Latin America Delivery Flight Fiesta - United Hub

Latin America delivery flight fiesta

By Gladys Roman, May 09, 2018

Scroll down to watch the above video on our Latin America delivery flight in Spanish and Portuguese.

"It was a lot of fun and was the first time I saw a brand new aircraft in my 26 years with United," said São Paulo-based Customer Service Supervisor Maggie Faustino. Maggie was one of the 155 Latin American employees who celebrated the delivery of our latest Boeing 777-300ER in the Seattle area last week.

In addition to celebrating the delivery of our new aircraft, the event also commemorated four important milestones in Latin America as we reached 50 years of operations in Mexico, and 25 in Ecuador, São Paulo, Rio de Janeiro and Buenos Aires, Argentina.

Employees from all four countries were invited to travel to Seattle, Washington, to be a part of the delivery celebration as recognition for their hard work and commitment to go above and beyond for our customers.

The festivities began on Wednesday when employees were treated to a VIP tour of Boeing's Everett Factory; they were then invited to enjoy a delightful dinner at the Future of Flight Aviation Center.

"It's a privilege to be here. How many people can really take a trip like this? Get into the factory, see how they built the airplane and then fly on it? It's a privilege," said Leon, Guanajuato Airport Supervisor Edith Miranda, who has worked at United for 22 years.

Oscar joined in celebrating our employees. "Este es un momento muy especial. All of our deliveries are special, but this is particularly heartfelt to me, because it's our Latin countries, and it's my heritage. And it's just so special for these folks who rarely get a chance to come out here," said Oscar.

During the dinner celebration, Oscar also recognized Newark-based 777 Captain Jose Pascual, who recently celebrated 30 years with our company and had the honor of flying the brand new aircraft for the first time. "It's my pleasure and honor to be part of this delivery ceremony. The 777-300 is an aircraft that's designed to carry about 360 passengers over 7,000 nautical miles, and this particular model has the largest, most powerful engines in the airline industry," said Jose.

The aircraft delivery event culminated on Thursday, May 3 after employees participated in a ribbon-cutting ceremony before boarding the new aircraft for the flight to Houston.

Quito, Ecuador-based International Customer Service Representative Jose Larriva has worked for United for 24 years and was proud to be a part of the event. "It's something I could have never imagined. I was fascinated to visit the Boeing factory and learn how our planes are made. I also really enjoyed meeting and interacting with colleagues from our other Latin American countries."

For Buenos Aires-based Reservations Sales and Service Representative Maria Florencia Moltedo, the event was the best way to also mark her 24 years of working for United. "It was a big surprise for me to have been invited. It was a very long trip from Buenos Aires, but it was worth the journey. It's a once-in-a-lifetime experience, and I'm grateful for it," said Maria.

Adjusting to Customer Demand, United Adds New Nonstop Service to Florida

By United Newsroom, August 12, 2020

CHICAGO, Aug. 12, 2020 /PRNewswire/ -- United Airlines today announced plans to add up to 28 daily nonstop flights this winter connecting customers in Boston, Cleveland, Indianapolis, Milwaukee, New York/LaGuardia, Pittsburgh and Columbus, Ohio to four popular Florida destinations. The new, nonstop flights reflect United's continuing strategy to aggressively, and opportunistically manage the impact of COVID-19 by increasing service to destinations where customers most want to fly.

Entertainment for all

By The Hub team, August 04, 2020

Our Marketing Inflight Entertainment and Connectivity team and Bridge, our Business Resource Group (BRG) for people with all abilities, partnered together to test and provide feedback on our award-winning seatback inflight entertainment (IFE) system.

Aptly named "Entertainment for all," our new seatback IFE system offers the an extensive suite of accessibility features, allowing for unassisted use by people of all visual, hearing, mobility and language abilities.

"It's nice to know that I can get on a plane and pick my favorite entertainment to enjoy, just like every customer," said Accessibility Senior Analyst and Developer and Bridge Chief of Staff Ray C., who is blind.

"As a deaf employee, the closed captioning availability on board our aircraft is something I value greatly," added Information Technology Analyst Greg O. "The new IFE further cements United's visibility within the deaf community and elsewhere. It makes me proud to be an employee."

Accessibility features of the new IFE include a text-to-speech option, explore by touch, customizable text size, screen magnification, color correction and inversion modes, and alternative navigation options for those unable to swipe or use a handset. For hearing-impaired and non-English-speaking passengers, customization options provide the ability for customers to be served content and receive inflight notifications based on their preferences and settings —with closed captions, with subtitles or in the language of their choice from the 15 languages supported. Our "Entertainment for all" system won the Crystal Cabin Award in 2019, and recently, the Dr. Margaret Pfanstiehl Research and Development Award for Audio Description by the American Council of the Blind.

"This really showed the benefits of partnering with BRGs in helping us improve products and services for our customers and employees," said Inflight Entertainment and Connectivity Senior Manager Corinne S. "Even though we have been recognized with awards for our IFE accessibility features, we are not resting on our laurels but continuing to work towards improving the inflight entertainment experience for all of our customers to ensure entertainment is available for all."

Shaping an inclusive future with Special Olympics

By The Hub team, July 24, 2020

If your travels have taken you through Chicago O'Hare International Airport anytime since October 2019, you may have had a friendly, caring and jovial exchange with Daniel Smrokowski. Daniel is one of four Service Ambassadors thanks to our ongoing partnership with Special Olympics. This inaugural ambassador program aims to provide Special Olympic athletes employment opportunities within our operation, affording them a unique and meaningful career.

Since 2018, our partnership with Special Olympics has become one of United's most cherished relationships, going beyond the events we take part in and volunteer with. While the plane pull competitions, polar plunges, duck derbies and Special Olympics World Games and other events around the world are a big part of our involvement, the heart of this partnership lies with the athletes and individuals supported by Special Olympics. To advocate for their inclusion in every setting is one of our biggest honors, and we take great pride in the role we play in the organization's inclusion revolution.

Aiding in the success of Special Olympics' mission to create continuing opportunities for individuals with intellectual disabilities, throughout the two-year partnership, United has volunteered over 10,500 hours and donated over $1.2 million in travel to the organization. The impact of this partnership is felt at every level, both at Special Olympics and within our own ranks.

"The Inclusion Revolution campaign, led by our athletes, aims to end discrimination against people with intellectual disabilities. United Airlines has joined in our fight for inclusion, empowering our athletes with the skills needed to succeed and opportunities to contribute their abilities as leaders," said Special Olympics International Chairman Tim Shriver. "United Airlines believes that people with intellectual disabilities should be perceived as they really are: independent, world-class athletes, students, employees, neighbors, travelers, and leaders who contribute to make this world a better place."

Our Service Ambassador program is just one of the many ways Special Olympics has impacted not only our employees, but also our customers. "I see every day how our Service Ambassadors connect with our customers the moment they walk into the airport lobby," said Senior Customer Service Supervisor Steve Suchorabski. "They provide a warm, welcoming smile ad assist in any way they can. To see these young adults hold positions that a society once told them they couldn't is truly the most heartwarming part of my job," Steve continued.

"The opportunity to be a part of the United family means everything to me," Daniel said. "I feel so much pride showing up to work in a Special Olympics/United co-branded uniform, working among such a loving and supportive community. The relationship between these two organizations is truly helping to shape my future while letting me use my gifts of communicating and helping others. Hopefully, I can spend my entire career at United," Daniel added.

In honor of Special Olympics' Global Week of Inclusion in July, we're asking our employees, customers and partners to sign a pledge to #ChooseToInclude at

And be sure to check out Daniel's podcast The Special Chronicles.

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