- United Hub

By United Airlines , August 06, 2018

United Airlines "United Journey" Contest

OFFICIAL RULES

NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN. A PURCHASE OR PAYMENT WILL NOT INCREASE YOUR CHANCES OF WINNING A PRIZE.

THE FOLLOWING PROMOTION IS INTENDED FOR ENTRY BY LEGAL RESIDENTS OF THE 50 UNITED STATES AND DISTRICT OF COLUMBIA ("D.C.") ONLY AND WILL BE GOVERENED BY APPLICABLE U.S. LAW. DO NOT ENTER THIS PROMOTION IF YOU ARE NOT ELIGIBLE (SEE ELIGIBILITY REQUIREMENT IN RULES 1) AND LOCATED IN ONE OF THE 50 UNITED STATES OR D.C. AT THE TIME OF ENTRY.

The United Airlines "United Journey" Contest ("Contest"), sponsored by United Airlines, Inc. ("Sponsor") will begin at 12:01:00 a.m. Central Daylight Time ("CDT") on August 7, 2018 and is scheduled to end at 11:59:59 p.m. CDT on August 28, 2018 (the "Promotion Period"). The Contest is subject to applicable federal, state, and local laws and regulations. By participating, you agree to abide by and be bound by these Official Rules and all decisions of the Administrator (as defined in Rule 1, below), which shall be final and binding on you in all matters relating to this Contest.

The Contest is no way sponsored, endorsed, administered by, or associated with Twitter or Instagram. Twitter and Instagram are not affiliated with Sponsor in any way.

1. ELIGIBILITY: The Contest is only open to individuals who are legal residents of one of the 50 United States or D.C. and 18 years of age or older (19 years or older if a resident of Alabama or Nebraska) at the time of entry. The Contest is not open to employees, officers or directors of Sponsor, or Wunderman, LLC ("Administrator"), or any of their respective parent companies, affiliates or subsidiaries, distributors, Contest material suppliers, Contest or media partners, printer(s) of Contest materials or advertising, advertising or promotion agencies, other coordinating agencies involved in the development or implementation of this Contest (collectively, the "Contest Entities"), and the immediate family members (defined as spouse, biological, adoptive or step-parent, grandparent, child, sibling or spouse of any of the foregoing, regardless of where they live), or household members (whether related or not) of any of the foregoing. Void outside of the 50 United States/D.C. and where prohibited by law.

2. ENTRY: There are three (3) methods of Entry into the Contest.

METHOD #1. VIA WEBSITE: During the Promotion Period, visit https://twitter.com/signup to register for free. During Promotion Period, post a Photo and a description about why this photo represents your favorite travel moment and where you'd want to go on your United Journey; include the hashtag #UnitedJourneyContest (each referred to herein as a "Tweet" or "Entry"). Tweet must include a relevant response, must comply with the Tweet Guidelines (as set forth below) and the Twitter.com Terms of Service, and must include the "#UnitedJourneyContest" hashtag. Each Tweet must contain at least thirteen (13) characters and no more two hundred eighty (280) characters and must be in English. Entrant's Twitter profile must be set to "public" for the Tweet to be a valid Entry. The Twitter account used to enter must be registered in your name. You may not enter via a corporate or shared account. Your properly completed and submitted submission will constitute your "Entry" into the Contest.

METHOD #3. VIA INSTAGRAM: You must be a registered user of Instagram and must be a follower of United to enter this Contest via this method. If you are not a registered user of Instagram simply visit https://Instagram.com/signup to register for free. During Promotion Period, post a Photo and a description about why this photo represents your favorite travel moment and where you'd want to go on your United Journey; include the hashtag #UnitedJourneyContest. Submission must include a relevant response, must comply with the Instagram Guidelines (as set forth below) and the Instagram.com Terms of Service, and must include the "#UnitedJourneyContest" hashtag. Each submission must contain at least thirteen (13) characters and no more than two hundred eighty (280) characters and must be in English. Entrant's Instagram profile must be set to "public" for the submission to be a valid Entry. The Instagram account used to enter must be registered in your name. You may not enter via a corporate or shared account. Your properly completed and submitted submission will constitute your "Entry" into the Contest.

