We're Investing in the New York/New Jersey Travel Experience - United Hub

We’re investing in the New York/New Jersey travel experience

By Jill Kaplan, September 14, 2018

Here at United, the past few months have been extremely busy. As President of New York/New Jersey for United, I'm proud to share what we've been working on for you.

A man and woman enjoy cocktails at the new United Polaris\u00ae lounge

Improving your experience

Our United Polaris® lounge at Newark Airport opened this June, exclusively for travelers in first and business class on select international flights. Like our other United Polaris lounges, it offers rainfall shower suites, abundant workspaces and rest pods with daybeds — but you'll also enjoy local artwork and preflight dining with locally inspired flair. You can learn more in this special article about the United Polaris lounge.

We've also opened a new pop-up United Club location near C93. This is in addition to our other pop-up club near Gate C124 and full-service locations in Terminals A and C. Both pop-up lounges offer beer and wine, as well as light snack options. We know lounge space is important and we'll continue to look for ways to enhance your experience.

The Global Bazaar in the C1 Concourse of Terminal C at EWR

You can also take part in a unique culinary experience by visiting our new Global Bazaar in the C1 Concourse of Terminal C. Designed in collaboration with OTG — a United partner that shares our commitment to working with artisanal suppliers who give back to their communities — this new area offers international dining and gifts inspired by global travels and frequently rotates new products. OTG has also helped us open an array of other restaurants in Terminal C.

We're also working with our partners to transform New York LaGuardia's Terminal B. This state-of-the-art facility will offer innovative new dining concepts, unique retail shopping options and more. Terminal B's new parking lot opened recently with a new indoor pickup area to make ride-sharing and coordinating car service more convenient.

Growing your network

We're proud to continue increasing service from New York/Newark, as well as adding new destinations.*

In September, we'll offer more flights for college football with added service to Madison, WI; Omaha, NE; South Bend, IN; and more. And in October, we'll have an expanded schedule of flights to noteworthy cities such as Nashville, TN; New Orleans, LA; Orlando, FL; and beyond.

This winter, we'll continue to offer nonstop service to key ski destinations. If you prefer a warmer getaway, you can take advantage of our new, seasonal flights operating nonstop between New York/Newark and Palm Springs, CA, starting December 19.

And next summer, we'll begin flying nonstop seasonal service to Prague, Czech Republic, and Naples, Italy.

Keeping you safe

Despite the severe weather we've battled in the East Coast, we're committed to getting you to your chosen destination as quickly and smoothly as possible. During summer thunderstorms, the Federal Aviation Administration may prevent planes from taking off and landing, or restrict the number of planes that can take off or land. In these instances, we may need to delay or cancel a flight to meet our high safety standards. If that does occur, our automated systems will try to confirm you on the next available United flight. If you provided contact information during check-in, you'll receive an email or text message with your updated itinerary. You can also check your itinerary online, on the app or by speaking to an airport representative.

Investing in our community

United has been working closely with local leaders to identify and build deep and meaningful partnerships that address the area's most critical needs. As part of this effort, we've committed $2 million to New York and New Jersey organizations that we are very proud to support: the Community FoodBank of New Jersey, Urban League of Essex County and YearUp New York.

Our grants will help these organizations connect teens and young adults with training opportunities through workforce redevelopment programs focusing on creating career pipelines in technology, culinary arts and more. It's a great opportunity for more people in our communities to achieve upward economic mobility and gain access to meaningful careers. So, whether you're excited about your travel plans in the coming months or simply care about helping others make moves in their personal lives, I look forward to the ways United can serve you and your community better.

Thanks for choosing United

You — our customer — are our top priority and I want to thank you for your loyalty. Being new to the airline industry, I've spent the past several months listening and learning from customers like you whose candor has been invaluable as we continuously focus on refining your United experience. Enjoy the fall and please feel free to share your thoughts with me at JillKaplan@united.com.

*Routes are subject to government approval and subject to change.

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