United begins serving Illy premium coffee - United Hub

Taste the World with Just One Sip as illy Premium Coffee Takes Flight on United

June 30, 2016

CHICAGO, June 30, 2016 /PRNewswire/ -- Starting Friday, July 1, customers aboard United Airlines flights around the world can experience illy, the premium coffee roaster known for its consistent and unparalleled quality in over 140 countries.

"United chose illy as our global coffee partner because they represent the gold standard of premium coffee and they share our commitment to creating an elevated, distinctive experience for our customers," said Jimmy Samartzis, United's vice president of Food Services and United Clubs. "We acted on customer feedback and are delivering a product our employees are proud to serve, while bringing excellence and passion to every one of the 72 million cups of coffee we serve inflight every year."

The company, known for its commitment to sustainability, was also selected as a partner because it reflects United's global network and and commitment to creating a premium experience for its customers. Illy purchases only from the top one percent of Arabica beans grown directly from growers in Brazil, Central America, India and Africa to create the distinct flavor of illy's unique blend. Its supply chain is certified sustainable ensuring social and economic development for the growers and the best coffee quality for customers and coffee lovers around the world.

"Over the past several months, we experienced an overwhelmingly positive response from United's customers and employees that illy is coming onboard. We are very proud to be the coffee that millions of customers enjoy in United Clubs and now on all flights," said Andrea Illy, Chairman of illycaffe s.p.a. "The illy brand is known around the world for its unparalleled quality and nearly 85 years of expertise in science and innovation, which positions us well to meet the needs of United."

To understand what makes a truly great coffee experience, United deployed its team of food and beverage experts and engaged employees in both the airport and in flight. While in flight, employees and customers tasted several brands and blends and provided their feedback. View more about United's coffee selection process.

Illy's Research and Development spent months testing many parameters for brewing and serving coffee in flight, ranging from different roasts to grind size, in order to achieve the highest quality cup of coffee when brewed and served at 35,000 feet. The team recommended a darker roast bean to ensure a bold flavor with noticeable chocolate notes. After testing the blend with customers, they most frequently selected illy's dark roast as the best taste.

Read more about how United and illy discovered the right inflight brew on United Hub.  

United and illy Facts

  • United announces global coffee partnership with illy, November 2015.
  • United begins serving illy premium dark roast in United Club locations, December 2015.
  • United will serve more than 72 million cups of coffee this year or more than 200,000 cups per day.

 

Access video and photos here: illy and United photos and illy and United b-roll

 

 

 

About United

United Airlines and United Express operate an average of 5,000 flights a day to 336 airports across six continents. In 2015, United and United Express operated more than 1.5 million flights carrying more than 140 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates more than 715 mainline aircraft, and this year, the airline anticipates taking delivery of 21 new Boeing aircraft, including 737 NGs, 787s and 777s. The airline is a founding member of Star Alliance, which provides service to 192 countries via 28 member airlines. Approximately 86,000 United employees reside in every U.S. state and in countries around the world. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol UAL.

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SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Now Cleaning Flight Decks with UVC Lighting

August 06, 2020

CHICAGO, Aug. 6, 2020 /PRNewswire/ -- United Airlines is now cleaning pilot flight decks with Ultraviolet C (UVC) lighting technology on most aircraft at its hub airports to disinfect the flight deck interior and continue providing pilots with a sanitary work environment. The airline is using handheld, AUVCo blades from the American Ultraviolet company to kill any viruses that may reside on sensitive switches and touch screen displays within the flight deck.

United Airlines Plans to Resume Service on More Than 25 International Routes in September

July 31, 2020

CHICAGO, July 31, 2020 /PRNewswire/ -- United Airlines today announced it plans to resume service on nearly 30 international routes in September, including flights to Asia, India, Australia, Israel and Latin America and to continue to add ways to visit popular vacation destinations in the Caribbean, Hawaii and Mexico. The airline intends to fly 37% of its overall schedule in September as compared to the same period last year and is a 4% increase in capacity compared to what is planned for August 2020. United is also extending its waiver of change fees and award redeposit fees for reservations through August 31.

Passengers Can Now Text Cleaning and Safety Questions Directly to United Airlines

July 30, 2020

CHICAGO, July 30, 2020 /PRNewswire/ -- United Airlines today launched a new chat function – the United Automated Assistant – to give customers a contactless option to receive immediate access to information about cleaning and safety procedures put in place due to COVID-19. Customers can text "Clean" to FLYUA (35982) and get answers to questions about masks, boarding procedures, touchless check-in options and more, without having to call, search online or wait in a line for an answer. The United Automated Assistant is one of many recent innovations that have been developed to modernize the airline's service and create a more seamless experience for our customers. This launch follows another recently announced digital product that allows United customers on standby and upgrade lists to receive text notifications once they have been cleared and assigned a seat, saving them time and further limiting person-to-person interactions.


United Airlines Names Sasha Johnson Vice President Corporate Safety

July 24, 2020

CHICAGO, July 24, 2020 /PRNewswire/ -- United Airlines today announced that Sasha Johnson will become the company's Vice President of Corporate Safety following Michael Quiello's retirement from United, effective October 1. Johnson, who currently serves as United's managing director of International Regulatory and Policy, will report to United's Chief Operations Officer Jon Roitman.

In her new role, Johnson will manage all aspects of worldwide aviation safety, ground safety, quality assurance, medical, workers compensation, managed care, business continuity, family assistance and emergency operations for United.

"Sasha is a highly respected and well-established leader with a proven track record of navigating some of the most challenging safety and regulatory issues in our industry," said Scott Kirby, United's chief executive officer. "Her unparalleled capacity for collaboration, teamwork and creative solutions will be a tremendous asset to our corporate safety team during one of the most challenging periods our industry has ever faced. We wish Mike well and appreciate his efforts over the past decade to not only lead United's safety programs but also take on a mentorship role for young people interested in aviation."

