Latin America Delivery Flight Fiesta - United Hub

Latin America delivery flight fiesta

By Gladys Roman, May 09, 2018

Scroll down to watch the above video on our Latin America delivery flight in Spanish and Portuguese.

"It was a lot of fun and was the first time I saw a brand new aircraft in my 26 years with United," said São Paulo-based Customer Service Supervisor Maggie Faustino. Maggie was one of the 155 Latin American employees who celebrated the delivery of our latest Boeing 777-300ER in the Seattle area last week.

In addition to celebrating the delivery of our new aircraft, the event also commemorated four important milestones in Latin America as we reached 50 years of operations in Mexico, and 25 in Ecuador, São Paulo, Rio de Janeiro and Buenos Aires, Argentina.

Employees from all four countries were invited to travel to Seattle, Washington, to be a part of the delivery celebration as recognition for their hard work and commitment to go above and beyond for our customers.

The festivities began on Wednesday when employees were treated to a VIP tour of Boeing's Everett Factory; they were then invited to enjoy a delightful dinner at the Future of Flight Aviation Center.

"It's a privilege to be here. How many people can really take a trip like this? Get into the factory, see how they built the airplane and then fly on it? It's a privilege," said Leon, Guanajuato Airport Supervisor Edith Miranda, who has worked at United for 22 years.

Oscar joined in celebrating our employees. "Este es un momento muy especial. All of our deliveries are special, but this is particularly heartfelt to me, because it's our Latin countries, and it's my heritage. And it's just so special for these folks who rarely get a chance to come out here," said Oscar.

During the dinner celebration, Oscar also recognized Newark-based 777 Captain Jose Pascual, who recently celebrated 30 years with our company and had the honor of flying the brand new aircraft for the first time. "It's my pleasure and honor to be part of this delivery ceremony. The 777-300 is an aircraft that's designed to carry about 360 passengers over 7,000 nautical miles, and this particular model has the largest, most powerful engines in the airline industry," said Jose.

The aircraft delivery event culminated on Thursday, May 3 after employees participated in a ribbon-cutting ceremony before boarding the new aircraft for the flight to Houston.

Quito, Ecuador-based International Customer Service Representative Jose Larriva has worked for United for 24 years and was proud to be a part of the event. "It's something I could have never imagined. I was fascinated to visit the Boeing factory and learn how our planes are made. I also really enjoyed meeting and interacting with colleagues from our other Latin American countries."

For Buenos Aires-based Reservations Sales and Service Representative Maria Florencia Moltedo, the event was the best way to also mark her 24 years of working for United. "It was a big surprise for me to have been invited. It was a very long trip from Buenos Aires, but it was worth the journey. It's a once-in-a-lifetime experience, and I'm grateful for it," said Maria.

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020

Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

Making every step of the travel journey safer for you

By United Airlines, April 22, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

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