- United Hub

By United Airlines, August 06, 2018

United Airlines "United Journey" Contest




The United Airlines "United Journey" Contest ("Contest"), sponsored by United Airlines, Inc. ("Sponsor") will begin at 12:01:00 a.m. Central Daylight Time ("CDT") on August 7, 2018 and is scheduled to end at 11:59:59 p.m. CDT on August 28, 2018 (the "Promotion Period"). The Contest is subject to applicable federal, state, and local laws and regulations. By participating, you agree to abide by and be bound by these Official Rules and all decisions of the Administrator (as defined in Rule 1, below), which shall be final and binding on you in all matters relating to this Contest.

The Contest is no way sponsored, endorsed, administered by, or associated with Twitter or Instagram. Twitter and Instagram are not affiliated with Sponsor in any way.

1. ELIGIBILITY: The Contest is only open to individuals who are legal residents of one of the 50 United States or D.C. and 18 years of age or older (19 years or older if a resident of Alabama or Nebraska) at the time of entry. The Contest is not open to employees, officers or directors of Sponsor, or Wunderman, LLC ("Administrator"), or any of their respective parent companies, affiliates or subsidiaries, distributors, Contest material suppliers, Contest or media partners, printer(s) of Contest materials or advertising, advertising or promotion agencies, other coordinating agencies involved in the development or implementation of this Contest (collectively, the "Contest Entities"), and the immediate family members (defined as spouse, biological, adoptive or step-parent, grandparent, child, sibling or spouse of any of the foregoing, regardless of where they live), or household members (whether related or not) of any of the foregoing. Void outside of the 50 United States/D.C. and where prohibited by law.

2. ENTRY: There are three (3) methods of Entry into the Contest.

METHOD #1. VIA WEBSITE: During the Promotion Period, visit https://twitter.com/signup to register for free. During Promotion Period, post a Photo and a description about why this photo represents your favorite travel moment and where you'd want to go on your United Journey; include the hashtag #UnitedJourneyContest (each referred to herein as a "Tweet" or "Entry"). Tweet must include a relevant response, must comply with the Tweet Guidelines (as set forth below) and the Twitter.com Terms of Service, and must include the "#UnitedJourneyContest" hashtag. Each Tweet must contain at least thirteen (13) characters and no more two hundred eighty (280) characters and must be in English. Entrant's Twitter profile must be set to "public" for the Tweet to be a valid Entry. The Twitter account used to enter must be registered in your name. You may not enter via a corporate or shared account. Your properly completed and submitted submission will constitute your "Entry" into the Contest.

METHOD #3. VIA INSTAGRAM: You must be a registered user of Instagram and must be a follower of United to enter this Contest via this method. If you are not a registered user of Instagram simply visit https://Instagram.com/signup to register for free. During Promotion Period, post a Photo and a description about why this photo represents your favorite travel moment and where you'd want to go on your United Journey; include the hashtag #UnitedJourneyContest. Submission must include a relevant response, must comply with the Instagram Guidelines (as set forth below) and the Instagram.com Terms of Service, and must include the "#UnitedJourneyContest" hashtag. Each submission must contain at least thirteen (13) characters and no more than two hundred eighty (280) characters and must be in English. Entrant's Instagram profile must be set to "public" for the submission to be a valid Entry. The Instagram account used to enter must be registered in your name. You may not enter via a corporate or shared account. Your properly completed and submitted submission will constitute your "Entry" into the Contest.

Once submitted, an Entry cannot be deleted, cancelled or modified. Entries must include all required information and the required hashtag, or they will not be eligible. Limit: one (1) Entry per person/email address/Twitter or Instagram account (as applicable) for the entire Promotion Period. Participants are solely responsible for Internet connectivity, software and/or hardware that may be required in order to create and/or submit any Entry.

In case of multiple Entries received from any person/email account, Instagram account or Twitter account during the Promotion Period, only the first Entry received from such person, email address, Instagram account or Twitter account will be included in the Contest.

If you choose to enter via a mobile device, STANDARD MESSAGE RATES AND DATA CHARGES APPLY. Please consult the terms and conditions of your individual service plan prior to participating via a mobile device. A mobile device is not required to enter the Contest.

Please read the judging criteria in Rule 4, below, and the "Photo/Video/Twitter/Instagram Entry Requirements", below, before creating your Entry.

