United's Humanitarian Relief Flight to the Bahamas - United Hub

United's humanitarian relief flight to the Bahamas

By Marie Gray, September 19, 2019

As United's humanitarian Flight 2814 from IAH to the Bahamas departed for the islands on September 17, a little over two weeks after Hurricane Dorian struck the islands with the fury of a record-breaking Category 5 storm, the reality was stark. More than 1,300 people are still missing. Rebuilding in the Bahamas will take years. And the need for help remains urgent, with thousands of evacuees overflowing shelters and infrastructure on Grand Bahama and the Abaco Islands largely destroyed.

United is doing its part. As of September 18, we have raised more than $560,000 together with our four relief partners – Americares, Airlink, Global Giving and the American Red Cross -- to support victims of the storm through a Crowdrise funding campaign and MileagePlus award miles for members who donate $50 or more. And the resounding theme among the nearly 100 aid workers on the flight, which United and its partner Airlink helped coordinate, is that we are all, customers and employees included, part of the same response team.

The flight's passengers came from four organizations: Team Rubicon (U.S.), Team Rubicon Canada, Waves for Water and Mercy Corps. They are moms, grandfathers, ex-soldiers, sailors and infantry, as well as amazing civilians each wanting to play a part in giving these victims hope and a shot at rebuilding their lives.

Nina Augustine, a former Air Force security forces specialist who spent two years in Uganda, is a member of Waves For Water's Veteran Division, The Clean Water Corps. "We deliver water filtration systems and training to people who need access to clean water. I think it's pretty awesome what United is doing. Disaster response is a team effort. Every individual and organization brings a unique skill and resource to help people who have lost everything. But, if we can't get there, none of those skills and resources matter. United taking a lead in supporting moving relief workers to the disaster area is a critical component."

South Florida retired Army veteran Jed Marceau who volunteers with Team Rubicon said, "If you go down and you clear 50 feet of road, you can say you've accomplished something. You do the best you can to help people who need it the most. It makes you feel like you've achieved something." Marceau is signed up for a two-week stint and planning to make it a double.

Jonathen Davis served in the U.S. Navy for seven years as an expeditionary combat cameraman and has been with Team Rubicon longer than that at this point. "The partnership between United, Airlink, and Team Rubicon allows these 80 volunteers to provide disaster relief to communities in the Bahamas that have experienced devastating loss," he said. "Other than veterans, we also bring in first responders and other amazing civilians. We all come together to serve survivors who are looking for help and bring them steps closer to full recovery.

Team Rubicon's core capabilities include mucking out homes, tree branch clearing, heavy equipment operation, movement of piles of debris, and even medical care provided by EMTs with special verification granted by the World Health Organization to care for those they meet along the way.

"It's great that United is providing seats to this group," Davis said. "United and Airlink are team members of Team Rubicon. Without you all, we'd have to find another way to get ourselves there."

Angela Owen, senior program officer at Mercy Corps, says that her organization, too, could not be more thankful for the generous support it's receiving from United and its customers. "This helps incredibly with the response. Deploying staff quickly and easily to the Bahamas has been instrumental in our ability to distribute essentials like clean water, food and solar lanterns. Right now we are focusing our relief efforts on Grand Bahama island, one of the two hardest-hit islands where a large number of people who need assistance are located."

Retired Alaska flight paramedic Teresa Gray discussed the storm on the return flight from Nassau on Tuesday after finishing up a 10-day stint that began just a few days after Dorian hit. Gray founded Mobile Medics International three years ago to bridge what she identified as a unique gap in humanitarian response. "Our mission is to fill the gap from zero medical care [after a natural disaster] to functioning medical service."

As team leader, Gray notifies her volunteer roster of 150 physicians, nurses, and EMTs with plans for an activation, and they let her know if they want to take part. "We specialize in small teams," she said. "When you get into big teams, you're not mobile anymore. The more people you need, the more resources you need. We're never more than eight or nine on a mission, max. We went to Mozambique after the Category 4-equivalent Typhoon Kenneth, and a team of six people saw about 250 people a day."

Dorian, she said, was mind boggling.

