An update on Hurricane Lane - United Hub

Hurricane Lane update: On approach to Hawaii

By United Airlines, August 23, 2018

As of Thursday afternoon, Hurricane Lane is still a Category 4 hurricane and continues to track toward the Hawaiian Islands. Current forecasts predict Lane will make a turn to the west and not make landfall. However, the current track and speed are already producing large amounts of rain. Some areas could see more than 30 inches of rain during the storm. With the forecasted rain and accompanying high winds, the Network Operations Center (NOC) has made the decision with the Hawaii station to cancel flight in and out of Kahului Airport (OGG) in Maui tomorrow — Friday, August 24. Additionally, the first two arrivals into Kona International Airport (KOA) on the Island of Hawaii will be delayed by approximately three hours on Friday. All other island stations are making storm preparations and planning normal operations.

Additionally, we have taken steps to reduce fares beyond what a regular last-minute fare would be and we encourage our customers who are traveling to, from or through areas affected by Hurricane Lane to take advantage of our waiver policies in place where the change fee and any difference in fare will be waived. The waiver is for travel scheduled through August 26 for flights out of the following airports:

  • Hilo, Hawaii (ITO)
  • Honolulu, Oahu, Hawaii (HNL)
  • Kahului, Maui, Hawaii (OGG)
  • Kailua-Kona, Hawaii (KOA)
  • Lihue, Hawaii (LIH)

The change fee and any difference in fare will be waived for new United flights departing on or before September 9, 2018, as long as travel is rescheduled in the originally ticketed cabin (any fare class) and between the same cities as originally ticketed.

We have also scheduled two additional flights today from Honolulu (HNL) to San Francisco (SFO). We continue to closely monitor the weather situation and customers can visit united.com or our app for the latest updates and developments.

Customers who require rebooking or customers without reservations should not go to the airport. Instead we encourage customers to call 1-800-UNITED-1 where they can rebook.

The NOC and local leadership are determining our ability to upgauge and add extra room on aircraft after the storm passes. Our operations team is currently securing our hangar in Daniel K. Inouye Airport in Honolulu (HNL), and local leaders and Human Resources teams are reaching out to employees to make sure everyone is safe. We are making plans to provide rooms at nearby hotels for employees to ensure there is staffing available at the airports to handle any customer needs.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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