Lots of Sweat, Lots of On-Time Departures: Summer on the ramp - United Hub

Lots of sweat, lots of on-time departures: Summer on the ramp

By Ryan Hood , August 10, 2018

It's 10:30 in the morning and the temperature gauge already reads 89 degrees. The Texan summer sun beams down from above. Heat waves emanate from the ground. Sweat glistens atop Ron Davis's shiny, bald head.

This isn't bad at all, Davis says. "I played high school football. Two-a-day practices? Those were hot. Some of the really hot days out here? Those feel more like three-a-day practices. We got it easy today."

A few gates down, employees revel in the "relief" that this weather feels like compared to the prior week.

"This is nothing," quips Tom Saavedra.

"A few clouds up there and a bit of a breeze – it's our lucky day," Leroy Taylor chimes in, a wide smile on his face.

Air temperature nearing 90 degrees. Tarmac temperature eclipsing 100 degrees most everywhere you step. 10:30 in the morning. And this is "easy". Welcome to life as a United ramp service employee at Houston's George Bush International Airport (IAH) in the summer.

United isoperating more than 500 flights out of Houston each day this summer, and thanks in part to the hard work of our ramp service employees, more flights have left Houston on time this summer than any prior summer.

How? Hydration and nutrition have played huge roles.

United ramp employee hydrating on the job

Posters with hydration reminders adorn the walls of ramp break rooms and hallways. It's the first topic of every meeting. Regular reminders are sent out over the group's radio system.

Employees have a flight schedule to keep, but as leaders, we have to provide them with the tools to do their job, says Gary Snead, a United supervisor based at IAH. "That includes keeping them fit to work in the summer heat."

And provide they do. Here are the resources deployed in an average summer month on the ramp in Houston:

  1. Over 10,000 bags of ice, totaling more than 100,000 pounds of ice.
  2. 313, 5-gallon water coolers refilled at least four times per day.
  3. An athletic trainer on site.
  4. One day a month, the IAH ramp holds a fruit & hydration day, where supervisors distribute over 1,000 pieces of fruit to our sun-soaked employees.
  5. 1,000+ cooling towels distributed.
  6. 10 misting tents

The increased focus on hydration has helped increase productivity, and it's also resulted in a record-low number of heat-related illnesses among employees.

You take care of the employees, Snead says, "and the employees will take care of your operation."

That's proved true around the world, as we have flown more customers this summer than ever before, all while topping our competition in on-time departures in recent months. Our 13,000+ ramp service employees have played a huge role in that.

Summer heat? It's been beat.

Can you wear that on Mars?

By The Hub team , September 18, 2019

If you can't get to Mars, what's the next best thing? Apparently Iceland. A team of renowned explorers and researchers recently journeyed to Iceland to test a Mars analog suit in a Martian-like environment.

The United sponsored expedition, led by The Explorers Club — an internationally recognized organization that promotes the scientific exploration of land, sea, air and space — and in partnership with Iceland Space Agency, involved the team venturing inside the Grímsvötn volcano and across the Vatnajökull ice cap. The group traveled to the remote location and lived for six days in the Grímsvötn Mountain Huts and endured harsh weather conditions and unstable terrain.

Helga Kristin Torfadöttir, Geologist and glacier guide, using the LiDAR system to map the ground and test the suit's capabilities on the glacier.


The objective of the mission was to explore the potential of concept operations at the Grímsvötn location while testing the suit in an arctic environment similar to what would be found on the surface of Mars. "This mission was an important test of the design of the MS1 suit, but it was also incredibly helpful to understand the how to conduct these sorts of studies in Iceland," said Michael Lye, MS1 designer and NASA consultant and RISD professor. "No matter how thoroughly something is tested in a controlled environment like a lab, studying it in a setting that accurately represents the environment where it will be used is absolutely essential to fully understand the design."

The suit was designed and constructed by faculty and students at the Rhode Island School of Design (RISD) with input and guidance from members of the HI-SEAS IV crew and NASA's Johnson Space Center Space Suit Engineering team. At 50-60 lbs, the suit is similar to what a planetary exploration suit would weigh in Martian gravity. The suit was originally designed to be used in the warm climate of Hawaii, however the martian climate is much closer to what would be found on top of the glaciers in Iceland. The data collected will inform the future of habitat and spacesuit design that can be used to train astronauts on Earth.

A message from our CEO Oscar Munoz on the anniversary of September 11, 2001

By Oscar Munoz, CEO, United Airlines , September 11, 2019

Today, we remember the colleagues, customers and every single victim of the terrorist attacks of Sept. 11, 2001.

I know each of us in the United family marks this difficult moment in our own way. Still, we all share a common commitment to honor how our brothers and sisters left us and also celebrate what they gave to us during their lives. We remember their professionalism and heroism. We cherish their camaraderie and friendship. We carry with us the examples they set forth, especially in the heroism and bravery displayed by so many on that terrible day. Above all, we understand a simple truth: While thousands of our fellow human beings lost their lives in New York City, Arlington and Shanksville, the attacks of September 11th were aimed at all people of peace and good will, everywhere. They were attacks on the values that make life worth living, as well as the shared purpose that make us proud of what we do as members of the United family: connecting people and uniting the world.

We may live in times scarred by discord and disagreement, and we know there are those around the world who seek to divide us against one another. But, on this day – above all – we come together, as one. We affirm our core belief that far, far more unites us as citizens and fellow human beings than can ever divide us.

Let us embody that belief as we go about serving our customers and one another – on this day and every day – as we continue to help building a world that's more united. Let that be our memorial to the sisters and brothers we lost, eighteen Septembers ago.

Humbly,
Oscar

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