Love Flies the Friendly Skies - United Hub

Love flies the friendly skies

By The Hub team, July 19, 2016

When customer Patrick Marsden decided to propose to his girlfriend, Molly, he knew that it needed to be a memorable event. Taking her out for a candlelight dinner and getting down on one knee wasn't going to cut it. So when they booked a trip from Washington D.C. to Sao Paulo, Brazil, he had a flash of brilliance: why not hatch a plan with United to give her the surprise of a lifetime?

Patrick contacted United and asked for help pulling off his plan. Managing Director of Food and Beverage Planning and Design Todd Traynor-Corey coordinated with the local kitchen crew at Dulles International Airport, as well as with the purser and flight attendants who were scheduled to be on Patrick's flight, to celebrate the occasion.

Newly engaged couple in Brazil

"We made sure that we had a nice bottle of champagne to give them onboard, and the flight attendants always do a wonderful job of making these experiences memorable for the customer," Said Todd.

Dulles Airport Operations Supervisor Chris Woods helped plan everything at departure and inflight. "When Patrick came to us, his idea really was fully formed," said Chris. "We just made sure that everything went off without a hitch. It was a great idea and a cool proposal."

Without Molly knowing it, Patrick positioned a GoPro camera in their BusinessFirst seats to capture the moment. He then handed Molly an iPad, leading her to believe that she was going to watch a brief promo video about the upcoming inflight experience. Molly saw footage of Chef Gerry discussing United's new premium cabin entrees, but Patrick had spliced in footage of himself popping the question at the end of the food presentation.

Molly was clearly (and hilariously) caught off-guard but, fortunately for Patrick, she accepted as the inflight crew broke into applause. Things continue to go well for the couple and they're currently planning the big event.

United Makes it Easier for Customers to Find and Use Travel Credits

The airline offers customers the most transparent and user-friendly options in the industry to encourage and simplify using travel credits
By United Newsroom, September 23, 2021

CHICAGO, Sept. 23, 2021 /PRNewswire/ -- United today announced it is giving customers even more flexibility when they need to rebook their travel by helping them to find and use their travel credits. United is the only airline to make it easy for customers to use their credits by automatically displaying them as a payment option during the checkout process. This functionality will be available for MileagePlus® members first and the airline is working to roll it out to all customers in the near future. Also, beginning next week, United will be the first to let customers use their travel credits for extra legroom seats and to pre-pay for checked baggage.

United Airlines Plans to Begin Flights Between Washington, D.C. and Lagos, Nigeria in November

United to operate the first ever nonstop flight between Washington, D.C. and Lagos and offer more flights between D.C. and Africa than any other carrier
By United Newsroom, September 17, 2021

CHICAGO, Sept. 17, 2021 /PRNewswire/ -- United Airlines announced today that new service between Washington, D.C. and Lagos, Nigeria will begin November 29 (subject to government approval). The airline will operate three weekly flights connecting the U.S. capital to Nigeria's largest city, which is also the top Western African destination for U.S-based travelers. Tickets will be available for sale on and the United app this weekend.

United, Honeywell Invest in New Clean Tech Venture from Alder Fuels, Powering Biggest Sustainable Fuel Agreement in Aviation History

United agrees to purchase 1.5 billion gallons of sustainable aviation fuel (SAF) over 20 years - which is one and a half times the size of the rest of the world's airlines' publicly announced SAF commitments combined
By United Newsroom, September 09, 2021

CHICAGO and DES PLAINES, Ill., Sept. 9, 2021 /PRNewswire/ -- United and Honeywell today announced a joint multimillion-dollar investment in Alder Fuels – a cleantech company that is pioneering first-of-its-kind technologies for producing sustainable aviation fuel (SAF) at scale by converting abundant biomass, such as forest and crop waste, into sustainable low-carbon, drop-in replacement crude oil that can be used to produce aviation fuel. When used together across the fuel lifecycle, the Alder technologies, coupled with Honeywell's Ecofining™ process, could have the ability to produce a carbon-negative fuel at spec with today's jet fuel. The goal of the technologies is to produce fuel that is a 100% drop-in replacement for petroleum jet fuel.

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