United Airlines "United Journey" Contest
NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN. A PURCHASE OR PAYMENT WILL NOT INCREASE YOUR CHANCES OF WINNING A PRIZE.
THE FOLLOWING PROMOTION IS INTENDED FOR ENTRY BY LEGAL RESIDENTS OF THE 50 UNITED STATES AND DISTRICT OF COLUMBIA ("D.C.") ONLY AND WILL BE GOVERENED BY APPLICABLE U.S. LAW. DO NOT ENTER THIS PROMOTION IF YOU ARE NOT ELIGIBLE (SEE ELIGIBILITY REQUIREMENT IN RULES 1) AND LOCATED IN ONE OF THE 50 UNITED STATES OR D.C. AT THE TIME OF ENTRY.
The United Airlines "United Journey" Contest ("Contest"), sponsored by United Airlines, Inc. ("Sponsor") will begin at 12:01:00 a.m. Central Daylight Time ("CDT") on August 7, 2018 and is scheduled to end at 11:59:59 p.m. CDT on August 28, 2018 (the "Promotion Period"). The Contest is subject to applicable federal, state, and local laws and regulations. By participating, you agree to abide by and be bound by these Official Rules and all decisions of the Administrator (as defined in Rule 1, below), which shall be final and binding on you in all matters relating to this Contest.
The Contest is no way sponsored, endorsed, administered by, or associated with Twitter or Instagram. Twitter and Instagram are not affiliated with Sponsor in any way.
1. ELIGIBILITY: The Contest is only open to individuals who are legal residents of one of the 50 United States or D.C. and 18 years of age or older (19 years or older if a resident of Alabama or Nebraska) at the time of entry. The Contest is not open to employees, officers or directors of Sponsor, or Wunderman, LLC ("Administrator"), or any of their respective parent companies, affiliates or subsidiaries, distributors, Contest material suppliers, Contest or media partners, printer(s) of Contest materials or advertising, advertising or promotion agencies, other coordinating agencies involved in the development or implementation of this Contest (collectively, the "Contest Entities"), and the immediate family members (defined as spouse, biological, adoptive or step-parent, grandparent, child, sibling or spouse of any of the foregoing, regardless of where they live), or household members (whether related or not) of any of the foregoing. Void outside of the 50 United States/D.C. and where prohibited by law.
2. ENTRY: There are three (3) methods of Entry into the Contest.
METHOD #1. VIA WEBSITE: During the Promotion Period, visit https://twitter.com/signup to register for free. During Promotion Period, post a Photo and a description about why this photo represents your favorite travel moment and where you'd want to go on your United Journey; include the hashtag #UnitedJourneyContest (each referred to herein as a "Tweet" or "Entry"). Tweet must include a relevant response, must comply with the Tweet Guidelines (as set forth below) and the Twitter.com Terms of Service, and must include the "#UnitedJourneyContest" hashtag. Each Tweet must contain at least thirteen (13) characters and no more two hundred eighty (280) characters and must be in English. Entrant's Twitter profile must be set to "public" for the Tweet to be a valid Entry. The Twitter account used to enter must be registered in your name. You may not enter via a corporate or shared account. Your properly completed and submitted submission will constitute your "Entry" into the Contest.
METHOD #3. VIA INSTAGRAM: You must be a registered user of Instagram and must be a follower of United to enter this Contest via this method. If you are not a registered user of Instagram simply visit https://Instagram.com/signup to register for free. During Promotion Period, post a Photo and a description about why this photo represents your favorite travel moment and where you'd want to go on your United Journey; include the hashtag #UnitedJourneyContest. Submission must include a relevant response, must comply with the Instagram Guidelines (as set forth below) and the Instagram.com Terms of Service, and must include the "#UnitedJourneyContest" hashtag. Each submission must contain at least thirteen (13) characters and no more than two hundred eighty (280) characters and must be in English. Entrant's Instagram profile must be set to "public" for the submission to be a valid Entry. The Instagram account used to enter must be registered in your name. You may not enter via a corporate or shared account. Your properly completed and submitted submission will constitute your "Entry" into the Contest.
