Love Flies the Friendly Skies - United Hub

Love flies the friendly skies

By The Hub team, July 19, 2016

When customer Patrick Marsden decided to propose to his girlfriend, Molly, he knew that it needed to be a memorable event. Taking her out for a candlelight dinner and getting down on one knee wasn't going to cut it. So when they booked a trip from Washington D.C. to Sao Paulo, Brazil, he had a flash of brilliance: why not hatch a plan with United to give her the surprise of a lifetime?

Patrick contacted United and asked for help pulling off his plan. Managing Director of Food and Beverage Planning and Design Todd Traynor-Corey coordinated with the local kitchen crew at Dulles International Airport, as well as with the purser and flight attendants who were scheduled to be on Patrick's flight, to celebrate the occasion.

Newly engaged couple in Brazil

"We made sure that we had a nice bottle of champagne to give them onboard, and the flight attendants always do a wonderful job of making these experiences memorable for the customer," Said Todd.

Dulles Airport Operations Supervisor Chris Woods helped plan everything at departure and inflight. "When Patrick came to us, his idea really was fully formed," said Chris. "We just made sure that everything went off without a hitch. It was a great idea and a cool proposal."

Without Molly knowing it, Patrick positioned a GoPro camera in their BusinessFirst seats to capture the moment. He then handed Molly an iPad, leading her to believe that she was going to watch a brief promo video about the upcoming inflight experience. Molly saw footage of Chef Gerry discussing United's new premium cabin entrees, but Patrick had spliced in footage of himself popping the question at the end of the food presentation.

Molly was clearly (and hilariously) caught off-guard but, fortunately for Patrick, she accepted as the inflight crew broke into applause. Things continue to go well for the couple and they're currently planning the big event.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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