A Last Chance to Say Goodbye - United Hub

A last chance to say goodbye

By Gladys Roman

Customer Kelly Hoover was living her worst nightmare. She was traveling from Las Vegas, Nevada to Cleveland, Ohio to see her dying father on January 28.

"The night before, I was talking on the phone with him for about 15 minutes, and then my mom told me something was wrong with him, that he wasn't responding," remembered Mrs. Hoover. "So I told my mom to call 911, and she got him to the hospital really quick. The next morning I got a call from one of my brothers telling me that my dad had had a heart attack, and doctors were saying he wasn't going to make it."

Mrs. Hoover immediately booked a flight from Las Vegas, connecting in Chicago before arriving in Cleveland, but she was traveling at the same time the polar vortex was impacting the Midwest, disrupting many of our flights, including hers. Her flight was diverted to Indianapolis, and there was a big possibility she wasn't going to make it in time to see her father and say goodbye.

Customer Kelly Hoover and her father

Desperate to get to her destination, Mrs. Hoover shared her story with one of the flight attendants, who in response connected her with Cleveland-based Airport Communications Technician Gregg Wirth, who she knew was traveling with his wife Debbie after visiting their son and grandchildren in Las Vegas. The Wirths were contemplating driving to Cleveland, and once they learned about Mrs. Hoover's situation, they didn't hesitate to offer her a ride and take her straight to the hospital.

"I hadn't slept for 24 hours and was very stressed and in no condition to drive," said Mrs. Hoover. "Gregg and Debbie were like angels that God placed for me, because He knew I needed to get to my dad to get that final closure with him."

For Gregg and Debbie, helping Mrs. Hoover, even though they didn't know her, was simply the right thing to do. "It was just humane," said Gregg. "My wife is a nurse, and she was comforting her the entire way. We took her right up to the hospital where we arrived right after 2 a.m."

"Because of Gregg and Debbie, I was able to spend seven hours with my dad by myself," said Mrs. Hoover. "I was able to hold his hand until my brothers came and we decided to take him off life support after the doctors told us we didn't have a lot of options."

Although, Mrs. Hoover is still grieving her loss, she finds comfort in knowing that she found two great friends during what she will always remember as one of the saddest days of her life.

"I'll always treasure that time that I got with my dad thanks to Gregg and Debbie," Mrs. Hoover added. "Today, I'm happy to call them my friends, and, coincidentally, their son lives a few blocks from my house, which is one of the reasons why I think they're angels God sent me."

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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