Once submitted, an Entry cannot be deleted, cancelled or modified. Entries must include all required information and the required hashtag, or they will not be eligible. Limit: one (1) Entry per person/email address/Twitter or Instagram account (as applicable) for the entire Promotion Period. Participants are solely responsible for Internet connectivity, software and/or hardware that may be required in order to create and/or submit any Entry.
In case of multiple Entries received from any person/email account, Instagram account or Twitter account during the Promotion Period, only the first Entry received from such person, email address, Instagram account or Twitter account will be included in the Contest.
If you choose to enter via a mobile device, STANDARD MESSAGE RATES AND DATA CHARGES APPLY. Please consult the terms and conditions of your individual service plan prior to participating via a mobile device. A mobile device is not required to enter the Contest.
Please read the judging criteria in Rule 4, below, and the "Photo/Video/Twitter/Instagram Entry Requirements", below, before creating your Entry.
No other method of submitting an Entry will be accepted or acknowledged. Photos, Videos and written paragraphs deemed to be of an indecent or offensive nature, as solely determined by Sponsor and its agents in their discretion, will not be eligible for the Contest. (See complete list of prohibited content in Rule 3, below.) The Contest Entities are not responsible for: any lost, late, misdirected, garbled, damaged, or incomplete Entries; incomplete or inaccurate capture of entry information (regardless of cause); technical, hardware, software, telephone or other malfunctions, errors, delays, unavailability or failures of any kind in online transmissions; any Internet connection, software or hardware; any other delays in the transmission or receipt of Entries, whether human or technical in nature; or unauthorized human intervention. Proof of submission is not proof of receipt by Sponsor.
3. PHOTO/VIDEO/TWITTER/INSTAGRAM ENTRY REQUIREMENTS: Photos must be in .JPG or .PNG format and Videos must be in MP4 format. File size must be no more than 10 MB for Photos and Videos. Photos, Videos and written paragraphs must be entrant's own original creation and executed solely by entrant. Modifying, enhancing or altering a third party's preexisting work does not qualify as entrant's own creation. By submitting an Entry, entrant hereby warrants and represents that the Entry conforms to the "Photo/Video/Twitter/Instagram Entry Requirements" set forth herein.
The following requirements apply to the Photo, Video and/or Written Paragraph ("Paragraph") included with the Entry:
Photo/Video/Paragraph cannot be sexually explicit or suggestive, violent or derogatory of any ethnic, racial, gender, religious, or professional group, or of any sexual orientation, national affiliation, disability, or referential to any particular socioeconomic group or age group, nor can it be profane or pornographic, or reference nudity or any materially dangerous activity.
Photo /Video/Paragraph cannot promote alcohol, illegal drugs, tobacco, firearms/weapons (or the use of any of the foregoing), any activities that may appear unsafe or dangerous, or any particular political agenda or message.
Photo/Video/Paragraph cannot depict any cartoons, drawings, images, slogans, advertising copy, phrases and marks that identify a brand or any proprietary mark of any living person or deceased.
Photo/Video/Paragraph cannot promote any religious or political agenda or messages.
Photo/Video/Paragraph cannot be obscene or offensive or endorse any form of hate or hate group.
Photo/Video/Paragraph cannot defame, misrepresent or contain disparaging remarks about Sponsor or its products, or other people, products or companies.
Photo/Video/Paragraph cannot contain, or reference trademarks, logos or trade dress owned by others, or advertise or promote any brand or product of any kind, without written permission of the trademark owner, or contain any personal identification, such as license plate numbers, personal names, email addresses or street addresses.
Photo/Video/Paragraph cannot contain copyrighted materials owned by others (including photographs, sculptures, paintings and other works of art or images published on or in websites, television, movies or other media) without permission, and cannot be in violation of any person's rights of privacy or publicity, nor can it portray any person in a false light.