During Quiello's 11 years with United, the Corporate Safety team accomplished some tremendous milestones, including the highly complex process that resulted in United's single operating certificate after the merger with Continental Airlines. Quiello championed the company's active participation in the OSHA Voluntary Protection Program, and under his leadership, the United team's data visualization program won the National Safety Council's highest award.

Before joining United in 2015, Johnson worked for more than a decade at the Federal Aviation Administration and with the Department of Transportation in various roles including chief of staff at the FAA; assistant to the secretary and director of public affairs, and press secretary at the DOT. In these roles, she developed a comprehensive understanding of the issues critical to aviation safety, honed by her work in crisis management with the FAA administrator and the DOT secretary. 

Prior to that, Johnson spent more than a decade in broadcast journalism at CNN, including covering campaigns and elections as a senior producer.

Johnson holds a Bachelor of Science degree from the S.I. Newhouse School of Public Communications at Syracuse University.

About United

United's shared purpose is "Connecting People. Uniting the World." For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Extends Mask Requirements to Airports

July 22, 2020

CHICAGO, July 22, 2020 /PRNewswire/ -- United Airlines today announced that customers will be required to wear a face covering in the more than 360 airports where the airline operates around the world. This includes United customer service counters and kiosks, United Club locations, United's gates and baggage claim areas. If customers refuse to comply, they may be refused travel and banned from flying United at least while the mask requirement is in place. This will be effective for all customers traveling on and after July 24 regardless of when their ticket was purchased. United also will strengthen its mask exemption policy by only excluding children under the age of two. If a passenger believes that there are extraordinary circumstances that warrant an exception, they should contact United or speak to a representative at the airport.

United Airlines Took Industry-Leading Steps to Manage Historic Impact of COVID-19 in Q2

July 21, 2020

CHICAGO, July 21, 2020 /PRNewswire/ -- United Airlines (UAL) today announced second quarter 2020 financial results, the most difficult financial quarter in its 94-year history, with a net loss of $1.6 billion, and an adjusted net loss¹ of $2.6 billion. Total operating revenues were down 87.1% year-over-year, on an 87.8 percent decrease in capacity year-over-year. The company's total liquidity as of the close of business on Monday, July 20, 2020 was approximately $15.2 billion. United now expects liquidity at the end of the third quarter to be over $18 billion.

United Airlines to Maximize Ventilation System During Boarding and Deplaning

July 20, 2020

CHICAGO, July 20, 2020 /PRNewswire/ -- United Airlines today announced that the carrier will now maximize air flow volume for all mainline aircraft high-efficiency particulate air (HEPA) filtration systems during the entire boarding and deplaning process, helping further reduce the spread of COVID-19. In combination with the HEPA filters, the air conditioning and pressurization system onboard United's mainline aircraft recirculates the air every 2-3 minutes and removes 99.97% of particles – including viruses and bacteria during both ground and air operations – making the air onboard a plane significantly cleaner than what people typically experience in restaurants, grocery stores, schools or even some hospitals. United pilots and ground staff are working to implement this new procedure for mainline aircraft beginning July 27.

United Airlines Named a Top Company for Disability Inclusion for Fifth Consecutive Year

July 15, 2020

CHICAGO, July 15, 2020 /PRNewswire/ -- United Airlines was recognized for the fifth consecutive year as a top-scoring company and best place to work for disability inclusion with a perfect score of 100 on the 2020 Disability Equality Index (DEI). The 2020 DEI measured United's inclusion criteria including: culture & leadership; enterprise-wide access; employment practices; community engagement and supplier diversity.

United Airlines to Hold Webcast of Second-Quarter 2020 Financial Results

July 07, 2020

CHICAGO, July 7, 2020 /PRNewswire/ -- United Airlines will hold a conference call to discuss second-quarter 2020 financial results on Wednesday, July 22, at 9:30 a.m. CT/10:30 a.m. ET. A live, listen-only webcast of the conference call will be available at ir.united.com. The company will issue its second-quarter earnings release and third-quarter investor update after market close on Tuesday, July 21.

United Airlines Further Expands International Schedule: Adds New Service Between Chicago and Tel Aviv

July 07, 2020

Chicago, July 6, 2020 – United Airlines today announced it is further expanding its international schedule in September with new nonstop service three days a week between Chicago O'Hare and Tel Aviv's Ben Gurion International Airport. United also announced it is reinstating service between Chicago and Hong Kong as well as between Los Angeles and Sydney.

United Announces Completion of MileagePlus Senior Secured Notes Offering

July 02, 2020

CHICAGO, July 2, 2020 /PRNewswire/ -- Today, United Airlines, Inc. ("United") announced the completion of the private offering by Mileage Plus Holdings, LLC, a direct wholly-owned subsidiary of United that operates the MileagePlus program ("MPH"), and Mileage Plus Intellectual Property Assets, Ltd., an indirect wholly-owned subsidiary of MPH ("MIPA" and, together with MPH, the "MileagePlus Subsidiaries") of an aggregate of $3.8 billion in principal amount of 6.50% senior secured notes due 2027 (the "Notes"). Concurrently with the issuance of the Notes, the MileagePlus Subsidiaries entered into a credit agreement providing for a term loan facility ("Term Loan Facility") in an aggregate amount of $3.0 billion. Borrowings under the Term Loan Facility will bear interest at a variable rate equal to LIBOR (but not less than 1.0% per annum) plus 5.25% per annum. The MileagePlus Subsidiaries intend to loan the net proceeds from the offering of the Notes and borrowings under the Term Loan Facility to United, after depositing a portion of such proceeds in reserve accounts for the Notes and the Term Loan Facility.

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