No other method of submitting an Entry will be accepted or acknowledged. Photos, Videos and written paragraphs deemed to be of an indecent or offensive nature, as solely determined by Sponsor and its agents in their discretion, will not be eligible for the Contest. (See complete list of prohibited content in Rule 3, below.) The Contest Entities are not responsible for: any lost, late, misdirected, garbled, damaged, or incomplete Entries; incomplete or inaccurate capture of entry information (regardless of cause); technical, hardware, software, telephone or other malfunctions, errors, delays, unavailability or failures of any kind in online transmissions; any Internet connection, software or hardware; any other delays in the transmission or receipt of Entries, whether human or technical in nature; or unauthorized human intervention. Proof of submission is not proof of receipt by Sponsor.

3. PHOTO/VIDEO/TWITTER/INSTAGRAM ENTRY REQUIREMENTS: Photos must be in .JPG or .PNG format and Videos must be in MP4 format. File size must be no more than 10 MB for Photos and Videos. Photos, Videos and written paragraphs must be entrant's own original creation and executed solely by entrant. Modifying, enhancing or altering a third party's preexisting work does not qualify as entrant's own creation. By submitting an Entry, entrant hereby warrants and represents that the Entry conforms to the "Photo/Video/Twitter/Instagram Entry Requirements" set forth herein.

The following requirements apply to the Photo, Video and/or Written Paragraph ("Paragraph") included with the Entry:

Photo/Video/Paragraph cannot be sexually explicit or suggestive, violent or derogatory of any ethnic, racial, gender, religious, or professional group, or of any sexual orientation, national affiliation, disability, or referential to any particular socioeconomic group or age group, nor can it be profane or pornographic, or reference nudity or any materially dangerous activity.

Photo /Video/Paragraph cannot promote alcohol, illegal drugs, tobacco, firearms/weapons (or the use of any of the foregoing), any activities that may appear unsafe or dangerous, or any particular political agenda or message.

Photo/Video/Paragraph cannot depict any cartoons, drawings, images, slogans, advertising copy, phrases and marks that identify a brand or any proprietary mark of any living person or deceased.

Photo/Video/Paragraph cannot promote any religious or political agenda or messages.

Photo/Video/Paragraph cannot be obscene or offensive or endorse any form of hate or hate group.

Photo/Video/Paragraph cannot defame, misrepresent or contain disparaging remarks about Sponsor or its products, or other people, products or companies.

Photo/Video/Paragraph cannot contain, or reference trademarks, logos or trade dress owned by others, or advertise or promote any brand or product of any kind, without written permission of the trademark owner, or contain any personal identification, such as license plate numbers, personal names, email addresses or street addresses.

Photo/Video/Paragraph cannot contain copyrighted materials owned by others (including photographs, sculptures, paintings and other works of art or images published on or in websites, television, movies or other media) without permission, and cannot be in violation of any person's rights of privacy or publicity, nor can it portray any person in a false light.

Other than entrant's likeness, Photo/Video/Paragraph cannot contain materials embodying the names, likenesses, photographs or other indicia identifying any person, living or dead, without permission.

Photo/Video/Paragraph cannot communicate messages or images inconsistent with the positive images and/or goodwill to which the Sponsor wishes to associate.

Photo /Video/Paragraph cannot depict, and cannot itself constitute, a violation of any law.

Photo/Video/Paragraph cannot depict or suggest any direct competitors of United Airlines.

No minors may be included in a Photo or Video, subject to the following limited exception: A minor may appear in your Photo or Video if he/she is your child or legal ward.

Entries that do not comply with these Official Rules or that otherwise contain prohibited or inappropriate content, as determined by the Sponsor, in its sole discretion, will be disqualified and will not be considered for the Contest.

BY SUBMITTING AN ENTRY, ENTRANT ACKNOWLEDGES THAT THE ENTRY MAY BE POSTED ON SPONSOR'S WEBSITE AT SPONSOR'S DISCRETION. By entering, entrants acknowledge that Sponsor has no obligation to use or post any Entry submitted. By affirming that United may use or post the Photo/Video, you further affirm and warrant to United that: (a) you are the owner of all rights in the Photo/Video; (b) you are one of the adult person(s) shown in the Photo/Video, if any; and (c) you are the parent and/or legal guardian of any minor(s) who appears in the Photo/Video.