Other than entrant's likeness, Photo/Video/Paragraph cannot contain materials embodying the names, likenesses, photographs or other indicia identifying any person, living or dead, without permission.
Photo/Video/Paragraph cannot communicate messages or images inconsistent with the positive images and/or goodwill to which the Sponsor wishes to associate.
Photo /Video/Paragraph cannot depict, and cannot itself constitute, a violation of any law.
Photo/Video/Paragraph cannot depict or suggest any direct competitors of United Airlines.
No minors may be included in a Photo or Video, subject to the following limited exception: A minor may appear in your Photo or Video if he/she is your child or legal ward.
Entries that do not comply with these Official Rules or that otherwise contain prohibited or inappropriate content, as determined by the Sponsor, in its sole discretion, will be disqualified and will not be considered for the Contest.
BY SUBMITTING AN ENTRY, ENTRANT ACKNOWLEDGES THAT THE ENTRY MAY BE POSTED ON SPONSOR'S WEBSITE AT SPONSOR'S DISCRETION. By entering, entrants acknowledge that Sponsor has no obligation to use or post any Entry submitted. By affirming that United may use or post the Photo/Video, you further affirm and warrant to United that: (a) you are the owner of all rights in the Photo/Video; (b) you are one of the adult person(s) shown in the Photo/Video, if any; and (c) you are the parent and/or legal guardian of any minor(s) who appears in the Photo/Video.
By submitting an Entry, entrant warrants and represents that: (a) it is, in its entirety, the Entrant's original work; (b) it has not been previously published; (c) it has not won previous awards; (d) it does not infringe upon the copyrights, trademarks, rights of privacy, publicity or other intellectual property or other rights of any person or entity; and (e) publication of the Entry via various media including on the Sponsor's website and social media channels, will not infringe on the rights of any third party. Entrant agrees to indemnify and hold harmless Contest Entities from and against any claims to the contrary.
*LIMITED LICENSE: THE SPONSOR'S TRADEMARKS MAY BE USED FOR PURPOSES OF THIS CONTEST ONLY. NO OTHER RIGHTS IN OR TO SPONSOR'S TRADEMARKS ARE GRANTED UNDER THESE OFFICIAL RULES.
ENTRIES SUBMITTED IN THIS CONTEST WERE NOT EDITED BY SPONSOR AND ARE THE VIEWS/OPINIONS OF THE INDIVIDUAL WHO SUBMITTED THEM, AND DO NOT REFLECT THE VIEWS OF SPONSOR IN ANY MANNER.
IF YOU THINK THAT ANY ENTRY INFRINGES YOUR INTELLECTUAL PROPERTY RIGHTS, CLICK HERE IF YOU WISH TO REPORT IT HTTP://WWW.UNITED.COM/LEGAL.HTML.
4. JUDGING: All Entries will be judged by qualified judges on the following equally weighted criteria:
Inspiration (40%) - highlighting a personal moment of discovery; the ability to tell a story and inspire others through travel,
Creativity (30%) - ability to convey an original and imaginative idea, and
Uniqueness (30%) - capturing a unique element of a specific destination.
The Video entries will be judged ONLY among all other eligible Video Entries submitted and the Photo entries will be judged ONLY among all other eligible Photo Entries submitted. Judging will be completed by or about September 18, 2018. In case of a tie, the Sponsor will select the winner on the basis of the highest score received for the criterion "Inspiration".
5. PRIZES: Three (3) PRIZES are available to be awarded, as follows: Two (2) winners will be selected from among all of the eligible Photo Entries and One (1) winner will be selected from among all of the eligible Video Entries.
Each winner will receive: a) One Million (1,000,000) United MileagePlus® award miles ("Miles"). Miles will be deposited into each winner's MileagePlus® Account. (*See details of prize delivery below); and b) Multi-Merchant Gift Cards with a total value of $7,000. The Gift Cards may not be returned, redeemed or exchanged for cash. The Gift Cards will not be replaced if lost or stolen and are subject to the terms and conditions set forth by the issuer including but not limited to those listed on the back of the gift card, and to all applicable state and federal laws and regulations.
