We’re investing in the New York/New Jersey travel experience
Here at United, the past few months have been extremely busy. As President of New York/New Jersey for United, I'm proud to share what we've been working on for you.
Improving your experience
Our United Polaris® lounge at Newark Airport opened this June, exclusively for travelers in first and business class on select international flights. Like our other United Polaris lounges, it offers rainfall shower suites, abundant workspaces and rest pods with daybeds — but you'll also enjoy local artwork and preflight dining with locally inspired flair. You can learn more in this special article about the United Polaris lounge.
We've also opened a new pop-up United Club location near C93. This is in addition to our other pop-up club near Gate C124 and full-service locations in Terminals A and C. Both pop-up lounges offer beer and wine, as well as light snack options. We know lounge space is important and we'll continue to look for ways to enhance your experience.
You can also take part in a unique culinary experience by visiting our new Global Bazaar in the C1 Concourse of Terminal C. Designed in collaboration with OTG — a United partner that shares our commitment to working with artisanal suppliers who give back to their communities — this new area offers international dining and gifts inspired by global travels and frequently rotates new products. OTG has also helped us open an array of other restaurants in Terminal C.
We're also working with our partners to transform New York LaGuardia's Terminal B. This state-of-the-art facility will offer innovative new dining concepts, unique retail shopping options and more. Terminal B's new parking lot opened recently with a new indoor pickup area to make ride-sharing and coordinating car service more convenient.
Growing your network
We're proud to continue increasing service from New York/Newark, as well as adding new destinations.*
In September, we'll offer more flights for college football with added service to Madison, WI; Omaha, NE; South Bend, IN; and more. And in October, we'll have an expanded schedule of flights to noteworthy cities such as Nashville, TN; New Orleans, LA; Orlando, FL; and beyond.
This winter, we'll continue to offer nonstop service to key ski destinations. If you prefer a warmer getaway, you can take advantage of our new, seasonal flights operating nonstop between New York/Newark and Palm Springs, CA, starting December 19.
And next summer, we'll begin flying nonstop seasonal service to Prague, Czech Republic, and Naples, Italy.
Keeping you safe
Despite the severe weather we've battled in the East Coast, we're committed to getting you to your chosen destination as quickly and smoothly as possible. During summer thunderstorms, the Federal Aviation Administration may prevent planes from taking off and landing, or restrict the number of planes that can take off or land. In these instances, we may need to delay or cancel a flight to meet our high safety standards. If that does occur, our automated systems will try to confirm you on the next available United flight. If you provided contact information during check-in, you'll receive an email or text message with your updated itinerary. You can also check your itinerary online, on the app or by speaking to an airport representative.
Investing in our community
United has been working closely with local leaders to identify and build deep and meaningful partnerships that address the area's most critical needs. As part of this effort, we've committed $2 million to New York and New Jersey organizations that we are very proud to support: the Community FoodBank of New Jersey, Urban League of Essex County and YearUp New York.
Our grants will help these organizations connect teens and young adults with training opportunities through workforce redevelopment programs focusing on creating career pipelines in technology, culinary arts and more. It's a great opportunity for more people in our communities to achieve upward economic mobility and gain access to meaningful careers. So, whether you're excited about your travel plans in the coming months or simply care about helping others make moves in their personal lives, I look forward to the ways United can serve you and your community better.
Thanks for choosing United
You — our customer — are our top priority and I want to thank you for your loyalty. Being new to the airline industry, I've spent the past several months listening and learning from customers like you whose candor has been invaluable as we continuously focus on refining your United experience. Enjoy the fall and please feel free to share your thoughts with me at JillKaplan@united.com.
*Routes are subject to government approval and subject to change.
If you can't get to Mars, what's the next best thing? Apparently Iceland. A team of renowned explorers and researchers recently journeyed to Iceland to test a Mars analog suit in a Martian-like environment.
The United sponsored expedition, led by The Explorers Club — an internationally recognized organization that promotes the scientific exploration of land, sea, air and space — and in partnership with Iceland Space Agency, involved the team venturing inside the Grímsvötn volcano and across the Vatnajökull ice cap. The group traveled to the remote location and lived for six days in the Grímsvötn Mountain Huts and endured harsh weather conditions and unstable terrain.
Helga Kristin Torfadöttir, Geologist and glacier guide, using the LiDAR system to map the ground and test the suit's capabilities on the glacier.
The objective of the mission was to explore the potential of concept operations at the Grímsvötn location while testing the suit in an arctic environment similar to what would be found on the surface of Mars. "This mission was an important test of the design of the MS1 suit, but it was also incredibly helpful to understand the how to conduct these sorts of studies in Iceland," said Michael Lye, MS1 designer and NASA consultant and RISD professor. "No matter how thoroughly something is tested in a controlled environment like a lab, studying it in a setting that accurately represents the environment where it will be used is absolutely essential to fully understand the design."
The suit was designed and constructed by faculty and students at the Rhode Island School of Design (RISD) with input and guidance from members of the HI-SEAS IV crew and NASA's Johnson Space Center Space Suit Engineering team. At 50-60 lbs, the suit is similar to what a planetary exploration suit would weigh in Martian gravity. The suit was originally designed to be used in the warm climate of Hawaii, however the martian climate is much closer to what would be found on top of the glaciers in Iceland. The data collected will inform the future of habitat and spacesuit design that can be used to train astronauts on Earth.
Today, we remember the colleagues, customers and every single victim of the terrorist attacks of Sept. 11, 2001.
I know each of us in the United family marks this difficult moment in our own way. Still, we all share a common commitment to honor how our brothers and sisters left us and also celebrate what they gave to us during their lives. We remember their professionalism and heroism. We cherish their camaraderie and friendship. We carry with us the examples they set forth, especially in the heroism and bravery displayed by so many on that terrible day. Above all, we understand a simple truth: While thousands of our fellow human beings lost their lives in New York City, Arlington and Shanksville, the attacks of September 11th were aimed at all people of peace and good will, everywhere. They were attacks on the values that make life worth living, as well as the shared purpose that make us proud of what we do as members of the United family: connecting people and uniting the world.
We may live in times scarred by discord and disagreement, and we know there are those around the world who seek to divide us against one another. But, on this day – above all – we come together, as one. We affirm our core belief that far, far more unites us as citizens and fellow human beings than can ever divide us.
Let us embody that belief as we go about serving our customers and one another – on this day and every day – as we continue to help building a world that's more united. Let that be our memorial to the sisters and brothers we lost, eighteen Septembers ago.