New Space Redefines LGA Terminal Experience - United Hub

New space redefines LGA terminal experience

By The Hub team, May 30, 2019

Part of a $4 billion plan to redevelop the airport's central terminal and roadways, the redevelopment work on New York's LaGuardia Airport (LGA) officially kicked off this year. When completed, the terminal refresh will completely redefine the travel experience at LGA. The new terminal will offer ample space, lighting, free unlimited high-speed Wi-Fi throughout the airport plus best-in-class retail, food and beverage, and amenities that will more than double the current number of offerings. In addition, there will be new gates for United travelers and a brand-new United ClubSM.

Photos courtesy of LaGuardia Gateway Partners

State-of-the-art architecture and curated food and retail options

The new terminal will include plenty of sunlight with 55' high ceilings, a pedestrian bridge connecting the main part of the terminal to island concourses (a first of its kind) and a park area inside the terminal that will include greenery and benches, inspired by NYC's own parks, for travelers to sit and relax before their flight. New food and beverage options were carefully selected and include the best of what New York has to offer.

Among the new food and beverage offerings:

  • Global phenomenon and New York-based, burger joint Shake Shack
  • Chef Julian Medina's "quick serve" Mexican eatery, La Chula Bar and Taqueria
  • From acclaimed restaurateur Chef Scott Conant comes Osteria Fusco serving up house-made pastas and soulful Italian cooking
  • Founded at the Viceroy Central Park, Kingside will be the first airport collaboration from hospitality firm, Gerber Group. Kingside will feature American classics with fresh, locally sourced ingredients
  • A Gramercy Park staple, Irving Farm Coffee Roasters, has been a staple in the New York coffee scene
  • A custom designed concept for Terminal B, 5 Boroughs Food and Emporium will offer a modern marketplace with a great selection of sandwiches, snacks, treats and drinks from local purveyors

Along with new food and beverage offerings, new retail offerings will include District Market, FAO Schwartz, McNally Jackson, MAC Cosmetics, Hudson, an LGA Duty Free Shop and SpaHere. There will also be an airport themed children's play area with additional family restrooms and a mother's nursing area.

The entrance to the new United Club at LGA


Amongst the additions will be a brand-new 10,500 square foot United Club that will be 30% larger than the current club at LGA. With the new location after security, it will be much easier for travelers to get to their gate just steps away in Terminal B. The new club will feature 219 seats including two phone booths and a mother's wellness room. The club will also feature a full-service bar area, food and beverage options, plenty of power outlets and high speed Wi-Fi. We recommend adding 10-15 minutes to your commute time when walking from the check-in desk to the new gate/club area.

Providing New York-based travelers with options

LGA is the closest airport to the East side of Manhattan, convenient for those traveling from Queens, Brooklyn and the Bronx. And with the most flights and seats between key business cities including Chicago, Denver and Houston, LGA gives New York-based business travelers more options. Additionally, we offer the only service from LGA to Washington-Dulles and the Northern Virginia business corridor.


LGA Airport milestones:

June 1, 2019: United moves to new gate area, security shifts; check-in remains in the current location while the baggage claim location will now be on level 1 after you leave the secured area of the terminal

June 2, 2019: 5 new gates open in addition to the new United Club

Q1 2020: Terminal refresh complete for United customers; Check-in, security and baggage claim will shift to new, permanent location

Shaping an inclusive future with Special Olympics

By The Hub team, July 24, 2020

If your travels have taken you through Chicago O'Hare International Airport anytime since October 2019, you may have had a friendly, caring and jovial exchange with Daniel Smrokowski. Daniel is one of four Service Ambassadors thanks to our ongoing partnership with Special Olympics. This inaugural ambassador program aims to provide Special Olympic athletes employment opportunities within our operation, affording them a unique and meaningful career.

Since 2018, our partnership with Special Olympics has become one of United's most cherished relationships, going beyond the events we take part in and volunteer with. While the plane pull competitions, polar plunges, duck derbies and Special Olympics World Games and other events around the world are a big part of our involvement, the heart of this partnership lies with the athletes and individuals supported by Special Olympics. To advocate for their inclusion in every setting is one of our biggest honors, and we take great pride in the role we play in the organization's inclusion revolution.

Aiding in the success of Special Olympics' mission to create continuing opportunities for individuals with intellectual disabilities, throughout the two-year partnership, United has volunteered over 10,500 hours and donated over $1.2 million in travel to the organization. The impact of this partnership is felt at every level, both at Special Olympics and within our own ranks.