The Approximate Retail Value ("ARV") of each prize is $27,000.
Total ARV of all prizes is $81,000. All prizes will be awarded provided they are claimed properly in accordance with these Official Rules.
Winners will be notified via email, U.S. Mail and/or Instagram or Twitter Direct Message on or around September 19, 2018. Sponsor is not responsible for any change to an entrant's email address or social media account subsequent to entering the Contest that makes contact with such entrant impossible.
Potential winners are subject to verification of eligibility and compliance with these Official Rules, including but not limited to verification of age, as a condition of receiving a prize. If a potential winner is found not to be eligible or not in compliance with these Official Rules, or if a prize notification or any prize is returned as undeliverable, the corresponding potential winner will be disqualified and will forfeit his/her prize. Any forfeited prize will be awarded to the entrant whose Entry received the next-highest score from the judges (after the disqualified winner).
Winners may be required to complete, sign, and return an Affidavit of Eligibility and Liability/Publicity Release (the "Affidavit") (where permitted) within seven (7) days of date printed on prize notification or prize may be forfeited. Failure to provide all required information and signature on the Affidavit, will result in forfeiture of rights to be declared a prize winner and/or receive prize. In the event that a potential winner is disqualified for any reason, Sponsor reserves the right to award the forfeited prize to the entrant whose Entry received the next-highest score from the judges (after the disqualified winner).
In order to accept a prize, winner must be a member of the United MileagePlus® program. If a winner is not a member of the United MileagePlus® program, s/he may sign up for free at time of prize notification. Upon receipt and verification of each winner's Affidavit and United MileagePlus® program membership, winner will be notified via email or overnight mail regarding the specific delivery details of the deposit of the 1,000,000 United MileagePlus® award miles into winner's account. All federal, state, and local income taxes on the prizes and all other related costs not specifically outlined in these Official Rules are the sole responsibility of the winners. Winners will be required to provide Sponsor with a valid social security number or tax identification number, for tax reporting purposes, before any prize can be awarded. Each winner will be issued an IRS Form 1099 for the value of the prize. Prizes cannot be transferred, assigned, sold, auctioned or redeemed for cash or substituted except at Sponsor's sole discretion. Sponsor reserves the right to substitute a prize of equal or greater value if the advertised prize becomes or is unavailable for any reason. United MileagePlus® award miles are subject to the terms, conditions, and restrictions of the United MileagePlus® program. By accepting a prize, each winner agrees to abide by and be bound by all such terms, conditions and restrictions.
Miles accrued, awards, and benefits issued are subject to change and are subject to the rules of the United MileagePlus program, including without limitation the Premier® program (the "MileagePlus Program"), which are expressly incorporated herein. Please allow 6-8 weeks after completed qualifying activity for miles to post to your account. United may change the MileagePlus Program including, but not limited to, rules, regulations, travel awards and special offers or terminate the MileagePlus Program at any time and without notice. United and its subsidiaries, affiliates and agents are not responsible for any products or services of other participating companies and partners. Taxes and fees related to award travel are the responsibility of the member. Bonus award miles, award miles and any other miles earned through non-flight activity do not count toward qualification for Premier status unless expressly stated otherwise. The accumulation of mileage or Premier status or any other status does not entitle members to any vested rights with respect to the MileagePlus Program. All calculations made in connection with the MileagePlus Program, including without limitation with respect to the accumulation of mileage and the satisfaction of the qualification requirements for Premier status, will be made by United Airlines and MileagePlus in their discretion and such calculations will be considered final. Information in this communication that relates to the MileagePlus Program does not purport to be complete or comprehensive and may not include all of the information that a member may believe is important and is qualified in its entirety by reference to all of the information on the united.com website and the MileagePlus Program rules. United and MileagePlus are registered service marks. For complete details about the MileagePlus Program, go to www.united.com and each winner should review such details prior to accepting a prize. The Gift Card portion of the prize will be sent to winner's home address via UPS overnight delivery.
