How Traveling Changed the Course of Our Future - United Hub
United Journey

How traveling changed the course of our future

By Kelsey + Courtney Montague
Travel is fatal to prejudice, bigotry, and narrow-mindedness…Mark Twain knew this, and anyone who travels and gets out of their comfort zone understands this same concept.

This is one of the reasons we love to travel — our perceptions and stereotypes are constantly being challenged. This is also probably why we've built a business that requires us to travel regularly — we create street art pieces in cities around the world.

But we weren't always like this. Our love of travel first began when our Mom took us backpacking through Europe for a month. At the time, we were both young teenagers who had never been out of the country. We carefully planned our outfits and fit them into one backpack each. Mom carried our Rick Steve's travel guide and off we went. We stayed in shabby hotels across the United Kingdom, France and Spain, visiting every museum we could find, eating every baguette, croissant and paella dish we could get our hands on, and loving every second of it.

We've been addicted to travel ever since.

Kelsey sketches at a street cafe in Paris Kelsey sketches at a street cafe in Paris

I (Kelsey) fell so in love with London on that trip that I grew determined to study there. Fast forward to years later when I graduated from Richmond University in London. That trip changed the course of my life because I learned about and experienced street art during my studies in London. Courtney fell so in love with Paris that she learned French and graduated with a degree in comparative literature from the American University of Paris. That first trip changed the course of our lives forever and opened our eyes to how massive the world was. I don't think our Mom could have given us a better gift than that first trip abroad.

As adults who travel constantly we feel like a MileagePlus® membership is another important piece of the equation and something we've benefitted from tremendously over the years. The various United Club℠ locations are little refuges we escape to in busy and overwhelming airports. Being able to board early, getting upgraded and having nice flight attendants on long haul flights really can mean the difference between arriving well rested and having a good trip, or arriving tired and having a rough trip.

At the end of the day a company is all about the people in it and the kindness we have experienced on United flights has been wonderful. I remember once on a flight, one of our captains wrote a personal note thanking each passenger flying in United First® class for traveling on United. On another, a flight the attendant saw I was not feeling well and hunted down an Airborne (vitamin pack) for me. Still another flight attendant asked about my art (I was sketching on the plane) and when I explained what I do they committed to buying my coloring book. It's these connections that really make flying United so memorable for myself and my sister.

So if you're looking to give your child a gift, take them traveling. And if you're looking for a present for yourself, sign up to enjoy the benefits of a MileagePlus Membership. You won't regret either.

Join MileagePlus to start earning miles from the world's most rewarding loyalty program℠ and share your story with #UnitedJourney.

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Jessica Kimbrough named Chief Diversity, Equity and Inclusion Officer

By The Hub team, July 10, 2020

Jessica Kimbrough, currently Labor Relations and Legal Strategy Managing Director, will take on the new role of Chief Diversity, Equity and Inclusion Officer Managing Director.

Jessica assumes this new and expanded position to focus on global inclusion and equity as part of our enhanced commitment to ensure best practices across the business to strengthen our culture.

In this role, Jessica will be responsible for helping United redefine our efforts on diversity, equity and inclusion – ensuring that our programs and approach are strategic, integrated and outcome-oriented, while we continue to build a culture that reflects our core values. She will report to Human Resources and Labor Relations EVP Kate Gebo.

"Jessica's appointment to this role is another critical step our executive team is taking to ensure diversity, equity and inclusion remains a top priority at United," said CEO Scott Kirby. "Given her drive, experience and commitment to champion collaboration and allyship among our employee business resource groups, she is uniquely qualified to take on this position and I look forward to working closely with her."

As Labor Relations and Legal Strategy Managing Director, Jessica worked closely with senior management to create and maintain positive labor relations among our unionized workforce, providing counsel on labor litigation, negotiations, contract administration, organizing issues and managing attorneys who represent United in labor relations. Previously, she served as Labor and Employment Counsel in our legal department.

Jessica has a passion for creating a pipeline of diverse lawyers and leaders, and was honored as one of Chicago Defender's "Women of Excellence" for excellence in her career and civic engagement in 2017. She currently serves as President of uIMPACT, our women's employee business resource group.

