Lots of Sweat, Lots of On-Time Departures: Summer on the ramp - United Hub

Lots of sweat, lots of on-time departures: Summer on the ramp

By Ryan Hood, August 10, 2018

It's 10:30 in the morning and the temperature gauge already reads 89 degrees. The Texan summer sun beams down from above. Heat waves emanate from the ground. Sweat glistens atop Ron Davis's shiny, bald head.

This isn't bad at all, Davis says. "I played high school football. Two-a-day practices? Those were hot. Some of the really hot days out here? Those feel more like three-a-day practices. We got it easy today."

A few gates down, employees revel in the "relief" that this weather feels like compared to the prior week.

"This is nothing," quips Tom Saavedra.

"A few clouds up there and a bit of a breeze – it's our lucky day," Leroy Taylor chimes in, a wide smile on his face.

Air temperature nearing 90 degrees. Tarmac temperature eclipsing 100 degrees most everywhere you step. 10:30 in the morning. And this is "easy". Welcome to life as a United ramp service employee at Houston's George Bush International Airport (IAH) in the summer.

United isoperating more than 500 flights out of Houston each day this summer, and thanks in part to the hard work of our ramp service employees, more flights have left Houston on time this summer than any prior summer.

How? Hydration and nutrition have played huge roles.

United ramp employee hydrating on the job

Posters with hydration reminders adorn the walls of ramp break rooms and hallways. It's the first topic of every meeting. Regular reminders are sent out over the group's radio system.

Employees have a flight schedule to keep, but as leaders, we have to provide them with the tools to do their job, says Gary Snead, a United supervisor based at IAH. "That includes keeping them fit to work in the summer heat."

And provide they do. Here are the resources deployed in an average summer month on the ramp in Houston:

  1. Over 10,000 bags of ice, totaling more than 100,000 pounds of ice.
  2. 313, 5-gallon water coolers refilled at least four times per day.
  3. An athletic trainer on site.
  4. One day a month, the IAH ramp holds a fruit & hydration day, where supervisors distribute over 1,000 pieces of fruit to our sun-soaked employees.
  5. 1,000+ cooling towels distributed.
  6. 10 misting tents

The increased focus on hydration has helped increase productivity, and it's also resulted in a record-low number of heat-related illnesses among employees.

You take care of the employees, Snead says, "and the employees will take care of your operation."

That's proved true around the world, as we have flown more customers this summer than ever before, all while topping our competition in on-time departures in recent months. Our 13,000+ ramp service employees have played a huge role in that.

Summer heat? It's been beat.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

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