By submitting an Entry, entrant warrants and represents that: (a) it is, in its entirety, the Entrant's original work; (b) it has not been previously published; (c) it has not won previous awards; (d) it does not infringe upon the copyrights, trademarks, rights of privacy, publicity or other intellectual property or other rights of any person or entity; and (e) publication of the Entry via various media including on the Sponsor's website and social media channels, will not infringe on the rights of any third party. Entrant agrees to indemnify and hold harmless Contest Entities from and against any claims to the contrary.




4. JUDGING: All Entries will be judged by qualified judges on the following equally weighted criteria:

Inspiration (40%) - highlighting a personal moment of discovery; the ability to tell a story and inspire others through travel,

Creativity (30%) - ability to convey an original and imaginative idea, and

Uniqueness (30%) - capturing a unique element of a specific destination.

The Video entries will be judged ONLY among all other eligible Video Entries submitted and the Photo entries will be judged ONLY among all other eligible Photo Entries submitted. Judging will be completed by or about September 18, 2018. In case of a tie, the Sponsor will select the winner on the basis of the highest score received for the criterion "Inspiration".

5. PRIZES: Three (3) PRIZES are available to be awarded, as follows: Two (2) winners will be selected from among all of the eligible Photo Entries and One (1) winner will be selected from among all of the eligible Video Entries.

Each winner will receive: a) One Million (1,000,000) United MileagePlus® award miles ("Miles"). Miles will be deposited into each winner's MileagePlus® Account. (*See details of prize delivery below); and b) Multi-Merchant Gift Cards with a total value of $7,000. The Gift Cards may not be returned, redeemed or exchanged for cash. The Gift Cards will not be replaced if lost or stolen and are subject to the terms and conditions set forth by the issuer including but not limited to those listed on the back of the gift card, and to all applicable state and federal laws and regulations.

The Approximate Retail Value ("ARV") of each prize is $27,000.

Total ARV of all prizes is $81,000. All prizes will be awarded provided they are claimed properly in accordance with these Official Rules.

Winners will be notified via email, U.S. Mail and/or Instagram or Twitter Direct Message on or around September 19, 2018. Sponsor is not responsible for any change to an entrant's email address or social media account subsequent to entering the Contest that makes contact with such entrant impossible.

Potential winners are subject to verification of eligibility and compliance with these Official Rules, including but not limited to verification of age, as a condition of receiving a prize. If a potential winner is found not to be eligible or not in compliance with these Official Rules, or if a prize notification or any prize is returned as undeliverable, the corresponding potential winner will be disqualified and will forfeit his/her prize. Any forfeited prize will be awarded to the entrant whose Entry received the next-highest score from the judges (after the disqualified winner).

Winners may be required to complete, sign, and return an Affidavit of Eligibility and Liability/Publicity Release (the "Affidavit") (where permitted) within seven (7) days of date printed on prize notification or prize may be forfeited. Failure to provide all required information and signature on the Affidavit, will result in forfeiture of rights to be declared a prize winner and/or receive prize. In the event that a potential winner is disqualified for any reason, Sponsor reserves the right to award the forfeited prize to the entrant whose Entry received the next-highest score from the judges (after the disqualified winner).

In order to accept a prize, winner must be a member of the United MileagePlus® program. If a winner is not a member of the United MileagePlus® program, s/he may sign up for free at time of prize notification. Upon receipt and verification of each winner's Affidavit and United MileagePlus® program membership, winner will be notified via email or overnight mail regarding the specific delivery details of the deposit of the 1,000,000 United MileagePlus® award miles into winner's account. All federal, state, and local income taxes on the prizes and all other related costs not specifically outlined in these Official Rules are the sole responsibility of the winners. Winners will be required to provide Sponsor with a valid social security number or tax identification number, for tax reporting purposes, before any prize can be awarded. Each winner will be issued an IRS Form 1099 for the value of the prize. Prizes cannot be transferred, assigned, sold, auctioned or redeemed for cash or substituted except at Sponsor's sole discretion. Sponsor reserves the right to substitute a prize of equal or greater value if the advertised prize becomes or is unavailable for any reason. United MileagePlus® award miles are subject to the terms, conditions, and restrictions of the United MileagePlus® program. By accepting a prize, each winner agrees to abide by and be bound by all such terms, conditions and restrictions.

