New Space Redefines LGA Terminal Experience - United Hub

New space redefines LGA terminal experience

By The Hub team, May 30, 2019

Part of a $4 billion plan to redevelop the airport's central terminal and roadways, the redevelopment work on New York's LaGuardia Airport (LGA) officially kicked off this year. When completed, the terminal refresh will completely redefine the travel experience at LGA. The new terminal will offer ample space, lighting, free unlimited high-speed Wi-Fi throughout the airport plus best-in-class retail, food and beverage, and amenities that will more than double the current number of offerings. In addition, there will be new gates for United travelers and a brand-new United ClubSM.

Photos courtesy of LaGuardia Gateway Partners

State-of-the-art architecture and curated food and retail options

The new terminal will include plenty of sunlight with 55' high ceilings, a pedestrian bridge connecting the main part of the terminal to island concourses (a first of its kind) and a park area inside the terminal that will include greenery and benches, inspired by NYC's own parks, for travelers to sit and relax before their flight. New food and beverage options were carefully selected and include the best of what New York has to offer.

Among the new food and beverage offerings:

  • Global phenomenon and New York-based, burger joint Shake Shack
  • Chef Julian Medina's "quick serve" Mexican eatery, La Chula Bar and Taqueria
  • From acclaimed restaurateur Chef Scott Conant comes Osteria Fusco serving up house-made pastas and soulful Italian cooking
  • Founded at the Viceroy Central Park, Kingside will be the first airport collaboration from hospitality firm, Gerber Group. Kingside will feature American classics with fresh, locally sourced ingredients
  • A Gramercy Park staple, Irving Farm Coffee Roasters, has been a staple in the New York coffee scene
  • A custom designed concept for Terminal B, 5 Boroughs Food and Emporium will offer a modern marketplace with a great selection of sandwiches, snacks, treats and drinks from local purveyors

Along with new food and beverage offerings, new retail offerings will include District Market, FAO Schwartz, McNally Jackson, MAC Cosmetics, Hudson, an LGA Duty Free Shop and SpaHere. There will also be an airport themed children's play area with additional family restrooms and a mother's nursing area.

The entrance to the new United Club at LGA


Amongst the additions will be a brand-new 10,500 square foot United Club that will be 30% larger than the current club at LGA. With the new location after security, it will be much easier for travelers to get to their gate just steps away in Terminal B. The new club will feature 219 seats including two phone booths and a mother's wellness room. The club will also feature a full-service bar area, food and beverage options, plenty of power outlets and high speed Wi-Fi. We recommend adding 10-15 minutes to your commute time when walking from the check-in desk to the new gate/club area.

Providing New York-based travelers with options

LGA is the closest airport to the East side of Manhattan, convenient for those traveling from Queens, Brooklyn and the Bronx. And with the most flights and seats between key business cities including Chicago, Denver and Houston, LGA gives New York-based business travelers more options. Additionally, we offer the only service from LGA to Washington-Dulles and the Northern Virginia business corridor.


LGA Airport milestones:

June 1, 2019: United moves to new gate area, security shifts; check-in remains in the current location while the baggage claim location will now be on level 1 after you leave the secured area of the terminal

June 2, 2019: 5 new gates open in addition to the new United Club

Q1 2020: Terminal refresh complete for United customers; Check-in, security and baggage claim will shift to new, permanent location

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

Making every step of the travel journey safer for you

By United Airlines, May 20, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

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