How Traveling Changed the Course of Our Future - United Hub
United Journey

How traveling changed the course of our future

By Kelsey + Courtney Montague
Travel is fatal to prejudice, bigotry, and narrow-mindedness…Mark Twain knew this, and anyone who travels and gets out of their comfort zone understands this same concept.

This is one of the reasons we love to travel — our perceptions and stereotypes are constantly being challenged. This is also probably why we've built a business that requires us to travel regularly — we create street art pieces in cities around the world.

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But we weren't always like this. Our love of travel first began when our Mom took us backpacking through Europe for a month. At the time, we were both young teenagers who had never been out of the country. We carefully planned our outfits and fit them into one backpack each. Mom carried our Rick Steve's travel guide and off we went. We stayed in shabby hotels across the United Kingdom, France and Spain, visiting every museum we could find, eating every baguette, croissant and paella dish we could get our hands on, and loving every second of it.

We've been addicted to travel ever since.

Kelsey sketches at a street cafe in Paris Kelsey sketches at a street cafe in Paris

I (Kelsey) fell so in love with London on that trip that I grew determined to study there. Fast forward to years later when I graduated from Richmond University in London. That trip changed the course of my life because I learned about and experienced street art during my studies in London. Courtney fell so in love with Paris that she learned French and graduated with a degree in comparative literature from the American University of Paris. That first trip changed the course of our lives forever and opened our eyes to how massive the world was. I don't think our Mom could have given us a better gift than that first trip abroad.

As adults who travel constantly we feel like a MileagePlus® membership is another important piece of the equation and something we've benefitted from tremendously over the years. The various United Club℠ locations are little refuges we escape to in busy and overwhelming airports. Being able to board early, getting upgraded and having nice flight attendants on long haul flights really can mean the difference between arriving well rested and having a good trip, or arriving tired and having a rough trip.

At the end of the day a company is all about the people in it and the kindness we have experienced on United flights has been wonderful. I remember once on a flight, one of our captains wrote a personal note thanking each passenger flying in United First® class for traveling on United. On another, a flight the attendant saw I was not feeling well and hunted down an Airborne (vitamin pack) for me. Still another flight attendant asked about my art (I was sketching on the plane) and when I explained what I do they committed to buying my coloring book. It's these connections that really make flying United so memorable for myself and my sister.

So if you're looking to give your child a gift, take them traveling. And if you're looking for a present for yourself, sign up to enjoy the benefits of a MileagePlus Membership. You won't regret either.

Join MileagePlus to start earning miles from the world's most rewarding loyalty program℠ and share your story with #UnitedJourney.

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United Zoom backgrounds for AvGeeks

By The Hub team , April 02, 2020

Calling all AvGeeks and travelers! Here's a fun way to take your next video call….from a United Polaris seat, the cockpit or cruising altitude. We're introducing United-themed backgrounds for use on Zoom, a video conferencing tool that many people are using to stay connected.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started. If you've already downloaded Zoom you can skip ahead to updating your background image (see instructions below).

  1. Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
  2. Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
  3. From here select, "choose virtual background" to upload your uniquely United photo.







Working to bring people home – repatriation flights underway

By The Hub team , April 02, 2020

When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.

We have operated more than 56 repatriation flights from Panama City, Guatemala City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, bringing nearly 8,000 people home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles and beginning April 5, we will begin operating multiple charter flights between Delhi and San Francisco. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.

Video provided by the U.S. Embassy Ecuador of Americans returning home on United.

Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:

  • Quito, Ecuador
  • Managua, Nicaragua
  • Roatan, Honduras
  • San Pedro Sula, Honduras
  • Amsterdam
  • Brussels
  • Munich
  • Singapore
  • Tokyo-Haneda
  • Seoul, South Korea
  • Melbourne, Australia

We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.

We fly crucial medical equipment for COVID-19 testing

By The Hub team , March 31, 2020

In the midst of mobilizing our cargo operations, our teams at New York/Newark (EWR) and Jacksonville (JAX) stepped in to assist Roche Diagnostics with transporting a vital component for an instrument being used for COVID-19 testing.

The component was stuck at EWR en route to the Mayo Clinic in Florida after another airline's flights were cancelled. A Roche employee contacted us asking for help and, within a few hours, our teams had the piece loaded onto a Jacksonville-bound aircraft, with arrangements in place to deliver it to the Mayo Clinic.

The item we shipped will allow the Mayo Clinic in Florida to process hundreds of COVID-19 tests per day. Mayo Clinic Laboratories has been on the front lines of increasing testing capacity to expedite caring for patients at this critical time and working to ease the burden being felt at test processing laboratories in a growing number of areas.

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