Once submitted, an Entry cannot be deleted, cancelled or modified. Entries must include all required information and the required hashtag, or they will not be eligible. Limit: one (1) Entry per person/email address/Twitter or Instagram account (as applicable) for the entire Promotion Period. Participants are solely responsible for Internet connectivity, software and/or hardware that may be required in order to create and/or submit any Entry.

In case of multiple Entries received from any person/email account, Instagram account or Twitter account during the Promotion Period, only the first Entry received from such person, email address, Instagram account or Twitter account will be included in the Contest.

If you choose to enter via a mobile device, STANDARD MESSAGE RATES AND DATA CHARGES APPLY. Please consult the terms and conditions of your individual service plan prior to participating via a mobile device. A mobile device is not required to enter the Contest.

Please read the judging criteria in Rule 4, below, and the "Photo/Video/Twitter/Instagram Entry Requirements", below, before creating your Entry.

No other method of submitting an Entry will be accepted or acknowledged. Photos, Videos and written paragraphs deemed to be of an indecent or offensive nature, as solely determined by Sponsor and its agents in their discretion, will not be eligible for the Contest. (See complete list of prohibited content in Rule 3, below.) The Contest Entities are not responsible for: any lost, late, misdirected, garbled, damaged, or incomplete Entries; incomplete or inaccurate capture of entry information (regardless of cause); technical, hardware, software, telephone or other malfunctions, errors, delays, unavailability or failures of any kind in online transmissions; any Internet connection, software or hardware; any other delays in the transmission or receipt of Entries, whether human or technical in nature; or unauthorized human intervention. Proof of submission is not proof of receipt by Sponsor.

3. PHOTO/VIDEO/TWITTER/INSTAGRAM ENTRY REQUIREMENTS: Photos must be in .JPG or .PNG format and Videos must be in MP4 format. File size must be no more than 10 MB for Photos and Videos. Photos, Videos and written paragraphs must be entrant's own original creation and executed solely by entrant. Modifying, enhancing or altering a third party's preexisting work does not qualify as entrant's own creation. By submitting an Entry, entrant hereby warrants and represents that the Entry conforms to the "Photo/Video/Twitter/Instagram Entry Requirements" set forth herein.

The following requirements apply to the Photo, Video and/or Written Paragraph ("Paragraph") included with the Entry:

Photo/Video/Paragraph cannot be sexually explicit or suggestive, violent or derogatory of any ethnic, racial, gender, religious, or professional group, or of any sexual orientation, national affiliation, disability, or referential to any particular socioeconomic group or age group, nor can it be profane or pornographic, or reference nudity or any materially dangerous activity.

Photo /Video/Paragraph cannot promote alcohol, illegal drugs, tobacco, firearms/weapons (or the use of any of the foregoing), any activities that may appear unsafe or dangerous, or any particular political agenda or message.

Photo/Video/Paragraph cannot depict any cartoons, drawings, images, slogans, advertising copy, phrases and marks that identify a brand or any proprietary mark of any living person or deceased.

Photo/Video/Paragraph cannot promote any religious or political agenda or messages.

Photo/Video/Paragraph cannot be obscene or offensive or endorse any form of hate or hate group.

Photo/Video/Paragraph cannot defame, misrepresent or contain disparaging remarks about Sponsor or its products, or other people, products or companies.

Photo/Video/Paragraph cannot contain, or reference trademarks, logos or trade dress owned by others, or advertise or promote any brand or product of any kind, without written permission of the trademark owner, or contain any personal identification, such as license plate numbers, personal names, email addresses or street addresses.

Photo/Video/Paragraph cannot contain copyrighted materials owned by others (including photographs, sculptures, paintings and other works of art or images published on or in websites, television, movies or other media) without permission, and cannot be in violation of any person's rights of privacy or publicity, nor can it portray any person in a false light.

