Introducing the all-new 777-300ER - United Hub

Introducing the all-new 777-300ER

By The Hub team, March 14, 2017

Debuting in February 2017, the new Boeing 777-300ER aircraft – with its sleek interior, superior range, remarkable fuel efficiency and traveler-preferred comfort – took to the skies with service from New York/Newark to San Francisco. The new aircraft, equipped with a host of redesigned interior features, includes elegant architecture, dynamic LED colored lighting and spacious overhead bins throughout the cabin. The aircraft is one of 14 new Boeing 777-300ER that we will add to our fleet over the coming years.

Advanced technology meets comfort and style

Designed for efficiency, the new Boeing 777-300ER boasts the world's most powerful jet engines and has a high aspect wing ratio that paves the way for higher performing aerodynamics. Additionally, the environmentally progressive Boeing 777-300ER aircraft meets stringent international standards and creates less noise for the communities we serve, leading to a cleaner eco-footprint.

Moving from the exterior to the interior of the aircraft, customers will enjoy more space due to the new cabin design. High ceilings allow for the overhead storage bins to almost disappear, giving travelers a broader view of the aircraft interior. Thanks to the aircraft's nearly vertical sidewalls, those who choose to sit by the window will benefit from additional headspace. The LED mood lighting throughout the cabin creates an ambient environment that reflects the various phases of flight — work, leisure or rest. The new Boeing 777-300ER was designed with comfort in mind with thoughtful features that can be seen throughout the cabin and enjoyed by those on board.

Outfitting the fleet

The inaugural flight of our Boeing 777-300ER aircraft took place on February 16, 2017, from New York/Newark to San Francisco. This aircraft now operates six flights per week on this route, traveling westbound in the morning and eastbound in the afternoon. Next, we plan to use the aircraft for long-haul international service from San Francisco to Hong Kong. The service, set to begin on March 25, 2017, will be the first international flight with the new United PolarisSM business class seats.

United Polaris takes off

In December 2016, we took delivery of our first Boeing 777-300ER, the first aircraft with the new United Polaris business class seats. The aircraft unveiled a new cabin design and the United Polaris direct-aisle access seating concept. All United Polaris seats are forward-facing in a 1-2-1 configuration, offering our customers plenty of comfort and privacy. This reinvention of our international premium cabin travel experience offers elevated service and comfort from lounge to landing for a restful night's sleep while on board. The cabin also features a new, custom-designed hospitality area where United Polaris business class customers can grab a snack.

For more information on the new Boeing 777-300ER or to book a flight on United, please visit united.com or use the United mobile app.

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

Making every step of the travel journey safer for you

By United Airlines, April 22, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

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