Miles accrued, awards, and benefits issued are subject to change and are subject to the rules of the United MileagePlus program, including without limitation the Premier® program (the "MileagePlus Program"), which are expressly incorporated herein. Please allow 6-8 weeks after completed qualifying activity for miles to post to your account. United may change the MileagePlus Program including, but not limited to, rules, regulations, travel awards and special offers or terminate the MileagePlus Program at any time and without notice. United and its subsidiaries, affiliates and agents are not responsible for any products or services of other participating companies and partners. Taxes and fees related to award travel are the responsibility of the member. Bonus award miles, award miles and any other miles earned through non-flight activity do not count toward qualification for Premier status unless expressly stated otherwise. The accumulation of mileage or Premier status or any other status does not entitle members to any vested rights with respect to the MileagePlus Program. All calculations made in connection with the MileagePlus Program, including without limitation with respect to the accumulation of mileage and the satisfaction of the qualification requirements for Premier status, will be made by United Airlines and MileagePlus in their discretion and such calculations will be considered final. Information in this communication that relates to the MileagePlus Program does not purport to be complete or comprehensive and may not include all of the information that a member may believe is important and is qualified in its entirety by reference to all of the information on the united.com website and the MileagePlus Program rules. United and MileagePlus are registered service marks. For complete details about the MileagePlus Program, go to www.united.com and each winner should review such details prior to accepting a prize. The Gift Card portion of the prize will be sent to winner's home address via UPS overnight delivery.

By accepting a prize, each winner acknowledges that the Released Parties (as defined in Rule 7, below) have not made nor are in any manner responsible or liable for any warranty, representation, or guarantee, express or implied, in fact or in law, relative to the prize, including but not limited to its quality, mechanical condition or fitness for a particular purpose.

6. RIGHTS GRANTED: By submitting an Entry, you hereby grant the Sponsor, its affiliates, subsidiaries, assigns, licensees, and designees the irrevocable, perpetual, worldwide right to use, reproduce, edit, market, store, distribute, have distributed, publicly and privately display, communicate, publicly and privately perform, transmit, have transmitted, create derivative works based upon, and promote the Entry or portions of the Entry (as such may be edited and modified by the Sponsor at its discretion) for editorial, commercial, promotional and all other purposes, including without limitation posting on Sponsor-affiliated websites, social media sites and/or other Sponsor-selected media. In addition, you hereby assign to the Sponsor all rights, titles, and interests that you may be deemed to have in any reproduction, product, or derivative work using or incorporating the Entry. Such rights, title and interest shall include, but are not limited to, all intellectual property, sales and licensing rights. Entrant further agrees to waive any "Moral Rights" in the Entry.

By entering the Contest, each entrant agrees that his/her Entry is gratuitous, unsolicited and without restriction, and will not place Sponsor under any obligations other than those contained in these Official Rules, and that Sponsor is free to disclose the ideas contained in the Entry on a non-confidential basis to anyone or otherwise use the ideas therein without any compensation to the entrant. Each entrant further acknowledges that Sponsor does not waive any rights to use similar or related ideas previously known to Sponsor, or developed by its employees, or obtained from sources other than the Entry.

By entering the Contest, each entrant acknowledges that he/she will not now or in the future be paid or compensated in any way for his/her Entry or for granting the Sponsor any of the rights set out in these Official Rules. Each entrant further acknowledges that Sponsor is not obligated to make use of any of the rights granted in these Official Rules.

Upon request of Sponsor, entrants shall execute and deliver such additional instrument of assignment, as may be solely deemed by Sponsor reasonably necessary to establish the grant of license, the transfer of copyrights and waiver of "Moral Rights" under these Official Rules. Should Sponsor fail to request the said assignment as stated, that shall not be deemed a waiver of Sponsor's rights and Sponsor may at a later time request the assignment.

7. OTHER CONDITIONS: By participating in the Contest, each participant agrees to release, indemnify, defend and hold harmless the Sponsor, Administrator, their respective parent companies, affiliates, subsidiaries, distributors, and the officers, directors and employees of each of the foregoing, (collectively "Released Parties") from and against any and all claims, injuries, damages, expenses, losses and/or liabilities of any nature that in any way relate to or arise from participant's participation in the Contest or participation in any Contest-related activity, or from the receipt, possession or use/misuse of any prize (if applicable), including, but not limited to: (a) unauthorized human intervention in the Contest; (b) errors (including but not limited to human errors) in the administration of the Contest or notification of winners; (c) injury or damage to persons or property (including death); and (d) technical, hardware, software, telephone or other communication malfunctions or errors that may limit one's ability to enter the Contest, including but not limited to any injury or damage to participant's or any other person's computer relating to or resulting from participating in the Contest. Each winner shall bear all risk of loss or damage to his/her prize after it has been delivered.