Other than entrant's likeness, Photo/Video/Paragraph cannot contain materials embodying the names, likenesses, photographs or other indicia identifying any person, living or dead, without permission.

Photo/Video/Paragraph cannot communicate messages or images inconsistent with the positive images and/or goodwill to which the Sponsor wishes to associate.

Photo /Video/Paragraph cannot depict, and cannot itself constitute, a violation of any law.

Photo/Video/Paragraph cannot depict or suggest any direct competitors of United Airlines.

No minors may be included in a Photo or Video, subject to the following limited exception: A minor may appear in your Photo or Video if he/she is your child or legal ward.

Entries that do not comply with these Official Rules or that otherwise contain prohibited or inappropriate content, as determined by the Sponsor, in its sole discretion, will be disqualified and will not be considered for the Contest.

BY SUBMITTING AN ENTRY, ENTRANT ACKNOWLEDGES THAT THE ENTRY MAY BE POSTED ON SPONSOR'S WEBSITE AT SPONSOR'S DISCRETION. By entering, entrants acknowledge that Sponsor has no obligation to use or post any Entry submitted. By affirming that United may use or post the Photo/Video, you further affirm and warrant to United that: (a) you are the owner of all rights in the Photo/Video; (b) you are one of the adult person(s) shown in the Photo/Video, if any; and (c) you are the parent and/or legal guardian of any minor(s) who appears in the Photo/Video.

By submitting an Entry, entrant warrants and represents that: (a) it is, in its entirety, the Entrant's original work; (b) it has not been previously published; (c) it has not won previous awards; (d) it does not infringe upon the copyrights, trademarks, rights of privacy, publicity or other intellectual property or other rights of any person or entity; and (e) publication of the Entry via various media including on the Sponsor's website and social media channels, will not infringe on the rights of any third party. Entrant agrees to indemnify and hold harmless Contest Entities from and against any claims to the contrary.

*LIMITED LICENSE: THE SPONSOR'S TRADEMARKS MAY BE USED FOR PURPOSES OF THIS CONTEST ONLY. NO OTHER RIGHTS IN OR TO SPONSOR'S TRADEMARKS ARE GRANTED UNDER THESE OFFICIAL RULES.

ENTRIES SUBMITTED IN THIS CONTEST WERE NOT EDITED BY SPONSOR AND ARE THE VIEWS/OPINIONS OF THE INDIVIDUAL WHO SUBMITTED THEM, AND DO NOT REFLECT THE VIEWS OF SPONSOR IN ANY MANNER.

IF YOU THINK THAT ANY ENTRY INFRINGES YOUR INTELLECTUAL PROPERTY RIGHTS, CLICK HERE IF YOU WISH TO REPORT IT HTTP://WWW.UNITED.COM/LEGAL.HTML.

4. JUDGING: All Entries will be judged by qualified judges on the following equally weighted criteria:

Inspiration (40%) - highlighting a personal moment of discovery; the ability to tell a story and inspire others through travel,

Creativity (30%) - ability to convey an original and imaginative idea, and

Uniqueness (30%) - capturing a unique element of a specific destination.

The Video entries will be judged ONLY among all other eligible Video Entries submitted and the Photo entries will be judged ONLY among all other eligible Photo Entries submitted. Judging will be completed by or about September 18, 2018. In case of a tie, the Sponsor will select the winner on the basis of the highest score received for the criterion "Inspiration".

5. PRIZES: Three (3) PRIZES are available to be awarded, as follows: Two (2) winners will be selected from among all of the eligible Photo Entries and One (1) winner will be selected from among all of the eligible Video Entries.

Each winner will receive: a) One Million (1,000,000) United MileagePlus® award miles ("Miles"). Miles will be deposited into each winner's MileagePlus® Account. (*See details of prize delivery below); and b) Multi-Merchant Gift Cards with a total value of $7,000. The Gift Cards may not be returned, redeemed or exchanged for cash. The Gift Cards will not be replaced if lost or stolen and are subject to the terms and conditions set forth by the issuer including but not limited to those listed on the back of the gift card, and to all applicable state and federal laws and regulations.