By accepting a prize, each winner acknowledges that the Released Parties (as defined in Rule 7, below) have not made nor are in any manner responsible or liable for any warranty, representation, or guarantee, express or implied, in fact or in law, relative to the prize, including but not limited to its quality, mechanical condition or fitness for a particular purpose.
6. RIGHTS GRANTED: By submitting an Entry, you hereby grant the Sponsor, its affiliates, subsidiaries, assigns, licensees, and designees the irrevocable, perpetual, worldwide right to use, reproduce, edit, market, store, distribute, have distributed, publicly and privately display, communicate, publicly and privately perform, transmit, have transmitted, create derivative works based upon, and promote the Entry or portions of the Entry (as such may be edited and modified by the Sponsor at its discretion) for editorial, commercial, promotional and all other purposes, including without limitation posting on Sponsor-affiliated websites, social media sites and/or other Sponsor-selected media. In addition, you hereby assign to the Sponsor all rights, titles, and interests that you may be deemed to have in any reproduction, product, or derivative work using or incorporating the Entry. Such rights, title and interest shall include, but are not limited to, all intellectual property, sales and licensing rights. Entrant further agrees to waive any "Moral Rights" in the Entry.
By entering the Contest, each entrant agrees that his/her Entry is gratuitous, unsolicited and without restriction, and will not place Sponsor under any obligations other than those contained in these Official Rules, and that Sponsor is free to disclose the ideas contained in the Entry on a non-confidential basis to anyone or otherwise use the ideas therein without any compensation to the entrant. Each entrant further acknowledges that Sponsor does not waive any rights to use similar or related ideas previously known to Sponsor, or developed by its employees, or obtained from sources other than the Entry.
By entering the Contest, each entrant acknowledges that he/she will not now or in the future be paid or compensated in any way for his/her Entry or for granting the Sponsor any of the rights set out in these Official Rules. Each entrant further acknowledges that Sponsor is not obligated to make use of any of the rights granted in these Official Rules.
Upon request of Sponsor, entrants shall execute and deliver such additional instrument of assignment, as may be solely deemed by Sponsor reasonably necessary to establish the grant of license, the transfer of copyrights and waiver of "Moral Rights" under these Official Rules. Should Sponsor fail to request the said assignment as stated, that shall not be deemed a waiver of Sponsor's rights and Sponsor may at a later time request the assignment.
7. OTHER CONDITIONS: By participating in the Contest, each participant agrees to release, indemnify, defend and hold harmless the Sponsor, Administrator, their respective parent companies, affiliates, subsidiaries, distributors, and the officers, directors and employees of each of the foregoing, (collectively "Released Parties") from and against any and all claims, injuries, damages, expenses, losses and/or liabilities of any nature that in any way relate to or arise from participant's participation in the Contest or participation in any Contest-related activity, or from the receipt, possession or use/misuse of any prize (if applicable), including, but not limited to: (a) unauthorized human intervention in the Contest; (b) errors (including but not limited to human errors) in the administration of the Contest or notification of winners; (c) injury or damage to persons or property (including death); and (d) technical, hardware, software, telephone or other communication malfunctions or errors that may limit one's ability to enter the Contest, including but not limited to any injury or damage to participant's or any other person's computer relating to or resulting from participating in the Contest. Each winner shall bear all risk of loss or damage to his/her prize after it has been delivered.
