New Year, New United: Inside Our Latest Enhancements - United Hub

New year, new United: Inside our latest enhancements

By The Hub team

It's said that the key to sticking to your New Year's resolutions is making a series of small changes. A couple of months into 2019, we've rolled out several enhancements (some small, some not-so-small) that will add up to make our service more caring, dependable and efficient. It's a new year, and a new United.

United® Premium Plus

Different people have different needs when they travel, so for us, 2019 is all about providing more options and making it a little easier for you to customize your flight experience. Now, for travel starting March 30, you can book a United® Premium Plus seat for trans-Pacific or trans-Atlantic flights as well as flights from the U.S. to select destinations in South America.

United® Premium Plus seats are located closer to the front of the aircraft and offer a little more space to stretch your legs and arms, as well as more recline. There's also upgraded dining, free alcoholic beverages, larger entertainment screens, in-seat power and extra amenities to keep you comfortable and refreshed.

Free DIRECTV

We've all been that person trying to schedule a flight around the big game or the season premiere of our favorite TV show. Now, on all aircraft with seatback TVs (a little over 200 of the jets in our fleet), you'll be able to watch live television for free. More than 100 channels will be available to customers through DIRECTV®.

New aircraft

One of the most important aspects of being an airline is simply flying quality aircraft. This year, customers will see new additions to our fleet that are setting an even higher bar for reliability and fuel efficiency, meaning they'll help decrease our carbon emissions. And it's not just about operations — we're also working on ways to make flying more comfortable.

Re-imagined app

We're proud to have the most-downloaded app in the airline industry. And since so many people are looking at it, we decided to spruce it up a bit. If you haven't checked it out since we released the latest version, give the updated design and new content a spin.

More space to lounge

The latest addition to our club and lounge network is the new United Polaris® lounge at Los Angeles (LAX). It offers daybeds with Saks Fifth Avenue amenities, shower suites and even a valet to steam your clothes upon request. Upscale food and beverage selections change seasonally with inspiration from local California cuisine.

On the opposite coast, the United Polaris lounge at New York/Newark (EWR) caught the eye of CNN Travel, which listed it among "super-luxe airport lounges that may make you miss your flight."

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

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