We're Investing in the New York/New Jersey Travel Experience - United Hub

We’re investing in the New York/New Jersey travel experience

By Jill Kaplan, September 14, 2018

Here at United, the past few months have been extremely busy. As President of New York/New Jersey for United, I'm proud to share what we've been working on for you.

A man and woman enjoy cocktails at the new United Polaris\u00ae lounge

Improving your experience

Our United Polaris® lounge at Newark Airport opened this June, exclusively for travelers in first and business class on select international flights. Like our other United Polaris lounges, it offers rainfall shower suites, abundant workspaces and rest pods with daybeds — but you'll also enjoy local artwork and preflight dining with locally inspired flair. You can learn more in this special article about the United Polaris lounge.

We've also opened a new pop-up United Club location near C93. This is in addition to our other pop-up club near Gate C124 and full-service locations in Terminals A and C. Both pop-up lounges offer beer and wine, as well as light snack options. We know lounge space is important and we'll continue to look for ways to enhance your experience.

The Global Bazaar in the C1 Concourse of Terminal C at EWR

You can also take part in a unique culinary experience by visiting our new Global Bazaar in the C1 Concourse of Terminal C. Designed in collaboration with OTG — a United partner that shares our commitment to working with artisanal suppliers who give back to their communities — this new area offers international dining and gifts inspired by global travels and frequently rotates new products. OTG has also helped us open an array of other restaurants in Terminal C.

We're also working with our partners to transform New York LaGuardia's Terminal B. This state-of-the-art facility will offer innovative new dining concepts, unique retail shopping options and more. Terminal B's new parking lot opened recently with a new indoor pickup area to make ride-sharing and coordinating car service more convenient.

Growing your network

We're proud to continue increasing service from New York/Newark, as well as adding new destinations.*

In September, we'll offer more flights for college football with added service to Madison, WI; Omaha, NE; South Bend, IN; and more. And in October, we'll have an expanded schedule of flights to noteworthy cities such as Nashville, TN; New Orleans, LA; Orlando, FL; and beyond.

This winter, we'll continue to offer nonstop service to key ski destinations. If you prefer a warmer getaway, you can take advantage of our new, seasonal flights operating nonstop between New York/Newark and Palm Springs, CA, starting December 19.

And next summer, we'll begin flying nonstop seasonal service to Prague, Czech Republic, and Naples, Italy.

Keeping you safe

Despite the severe weather we've battled in the East Coast, we're committed to getting you to your chosen destination as quickly and smoothly as possible. During summer thunderstorms, the Federal Aviation Administration may prevent planes from taking off and landing, or restrict the number of planes that can take off or land. In these instances, we may need to delay or cancel a flight to meet our high safety standards. If that does occur, our automated systems will try to confirm you on the next available United flight. If you provided contact information during check-in, you'll receive an email or text message with your updated itinerary. You can also check your itinerary online, on the app or by speaking to an airport representative.

Investing in our community

United has been working closely with local leaders to identify and build deep and meaningful partnerships that address the area's most critical needs. As part of this effort, we've committed $2 million to New York and New Jersey organizations that we are very proud to support: the Community FoodBank of New Jersey, Urban League of Essex County and YearUp New York.

Our grants will help these organizations connect teens and young adults with training opportunities through workforce redevelopment programs focusing on creating career pipelines in technology, culinary arts and more. It's a great opportunity for more people in our communities to achieve upward economic mobility and gain access to meaningful careers. So, whether you're excited about your travel plans in the coming months or simply care about helping others make moves in their personal lives, I look forward to the ways United can serve you and your community better.

Thanks for choosing United

You — our customer — are our top priority and I want to thank you for your loyalty. Being new to the airline industry, I've spent the past several months listening and learning from customers like you whose candor has been invaluable as we continuously focus on refining your United experience. Enjoy the fall and please feel free to share your thoughts with me at JillKaplan@united.com.

*Routes are subject to government approval and subject to change.

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

Making every step of the travel journey safer for you

By United Airlines, April 22, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

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