needs for his or her travel, and personalizing our digital offerings is just another step toward giving our customers the experience and the products that they ask for, said Digital Products and Analytics VP Praveen Sharma. "Our goal with this new homepage is to provide customers with a more seamless experience."

The new website will provide personalized content based on a customer's MileagePlus® status as well as upcoming, current or prior trips. It will also include a new display that will be fully responsive for optimal viewing on desktop and mobile devices. Later this year, the site will include a travel section that will provide customers with curated content from destinations United serves.

We began rolling out the new homepage in April and continued expanding it to more users while we added more functionality throughout the phased rollout. The site will be live to all customers in early August.

These efforts are part of our commitment to improve our customers' travel experience through every step of their journey. Earlier this year, we updated our mobile website, adding a more optimized display, additional flexibility to adjust flights throughout the site, Japanese language translations and more.

Our new homepage will also appear on our mobile website, creating a more seamless experience when customers are managing travel and bookings across multiple devices.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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