Innovative Mobile Strategy Helps Customers - United Hub
Company

Innovative mobile strategy helps customers

By Matt Adams, August 22, 2017

Bringing service to our customers, wherever they are and in any situation: That's the underlying philosophy behind our bold new mobile strategy, an approach that earned us a spot on this year's list of CIO 100 Award winners.

Celebrating its 30th year, the annual CIO 100 Awards honor the 100 organizations that have best demonstrated a commitment to innovation in serving their customers and marketplaces, and we couldn't be more proud to have our efforts recognized.

As you've seen over the past few years, we've invested heavily in mobility, providing roughly 60,000 handheld devices equipped with problem-solving applications to our employees at airports around the world. We've also recently begun outfitting some Tech Ops employees in our hubs with iPads on which to perform their checks, and we will roll out a larger Tech Ops mobility strategy in the near future once the testing phase is complete.

Most notably -- and one of the reasons why the CIO 100 judges bestowed this honor upon us -- we are the only airline with employee mobile devices that are both Wi-Fi and cellular-enabled, giving us a valuable contingency plan if and when network outages occur.

"This recognition is the culmination of a massive team effort, in terms of research, development and rollout, intended to revolutionize how our employees interact with customers," said Operations Technology VP Jason Birnbaum. "One of our aims was to take our agents from behind their podiums and put them out into the terminals, where they could do things like change seat assignments, re-book passengers and print luggage tags right where the customers are. A re-booking transaction that would have taken 10 minutes under the old, stationary system now takes less than two. And those are just some of the many examples of ways we are making the day-of-travel experience better."

United Makes it Easier for Customers to Find and Use Travel Credits

The airline offers customers the most transparent and user-friendly options in the industry to encourage and simplify using travel credits
By United Newsroom, September 23, 2021

CHICAGO, Sept. 23, 2021 /PRNewswire/ -- United today announced it is giving customers even more flexibility when they need to rebook their travel by helping them to find and use their travel credits. United is the only airline to make it easy for customers to use their credits by automatically displaying them as a payment option during the checkout process. This functionality will be available for MileagePlus® members first and the airline is working to roll it out to all customers in the near future. Also, beginning next week, United will be the first to let customers use their travel credits for extra legroom seats and to pre-pay for checked baggage.

United Airlines Plans to Begin Flights Between Washington, D.C. and Lagos, Nigeria in November

United to operate the first ever nonstop flight between Washington, D.C. and Lagos and offer more flights between D.C. and Africa than any other carrier
By United Newsroom, September 17, 2021

CHICAGO, Sept. 17, 2021 /PRNewswire/ -- United Airlines announced today that new service between Washington, D.C. and Lagos, Nigeria will begin November 29 (subject to government approval). The airline will operate three weekly flights connecting the U.S. capital to Nigeria's largest city, which is also the top Western African destination for U.S-based travelers. Tickets will be available for sale on united.com and the United app this weekend.

United, Honeywell Invest in New Clean Tech Venture from Alder Fuels, Powering Biggest Sustainable Fuel Agreement in Aviation History

United agrees to purchase 1.5 billion gallons of sustainable aviation fuel (SAF) over 20 years - which is one and a half times the size of the rest of the world's airlines' publicly announced SAF commitments combined
By United Newsroom, September 09, 2021

CHICAGO and DES PLAINES, Ill., Sept. 9, 2021 /PRNewswire/ -- United and Honeywell today announced a joint multimillion-dollar investment in Alder Fuels – a cleantech company that is pioneering first-of-its-kind technologies for producing sustainable aviation fuel (SAF) at scale by converting abundant biomass, such as forest and crop waste, into sustainable low-carbon, drop-in replacement crude oil that can be used to produce aviation fuel. When used together across the fuel lifecycle, the Alder technologies, coupled with Honeywell's Ecofining™ process, could have the ability to produce a carbon-negative fuel at spec with today's jet fuel. The goal of the technologies is to produce fuel that is a 100% drop-in replacement for petroleum jet fuel.

Scroll to top