Introducing the all-new 777-300ER - United Hub

Introducing the all-new 777-300ER

By The Hub team, March 14, 2017

Debuting in February 2017, the new Boeing 777-300ER aircraft – with its sleek interior, superior range, remarkable fuel efficiency and traveler-preferred comfort – took to the skies with service from New York/Newark to San Francisco. The new aircraft, equipped with a host of redesigned interior features, includes elegant architecture, dynamic LED colored lighting and spacious overhead bins throughout the cabin. The aircraft is one of 14 new Boeing 777-300ER that we will add to our fleet over the coming years.

Advanced technology meets comfort and style

Designed for efficiency, the new Boeing 777-300ER boasts the world's most powerful jet engines and has a high aspect wing ratio that paves the way for higher performing aerodynamics. Additionally, the environmentally progressive Boeing 777-300ER aircraft meets stringent international standards and creates less noise for the communities we serve, leading to a cleaner eco-footprint.

Moving from the exterior to the interior of the aircraft, customers will enjoy more space due to the new cabin design. High ceilings allow for the overhead storage bins to almost disappear, giving travelers a broader view of the aircraft interior. Thanks to the aircraft's nearly vertical sidewalls, those who choose to sit by the window will benefit from additional headspace. The LED mood lighting throughout the cabin creates an ambient environment that reflects the various phases of flight — work, leisure or rest. The new Boeing 777-300ER was designed with comfort in mind with thoughtful features that can be seen throughout the cabin and enjoyed by those on board.

Outfitting the fleet

The inaugural flight of our Boeing 777-300ER aircraft took place on February 16, 2017, from New York/Newark to San Francisco. This aircraft now operates six flights per week on this route, traveling westbound in the morning and eastbound in the afternoon. Next, we plan to use the aircraft for long-haul international service from San Francisco to Hong Kong. The service, set to begin on March 25, 2017, will be the first international flight with the new United PolarisSM business class seats.

United Polaris takes off

In December 2016, we took delivery of our first Boeing 777-300ER, the first aircraft with the new United Polaris business class seats. The aircraft unveiled a new cabin design and the United Polaris direct-aisle access seating concept. All United Polaris seats are forward-facing in a 1-2-1 configuration, offering our customers plenty of comfort and privacy. This reinvention of our international premium cabin travel experience offers elevated service and comfort from lounge to landing for a restful night's sleep while on board. The cabin also features a new, custom-designed hospitality area where United Polaris business class customers can grab a snack.

For more information on the new Boeing 777-300ER or to book a flight on United, please visit united.com or use the United mobile app.

Adjusting to Customer Demand, United Adds New Nonstop Service to Florida

By United Newsroom, August 12, 2020

CHICAGO, Aug. 12, 2020 /PRNewswire/ -- United Airlines today announced plans to add up to 28 daily nonstop flights this winter connecting customers in Boston, Cleveland, Indianapolis, Milwaukee, New York/LaGuardia, Pittsburgh and Columbus, Ohio to four popular Florida destinations. The new, nonstop flights reflect United's continuing strategy to aggressively, and opportunistically manage the impact of COVID-19 by increasing service to destinations where customers most want to fly.

Entertainment for all

By The Hub team, August 04, 2020

Our Marketing Inflight Entertainment and Connectivity team and Bridge, our Business Resource Group (BRG) for people with all abilities, partnered together to test and provide feedback on our award-winning seatback inflight entertainment (IFE) system.

Aptly named "Entertainment for all," our new seatback IFE system offers the an extensive suite of accessibility features, allowing for unassisted use by people of all visual, hearing, mobility and language abilities.

"It's nice to know that I can get on a plane and pick my favorite entertainment to enjoy, just like every customer," said Accessibility Senior Analyst and Developer and Bridge Chief of Staff Ray C., who is blind.

"As a deaf employee, the closed captioning availability on board our aircraft is something I value greatly," added Information Technology Analyst Greg O. "The new IFE further cements United's visibility within the deaf community and elsewhere. It makes me proud to be an employee."

Accessibility features of the new IFE include a text-to-speech option, explore by touch, customizable text size, screen magnification, color correction and inversion modes, and alternative navigation options for those unable to swipe or use a handset. For hearing-impaired and non-English-speaking passengers, customization options provide the ability for customers to be served content and receive inflight notifications based on their preferences and settings —with closed captions, with subtitles or in the language of their choice from the 15 languages supported. Our "Entertainment for all" system won the Crystal Cabin Award in 2019, and recently, the Dr. Margaret Pfanstiehl Research and Development Award for Audio Description by the American Council of the Blind.

"This really showed the benefits of partnering with BRGs in helping us improve products and services for our customers and employees," said Inflight Entertainment and Connectivity Senior Manager Corinne S. "Even though we have been recognized with awards for our IFE accessibility features, we are not resting on our laurels but continuing to work towards improving the inflight entertainment experience for all of our customers to ensure entertainment is available for all."

Shaping an inclusive future with Special Olympics

By The Hub team, July 24, 2020

If your travels have taken you through Chicago O'Hare International Airport anytime since October 2019, you may have had a friendly, caring and jovial exchange with Daniel Smrokowski. Daniel is one of four Service Ambassadors thanks to our ongoing partnership with Special Olympics. This inaugural ambassador program aims to provide Special Olympic athletes employment opportunities within our operation, affording them a unique and meaningful career.

Since 2018, our partnership with Special Olympics has become one of United's most cherished relationships, going beyond the events we take part in and volunteer with. While the plane pull competitions, polar plunges, duck derbies and Special Olympics World Games and other events around the world are a big part of our involvement, the heart of this partnership lies with the athletes and individuals supported by Special Olympics. To advocate for their inclusion in every setting is one of our biggest honors, and we take great pride in the role we play in the organization's inclusion revolution.

Aiding in the success of Special Olympics' mission to create continuing opportunities for individuals with intellectual disabilities, throughout the two-year partnership, United has volunteered over 10,500 hours and donated over $1.2 million in travel to the organization. The impact of this partnership is felt at every level, both at Special Olympics and within our own ranks.

"The Inclusion Revolution campaign, led by our athletes, aims to end discrimination against people with intellectual disabilities. United Airlines has joined in our fight for inclusion, empowering our athletes with the skills needed to succeed and opportunities to contribute their abilities as leaders," said Special Olympics International Chairman Tim Shriver. "United Airlines believes that people with intellectual disabilities should be perceived as they really are: independent, world-class athletes, students, employees, neighbors, travelers, and leaders who contribute to make this world a better place."

Our Service Ambassador program is just one of the many ways Special Olympics has impacted not only our employees, but also our customers. "I see every day how our Service Ambassadors connect with our customers the moment they walk into the airport lobby," said Senior Customer Service Supervisor Steve Suchorabski. "They provide a warm, welcoming smile ad assist in any way they can. To see these young adults hold positions that a society once told them they couldn't is truly the most heartwarming part of my job," Steve continued.

"The opportunity to be a part of the United family means everything to me," Daniel said. "I feel so much pride showing up to work in a Special Olympics/United co-branded uniform, working among such a loving and supportive community. The relationship between these two organizations is truly helping to shape my future while letting me use my gifts of communicating and helping others. Hopefully, I can spend my entire career at United," Daniel added.

In honor of Special Olympics' Global Week of Inclusion in July, we're asking our employees, customers and partners to sign a pledge to #ChooseToInclude at jointherevolution.org/pledge.

And be sure to check out Daniel's podcast The Special Chronicles.

Scroll to top