"I've never seen anything like it. So much destruction and devastation. Hundreds and hundreds were washed out to sea. Abaco housed 40,000 people before. Now there are 300 to 400. The Haitians went to the smaller islands and Bahamians went to Nassau. All the shelters are overflowing."

The partnerships, the collaborations, the teaming and the sharing are all central features of disaster response, Gray said. "Your $5 donation matters. I can buy 1,000 doses of amoxicillin for $32. We also get a bit of intel about what else they need." Gray then goes back to World Central Kitchen's local feeding operation and shares information with other relief groups about what's lacking, where they need food and water, and where they need tents.

"There are no secrets in humanitarian medicine," she said. "You share what you get."

By the numbers so far:

  • $560,000+ raised through Crowdrise
  • 200,000 meals on Flight 2814 provided by Rise Against Hunger (RAH), including meals packed by United employees
  • 4,460 hygiene kits and sanitation supplies delivered for Heart to Heart International
  • Team Rubicon's 2 pallets on board of day packs, water, tents, filtration systems
  • 197 relief volunteers transported (93 on the charter, 104 provided by United through Airlink)
  • One humanitarian charter (Boeing 777-200)
  • 30,000 lbs. of relief supplies transported

Want to help? You can join us in our disaster relief efforts by donating to our Crowdrise fundraising campaign here.

Making our app more accessible for people with disabilities

By The Hub team, October 28, 2020

We're proud to launch a redesigned version of our United app to make it easier for customers with visual disabilities to manage all aspects of day-of travel, including check-in, viewing reservation details and flight status, bag tracking and more.

This latest version of our app is now available to both Android and iOS users, and it offers increased color contrast and more space between graphics. Furthermore, we have reorganized how information is displayed and announced to better integrate with screen reader technologies like VoiceOver and TalkBack, which are built into most handheld devices. By restructuring the way the information is organized on the app, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app.

United Zoom backgrounds for AvGeeks

By The Hub team, October 27, 2020

Calling all AvGeeks and travelers! Take your next video call from a United Polaris® seat, the cockpit or cruising altitude with United-themed backgrounds for use on Zoom and Microsoft Teams.

Newly added to our collection is a background encouraging our employees and customers to vote. Our mission is to connect people and unite the world — and one of the most important ways to do that is to engage in the democratic process. No matter which party you support, we know our democracy will be stronger if you make your voice heard and vote.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started.

Looking back at a landmark year with Special Olympics

By Ryan Wilks, October 19, 2020

Earlier this summer, we shone a light on our flagship partnership with Special Olympics and our commitment to the Inclusion Revolution. In that same story, we introduced you to our four Special Olympics Service Ambassadors, Daniel, Kyle, Lauren and Zinyra (Z), who, this month, celebrate one year working at Chicago O'Hare International Airport as part of the United family.

This groundbreaking, inclusive employment program took off as a part of our ongoing partnership with Special Olympics, a community relationship that employees across the company hold close to heart. The original 'UA4' (as they call themselves) have become an integral part of the United team serving customers at O'Hare Airport. Even from behind their masks, their wide smiles and effervescent spirit exude and bring life to the service culture of excellence we strive towards every day.

"The UA4 are more than just customer service ambassadors. They are shining examples of how inclusion, accessibility and equity can have monumental impacts on the culture and service of a business and community," said Customer Service Managing Director Jonna McGrath. "They have forever changed who we are as a company. While they often talk about how United and this opportunity has changed their lives, they have changed ours in more ways than we can count."

In the two years of partnership with Special Olympics, United employees have volunteered over 10,500 hours of service at events around the world and donated over $1.2 million worth of travel to the organization.

"This inclusive employment program is what community partnerships, like ours with Special Olympics, are all about: collaborating to identify areas where the needs of the community intersect with the cultural and business opportunity, then creating the infrastructure and programming to bring the two together," said Global Community Engagement Managing Director Suzi Cabo. "Through this program, our goal is to show other companies that when you put a committed effort and focus towards inclusion and breaking down barriers, you transform lives. I challenge other business around the world to follow our lead in joining the Inclusion Revolution."

Check out the video below to hear from our Special Olympics Service Ambassadors firsthand.

youtu.be

Scroll to top