ANY ATTEMPT BY ANY PERSON TO DELIBERATELY DAMAGE ANY WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE CONTEST MAY BE A VIOLATION OF CRIMINAL AND/OR CIVIL LAWS, AND SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO DISQUALIFY AND SEEK REMEDIES AND DAMAGES FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING CRIMINAL PROSECUTION. If, for any reason, the Contest is not capable of running as planned for any reason which Sponsor, in its sole opinion, deems capable of corrupting or affecting the administration, security, fairness, integrity or proper conduct of this Contest, Sponsor reserves the right to terminate, modify or suspend this Contest, in whole or in part. If the Contest is terminated before the designated end date of the Promotion Period, Sponsor will select the Contest winners based on the Judging criteria (as defined in Rule 4) from among all eligible, non-suspect entries received as of the date and time of the event giving rise to the termination; Sponsor will post notification of the cancellation at www.unitedsweepstakes.com. In no event will Sponsor, and/or other Released Parties, be responsible or liable to any participant for any damages or losses of any kind, including, but not limited to, direct, incidental, consequential or punitive damages, to the extent they may be disclaimed by applicable law, arising out of or in connection with participation in the Contest or the acceptance, possession or use of any prize (if applicable). SOME JURISDICTIONS MAY NOT ALLOW LIMITATIONS OR EXCLUSIONS OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; THEREFORE, SOME OF THE AFOREMENTIONED LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU, DEPENDING ON YOUR PLACE OF RESIDENCE.
All Entries are subject to verification by Administrator, an independent judging organization, before any prize is awarded. By accepting a prize, each winner agrees and consents to Sponsor and/or Administrator releasing his/her identity/name to any one requesting a list of prize winners and the use of his/her name, likeness, voice and/or biographical information (city and state of residence) for advertising and Contest purposes in any media now known or hereafter invented without time or territorial limitations and without additional notice or compensation.
8. DISPUTES: Except where prohibited, each participant agrees that any and all disputes, claims and causes of action arising out of the Contest or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in Cook County, Illinois. All issues and questions concerning these Official Rules, participants' rights and obligations, or Sponsor's rights and obligations shall be governed by the laws of the State of Illinois, without giving effect to any choice of law or conflict of law rules. Some jurisdictions do not allow for limitations on the ability to pursue class action remedies, and so these limitations may not apply to you, depending on your place of residence.
9. WINNERS LIST: For the names of the winners, send a self-addressed, stamped envelope to: United Airlines "United Journey Contest" Winners List Request, 233 N. Michigan Ave., Suite 1500, Chicago, IL. 60601. Winners Lists will be sent as soon as administratively feasible after the prizes have been awarded. Requests for Winner List must be received by October 30, 2018.
10. SPONSOR: The Contest is solely sponsored by United Airlines, Inc., 233 S. Wacker Dr., Chicago, IL 60606 ("Sponsor"). All trademarks used herein are the property of their respective owners.
As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.
Appointed by New Jersey Governor Phil Murphy, Jill joins the New Jersey Restart and Recovery Advisory Council — a group of business and municipal leaders tasked with planning to restart the state's economy.
"Serving on Governor Murphy's Restart & Advisory Council uniquely positions us in the epicenter of helping to restart state's economy by providing innovative ideas, sharing best practices and creative thinking to help ensure the rebuilding of New Jersey's economic vitality alongside notable business leaders," said Jill. "I'm honored to represent United Airlines and the transportation industry as a core building block to expediting the state's recovery."
United is the sixth largest company in the state and one of the largest essential businesses continuing to operate through this crisis, and as or advocate, Jill will share some of our best practices and lessons we're learning with the nine different committees through the customer and employee lens.
On the opposite coast, California Governor Gavin Newsom last month appointed Janet to his Task Force on Business and Jobs Recovery. Joining Janet at the table are former California governors, legislative leaders and CEOs and executives from numerous businesses with large stakes in the state, such as Apple and Disney. In addition to Janet's position on the task force, Janet is also serving on the Long-Term Jobs Recovery sub-committee and will advocate for industries suffering long-term ramifications of COVID-19 such as tourism, travel and entertainment.
