United Lifts Travel Experience with New Integrated Customer Service Team - United Hub
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United lifts travel experience with new Integrated Customer Service team

By The Hub team, October 19, 2016


Kate Gebo, Senior VP of Customer Service Delivery

Today we announced a new team at United, integrating all customer-facing functions in the company, to focus on improving the travel experience.

Kate Gebo will lead this new organization as senior vice president of Customer Service Delivery. In this newly created position, Gebo will oversee all of United's customer-facing teams from booking to landing.

“Our customers have told us they want a more consistent, positive experience, and bringing all of our people that serve customers daily into the same team ensures a great experience at every point in their travel," said Scott Kirby, president of United. “Kate has been a key member of the leadership team and in her career at United has proven her ability to build strong, effective teams with an employee and customer focus."

Gebo will report to Greg Hart, chief operating officer of United. She currently serves as vice president, office of the CEO, where she works with CEO Oscar Munoz to coordinate company strategy with the executive team. Gebo has more than 20 years of airline experience, working across several functions at United, including leading the corporate real estate function, where she improved United's overall customer experience with new airport facilities and services.

Gebo has her bachelor's degree in finance from DePaul University and her MBA from Loyola University of Chicago.

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

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