How to Change Your United Flight, or Cancel and Rebook later - United Hub

How to change your flight, or cancel and rebook later

By The Hub team, June 01, 2020

To help with the uncertainty around future travel — be it summer vacations, conferences, events and more — customers now have until December 31, 2020 to make changes to, or cancel, any travel they have booked through the end of the year without fees. This is in addition to existing waivers already in place. There are two options you may choose.

Future flight credit: If you decide to cancel your flight, you can retain the value of your ticket to be applied to a new ticket without a fee, although a difference in fare may apply. Future flight credit can be used for travel on United, United Express®, and partner-operated flights. For most flights, flight credit must be used for travel within 12 months of the date your original ticket was issued. Flight credits for tickets issued between May 1, 2019 – March 31, 2020, are valid for 24 months after the original issue date.

Electronic travel certificate: Electronic travel certificates are now valid for 24 months from the date they were issued and can be used for travel on United or United Express only.

MileagePlus® members can view their electronic travel certificate details in a new "Credits" section in My Account on united.com and the United mobile app. Details will include a PIN number to redeem the credit as well as a link to shop.

Eligible travelers on domestic flights and international tickets can request a refund on united.com or may call our contact centers if their flights have been severely adjusted or service to their destination suspended either due to government mandates or United schedule reductions related to COVID-19.

Certain tickets cannot be changed on united.com or the mobile app, including tickets booked through another airline (if the ticket receipt does not begin with 016). Please contact the original ticketing airline for changes.

Follow the steps below to stay up to date, change or cancel your flight.

Change your current flight:

  1. On the united.com homepage, select "My Trips" and enter your flight information to retrieve your flight.
  2. Select "Change flight" and then "Edit" to make the following changes:
    • Date of travel or destination
    • Add a flight
    • Remove a flight
  3. Select "Continue" and choose a new flight option
  4. Continue through booking to confirm your new flight

Note: The change fee will display as waived, but any difference in fare may apply.

Cancel your flight and rebook later:

  1. On the united.com homepage, select "My Trips" and enter your reservation information to retrieve your flight
  2. Select "Cancel flight"
  3. Confirm flight cancellation
  4. If you have future flight credit, when you return to the reservation, select "Use Future Flight Credit" to shop for new flights and apply the credit towards a new flight.

Canceling or changing an award flight:

When you select "Cancel flight," you will have the option to cancel your award reservation and redeposit the miles or to cancel your award reservation and use those miles for another trip in the future.

We may have fee waivers in effect for your award travel. Please visit our Important notices page for the most updated information.

*We're currently experiencing heavy traffic to united.com. If you experience an error while trying to change or cancel your flight, please try again later.

Click through the slideshow below for more detailed instructions:

​Start on the United homepage: ​

User can select 'My Trips' on the homepage widget to find and retrieve their reservation.

  • If you're not signed in or you're a guest user, enter your confirmation number and last name.
  • If you are signed in, you can select a trip from your current trips or select the 'Find another trip' link.

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