ANY ATTEMPT BY ANY PERSON TO DELIBERATELY DAMAGE ANY WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE CONTEST MAY BE A VIOLATION OF CRIMINAL AND/OR CIVIL LAWS, AND SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO DISQUALIFY AND SEEK REMEDIES AND DAMAGES FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING CRIMINAL PROSECUTION. If, for any reason, the Contest is not capable of running as planned for any reason which Sponsor, in its sole opinion, deems capable of corrupting or affecting the administration, security, fairness, integrity or proper conduct of this Contest, Sponsor reserves the right to terminate, modify or suspend this Contest, in whole or in part. If the Contest is terminated before the designated end date of the Promotion Period, Sponsor will select the Contest winners based on the Judging criteria (as defined in Rule 4) from among all eligible, non-suspect entries received as of the date and time of the event giving rise to the termination; Sponsor will post notification of the cancellation at www.unitedsweepstakes.com. In no event will Sponsor, and/or other Released Parties, be responsible or liable to any participant for any damages or losses of any kind, including, but not limited to, direct, incidental, consequential or punitive damages, to the extent they may be disclaimed by applicable law, arising out of or in connection with participation in the Contest or the acceptance, possession or use of any prize (if applicable). SOME JURISDICTIONS MAY NOT ALLOW LIMITATIONS OR EXCLUSIONS OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; THEREFORE, SOME OF THE AFOREMENTIONED LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU, DEPENDING ON YOUR PLACE OF RESIDENCE.

All Entries are subject to verification by Administrator, an independent judging organization, before any prize is awarded. By accepting a prize, each winner agrees and consents to Sponsor and/or Administrator releasing his/her identity/name to any one requesting a list of prize winners and the use of his/her name, likeness, voice and/or biographical information (city and state of residence) for advertising and Contest purposes in any media now known or hereafter invented without time or territorial limitations and without additional notice or compensation.

8. DISPUTES: Except where prohibited, each participant agrees that any and all disputes, claims and causes of action arising out of the Contest or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in Cook County, Illinois. All issues and questions concerning these Official Rules, participants' rights and obligations, or Sponsor's rights and obligations shall be governed by the laws of the State of Illinois, without giving effect to any choice of law or conflict of law rules. Some jurisdictions do not allow for limitations on the ability to pursue class action remedies, and so these limitations may not apply to you, depending on your place of residence.

9. WINNERS LIST: For the names of the winners, send a self-addressed, stamped envelope to: United Airlines "United Journey Contest" Winners List Request, 233 N. Michigan Ave., Suite 1500, Chicago, IL. 60601. Winners Lists will be sent as soon as administratively feasible after the prizes have been awarded. Requests for Winner List must be received by October 30, 2018.

10. SPONSOR: The Contest is solely sponsored by United Airlines, Inc., 233 S. Wacker Dr., Chicago, IL 60606 ("Sponsor"). All trademarks used herein are the property of their respective owners.

United cargo connects products to people all over the world this holiday season

By The Hub team, November 23, 2020

Critical medical shipments – Check.

High-tech electronics – Check.

2.7 million pounds of lobster? Check.

While this year's holiday gatherings will look a little different, millions of people around the world will still carry on the tradition of celebrating the holidays with a meal.

As the appetite for different types of food from all over the world increases, so does the need for safe and reliable transport. Fish caught in the United Kingdom can depart at breakfast and arrive in Washington D.C. in time for dinner. Thanks to United Cargo's expansive network, we are longer constrained by global distance or the seasonality of a product,

United Cargo plays a big role in transporting shipments with a limited shelf life around the world. Packed in between the latest electronics from Asia and the hottest fashion items from Europe, our aircraft carry a variety of perishable shipments like flowers, fruit, meat and vegetables, where speed and careful handling keeps them fresh. Whether it's cherries from Washington State or vegetables from Peru, our temperature-controlled shipping processes and vast global network helps move these commodities all over the world.

While the holidays are an exceptionally busy time of year for shipping perishable items, United Cargo transports these critical goods for people all over the world year-round. Earlier this year, United Cargo moved nearly 190,000 pounds of fresh produce to Guam for the U.S. Department of Agriculture's Coronavirus Farm Assistance Program to support communities impacted by COVID-19. Additionally, with the holiday season here, we anticipate the cargo holds of our aircraft to be full of grocery store replenishments, including staples like turkey and ham, hitting shelves across the globe.

