New Year, New United: Inside Our Latest Enhancements - United Hub

New year, new United: Inside our latest enhancements

By The Hub team

It's said that the key to sticking to your New Year's resolutions is making a series of small changes. A couple of months into 2019, we've rolled out several enhancements (some small, some not-so-small) that will add up to make our service more caring, dependable and efficient. It's a new year, and a new United.

United® Premium Plus

Different people have different needs when they travel, so for us, 2019 is all about providing more options and making it a little easier for you to customize your flight experience. Now, for travel starting March 30, you can book a United® Premium Plus seat for trans-Pacific or trans-Atlantic flights as well as flights from the U.S. to select destinations in South America.

United® Premium Plus seats are located closer to the front of the aircraft and offer a little more space to stretch your legs and arms, as well as more recline. There's also upgraded dining, free alcoholic beverages, larger entertainment screens, in-seat power and extra amenities to keep you comfortable and refreshed.

Free DIRECTV

We've all been that person trying to schedule a flight around the big game or the season premiere of our favorite TV show. Now, on all aircraft with seatback TVs (a little over 200 of the jets in our fleet), you'll be able to watch live television for free. More than 100 channels will be available to customers through DIRECTV®.

New aircraft

One of the most important aspects of being an airline is simply flying quality aircraft. This year, customers will see new additions to our fleet that are setting an even higher bar for reliability and fuel efficiency, meaning they'll help decrease our carbon emissions. And it's not just about operations — we're also working on ways to make flying more comfortable.

Re-imagined app

We're proud to have the most-downloaded app in the airline industry. And since so many people are looking at it, we decided to spruce it up a bit. If you haven't checked it out since we released the latest version, give the updated design and new content a spin.

More space to lounge

The latest addition to our club and lounge network is the new United Polaris® lounge at Los Angeles (LAX). It offers daybeds with Saks Fifth Avenue amenities, shower suites and even a valet to steam your clothes upon request. Upscale food and beverage selections change seasonally with inspiration from local California cuisine.

On the opposite coast, the United Polaris lounge at New York/Newark (EWR) caught the eye of CNN Travel, which listed it among "super-luxe airport lounges that may make you miss your flight."

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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