The Approximate Retail Value ("ARV") of each prize is $27,000.

Total ARV of all prizes is $81,000. All prizes will be awarded provided they are claimed properly in accordance with these Official Rules.

Winners will be notified via email, U.S. Mail and/or Instagram or Twitter Direct Message on or around September 19, 2018. Sponsor is not responsible for any change to an entrant's email address or social media account subsequent to entering the Contest that makes contact with such entrant impossible.

Potential winners are subject to verification of eligibility and compliance with these Official Rules, including but not limited to verification of age, as a condition of receiving a prize. If a potential winner is found not to be eligible or not in compliance with these Official Rules, or if a prize notification or any prize is returned as undeliverable, the corresponding potential winner will be disqualified and will forfeit his/her prize. Any forfeited prize will be awarded to the entrant whose Entry received the next-highest score from the judges (after the disqualified winner).

Winners may be required to complete, sign, and return an Affidavit of Eligibility and Liability/Publicity Release (the "Affidavit") (where permitted) within seven (7) days of date printed on prize notification or prize may be forfeited. Failure to provide all required information and signature on the Affidavit, will result in forfeiture of rights to be declared a prize winner and/or receive prize. In the event that a potential winner is disqualified for any reason, Sponsor reserves the right to award the forfeited prize to the entrant whose Entry received the next-highest score from the judges (after the disqualified winner).

In order to accept a prize, winner must be a member of the United MileagePlus® program. If a winner is not a member of the United MileagePlus® program, s/he may sign up for free at time of prize notification. Upon receipt and verification of each winner's Affidavit and United MileagePlus® program membership, winner will be notified via email or overnight mail regarding the specific delivery details of the deposit of the 1,000,000 United MileagePlus® award miles into winner's account. All federal, state, and local income taxes on the prizes and all other related costs not specifically outlined in these Official Rules are the sole responsibility of the winners. Winners will be required to provide Sponsor with a valid social security number or tax identification number, for tax reporting purposes, before any prize can be awarded. Each winner will be issued an IRS Form 1099 for the value of the prize. Prizes cannot be transferred, assigned, sold, auctioned or redeemed for cash or substituted except at Sponsor's sole discretion. Sponsor reserves the right to substitute a prize of equal or greater value if the advertised prize becomes or is unavailable for any reason. United MileagePlus® award miles are subject to the terms, conditions, and restrictions of the United MileagePlus® program. By accepting a prize, each winner agrees to abide by and be bound by all such terms, conditions and restrictions.

Miles accrued, awards, and benefits issued are subject to change and are subject to the rules of the United MileagePlus program, including without limitation the Premier® program (the "MileagePlus Program"), which are expressly incorporated herein. Please allow 6-8 weeks after completed qualifying activity for miles to post to your account. United may change the MileagePlus Program including, but not limited to, rules, regulations, travel awards and special offers or terminate the MileagePlus Program at any time and without notice. United and its subsidiaries, affiliates and agents are not responsible for any products or services of other participating companies and partners. Taxes and fees related to award travel are the responsibility of the member. Bonus award miles, award miles and any other miles earned through non-flight activity do not count toward qualification for Premier status unless expressly stated otherwise. The accumulation of mileage or Premier status or any other status does not entitle members to any vested rights with respect to the MileagePlus Program. All calculations made in connection with the MileagePlus Program, including without limitation with respect to the accumulation of mileage and the satisfaction of the qualification requirements for Premier status, will be made by United Airlines and MileagePlus in their discretion and such calculations will be considered final. Information in this communication that relates to the MileagePlus Program does not purport to be complete or comprehensive and may not include all of the information that a member may believe is important and is qualified in its entirety by reference to all of the information on the united.com website and the MileagePlus Program rules. United and MileagePlus are registered service marks. For complete details about the MileagePlus Program, go to www.united.com and each winner should review such details prior to accepting a prize. The Gift Card portion of the prize will be sent to winner's home address via UPS overnight delivery.