"The Inclusion Revolution campaign, led by our athletes, aims to end discrimination against people with intellectual disabilities. United Airlines has joined in our fight for inclusion, empowering our athletes with the skills needed to succeed and opportunities to contribute their abilities as leaders," said Special Olympics International Chairman Tim Shriver. "United Airlines believes that people with intellectual disabilities should be perceived as they really are: independent, world-class athletes, students, employees, neighbors, travelers, and leaders who contribute to make this world a better place."

Our Service Ambassador program is just one of the many ways Special Olympics has impacted not only our employees, but also our customers. "I see every day how our Service Ambassadors connect with our customers the moment they walk into the airport lobby," said Senior Customer Service Supervisor Steve Suchorabski. "They provide a warm, welcoming smile ad assist in any way they can. To see these young adults hold positions that a society once told them they couldn't is truly the most heartwarming part of my job," Steve continued.

"The opportunity to be a part of the United family means everything to me," Daniel said. "I feel so much pride showing up to work in a Special Olympics/United co-branded uniform, working among such a loving and supportive community. The relationship between these two organizations is truly helping to shape my future while letting me use my gifts of communicating and helping others. Hopefully, I can spend my entire career at United," Daniel added.

In honor of Special Olympics' Global Week of Inclusion in July, we're asking our employees, customers and partners to sign a pledge to #ChooseToInclude at jointherevolution.org/pledge.

And be sure to check out Daniel's podcast The Special Chronicles.

United works with partners to send food to USDA food bank

By The Hub team, July 23, 2020

In collaboration with food-logistics company Commodity Forwarders Inc. (CFI), United moved nearly 190,000 pounds of fresh produce to Guam for the U.S. Department of Agriculture's Coronavirus Farm Assistance Program. This new program was created to provide critical support to consumers impacted by the COVID-19 global pandemic.

A variety of fresh fruits were transported from Los Angeles (LAX) to Guam (GUM) on United's newly introduced, non-stop cargo-only flight – a route added to meet cargo demand during the COVID-19 crisis. The fresh food was repacked in 10-pound cases in Los Angeles, prepared for departure at CFI's LAX location, and flown to GUM by the United team. Through this beneficial partnership between United and CFI, the perishable goods were kept cool during every step of the process and distributed as part of the food bank program in Guam.

"Everyone on our team has worked relentlessly during the pandemic to get critical goods to where they are needed most. Establishing a comprehensive network of cargo-only flights have allowed us to keep the supply chain moving even while passenger flight capacity has been reduced," said Regional Senior Manager of Cargo Sales, Marco Vezjak. "Knowing that we are able to help during these difficult times – in this case the Guam community – is our biggest reward and greatest motivation to keep moving forward."

United is proud to play a role in maintaining the global food supply chain and helping people access the supplies they need. Since March 19, United has operated over 4,000 cargo-only flights, moving over 130 million pounds of cargo.

Jessica Kimbrough named Chief Diversity, Equity and Inclusion Officer

By The Hub team, July 10, 2020

Jessica Kimbrough, currently Labor Relations and Legal Strategy Managing Director, will take on the new role of Chief Diversity, Equity and Inclusion Officer Managing Director.

Jessica assumes this new and expanded position to focus on global inclusion and equity as part of our enhanced commitment to ensure best practices across the business to strengthen our culture.

In this role, Jessica will be responsible for helping United redefine our efforts on diversity, equity and inclusion – ensuring that our programs and approach are strategic, integrated and outcome-oriented, while we continue to build a culture that reflects our core values. She will report to Human Resources and Labor Relations EVP Kate Gebo.

"Jessica's appointment to this role is another critical step our executive team is taking to ensure diversity, equity and inclusion remains a top priority at United," said CEO Scott Kirby. "Given her drive, experience and commitment to champion collaboration and allyship among our employee business resource groups, she is uniquely qualified to take on this position and I look forward to working closely with her."

As Labor Relations and Legal Strategy Managing Director, Jessica worked closely with senior management to create and maintain positive labor relations among our unionized workforce, providing counsel on labor litigation, negotiations, contract administration, organizing issues and managing attorneys who represent United in labor relations. Previously, she served as Labor and Employment Counsel in our legal department.

Jessica has a passion for creating a pipeline of diverse lawyers and leaders, and was honored as one of Chicago Defender's "Women of Excellence" for excellence in her career and civic engagement in 2017. She currently serves as President of uIMPACT, our women's employee business resource group.

Jessica's new role is effective immediately.

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