United's Humanitarian Relief Flight to the Bahamas - United Hub

United's humanitarian relief flight to the Bahamas

By Marie Gray, September 19, 2019

As United's humanitarian Flight 2814 from IAH to the Bahamas departed for the islands on September 17, a little over two weeks after Hurricane Dorian struck the islands with the fury of a record-breaking Category 5 storm, the reality was stark. More than 1,300 people are still missing. Rebuilding in the Bahamas will take years. And the need for help remains urgent, with thousands of evacuees overflowing shelters and infrastructure on Grand Bahama and the Abaco Islands largely destroyed.

United is doing its part. As of September 18, we have raised more than $560,000 together with our four relief partners – Americares, Airlink, Global Giving and the American Red Cross -- to support victims of the storm through a Crowdrise funding campaign and MileagePlus award miles for members who donate $50 or more. And the resounding theme among the nearly 100 aid workers on the flight, which United and its partner Airlink helped coordinate, is that we are all, customers and employees included, part of the same response team.

The flight's passengers came from four organizations: Team Rubicon (U.S.), Team Rubicon Canada, Waves for Water and Mercy Corps. They are moms, grandfathers, ex-soldiers, sailors and infantry, as well as amazing civilians each wanting to play a part in giving these victims hope and a shot at rebuilding their lives.

Nina Augustine, a former Air Force security forces specialist who spent two years in Uganda, is a member of Waves For Water's Veteran Division, The Clean Water Corps. "We deliver water filtration systems and training to people who need access to clean water. I think it's pretty awesome what United is doing. Disaster response is a team effort. Every individual and organization brings a unique skill and resource to help people who have lost everything. But, if we can't get there, none of those skills and resources matter. United taking a lead in supporting moving relief workers to the disaster area is a critical component."

South Florida retired Army veteran Jed Marceau who volunteers with Team Rubicon said, "If you go down and you clear 50 feet of road, you can say you've accomplished something. You do the best you can to help people who need it the most. It makes you feel like you've achieved something." Marceau is signed up for a two-week stint and planning to make it a double.

Jonathen Davis served in the U.S. Navy for seven years as an expeditionary combat cameraman and has been with Team Rubicon longer than that at this point. "The partnership between United, Airlink, and Team Rubicon allows these 80 volunteers to provide disaster relief to communities in the Bahamas that have experienced devastating loss," he said. "Other than veterans, we also bring in first responders and other amazing civilians. We all come together to serve survivors who are looking for help and bring them steps closer to full recovery.

Team Rubicon's core capabilities include mucking out homes, tree branch clearing, heavy equipment operation, movement of piles of debris, and even medical care provided by EMTs with special verification granted by the World Health Organization to care for those they meet along the way.

"It's great that United is providing seats to this group," Davis said. "United and Airlink are team members of Team Rubicon. Without you all, we'd have to find another way to get ourselves there."

Angela Owen, senior program officer at Mercy Corps, says that her organization, too, could not be more thankful for the generous support it's receiving from United and its customers. "This helps incredibly with the response. Deploying staff quickly and easily to the Bahamas has been instrumental in our ability to distribute essentials like clean water, food and solar lanterns. Right now we are focusing our relief efforts on Grand Bahama island, one of the two hardest-hit islands where a large number of people who need assistance are located."

Retired Alaska flight paramedic Teresa Gray discussed the storm on the return flight from Nassau on Tuesday after finishing up a 10-day stint that began just a few days after Dorian hit. Gray founded Mobile Medics International three years ago to bridge what she identified as a unique gap in humanitarian response. "Our mission is to fill the gap from zero medical care [after a natural disaster] to functioning medical service."

As team leader, Gray notifies her volunteer roster of 150 physicians, nurses, and EMTs with plans for an activation, and they let her know if they want to take part. "We specialize in small teams," she said. "When you get into big teams, you're not mobile anymore. The more people you need, the more resources you need. We're never more than eight or nine on a mission, max. We went to Mozambique after the Category 4-equivalent Typhoon Kenneth, and a team of six people saw about 250 people a day."

Dorian, she said, was mind boggling.

"I've never seen anything like it. So much destruction and devastation. Hundreds and hundreds were washed out to sea. Abaco housed 40,000 people before. Now there are 300 to 400. The Haitians went to the smaller islands and Bahamians went to Nassau. All the shelters are overflowing."

The partnerships, the collaborations, the teaming and the sharing are all central features of disaster response, Gray said. "Your $5 donation matters. I can buy 1,000 doses of amoxicillin for $32. We also get a bit of intel about what else they need." Gray then goes back to World Central Kitchen's local feeding operation and shares information with other relief groups about what's lacking, where they need food and water, and where they need tents.

"There are no secrets in humanitarian medicine," she said. "You share what you get."

By the numbers so far:

  • $560,000+ raised through Crowdrise
  • 200,000 meals on Flight 2814 provided by Rise Against Hunger (RAH), including meals packed by United employees
  • 4,460 hygiene kits and sanitation supplies delivered for Heart to Heart International
  • Team Rubicon's 2 pallets on board of day packs, water, tents, filtration systems
  • 197 relief volunteers transported (93 on the charter, 104 provided by United through Airlink)
  • One humanitarian charter (Boeing 777-200)
  • 30,000 lbs. of relief supplies transported

Want to help? You can join us in our disaster relief efforts by donating to our Crowdrise fundraising campaign here.

Jessica Kimbrough named Chief Diversity, Equity and Inclusion Officer

By The Hub team, July 10, 2020

Jessica Kimbrough, currently Labor Relations and Legal Strategy Managing Director, will take on the new role of Chief Diversity, Equity and Inclusion Officer Managing Director.