By accepting a prize, each winner acknowledges that the Released Parties (as defined in Rule 7, below) have not made nor are in any manner responsible or liable for any warranty, representation, or guarantee, express or implied, in fact or in law, relative to the prize, including but not limited to its quality, mechanical condition or fitness for a particular purpose.

6. RIGHTS GRANTED: By submitting an Entry, you hereby grant the Sponsor, its affiliates, subsidiaries, assigns, licensees, and designees the irrevocable, perpetual, worldwide right to use, reproduce, edit, market, store, distribute, have distributed, publicly and privately display, communicate, publicly and privately perform, transmit, have transmitted, create derivative works based upon, and promote the Entry or portions of the Entry (as such may be edited and modified by the Sponsor at its discretion) for editorial, commercial, promotional and all other purposes, including without limitation posting on Sponsor-affiliated websites, social media sites and/or other Sponsor-selected media. In addition, you hereby assign to the Sponsor all rights, titles, and interests that you may be deemed to have in any reproduction, product, or derivative work using or incorporating the Entry. Such rights, title and interest shall include, but are not limited to, all intellectual property, sales and licensing rights. Entrant further agrees to waive any "Moral Rights" in the Entry.

By entering the Contest, each entrant agrees that his/her Entry is gratuitous, unsolicited and without restriction, and will not place Sponsor under any obligations other than those contained in these Official Rules, and that Sponsor is free to disclose the ideas contained in the Entry on a non-confidential basis to anyone or otherwise use the ideas therein without any compensation to the entrant. Each entrant further acknowledges that Sponsor does not waive any rights to use similar or related ideas previously known to Sponsor, or developed by its employees, or obtained from sources other than the Entry.

By entering the Contest, each entrant acknowledges that he/she will not now or in the future be paid or compensated in any way for his/her Entry or for granting the Sponsor any of the rights set out in these Official Rules. Each entrant further acknowledges that Sponsor is not obligated to make use of any of the rights granted in these Official Rules.

Upon request of Sponsor, entrants shall execute and deliver such additional instrument of assignment, as may be solely deemed by Sponsor reasonably necessary to establish the grant of license, the transfer of copyrights and waiver of "Moral Rights" under these Official Rules. Should Sponsor fail to request the said assignment as stated, that shall not be deemed a waiver of Sponsor's rights and Sponsor may at a later time request the assignment.

7. OTHER CONDITIONS: By participating in the Contest, each participant agrees to release, indemnify, defend and hold harmless the Sponsor, Administrator, their respective parent companies, affiliates, subsidiaries, distributors, and the officers, directors and employees of each of the foregoing, (collectively "Released Parties") from and against any and all claims, injuries, damages, expenses, losses and/or liabilities of any nature that in any way relate to or arise from participant's participation in the Contest or participation in any Contest-related activity, or from the receipt, possession or use/misuse of any prize (if applicable), including, but not limited to: (a) unauthorized human intervention in the Contest; (b) errors (including but not limited to human errors) in the administration of the Contest or notification of winners; (c) injury or damage to persons or property (including death); and (d) technical, hardware, software, telephone or other communication malfunctions or errors that may limit one's ability to enter the Contest, including but not limited to any injury or damage to participant's or any other person's computer relating to or resulting from participating in the Contest. Each winner shall bear all risk of loss or damage to his/her prize after it has been delivered.

