A Place that Wows at Every Turn - United Hub

Iceland: A place that wows at every turn

By The Hub team

"It felt like a different planet. Everywhere you go is beautiful."

Iceland: A land of diverse and breathtaking Nordic landscapes – from glistening glaciers, incredible waterfalls, exploding geysers and more, you can find it all across this vast land of marvelousness.

For freelance photographer Tim Landis, a trip to Iceland was a dream come true – an island of immense beauty asking to be captured through a lens.

But Tim's dream was fulfilled both professionally and personally. Thanks to United's MileagePlus® program, Tim's wife Staci and their three children -- Makenzie (16), Madden (13) and Amara (11) – came along for the incredible experience.

"Soaking it all in was amazing but watching my family experience it as well was even better," said Tim.

World-famous Blue Lagoon

It was the ultimate family adventure – four days filled with the best of the best that Iceland has to offer. The trip kicked off with a stop at the world-famous Blue Lagoon, a geothermal spa whose vivid turquoise water attracts tourists from all over the world. Each day that followed brought a new sense of curiosity and wonder.

Day 2

A drive along the Golden Circle, stopping to marvel at the gorgeous sights of Thingvellir National Park, playing the waiting game anticipating when the geysir will erupt and taking in the massiveness of the Gullfoss waterfall.

Dyrh\u00f3laey cliff

Day 3

Continuing on to Vik along the stunning southern coast of Iceland visiting various sites along the way, including two of Iceland's most famous waterfalls Seljalandsfoss and Skógafoss. A bit of rain and fog didn't deter plans to check out Dyrhólaey, where the sea meets the dramatic cliff and where you can catch a glimpse of a puffin, Iceland's most famous bird.

Kayaking through the J\u00f6kuls\u00e1rl\u00f3n Glacier Lagoon

Day 4

The fourth day began with an early wake-up call to drive to Skaftafell National Park, home to some of the most precious natural pearls of the country. Here, you'll find breathtaking scenery, rugged mountains and beautiful glaciers, and a variety of plants and wildlife. The day continued with a boat excursion at Jökulsárlón Glacier Lagoon where you can cruise between the marvelous icebergs which regularly break off the glacier and make their way to the sea.

The Landis family will forever be able to look back on their Icelandic adventure through the awe-inspiring photography they captured. But beyond the unreal scenery, unforgettable memories and unbelievable experience, the family's #UnitedJourney trip strengthened the Landis' most precious treasure: their unbreakable bond.

"One of the biggest takeaways from the trip is that we all saw each other grow in a small way. As parents, we got to see our kids be creative while also allowing them the space to interpret the world in their own way," said Staci. "I didn't travel much as a kid so being able to be alongside them during this opportunity and watch them take it all in is truly special."

As for Tim, he says the chance to share this journey through Iceland with his family is almost indescribable.

"It was incredible to experience a multitude of 'firsts' together – new and different foods, a variety of new experiences, landscapes we're never seen before and experiencing the grandeur of so many amazing piece of natural history," he said. "This trip was one for the books and we're so thankful for the opportunity."

Reynisfjara Black Sand Beach

5 tips & tricks we learned during our Icelandic experience:

  • Layers, layers, layers! A famous saying in Iceland is: "If you don't like the weather, just wait 5 minutes." The expression reflects the notoriously changeable weather of the country, so pack for all four seasons because chances are, you'll experience them all in one day.
  • Rent a car. Most of Iceland's top attractions are remote and spread out around the island, and with no railway system, your options of getting around are limited. Rent a car and hit the road for the ultimate road trip! *Note: Car rental is quite pricey in Iceland but use your MileagePlus® miles to book via Hertz and earn miles for your next adventure.
  • Factor in time for extra stops. Driving around Iceland is far from boring and each turn reveals a breathtaking landscape after the next. Plan for extra stops along the way because trust us, you will want to stop and take in the beauty. Note: Fill up whenever you see a gas stations – you never know how long it'll be before you see another one.
  • Order fish and chips at least once. Surrounded by the North Atlantic, no wonder Iceland offers some of the freshest seafood around. Our favorite? The classic fish and chips, specifically from the small red shack at the entrance to Skógafoss. A must, if you ask us!
  • Prepare to throw off your sleeping habits. During the summer months, Iceland has daylight for up to 20+ hours per day while in the winter, the may only be a few hours of daylight. Either way, adjusting your body to a sleep schedule is tricky.

Inspired to take your Icelandic adventure? United offers seasonal, daily nonstop flights from Newark to Reykjavik – only a four hour and forty minute flight! Book at United.com.

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United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

Making every step of the travel journey safer for you

By United Airlines, April 22, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

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