We take pride in our role to make sure perishables and produce arrive on time and at the peak of freshness. These products sustain, feed and nurture the world, and consumers around the globe depend on them every single day.

Since March 19, United has operated nearly 8,000 cargo-only flights, moving over 272 million pounds of cargo on those flights alone. United Cargo is proud of the role we play maintaining the global food supply chain and helping people access commodities from all over the globe.

Bon appetit!

Happy Veterans Day

By The Hub team, November 11, 2020

With thousands of veteran and reservist employees at United, we are incredibly grateful for their dedication, courage and bravery. Not only do they serve our country, they also bring a standard of excellence and professionalism to work on a daily basis.

We are thrilled to celebrate and thank our veteran and reservist employees this Veterans Day. We asked a few of them to share stories from their experiences while enlisted. Read a few of them below!

Larry Ferrarini, ORD Lead Ramp Service


Tiffini Wilson, ORD Customer Service Representative

Tiffini served in the U.S. Navy Reserves from 1999 to 2013. She came from a military family and always knew she wanted to serve. In her experience, the Navy has a real sense of brotherhood and sisterhood. She feels proud that she is able to serve her country and other people get to stay home and feel safe.

Tiffini has worked at United for 24 years and feels grateful that her supervisors have always been supportive of her military service and flexible when she was deployed. She even received care packages from colleagues when she was serving in the Middle East. She has learned that being a leader is about listening, in the military and at United. She applies that mentality to when she is working with customers, as well. She says, "sometimes people are having a bad day and need to vent and be acknowledged."

Thank you for your service, Tiffini!

Terry Blake, DCA First Officer B767/B757

Terry joined the U.S. Air Force in 2014 and is currently serving. He says, "The military is a great career and I am proud that I have been given the opportunity to serve my country and the State of West Virginia." During his time in the service, he has been working aeromedical evacuation missions where he moves the critically wounded warriors from combat zones to hospitals in Europe and the U.S. He feels lucky to fly for United and work with many great people. He is proud to work alongside ALPA professional pilots and all the other employees at the company.

Thank you for your service, Terry!

Katherine McDonald, HR Partner Senior Manager

Katherine served six years in the Michigan Air National Guard and says, "For me, serving is a calling. It means serving this great nation and being ready when needed." She joined the military to belong and contribute to something bigger than herself. When she was applying for her job at United, she found information about the United4Veterans business resource group on the company website. This increased her desire to work for a company that she could bring her military experience to and be celebrated. "The inclusivity I feel at United makes me feel so valued, both as an employee and as a veteran. I am so grateful to work for a company that is committed to our military employees and customers."

Thank you for your service, Katherine!

Troy A. Engholm, DEN Ramp Service

Troy served in the U.S. Air Force from 1983 to 2013. He says, "I loved serving 30+ years in our United States Air Force because it gave me a sense of accomplishment, satisfaction and pride to know that I was serving in the best Air Force, with the best professionals, the world has ever seen."

After serving, Troy joined United in 2015 and has loved it ever since. He believes this profession allows us to connect families together and provide a multitude of experiences for our customers. They get to see the world. The most rewarding part of his job is when he sees joy on a customer's face.

Thank you for your service, Troy!

Fred "Motown" Crowell, ORD Lead Ramp Service

Motown served in the U.S. Army from 1969 to 1970. Motown grew up in Detroit and aspired to follow in his brother's footsteps by applying to a job at United. Just after he was hired, he was drafted to the Army and was on active duty in Vietnam. His unit was the first to invade Cambodia. His unit that served together still meet up every year in Washington D.C. at the Vietnam Memorial.

When he returned home, he returned to United and has been here for 53 years. Over the years, he's been able to travel with his family around the world and even take his wife back to Vietnam and show her where he was stationed.

Thank you for your service, Motown!

Garrett West, Regional Director Aircraft Maintenance ORD

Garrett served in the U.S. Marines for 7 years and 1 year in active reserves. From childhood, he had always dreamed of becoming a United States Marine. He has been grateful to serve with many different people from all types of backgrounds. And, he has many fond memories and experiences of cruising the Mediterranean when he was part of the Marine Amphibious Ready Group. He says, "Having the honor to wear the EGA (the Marine emblem that includes an Eagle, Globe and Anchor) and to represent and serve our great nation is beyond words."