ANY ATTEMPT BY ANY PERSON TO DELIBERATELY DAMAGE ANY WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE CONTEST MAY BE A VIOLATION OF CRIMINAL AND/OR CIVIL LAWS, AND SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO DISQUALIFY AND SEEK REMEDIES AND DAMAGES FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING CRIMINAL PROSECUTION. If, for any reason, the Contest is not capable of running as planned for any reason which Sponsor, in its sole opinion, deems capable of corrupting or affecting the administration, security, fairness, integrity or proper conduct of this Contest, Sponsor reserves the right to terminate, modify or suspend this Contest, in whole or in part. If the Contest is terminated before the designated end date of the Promotion Period, Sponsor will select the Contest winners based on the Judging criteria (as defined in Rule 4) from among all eligible, non-suspect entries received as of the date and time of the event giving rise to the termination; Sponsor will post notification of the cancellation at www.unitedsweepstakes.com. In no event will Sponsor, and/or other Released Parties, be responsible or liable to any participant for any damages or losses of any kind, including, but not limited to, direct, incidental, consequential or punitive damages, to the extent they may be disclaimed by applicable law, arising out of or in connection with participation in the Contest or the acceptance, possession or use of any prize (if applicable). SOME JURISDICTIONS MAY NOT ALLOW LIMITATIONS OR EXCLUSIONS OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; THEREFORE, SOME OF THE AFOREMENTIONED LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU, DEPENDING ON YOUR PLACE OF RESIDENCE.

All Entries are subject to verification by Administrator, an independent judging organization, before any prize is awarded. By accepting a prize, each winner agrees and consents to Sponsor and/or Administrator releasing his/her identity/name to any one requesting a list of prize winners and the use of his/her name, likeness, voice and/or biographical information (city and state of residence) for advertising and Contest purposes in any media now known or hereafter invented without time or territorial limitations and without additional notice or compensation.

8. DISPUTES: Except where prohibited, each participant agrees that any and all disputes, claims and causes of action arising out of the Contest or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in Cook County, Illinois. All issues and questions concerning these Official Rules, participants' rights and obligations, or Sponsor's rights and obligations shall be governed by the laws of the State of Illinois, without giving effect to any choice of law or conflict of law rules. Some jurisdictions do not allow for limitations on the ability to pursue class action remedies, and so these limitations may not apply to you, depending on your place of residence.

9. WINNERS LIST: For the names of the winners, send a self-addressed, stamped envelope to: United Airlines "United Journey Contest" Winners List Request, 233 N. Michigan Ave., Suite 1500, Chicago, IL. 60601. Winners Lists will be sent as soon as administratively feasible after the prizes have been awarded. Requests for Winner List must be received by October 30, 2018.

10. SPONSOR: The Contest is solely sponsored by United Airlines, Inc., 233 S. Wacker Dr., Chicago, IL 60606 ("Sponsor"). All trademarks used herein are the property of their respective owners.

An update from our CEO, Oscar Munoz

By Oscar Munoz, CEO, United Airlines , March 27, 2020

To our customers,

I hope this note finds you and your loved ones healthy and well.

It is safe to say these past weeks have been among some of the most tumultuous and emotional that any of us can remember in our lifetimes. The impact of the coronavirus outbreak has been felt by individuals and families, companies and communities, across the United States and around the world.

The response to this crisis has been extraordinary; as much for what it has required from our society as for what it has revealed of us as a people.

Far from causing division and discord, this crisis and the social distancing it has required, has allowed us to witness something profound and moving about ourselves: our fond and deeply felt wish to be connected with one another.

The role of connector is one we're privileged to play in the moments that matter most in your life – weddings and graduations, birthdays and business trips, events large and small – and it's that responsibility that motivates us most to get back to our regular service, as soon as possible.

That is why it is so important our government acted on a comprehensive relief act to ensure our airline – and our industry – are ready and able to serve you again when this crisis abates.

I want to relay to you, in as deeply personal a way I can, the heartfelt appreciation of my 100,000 United team members and their families for this vital public assistance to keep America and United flying for you.

This support will save jobs in our business and many others. And it allows us time to make decisions about the future of our airline to ensure that we can offer you the service you deserve and have come to expect as our customers.

While consumer demand has fallen, we have seen the need for our service and capabilities shifted. And, we've adapted to help meet those needs.