Jessica's new role is effective immediately.

United Cargo and logistics partners keep critical medical shipments moving

By The Hub team, July 02, 2020

By working together and strengthening partnerships during these unprecedented times, our global community has overcome challenges and created solutions to keep the global supply chain moving. As COVID-19 continues to disrupt the shipping landscape, United and our industry partners have increasingly demonstrated our commitment to the mission of delivering critical medical supplies across the world.

United Cargo has partnered with DSV Air and Sea, a leading global logistics company, to transport important pharmaceutical materials to places all over the world. One of the items most critical during the current crisis is blood plasma.

Plasma is a fragile product that requires very careful handling. Frozen blood plasma must be kept at a very low, stable temperature of negative 20 degrees Celsius or less – no easy task considering it must be transported between trucks, warehouses and airplanes, all while moving through the climates of different countries. Fortunately, along with our well-developed operational procedures and oversight, temperature-controlled shipping containers from partners like va-Q-tec can help protect these sensitive blood plasma shipments from temperature changes.

A single TWINx shipping container from va-Q-tec can accommodate over 1,750 pounds of temperature-sensitive cargo. Every week, DSV delivers 20 TWINx containers, each one filled to capacity with human blood plasma, for loading onto a Boeing 787-9 for transport. The joint effort to move thousands of pounds of blood plasma demonstrates that despite the distance, challenges in moving temperature-sensitive cargo and COVID-19 obstacles, we continue to find creative solutions with the help of our strong partnerships.

United Cargo is proud to keep the commercial air bridges open between the U.S. and the rest of the world. Since March 19, we have operated over 3,200 cargo-only flights between six U.S. hubs and over 20 cities in Asia, Australia, Europe, South America, India, the Caribbean and the Middle East.

Celebrating Juneteenth

By United Airlines, June 18, 2020

A message from UNITE, United Airlines Multicultural Business Resource Group

Fellow United team members –

Hello from the UNITE leadership team. While we communicate frequently with our 3,500 UNITE members, our platform doesn't typically extend to the entire United family, and we are grateful for the opportunity to share some of our thoughts with all of you.

Tomorrow is June 19. On this day in 1865, shortened long ago to "Juneteenth," Union soldiers arrived in Galveston, Texas, to announce that the Civil War had ended and all enslaved individuals were free. For many in the African-American community, particularly in the South, it is recognized as the official date slavery ended in the United States.

Still, despite the end of slavery, the Constitutional promise that "All men are created equal" would overlook the nation's Black citizens for decades to come. It wasn't until nearly a century later that the Civil Rights Act (1964) ended legal segregation and the Voting Rights Act (1965) protected voting rights for Black Americans. But while the nation has made progress, the killings of Ahmaud Arbery, Breonna Taylor and George Floyd have made it undeniably clear that we still have a lot of work to do to achieve racial parity and inclusion.

Two weeks ago, Scott and Brett hosted a virtual town hall and set an important example by taking a minute, as Brett said, "to lower my guard, take off my armor, and just talk to you. And talk to you straight from the heart."

Difficult conversations about race and equity are easy to avoid. But everyone needs to have these conversations – speaking honestly, listening patiently and understanding that others' experiences may be different from your own while still a valid reflection of some part of the American experience.

To support you as you consider these conversations, we wanted to share some resources from one of United's partners, The National Museum of African American History and Culture. The museum will host an all-day Virtual Juneteenth Celebration to recognize Juneteenth through presentations, stories, photographs and recipes. The museum also has a portal that United employees can access called Talking About Race, which provides tools and guidance for everyone to navigate conversations about race.

Our mission at UNITE is to foster an inclusive working environment for all of our employees. While we are hopeful and even encouraged by the widespread and diverse show of support for African Americans around the country – and at United - we encourage everyone to spend some time on Juneteenth reflecting on racial disparities that remain in our society and dedicating ourselves to the work that still must be done to fight systemic racism. By honoring how far we've come and honestly acknowledging how far we still must go, we believe United – and the incredible people who are the heart and soul of this airline - can play an important role in building a more fair and just world.

Thank you,

UNITE (United Airlines Multicultural Business Resource Group)

Leadership Team

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