Innovative Mobile Strategy Helps Customers - United Hub
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Innovative mobile strategy helps customers

By Matt Adams, August 22, 2017

Bringing service to our customers, wherever they are and in any situation: That's the underlying philosophy behind our bold new mobile strategy, an approach that earned us a spot on this year's list of CIO 100 Award winners.

Celebrating its 30th year, the annual CIO 100 Awards honor the 100 organizations that have best demonstrated a commitment to innovation in serving their customers and marketplaces, and we couldn't be more proud to have our efforts recognized.

As you've seen over the past few years, we've invested heavily in mobility, providing roughly 60,000 handheld devices equipped with problem-solving applications to our employees at airports around the world. We've also recently begun outfitting some Tech Ops employees in our hubs with iPads on which to perform their checks, and we will roll out a larger Tech Ops mobility strategy in the near future once the testing phase is complete.

Most notably -- and one of the reasons why the CIO 100 judges bestowed this honor upon us -- we are the only airline with employee mobile devices that are both Wi-Fi and cellular-enabled, giving us a valuable contingency plan if and when network outages occur.

"This recognition is the culmination of a massive team effort, in terms of research, development and rollout, intended to revolutionize how our employees interact with customers," said Operations Technology VP Jason Birnbaum. "One of our aims was to take our agents from behind their podiums and put them out into the terminals, where they could do things like change seat assignments, re-book passengers and print luggage tags right where the customers are. A re-booking transaction that would have taken 10 minutes under the old, stationary system now takes less than two. And those are just some of the many examples of ways we are making the day-of-travel experience better."

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

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