Right now, aircraft flying the United livery and insignia, flown by our aviation professionals, have been repurposed to deliver vital medical supplies and goods to some of the places that need it most. We're also using several of our idle widebody aircraft to use as dedicated charter cargo flights, at least 40 times per week, to transfer freight to and from U.S. locations as well as to key international business locations. At the same time, we are working in concert with the U.S. State Department to bring stranded Americans who are trying to return home back to their loved ones.

While much remains uncertain right now, one thing is for sure: this crisis will pass. Our nation and communities will recover and United will return to service you, our customers. When that happens, we want you to fly United with even greater pride because of the actions we took on behalf of our customers, our employees and everyone we serve.

Stay safe and be well,

Oscar Munoz
CEO

Working to bring people home – repatriation flights underway

By The Hub team , March 26, 2020

When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.

This week, we are operating 21 flights from Panama City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, to bring nearly 2,500 Americans home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.

Video provided by the U.S. Embassy Ecuador of Americans returning home on United.

Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:

  • Quito, Ecuador
  • Managua, Nicaragua
  • Roatan, Honduras
  • San Pedro Sula, Honduras
  • Amsterdam
  • Brussels
  • Munich
  • Singapore
  • Tokyo-Haneda
  • Seoul, South Korea
  • Melbourne, Australia

Map showing reinstated international flights to help bring customers home during COVID-19 crisis.

We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.

Domestic and international schedule reductions

By The Hub team , March 25, 2020

While travel demand and government restrictions continue to impact our schedule, we know some people around the globe are displaced and still need to get home. While our international schedule will be reduced by about 90% in April, we will continue flying six daily operations to and from the following destinations — covering Asia, Australia, Latin America, the Middle East and Europe — in an effort to get customers where they need to be. This remains a fluid situation, but United continues to play a role in connecting people and uniting the world, especially in these challenging times. Learn more about what we're doing to keep customers and employees safe.

Flights continuing from now through May schedule:

  • New York/Newark – Frankfurt (Flights 960/961)
  • New York/Newark – London (Flights 16/17)
  • New York/Newark – Tel Aviv (Flights 90/91)
  • Houston – Sao Paulo (Flights 62/63)
  • San Francisco – Tokyo-Narita (Flights 837/838)
  • San Francisco – Sydney (Flights 863/870)

In addition to the above, we will continue to operate the following flights to help displaced customers who still need to get home. In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.

Atlantic

The following flights will continue through March 28 westbound:

  • New York/Newark – Amsterdam (Flights 70/71)
  • New York/Newark – Munich (Flights 30/31)
  • New York/Newark – Brussels (Flights 999/998)
  • New York/Newark – Cape Town (Flights 1122/1123)
  • Washington-Dulles – London (Flights 918/919)
  • San Francisco – Frankfurt (Flights 58/59)

The final westbound departures on all other Atlantic routes will take place on March 25.

Pacific

  • We will continue to fly San Francisco-Seoul (Flights 893/892) through March 29 and San Francisco-Tahiti (Flights 115/114) through March 28.
  • Our final eastbound departures on all other Pacific routes will take place on March 25.
  • We will maintain some Guam flights as well as a portion of our Island Hopper service.
  • Hawaii's governor issued a mandatory 14-day self-quarantine order for all travelers arriving or returning to Hawaii. Travelers must complete a Hawaii Department of Agriculture form that will be distributed on board their flight which will also include the requirements for the 14-day quarantine, as well as the penalties. You must show a government issued ID upon arrival along with your form. You can find more information on the governor's website.

Latin America/South America

  • We will continue to fly Newark/New York – Sao Paulo (Flights 149/148) through March 27 outbound.
  • The last southbound departures on most other routes will take place March 24.

Mexico

  • We will reduce our Mexico operation over the next five days. After March 24, we will maintain a small number of daytime flights to certain destinations in Mexico — more to come in the next few days.

Canada

  • We will suspend all flying to Canada effective April 1.

In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.

The revised international schedule will be viewable on united.com on Sunday, March 22. We will continue to update our customers with information as it's available.

