8. Following in her father's footsteps - United Hub
Trending

Hub 10: Our most popular stories of 2018

By The Hub team

As 2018 comes to a close, we're looking back on our most popular stories. From new routes to old favorites to employee journeys, we're ringing in the new year with a roundup of our top stories. As we look forward to 2019, take a moment to reflect with us on all that was in 2018.

1. Introducing Better Boarding

The feedback from customers and employees was clear: we needed to improve our boarding process. As part of our ongoing efforts to put customers at the center of everything we do, we identified boarding as an opportunity to improve the airport experience.

2. Big Metal Bird: Island Hopper 

Five magnificent stops between Honolulu and Guam filled with spectacular scenery along the way, and then back again. If you haven't checked out our Big Metal Bird series, now is the time to do so as host, Phil Torres, explores our unique Island Hopper route, and discovers what the route means to the people of Micronesia.

3. Flying the flame, igniting inclusion

It was an unusual sight: a flame on a plane — this wasn't just any flame though, it was the Special Olympics' Flame of Hope, the flame which lit the Eternal Flame of Hope to kick off Special Olympics' 50th anniversary celebration this past summer. Our partnership with Special Olympics represents our continuing effort to break down barriers and further build on Special Olympics' remarkable legacy of inclusion by engaging our employees around the world.

4. 5 top experiences in Reykjavik, Iceland

This past year we launched new routes near and far including Reykjavik, Iceland which may sound like a faraway destination — in actuality, it's only a four hour and forty-minute flight from Newark's International Airport (EWR). To celebrate the new route, we traveled to Iceland this summer with freelance photographer, Tim Landis, as part of our United Journey travel series. Don't forget to tag your travel stories in 2019 using the #MyUnitedJourney on social media.

5. After Landing: Denver 

In 2018, we kicked off After Landing, a travel guide series dedicated to bringing you insider tips and local recommendations on what to see and do in some of our favorite destinations. Our unique twist? We didn't compile the list ourselves (however, we think we know a thing or two), we went straight to the travel source — our employees who happen to be travel experts. Look out for more After Landing travel guides in 2019.

6. The Hawaiian Islands: Sand, surf and tropical trails

Enjoy beautiful beaches, water sports, snorkeling, rainforest hiking and tropical weather. Hawaii has all that and more on its five major islands, known worldwide for their array of outdoor activity indulgences.

7. 5 travel hot spots you don't want to miss in 2018

There are only so many trips you can take each year — so where did you adventure to in 2018? Did any of our top destinations make your travel hot spot list?

8. Following in her father's footsteps

Father and daughter pilot duo, Randy and Tamela, have flown the same type of aircraft, but have never flown a flight together. This past year, there was a chance happening where they were able to fly as a father-daughter flight crew. So many people have been influential in Tamela's journey, including her mother, sister, mentors, coworkers and friends, but it has been a very special relationship with her father that she feels forever grateful for.

9. 3 cities in Spain you need to visit this summer

White-sand beaches, mouthwatering food, and rich cultural history, it's hard to imagine a more idyllic destination to visit than Spain. Whether you're an art lover who's interested in exploring the masterworks of Picasso and Dalí, a parent looking to introduce their kids to the magic of Southern Europe, or you just want to relax on a sailboat as it drifts lazily along the sun-drenched coastline, you'll find exactly what you've been dreaming of in this Mediterranean paradise.

10. Our pledge to reduce greenhouse gas emissions

In September, we became the first U.S. airline to publicly commit to reducing our greenhouse emissions — 50 percent by 2050. This pledge further strengthens our commitment to becoming the world's most environmentally conscious airline. How are we going to do this? By making investments in fuel-efficient aircraft, implementing conservation-minded operational changes and pioneering the use of sustainable aviation biofuels. Stay tuned for more on this in 2019.

Runner-ups:

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

Making every step of the travel journey safer for you

By United Airlines, April 22, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

Scroll to top