United Women: In her own words... - United Hub

In her own words...

By The Hub team, November 01, 2019

Amelia Earhart said,

"My ambition is to have this wonderful gift produce practical results for the future of commercial flying and for the women who may want to fly tomorrow's planes."

Earhart's words and actions have been an inspiration for generations of women hoping to fly. However, the aviation industry is still a male-dominated field so we asked some of United's women in charge to share their inspiration and the secrets to success in their own words.

Jill Kaplan

Hi! My name is Jill Kaplan.

I live in New York and my favorite part about working/playing here is everything!

I am the New York/New Jersey President at United Airlines.

I am most proud of raising two young women who, while not perfect, are smart, hardworking and ambitious as well as kindhearted, thoughtful and open-minded and have supported me taking risks in order to build my career and in turn support my family.

My great grandma was an entrepreneur in the auto industry and leader before her time. She was 4'10" and inspired me because she was fearless, tough, smart, hardworking, socially intuitive while also being kind, generous and cared deeply about her employees and customers.

The world needs more female leaders so that younger generations can be inspired to go out of their comfort zone and realize that there are no roadblocks in achieving your desired goal.

As a woman working in the aviation industry, time has been the greatest challenge for me because there is no shortage of opportunities to explore, issues to tackle, customers and employees to speak with, new initiatives to launch, community events to participate in and the list goes on and on …

My best advice for other women in aviation is to speak up, ask for what you want, be bold and never be afraid to question something you don't understand, don't agree with or [that] makes you uncomfortable.

Janet Lamkin

Hi! My name is Janet Lamkin.

I live in San Francisco, and my favorite part about working/playing here is the beauty of this remarkable city and the ability to walk through the neighborhoods.

I am the California President at United Airlines.

I am most proud of the fact that I didn't follow the advice of many and instead listened to my inner voice and took a different course than many of my friends after college. My husband and I traveled and lived abroad, and then we put one another through graduate school while the norm was to buy a house and start a family.

There are several famous women who have inspired me over the years, but my true inspiration comes from my local group of women leaders/friends who work hard every day determined to navigate their lives with grace, fairness, and compassion and to feel good about what they have done at the end of the day. There is a small group of us that connects on a regular basis to check in on jobs/family/life and we support one another in everything we do. Our tag name is Artemis. A Greek goddess who was very powerful and healing!

The world needs more female leaders so that different leadership styles can be highlighted and modeled.

As woman working in the aviation industry, I am excited to be in the world of travel. When I was 16 I traveled to Guadalajara and it changed by life. I was excited to explore different thoughts, cultures, etc. and it served as a strong motivation through school. Our industry has so many opportunities to bring the joy and value of travel to so many.


Sharon Grant

Hello! My name is Sharon T. Grant.

I live in Chicago, IL (USA), and my favorite part about working here is learning something brand new about the aviation industry every day.

My favorite part about playing here is it never gets old just hanging at the airport gazing at our planes taking off and landing.

I am the Vice-President, Chief Community Engagement Officer at United Airlines.

I am most proud of seeing the many colleagues I have managed take on new roles and leadership positions across the company.

Dr. Condoleezza Rice is a leader who inspires me because she was the first female African-American Secretary of State commanding the highest position of leadership responsible for guiding the relations of the US with the world. She embodies the utmost of power, dignity and grace.

The world needs more female leaders so that we can advance the pace of creativity and innovation. Until we close the gap of diversity in thought and action, we will not realize our fullest potential.

As a woman working in the aviation industry, balancing work and family has been the greatest challenge for me. Rising to this challenge has sharpened my strengths and I am grateful to have raised four children during my 26 years in the industry.

My best advice for other women in aviation is to take risks by pursuing various careers throughout your service in the industry. The aviation industry provides a rich and diverse spectrum of challenging fields, in many of which women are still largely underrepresented. The future of our growth and success is dependent on women owning a seat at every table of the organization. The future generation of women leaders is looking to you to keep paving the way.

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

Making every step of the travel journey safer for you

By United Airlines, May 20, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

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