If you're scheduled to travel through May 31, 2020, and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. Please visit united.com for more information, or reference our step-by-step guide on how to change your flight, cancel and rebook later.

For any customer, including residents from other countries, whose international travel is disrupted by more than six hours because of schedule changes resulting from government restrictions, they will retain a travel credit equal to the value of their ticket. That credit can be used towards any flight, to any destination, for 12 months from the time of purchase. If the customer chooses not to use the credit, they will receive a cash refund at the end of that 12-month period.We continue to aggressively manage the impact of the coronavirus (COVID-19) outbreak on our employees, our customers and our business. Due to government mandates or restrictions in place prohibiting travel, we are reducing our international schedule by 95% for April. The revised international schedule will be viewable on united.com on Sunday, March 22.

Domestic schedule

We're also making changes to our domestic schedule. While we don't plan to suspend service to any single U.S. city now — with the exception of Mammoth Lakes and Stockton, CA — we are closely monitoring demand as well as changes in state and local curfews and government restrictions across the U.S. and will adjust our schedule accordingly throughout the month.

Additionally, today we announced a further reduction in our domestic schedule — the changes will result in a 52% overall domestic reduction from a previous 42%, and our overall capacity will now be down 68% overall.

Hub city Route suspensions Remaining service
Denver Arcata/Eureka
Amarillo
Kona
Kauai Island
SFO
IAH
SFO
SFO
New York/Newark Akron/Canton
Grand Rapids
Hilton Head
Honolulu
Milwaukee
Madison
Omaha
Portland, Oregon
Providence
Seattle
Salt Lake City
Sacramento
Knoxville
Fayetteville
ORD
ORD, DEN
IAD
ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN
ORD, DEN
ORD, IAH, DEN
ORD, IAH, DEN, SFO
IAD, ORD
IAD, ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN, SFO, LAX
IAD, ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN
Washington-Dulles Grand Rapids
Portland, Oregon
Sacramento
ORD, DEN
ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN, SFO, LAX
Houston Hartford
Boise
Grand Rapids
Lexington
Ontario, California
Palm Springs
San Jose, California
Akron/Canton
Reno
IAD, ORD, DEN
ORD, DEN, SFO, LAX
ORD
ORD, DEN
IAD, ORD
DEN, SFO
DEN, SFO, LAX
DEN, SFO
DEN
Los Angeles Arcata/Eureka
Austin
Boston
Baltimore
Bozeman
Cleveland
Kona
Kauai Island
Orlando
Madison
Kahului
Redding
Reno
San Antonio
St George
SFO
EWR, IAD, ORD, IAH, DEN, SFO
EWR, IAD, ORD, IAH, DEN, SFO
ORD, IAH, DEN
DEN
EWR, IAD, ORD, IAH, DEN, SFO
SFO
SFO
EWR, IAD, ORD, IAH, DEN, SFO
ORD, DEN
DEN, SFO
SFO
DEN, SFO
EWR, IAD, ORD, IAH, DEN
DEN
Chicago Asheville
Bismarck/Mandan
Bozeman
Kearney
Panama City
Eugene
Fresno
Spokane
Hilton Head
Wilmington
Jackson
Kahului
Palm Springs
Reno
San Jose
Valparaiso
IAD
DEN
DEN
DEN
IAH
DEN, SFO, LAX
DEN, SFO, LAX
DEN, SFO
IAD
IAD
IAH
DEN, SFO
DEN, SFO, LAX
DEN, SFO
DEN
IAH
San Francisco Atlanta
Nashville
Baltimore
Bozeman
Columbus
Detroit
Fort Lauderdale
Indianapolis
Kansas City
Madison
New Orleans
Omaha
Philadelphia
Pittsburgh
Raleigh/Durham
San Antonio
St Louis
Tampa
Fayetteville
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
ORD, IAH, DEN
DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
ORD, DEN
EWR, IAD, ORD, IAH, DEN
ORD, IAH, DEN
ORD, IAH, DEN
ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
ORD, IAH, DEN
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