Lots of Sweat, Lots of On-Time Departures: Summer on the ramp - United Hub

Lots of sweat, lots of on-time departures: Summer on the ramp

By Ryan Hood, August 10, 2018

It's 10:30 in the morning and the temperature gauge already reads 89 degrees. The Texan summer sun beams down from above. Heat waves emanate from the ground. Sweat glistens atop Ron Davis's shiny, bald head.

This isn't bad at all, Davis says. "I played high school football. Two-a-day practices? Those were hot. Some of the really hot days out here? Those feel more like three-a-day practices. We got it easy today."

A few gates down, employees revel in the "relief" that this weather feels like compared to the prior week.

"This is nothing," quips Tom Saavedra.

"A few clouds up there and a bit of a breeze – it's our lucky day," Leroy Taylor chimes in, a wide smile on his face.

Air temperature nearing 90 degrees. Tarmac temperature eclipsing 100 degrees most everywhere you step. 10:30 in the morning. And this is "easy". Welcome to life as a United ramp service employee at Houston's George Bush International Airport (IAH) in the summer.

United isoperating more than 500 flights out of Houston each day this summer, and thanks in part to the hard work of our ramp service employees, more flights have left Houston on time this summer than any prior summer.

How? Hydration and nutrition have played huge roles.

United ramp employee hydrating on the job

Posters with hydration reminders adorn the walls of ramp break rooms and hallways. It's the first topic of every meeting. Regular reminders are sent out over the group's radio system.

Employees have a flight schedule to keep, but as leaders, we have to provide them with the tools to do their job, says Gary Snead, a United supervisor based at IAH. "That includes keeping them fit to work in the summer heat."

And provide they do. Here are the resources deployed in an average summer month on the ramp in Houston:

  1. Over 10,000 bags of ice, totaling more than 100,000 pounds of ice.
  2. 313, 5-gallon water coolers refilled at least four times per day.
  3. An athletic trainer on site.
  4. One day a month, the IAH ramp holds a fruit & hydration day, where supervisors distribute over 1,000 pieces of fruit to our sun-soaked employees.
  5. 1,000+ cooling towels distributed.
  6. 10 misting tents

The increased focus on hydration has helped increase productivity, and it's also resulted in a record-low number of heat-related illnesses among employees.

You take care of the employees, Snead says, "and the employees will take care of your operation."

That's proved true around the world, as we have flown more customers this summer than ever before, all while topping our competition in on-time departures in recent months. Our 13,000+ ramp service employees have played a huge role in that.

Summer heat? It's been beat.

United Awards Free Flights for a Year to Winners of "Your Shot to Fly" Sweepstakes

Grand prize winners live in Bradenton, FL; Cleveland, OH; Goodyear, AZ; Oakland, CA and San Francisco, CA
By United Newsroom, July 29, 2021

CHICAGO, July 29, 2021 /PRNewswire/ -- United Airlines today announced the five lucky grand prize winners of its "Your Shot to Fly" sweepstakes, who will each get to fly anywhere in the world United flies with a companion over the course of the next year. The winners of the "Your Shot to Fly" sweepstakes are:

  • Ashley Cronkhite from Bradenton, FL
  • Robert Simicak from Cleveland, OH
  • Sean Husmoe from Goodyear, AZ
  • Lauren Aldredge from Oakland CA
  • Lauren M. from San Francisco, CA

The sweepstakes was in support of the Biden administration's ongoing national effort to encourage more people to get their COVID-19 vaccination and encouraged United's MileagePlus® loyalty members to upload their vaccine records to United. In less than a month, more than one million MileagePlus members uploaded their vaccine cards to the United app and website for a shot to win one of the grand prizes. In June the airline awarded 30 first prize winners with a pair of roundtrip tickets anywhere United flies.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

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