A Last Chance to Say Goodbye - United Hub

A last chance to say goodbye

By Gladys Roman

Customer Kelly Hoover was living her worst nightmare. She was traveling from Las Vegas, Nevada to Cleveland, Ohio to see her dying father on January 28.

"The night before, I was talking on the phone with him for about 15 minutes, and then my mom told me something was wrong with him, that he wasn't responding," remembered Mrs. Hoover. "So I told my mom to call 911, and she got him to the hospital really quick. The next morning I got a call from one of my brothers telling me that my dad had had a heart attack, and doctors were saying he wasn't going to make it."

Mrs. Hoover immediately booked a flight from Las Vegas, connecting in Chicago before arriving in Cleveland, but she was traveling at the same time the polar vortex was impacting the Midwest, disrupting many of our flights, including hers. Her flight was diverted to Indianapolis, and there was a big possibility she wasn't going to make it in time to see her father and say goodbye.

Customer Kelly Hoover and her father

Desperate to get to her destination, Mrs. Hoover shared her story with one of the flight attendants, who in response connected her with Cleveland-based Airport Communications Technician Gregg Wirth, who she knew was traveling with his wife Debbie after visiting their son and grandchildren in Las Vegas. The Wirths were contemplating driving to Cleveland, and once they learned about Mrs. Hoover's situation, they didn't hesitate to offer her a ride and take her straight to the hospital.

"I hadn't slept for 24 hours and was very stressed and in no condition to drive," said Mrs. Hoover. "Gregg and Debbie were like angels that God placed for me, because He knew I needed to get to my dad to get that final closure with him."

For Gregg and Debbie, helping Mrs. Hoover, even though they didn't know her, was simply the right thing to do. "It was just humane," said Gregg. "My wife is a nurse, and she was comforting her the entire way. We took her right up to the hospital where we arrived right after 2 a.m."

"Because of Gregg and Debbie, I was able to spend seven hours with my dad by myself," said Mrs. Hoover. "I was able to hold his hand until my brothers came and we decided to take him off life support after the doctors told us we didn't have a lot of options."

Although, Mrs. Hoover is still grieving her loss, she finds comfort in knowing that she found two great friends during what she will always remember as one of the saddest days of her life.

"I'll always treasure that time that I got with my dad thanks to Gregg and Debbie," Mrs. Hoover added. "Today, I'm happy to call them my friends, and, coincidentally, their son lives a few blocks from my house, which is one of the reasons why I think they're angels God sent me."

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CHICAGO, Sept. 17, 2021 /PRNewswire/ -- United Airlines announced today that new service between Washington, D.C. and Lagos, Nigeria will begin November 29 (subject to government approval). The airline will operate three weekly flights connecting the U.S. capital to Nigeria's largest city, which is also the top Western African destination for U.S-based travelers. Tickets will be available for sale on united.com and the United app this weekend.

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CHICAGO and DES PLAINES, Ill., Sept. 9, 2021 /PRNewswire/ -- United and Honeywell today announced a joint multimillion-dollar investment in Alder Fuels – a cleantech company that is pioneering first-of-its-kind technologies for producing sustainable aviation fuel (SAF) at scale by converting abundant biomass, such as forest and crop waste, into sustainable low-carbon, drop-in replacement crude oil that can be used to produce aviation fuel. When used together across the fuel lifecycle, the Alder technologies, coupled with Honeywell's Ecofining™ process, could have the ability to produce a carbon-negative fuel at spec with today's jet fuel. The goal of the technologies is to produce fuel that is a 100% drop-in replacement for petroleum jet fuel.

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