Jessica assumes this new and expanded position to focus on global inclusion and equity as part of our enhanced commitment to ensure best practices across the business to strengthen our culture.

In this role, Jessica will be responsible for helping United redefine our efforts on diversity, equity and inclusion – ensuring that our programs and approach are strategic, integrated and outcome-oriented, while we continue to build a culture that reflects our core values. She will report to Human Resources and Labor Relations EVP Kate Gebo.

"Jessica's appointment to this role is another critical step our executive team is taking to ensure diversity, equity and inclusion remains a top priority at United," said CEO Scott Kirby. "Given her drive, experience and commitment to champion collaboration and allyship among our employee business resource groups, she is uniquely qualified to take on this position and I look forward to working closely with her."

As Labor Relations and Legal Strategy Managing Director, Jessica worked closely with senior management to create and maintain positive labor relations among our unionized workforce, providing counsel on labor litigation, negotiations, contract administration, organizing issues and managing attorneys who represent United in labor relations. Previously, she served as Labor and Employment Counsel in our legal department.

Jessica has a passion for creating a pipeline of diverse lawyers and leaders, and was honored as one of Chicago Defender's "Women of Excellence" for excellence in her career and civic engagement in 2017. She currently serves as President of uIMPACT, our women's employee business resource group.

Jessica's new role is effective immediately.

United Cargo and logistics partners keep critical medical shipments moving

By The Hub team, July 02, 2020

By working together and strengthening partnerships during these unprecedented times, our global community has overcome challenges and created solutions to keep the global supply chain moving. As COVID-19 continues to disrupt the shipping landscape, United and our industry partners have increasingly demonstrated our commitment to the mission of delivering critical medical supplies across the world.

United Cargo has partnered with DSV Air and Sea, a leading global logistics company, to transport important pharmaceutical materials to places all over the world. One of the items most critical during the current crisis is blood plasma.

Plasma is a fragile product that requires very careful handling. Frozen blood plasma must be kept at a very low, stable temperature of negative 20 degrees Celsius or less – no easy task considering it must be transported between trucks, warehouses and airplanes, all while moving through the climates of different countries. Fortunately, along with our well-developed operational procedures and oversight, temperature-controlled shipping containers from partners like va-Q-tec can help protect these sensitive blood plasma shipments from temperature changes.

A single TWINx shipping container from va-Q-tec can accommodate over 1,750 pounds of temperature-sensitive cargo. Every week, DSV delivers 20 TWINx containers, each one filled to capacity with human blood plasma, for loading onto a Boeing 787-9 for transport. The joint effort to move thousands of pounds of blood plasma demonstrates that despite the distance, challenges in moving temperature-sensitive cargo and COVID-19 obstacles, we continue to find creative solutions with the help of our strong partnerships.

United Cargo is proud to keep the commercial air bridges open between the U.S. and the rest of the world. Since March 19, we have operated over 3,200 cargo-only flights between six U.S. hubs and over 20 cities in Asia, Australia, Europe, South America, India, the Caribbean and the Middle East.

Celebrating Juneteenth

By United Airlines, June 18, 2020

A message from UNITE, United Airlines Multicultural Business Resource Group

Fellow United team members –

Hello from the UNITE leadership team. While we communicate frequently with our 3,500 UNITE members, our platform doesn't typically extend to the entire United family, and we are grateful for the opportunity to share some of our thoughts with all of you.

Tomorrow is June 19. On this day in 1865, shortened long ago to "Juneteenth," Union soldiers arrived in Galveston, Texas, to announce that the Civil War had ended and all enslaved individuals were free. For many in the African-American community, particularly in the South, it is recognized as the official date slavery ended in the United States.

Still, despite the end of slavery, the Constitutional promise that "All men are created equal" would overlook the nation's Black citizens for decades to come. It wasn't until nearly a century later that the Civil Rights Act (1964) ended legal segregation and the Voting Rights Act (1965) protected voting rights for Black Americans. But while the nation has made progress, the killings of Ahmaud Arbery, Breonna Taylor and George Floyd have made it undeniably clear that we still have a lot of work to do to achieve racial parity and inclusion.

Two weeks ago, Scott and Brett hosted a virtual town hall and set an important example by taking a minute, as Brett said, "to lower my guard, take off my armor, and just talk to you. And talk to you straight from the heart."

Difficult conversations about race and equity are easy to avoid. But everyone needs to have these conversations – speaking honestly, listening patiently and understanding that others' experiences may be different from your own while still a valid reflection of some part of the American experience.

To support you as you consider these conversations, we wanted to share some resources from one of United's partners, The National Museum of African American History and Culture. The museum will host an all-day Virtual Juneteenth Celebration to recognize Juneteenth through presentations, stories, photographs and recipes. The museum also has a portal that United employees can access called Talking About Race, which provides tools and guidance for everyone to navigate conversations about race.

Our mission at UNITE is to foster an inclusive working environment for all of our employees. While we are hopeful and even encouraged by the widespread and diverse show of support for African Americans around the country – and at United - we encourage everyone to spend some time on Juneteenth reflecting on racial disparities that remain in our society and dedicating ourselves to the work that still must be done to fight systemic racism. By honoring how far we've come and honestly acknowledging how far we still must go, we believe United – and the incredible people who are the heart and soul of this airline - can play an important role in building a more fair and just world.

Thank you,

UNITE (United Airlines Multicultural Business Resource Group)

Leadership Team

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