"Being appointed to Governor Newsom's Task Force on Business and Jobs Recovery ensures that United is part of the important conversation and part of the plan to help California pave the way toward a fast, safe recovery of jobs," said Janet. "It is an honor to represent the only transportation business on the task force, and I look forward to working alongside a group of very distinguished leaders and focusing on innovative ways to rebuild the economy for our 40 million residents. This work will build on our partnership with the Governor to provide free flights for medical volunteers and having our employees call to check in on isolated older adults as part of the Social Bridging Project."
Pre-COVID, we transported 38 million passengers to, from and within California each year, and directly and indirectly supported tens of thousands of jobs, so the health and well-being of the industry is vital to the prosperity of the state.
As the only airline represented among each of these groups, Jill and Janet are working hard to ensure that our voices, as a company and industry, are heard, valued and utilized as a new chapter dawns on the horizon.
Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.
While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.
First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.
As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.
Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.
We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.
But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.
Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.
Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.
While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.
Thank you. Be well. And I look forward to seeing you on board.
At the airport
1Implementing temperature checks for employees and flight attendants working at hub airports
2Installing sneeze guards at check-in and gate podiums
3Encouraging use of the United app for contactless travel assistance and more
4Promoting social distancing with floor decals to help customers stand 6 feet apart
5Introducing touchless check-in for customers with bags
At the gate:
6Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
7Providing hand sanitizer and
8Allowing customers to self-scan boarding passes
9Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing
On our aircraft
1Providing individual hand sanitizer wipes for customers
2Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
3Temporarily removing onboard items like pillows, blankets and inflight magazines
4Disinfecting high-touch areas, like tray tables and armrests, before boarding
5Reducing contact between flight attendants and customers during snack and beverage service
6Ensuring aircraft cleaning standards meet or exceed CDC guidelines
7Applying social distancing to seating procedures when possible, including:
- Limiting middle seat selection
- Moving customers seated closely together
- De-planing in groups of five rows at a time to reduce crowding
8Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
9Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles
We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.
Together, we are facing an unprecedented challenge. United Together, we rise to meet that challenge.
Calling all AvGeeks and travelers! Here's a fun way to take your next video call….from a United Polaris® seat, the cockpit or cruising altitude. We're introducing United-themed backgrounds for use on Zoom and Microsoft Teams, video conferencing tools that many people are using to stay connected.
So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started. If you've already downloaded Zoom you can skip ahead to updating your background image (see instructions below).
To use on Zoom:
- Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
- Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
- From here select, "choose virtual background" to upload your uniquely United photo.
- Start by downloading your favorite United image to your computer. Just click "download" in the bottom left corner of the image.
- If you're using a PC, copy the image you want to use into this folder:
- C:\[insert your device user name here]\AppData\Microsoft\Teams\Backgrounds\Uploads
- If you're using a Mac copy the images to this folder on your computer:
- /users/<username>/Library/Application Support/Microsoft/Teams/Backgrounds/Uploads
- If you're using a PC, copy the image you want to use into this folder:
- Once you start a Teams meeting, click the "…" in the menu bar and select "Show background effects" and your image should be there
Watch our most popular videos
This is why we fly.
20 UCSF Health workers, who voluntarily set aside their own lives to help save lives, are on their way to New York City.
We are humbled by your selfless sacrifice.
In celebration and appreciation of all first responders and essential workers. 👏🏻👏🏼👏🏽👏🏾👏🏿
This is the story of Jason and Shantel. You see, Jason and Shantel love each other very much. They also love traveling and they love the classic Adam Sandler film, The Wedding Singer.
It all began when Jason reached out to United's social media team, hoping for assistance with his upcoming plan to propose. Some phone calls and one borrowed guitar later, the stage was set for Jason. Put all that together, mix in some helpful United employees and, voila, you have a truly memorable marriage proposal. Congratulations to this fun-loving and happy couple, and here's to many more years of making beautiful music together.
A big thank you to Chicago-based flight attendants Donna W., Marie M., Karen J. and Mark K. for making this proposal come to life.