Garret began his career at United as a frontline technician and has worked to a Hub leader. He says, "As we all press on and continue to work through challenges, the tenacity of our employees across the board and working alongside so many dedicated people has done nothing but instill confidence in our future."

Thank you for your service, Garrett!

Pete DeLeon, ORD Lead Customer Service Representative

Pete served in the U.S. Marines from 1977 to 1984. He grew up in a military family and had a desire to join early on. During his time in the Marines, he traveled all over the world, including to the American Embassy in Cyprus; Lima, Peru and Okinawa, Japan. He has a great sense of pride for his time in the service and feels grateful that he could give back to his country.

After the Marines, Pete joined United 33 years ago. He has held many roles in various places across the system. First, he was a load planner in Miami, then moved to New Orleans where he was the chief coordinator during Hurricane Katrina. Pete says, "I thoroughly enjoy what I do on a daily basis, working with and assisting customers. I enjoy the people I work with I look forward to coming to work on a daily basis as every day is different at the airport."

He says the Marines taught him how to be professional, treat people with respect and to make quick decisions when necessary. He always goes the extra mile for customers and colleagues.

Thank you for your service, Pete!

Steve Driver, ORD Customer Service Representative

Steve served in the U.S. Army for 20 years from 1976 to 1996. He says, "It was my honor to serve my country. I was very proud to be a part of the U.S. Army and protecting my country. The camaraderie was amazing. The way my unit worked together to complete missions was not like anything I've ever been a part of before. Wearing the uniform gave all of use a sense of pride." He has worked with United for over 23 years and he describes his time as very rewarding. He enjoys working with his coworkers and learning about the industry every day.

Thank you for your service, Steve!

Jim Herrera, ORD Lead Customer Service Representative

Jim Herrera served in the U.S. Marines Reserve from 1976 to 1985. Though he served after the Vietnam war, he saw the impact of that on his fellow veterans. Over time, he has seen a great shift in positive support for veterans and he is very grateful for that. He has been with Untied for over 42 years. He is grateful for the stability his career at United provides for him to do what he loves and raise his family.

Thank you for your service, Jim!

Session Martin, ORD Lead Customer Service Representative

Session served in the U.S. Army for 3 years and 9 months. He says that his time in the service means everything to him. He is proud to have been part of the team and did his duty to preserve our lifestyle in America. "I feel like I owned that to my country. If I had to do it again, I absolutely would," says Session. Even after 51 years at United, Session still says he is having a good time, he enjoys coming to work every day. His favorite part is connecting with the customers and networking with people.

Thank you for your service, Session!

Troy VanderWeyden, DCA First Officer B777

Troy has been flying the Air National Guard for the past 10 years. His missions include aeromedical evacuations, strategic delivery of troops and cargo across the globe, as well as humanitarian aid flights. Five years ago, his lifelong dream was fulfilled when he was hired by United. A special family connection is that his father is also a United pilot, Captain Alan VanderWeyden.

Troy shares, "United is extremely accommodating and appreciative of my and everyone's military obligations and offers endless support. The DCA Flight Operations has a strong relationship with the West Virginia Air National Guard and reflects highly on the Flight Operations folks and our personnel in the unit."

Thank you for your service, Troy!

Scott Kirby, CEO

'No excuses.' Fellow U.S. Air Force Academy grads are familiar with a lesson in leadership that I still apply in my work today.

This simple saying teaches freshmen cadets to take responsibility in solving problems, no matter whose fault it is. At @United I see this mantra in action every single day. Not one United team member caused this current crisis, but we are all 100% focused on solving the impact it has had on our company. Veterans Day is the perfect reminder that the thousands of veterans at our company — including the colleagues in these photos — are part of that charge. It's an honor to have so many veterans in our ranks.

Making our app more accessible for people with disabilities

By The Hub team, October 28, 2020

We're proud to launch a redesigned version of our United app to make it easier for customers with visual disabilities to manage all aspects of day-of travel, including check-in, viewing reservation details and flight status, bag tracking and more.

This latest version of our app is now available to both Android and iOS users, and it offers increased color contrast and more space between graphics. Furthermore, we have reorganized how information is displayed and announced to better integrate with screen reader technologies like VoiceOver and TalkBack, which are built into most handheld devices. By restructuring the way the information is organized on the app, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app.

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