A Last Chance to Say Goodbye - United Hub

A last chance to say goodbye

By Gladys Roman

Customer Kelly Hoover was living her worst nightmare. She was traveling from Las Vegas, Nevada to Cleveland, Ohio to see her dying father on January 28.

"The night before, I was talking on the phone with him for about 15 minutes, and then my mom told me something was wrong with him, that he wasn't responding," remembered Mrs. Hoover. "So I told my mom to call 911, and she got him to the hospital really quick. The next morning I got a call from one of my brothers telling me that my dad had had a heart attack, and doctors were saying he wasn't going to make it."

Mrs. Hoover immediately booked a flight from Las Vegas, connecting in Chicago before arriving in Cleveland, but she was traveling at the same time the polar vortex was impacting the Midwest, disrupting many of our flights, including hers. Her flight was diverted to Indianapolis, and there was a big possibility she wasn't going to make it in time to see her father and say goodbye.

Customer Kelly Hoover and her father

Desperate to get to her destination, Mrs. Hoover shared her story with one of the flight attendants, who in response connected her with Cleveland-based Airport Communications Technician Gregg Wirth, who she knew was traveling with his wife Debbie after visiting their son and grandchildren in Las Vegas. The Wirths were contemplating driving to Cleveland, and once they learned about Mrs. Hoover's situation, they didn't hesitate to offer her a ride and take her straight to the hospital.

"I hadn't slept for 24 hours and was very stressed and in no condition to drive," said Mrs. Hoover. "Gregg and Debbie were like angels that God placed for me, because He knew I needed to get to my dad to get that final closure with him."

For Gregg and Debbie, helping Mrs. Hoover, even though they didn't know her, was simply the right thing to do. "It was just humane," said Gregg. "My wife is a nurse, and she was comforting her the entire way. We took her right up to the hospital where we arrived right after 2 a.m."

"Because of Gregg and Debbie, I was able to spend seven hours with my dad by myself," said Mrs. Hoover. "I was able to hold his hand until my brothers came and we decided to take him off life support after the doctors told us we didn't have a lot of options."

Although, Mrs. Hoover is still grieving her loss, she finds comfort in knowing that she found two great friends during what she will always remember as one of the saddest days of her life.

"I'll always treasure that time that I got with my dad thanks to Gregg and Debbie," Mrs. Hoover added. "Today, I'm happy to call them my friends, and, coincidentally, their son lives a few blocks from my house, which is one of the reasons why I think they're angels God sent me."

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

Scroll to top